Many customers mention very fast fulfilment and an easy ordering process on the website. A repeated negative theme is watches arriving damaged or not working, followed by trouble getting a refund. Several reviewers also point to unexpected import charges and poor handling of returns. Overall, the feedback splits clearly between strong and poor experiences.
Examples from available reviews (Feb 2021 – Feb 2026).
Delivery was very fast and the watch was well packaged.
“Delivery super fast, watch looking great and beautifully package.”
Website was easy to navigate and delivery was on time.
“Website very easy to use and navigate, delivery bang on time.”
Received a broken watch and return process failed; refund not received.
“Received my broken watch today marvellous it was in a safety case so they clearly new it was broken”
Unexpected customs charges and late delivery caused missed event.
“ended up paying an extra $54.23 in customs that was not clearly shown at checkout”
Reviews often highlight next-day or same-day delivery and quick replacements. A large group describes returns that did not go through, refunds being held back, and orders cancelled without a fix. A smaller number mention helpful staff who sorted problems quickly.
Several reviewers praise the prices and say they found discontinued models for less. Others complain that items arrived looking used or were the wrong product, which reduced the value. A few customers say they experienced bait-and-switch when what arrived did not match what they expected.
Many customers call the website easy to use and checkout quick. Some mention missing tracking, parcels left with no contact, or deliveries that never turned up. A minority report clear, regular order updates from the retailer.
Several buyers received watches that were dead on arrival, damaged, or stopped working after a few months. Others say their items arrived in perfect condition and worked as expected. Multiple reviews also mention items that appeared second-hand or counterfeit.
Many reviews describe phone lines that were not answered and queries that went unanswered. Others mention tracking that did not match what happened and credit notes given instead of refunds. Some customers report clear delivery updates and acceptable contact after purchase.
Reviews show a sharp split between fast, smooth purchases and orders involving faulty items and refunds that were not resolved. Positive comments focus on speed and price. Negative comments centre on returns, refunds, and poor communication.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (20) · Reviews (1) · Quotes shortened · As of: February 2026
Quick delivery and reasonable price; hopes the Indiglo lasts longer.
“Quick delivery,reasnable price,have timex for over 70 years. Have had indglo for a while now,hope it lasts longer than my last one,(2.5 years)”
Very fast delivery and item appears perfect so far.
“22 hours from the time it left London to the time it was on my adress.”
Received a broken watch and return process failed; refund not received.
“Received my broken watch today marvellous it was in a safety case so they clearly new it was broken”
Pocket watch stopped and repair attempts left it unrepaired with no updates.
“They sent it back still not working”
Service efficient and the watch works and looks like a traditional watch.
“Very efficient service.”
Website was easy to navigate and delivery was on time.
“Website very easy to use and navigate, delivery bang on time.”
Reviewer praised product selection and highly rated customer service.
“I cannot stress how amazing the customer service is.”
Returned an unsuitable watch but was charged £7.99 for the return.
“they still charged me 7.99 to return it.”
Did not receive order and company provided inconsistent tracking and poor communication.
“I never received the watch that I ordered”
Unexpected customs charges and late delivery caused missed event.
“ended up paying an extra $54.23 in customs that was not clearly shown at checkout”
Ordered to save money but faced unexpected customs charges and late delivery.
“ended up paying an extra cost in customs that was not clearly shown at checkout.”
Watch stopped after two months and company directed customer to warranty provider.
“they said there was nothing they could do about it and said I needed to contact the warranty provider.”
Delivery was very fast and the watch was well packaged.
“Delivery super fast, watch looking great and beautifully package.”
Customer service arranged a fast replacement after receiving a broken Timex watch.
“they organised a very speedy replacement.”
Service was great and very speedy.
“Service was great with very speedy”
Found a discontinued watch at a great price with good delivery.
“Great price, delivery and packaging.”
Watch arrived poorly packaged and a £7.99 return fee was deducted.
“Received the watch delivered in a paper bag and the box inside was damaged”
Watch arrived with a dead battery, requiring an urgent paid replacement.
“Beautiful watch but the battery wasn’t working.”
Both ordered watches arrived not working.
“I check the watches and both are not working.”
Tracking claimed late-night delivery but nothing was delivered and no response.
“Tracking says delivered at 11pm at night. CANNOT BE TRUE.”
Customer service resolved issues and helped enable multiple purchases.
“the customer service were amazing and helped solve the problem”
Purchase was easy but delivery lacked tracking and contact.
“they just left the parcel at the door without contacting me.”
Product was in stock and delivered quickly.
“Product was in stock and also liked fast delivery”
Ordered one evening and received the watch the next day.
“I ordered a watch for my husband yesterday evening and got it today!”
Watch failed after five months and company refused refund or exchange.
“Watches2u refuse to exchange it or refund me my monies.”
Service was quick and the watch arrived within days.
“Very easy and quick service.”
Watch ordered mid-August still not delivered by early September.
“Today, September 9th, still awaiting delivery.”
Reviewer expressed strong positive satisfaction using multiple thumbs-up emojis.
“👍👍👍👍👍👍👍👍👍👍👍👍”
Company held payment, cancelled order, and refund not received.
“Company are a con they take your money hold it for a 10 days”
Received a completely different watch and customer service was unacceptable.
“they had sent me a completely different watch to what I had ordered.”
Company issued a credit note instead of a refund and phone support failed.
“they (without telling me) sent me a credit note not a refund”
Ordered one morning and received the watch the next day.
“Ordered yesterday morning and received today.”
Parcel ordered in afternoon arrived about six hours later the same day.
“it came the same day about 6hours later!”
Received the order the next day as expected.
“Received next day as expected excellent.”
Order arrived within two days and partner was very happy.
“Ordered the watch on the Wednesday and got it on the Friday.”
Ordering and delivery were simple and updates were provided regularly.
“From ordering to delivery no problem, only took a couple of days”
Armani watch arrived quickly and looked great at a good price.
“the watch looks great and works perfect...I got the watch at a very good price......”
Delivery was fast and arrived quickly.
“Fast delivery”
Order missed promised delivery date and customer support was unprofessional.
“telephone number is no longer operational for customer support.”
Watch arrived one day after placing the order.
“my lovely watch arrived a day after l placed my order”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Watches2U runs an online store for wristwatches and related accessories. Each product page lists model details, prices, and delivery options. Customers order online, and the company ships within the country and abroad. The site also shares contact information plus published warranty and returns details for branded watches.