Many customers mention very fast fulfilment and an easy ordering process on the website. A repeated negative theme is watches arriving damaged or not working, followed by trouble getting a refund. Several reviewers also point to unexpected import charges and poor handling of returns. Overall, the feedback splits clearly between strong and poor experiences.
Examples from available reviews (Feb 2021 – Feb 2026).
Delivery was very fast and the watch was well packaged.
“Delivery super fast, watch looking great and beautifully package.”
Website was easy to navigate and delivery was on time.
“Website very easy to use and navigate, delivery bang on time.”
Received a broken watch and return process failed; refund not received.
“Received my broken watch today marvellous it was in a safety case so they clearly new it was broken”
Unexpected customs charges and late delivery caused missed event.
“ended up paying an extra $54.23 in customs that was not clearly shown at checkout”
Reviews often highlight next-day or same-day delivery and quick replacements. A large group describes returns that did not go through, refunds being held back, and orders cancelled without a fix. A smaller number mention helpful staff who sorted problems quickly.
Several reviewers praise the prices and say they found discontinued models for less. Others complain that items arrived looking used or were the wrong product, which reduced the value. A few customers say they experienced bait-and-switch when what arrived did not match what they expected.
Many customers call the website easy to use and checkout quick. Some mention missing tracking, parcels left with no contact, or deliveries that never turned up. A minority report clear, regular order updates from the retailer.
Several buyers received watches that were dead on arrival, damaged, or stopped working after a few months. Others say their items arrived in perfect condition and worked as expected. Multiple reviews also mention items that appeared second-hand or counterfeit.
Many reviews describe phone lines that were not answered and queries that went unanswered. Others mention tracking that did not match what happened and credit notes given instead of refunds. Some customers report clear delivery updates and acceptable contact after purchase.
Reviews show a sharp split between fast, smooth purchases and orders involving faulty items and refunds that were not resolved. Positive comments focus on speed and price. Negative comments centre on returns, refunds, and poor communication.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (20) · Reviews (1) · Quotes shortened · As of: February 2026
Third purchase; pleased with price, website and fast delivery.
“Once again extremely happy with both the watch, the web site, the price and the delivery service.”
Company falsely claimed to refund but issued a credit note instead.
“told me 24 hours later it was not in stock and stated they refunded me to my original payment. Lies, they did not refund me, and sent a cheeky credit note!”
Reviewer reported poor service and a poor product.
“Poor service and product”
Defective Timex and Watches2U refused responsibility, leaving customer without redress.
“They refused a refund and said I had to claim it from Timex”
Received wrong model and company refused to correct the error citing returns policy.
“Watches2U sent me the wrong watch (model and colour!).”
Reviewer received a watch that appeared to be second-hand.
“I got a second hand watch”
Gift watch had faults and customer service did not respond to complaints.
“there was also a diamond missing on the face.”
Reviewer claimed the company sold pawn watches and acted unprofessionally.
“They are very unprofessional and sell pawn watches .”
Received a Casio that appeared used and lacked expected new accessories.
“it was clear that this watch had been used and resold”
Watch broke after three months and warranty did not cover battery or bracelet.
“WATCH BROKE AFTER 3 MONTHS.”
Received incorrect item that appears counterfeit and late delivery.
“I would bet dollars to donuts it's a fake.”
Alleges bait-and-switch; received a cheap child's watch instead of sunglasses.
“Watches 2U is a Scam website.”
Watch arrived non-functional and customer service did not respond.
“Watch did not work out of box .”
Watch arrived the next day and reviewer is very happy.
“Received my watch next day.”
Reviewer had a great experience and praises the company's service.
“Great service.”
I went to Watches2U's portal page and browsed the merchandise, checking out reviews from other people who bought the same item I was interested in. The reviews from other customers were insightful, so I wanted to leave one of my own. Eventually I tried the website for a different Michael Kors watch that I had my eye on, and found a fantastic promotion that matched up to their price. I hopped onto the website and found an order form. The layout of the website was clear and easy to navigate around. The next day, there was a knock on my door - it was the UPS man with my new watch. I liked everything about it, i recommend the store!
Watch arrived quickly, in perfect condition and at half the price.
“Arrived in perfect condition, and half the price of my identical watch.”
Company did not acknowledge order and failed to answer the phone.
“can't get them to acknowledge order”
Claimed refund was not received and bank had no record.
“This company is a scam.”
Faulty watch issues led to poor customer service and only partial refund.
“So typical of non existent Uk customer service.”
Received broken watch, returned it, then only offered a partial refund.
“Received a broken watch.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Watches2U runs an online store for wristwatches and related accessories. Each product page lists model details, prices, and delivery options. Customers order online, and the company ships within the country and abroad. The site also shares contact information plus published warranty and returns details for branded watches.