Customer reports consistently highlight fast delivery and competitive pricing as frequent positives. However, a notable portion of reviews describe problems with refunds, warranty assistance and communication. Several customers received wrong items or had post‑purchase faults that were disputed. If you consider buying, check the returns and warranty terms, keep order and dispatch emails, and confirm available contact methods before purchase.
Examples from available reviews (Feb 2021 – Feb 2026).
Third purchase; pleased with price, website and fast delivery.
“Once again extremely happy with both the watch, the web site, the price and the delivery service.”
Watch failed after five months and company refused refund or exchange.
“Watches2u refuse to exchange it or refund me my monies.”
Purchase was easy but delivery lacked tracking and contact.
“they just left the parcel at the door without contacting me.”
Order missed promised delivery date and customer support was unprofessional.
“telephone number is no longer operational for customer support.”
Many reviewers report fast, next‑day deliveries and easy orders; others report late deliveries, cancellations or refund delays.
Several customers mention good prices, promotions or bargains; a small number report feeling disadvantaged when warranty or refund issues arise.
Users often describe the website and ordering process as clear and quick, but some report confusing order handling and non‑functional phone lines.
Most buyers report products matching descriptions and working well; a minority report wrong items, early failures or items stopping after months.
Multiple reviews cite missing tracking, unclear refund messages and unreachable phone support; a few customers note timely updates from the seller.
Overall impressions are mixed: many praise price and speed of delivery, while others report serious post‑sale issues with refunds or warranties.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (20) · Reviews (1) · Quotes shortened · As of: February 2026
Quick delivery and reasonable price; hopes the Indiglo lasts longer.
“Quick delivery,reasnable price,have timex for over 70 years. Have had indglo for a while now,hope it lasts longer than my last one,(2.5 years)”
Very fast delivery and item appears perfect so far.
“22 hours from the time it left London to the time it was on my adress.”
Received a broken watch and return process failed; refund not received.
“Received my broken watch today marvellous it was in a safety case so they clearly new it was broken”
Pocket watch stopped and repair attempts left it unrepaired with no updates.
“They sent it back still not working”
Service efficient and the watch works and looks like a traditional watch.
“Very efficient service.”
Website was easy to navigate and delivery was on time.
“Website very easy to use and navigate, delivery bang on time.”
Reviewer praised product selection and highly rated customer service.
“I cannot stress how amazing the customer service is.”
Returned an unsuitable watch but was charged £7.99 for the return.
“they still charged me 7.99 to return it.”
Did not receive order and company provided inconsistent tracking and poor communication.
“I never received the watch that I ordered”
Unexpected customs charges and late delivery caused missed event.
“ended up paying an extra $54.23 in customs that was not clearly shown at checkout”
Ordered to save money but faced unexpected customs charges and late delivery.
“ended up paying an extra cost in customs that was not clearly shown at checkout.”
Watch stopped after two months and company directed customer to warranty provider.
“they said there was nothing they could do about it and said I needed to contact the warranty provider.”
Delivery was very fast and the watch was well packaged.
“Delivery super fast, watch looking great and beautifully package.”
Customer service arranged a fast replacement after receiving a broken Timex watch.
“they organised a very speedy replacement.”
Service was great and very speedy.
“Service was great with very speedy”
Found a discontinued watch at a great price with good delivery.
“Great price, delivery and packaging.”
Watch arrived poorly packaged and a £7.99 return fee was deducted.
“Received the watch delivered in a paper bag and the box inside was damaged”
Watch arrived with a dead battery, requiring an urgent paid replacement.
“Beautiful watch but the battery wasn’t working.”
Both ordered watches arrived not working.
“I check the watches and both are not working.”
Tracking claimed late-night delivery but nothing was delivered and no response.
“Tracking says delivered at 11pm at night. CANNOT BE TRUE.”
Customer service resolved issues and helped enable multiple purchases.
“the customer service were amazing and helped solve the problem”
Purchase was easy but delivery lacked tracking and contact.
“they just left the parcel at the door without contacting me.”
Product was in stock and delivered quickly.
“Product was in stock and also liked fast delivery”
Ordered one evening and received the watch the next day.
“I ordered a watch for my husband yesterday evening and got it today!”
Watch failed after five months and company refused refund or exchange.
“Watches2u refuse to exchange it or refund me my monies.”
Service was quick and the watch arrived within days.
“Very easy and quick service.”
Watch ordered mid-August still not delivered by early September.
“Today, September 9th, still awaiting delivery.”
Reviewer expressed strong positive satisfaction using multiple thumbs-up emojis.
“👍👍👍👍👍👍👍👍👍👍👍👍”
Company held payment, cancelled order, and refund not received.
“Company are a con they take your money hold it for a 10 days”
Received a completely different watch and customer service was unacceptable.
“they had sent me a completely different watch to what I had ordered.”
Company issued a credit note instead of a refund and phone support failed.
“they (without telling me) sent me a credit note not a refund”
Ordered one morning and received the watch the next day.
“Ordered yesterday morning and received today.”
Parcel ordered in afternoon arrived about six hours later the same day.
“it came the same day about 6hours later!”
Received the order the next day as expected.
“Received next day as expected excellent.”
Order arrived within two days and partner was very happy.
“Ordered the watch on the Wednesday and got it on the Friday.”
Ordering and delivery were simple and updates were provided regularly.
“From ordering to delivery no problem, only took a couple of days”
Armani watch arrived quickly and looked great at a good price.
“the watch looks great and works perfect...I got the watch at a very good price......”
Delivery was fast and arrived quickly.
“Fast delivery”
Order missed promised delivery date and customer support was unprofessional.
“telephone number is no longer operational for customer support.”
Watch arrived one day after placing the order.
“my lovely watch arrived a day after l placed my order”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Watches2U is an online retailer focused on watches and related timepiece products. People looking for reviews typically want information about delivery speed, pricing, returns and warranty handling, and customer support. When researching Watches2U, consumers often compare reported delivery performance, after‑sales service and authenticity claims across multiple customer accounts.