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We Collect & Analyse Reviews

Watches2U
Experiences & Reviews

Watches2U is an online retailer focused on watches and related timepiece products. People looking for reviews typically want information about delivery speed, pricing, returns and warranty handling, and customer support. When researching Watches2U, consumers often compare reported delivery performance, after‑sales service and authenticity claims across multiple customer accounts.

Overview & Key Metrics

Reviews Analysed 21
Positive Sentiment 71%
Latest Review 13d
Overall Rating
3.8

Our Analysis

🎯

Service quality

Many reviewers report fast, next‑day deliveries and easy orders; others report late deliveries, cancellations or refund delays.

Share
27%
Mixed
💰

Value for money

Several customers mention good prices, promotions or bargains; a small number report feeling disadvantaged when warranty or refund issues arise.

Share
7%
Strong
⚡

User experience

Users often describe the website and ordering process as clear and quick, but some report confusing order handling and non‑functional phone lines.

Share
15%
Mixed
🔧

Product quality

Most buyers report products matching descriptions and working well; a minority report wrong items, early failures or items stopping after months.

Share
11%
Strong
📞

Communication

Multiple reviews cite missing tracking, unclear refund messages and unreachable phone support; a few customers note timely updates from the seller.

Share
11%
Weak
⭐

Overall experience

Overall impressions are mixed: many praise price and speed of delivery, while others report serious post‑sale issues with refunds or warranties.

Share
29%
Mixed

View all 21 public customer reviews – filtered by relevance →

Our Independent Methodology

How we analyse customer reviews without bias

Data Collection

We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.

AI Analysis

Our AI detects patterns in genuine customer experiences without modifying content.

100% Independent

Zero company influence. No payments, no bias — just real customer voices.

Always Current

Updated regularly with the latest reviews and customer feedback.

All Customer Reviews

Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.

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Filter by Source

Showing all 21 reviews

All Customer Reviews

Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025

V
Veerin Sethavisan
trustpilot.com Sep 30, 2025

Great price!!

The purchase was easy and the watch is great, looking exactly like on the photos. The only issue for me was delivery, because the seller didn't send m...

M
Mrs Paula Harvey
trustpilot.com Sep 30, 2025

Product was in stock and also liked…

Product was in stock and...

J
Jessie
trustpilot.com Sep 30, 2025

Birthday gift

I ordered a watch for my husband yesterday evening and got it today! I am seriously impres...

d
dantesque
trustpilot.com Sep 30, 2025

I bought a Timex watch from Watches2u…

I bought a Timex watch from Watches2u via Amazon. After 5 months it stopped working properly. Watches2u refuse to exchange it or refund me my monies....

L
Louise Barnard
trustpilot.com Sep 30, 2025

Very easy and quick service.

Very easy and quick service. Watch arri...

R
RM
trustpilot.com Sep 30, 2025

Sin noticias 3 semanas tras la compra

Watch purchased on August 14th with delivery date of Aug...

J
Jett Muggeridge
trustpilot.com Sep 30, 2025

Excellent

...

N
Nina Chapman
trustpilot.com Sep 30, 2025

con they take your money…

Company are a con they take your money hold it for a 10 days then cancel for no r...

T
T
trustpilot.com Sep 30, 2025

Ordered a watch

Ordered a watch, it was delivered the following day, opened the box to find they had sent me a completely dif...

M
Manish Harish
trustpilot.com Sep 30, 2025

Avoid

Avoid, stated they refunded me but 10 days later nothing. Was told 10 days ago that my order was refunded, my bank claim otherwise. When I looked back...

R
Rebecca Jennings
trustpilot.com Sep 30, 2025

Ordered yesterday morning and received…

Ordered yesterday morning and...

N
Niren Patel
trustpilot.com Sep 30, 2025

I had the opposite experience of many…

I had the opposite experience of many people having delay issues. I ordered my parcel in the...

A
Ann Dawkins
trustpilot.com Sep 30, 2025

Received next day as expected excellent.

Received next day as...

R
Rita Oberholzer
trustpilot.com Sep 30, 2025

Absolutely amazing

Absolutely amazing. Ordered the watch on the Wednesday and got it on the Friday. I bought it for my partner as a present...

A
Ann
trustpilot.com Sep 30, 2025

Uncomplicated

From ordering to delivery no problem, only took a couple of days...

J
Johnf
trustpilot.com Sep 30, 2025

Just bought an Armani exchange watch…

Just bought an Armani exchange watch and it arrived fast and the watch l...

S
Steven McKibbin
trustpilot.com Sep 30, 2025

Fast delivery

...

u
uzair kamil
trustpilot.com Sep 30, 2025

Bad ordering and customer experience

I placed the order on Sunday 20th July and one major reason for placing the order was the delivery date. Site was showing delivery date of July 22nd a...

c
customer
trustpilot.com Sep 30, 2025

Absolutely brilliant service.....my…

Absolutely brilliant service.....my lovely watch a...

j
jon Matthews
trustpilot.com Sep 30, 2025

Third watch from Watches2U.

Third watch from Watches2U. Once again extremely happy with both the watch, the web site, the price and the delivery service. I like Casio Edifice wat...

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Conclusion

Customer reports consistently highlight fast delivery and competitive pricing as frequent positives. However, a notable portion of reviews describe problems with refunds, warranty assistance and communication. Several customers received wrong items or had post‑purchase faults that were disputed. If you consider buying, check the returns and warranty terms, keep order and dispatch emails, and confirm available contact methods before purchase.