Customer reports consistently highlight fast delivery and competitive pricing as frequent positives. However, a notable portion of reviews describe problems with refunds, warranty assistance and communication. Several customers received wrong items or had post‑purchase faults that were disputed. If you consider buying, check the returns and warranty terms, keep order and dispatch emails, and confirm available contact methods before purchase.
Examples from available reviews (Feb 2021 – Feb 2026).
Third purchase; pleased with price, website and fast delivery.
“Once again extremely happy with both the watch, the web site, the price and the delivery service.”
Watch failed after five months and company refused refund or exchange.
“Watches2u refuse to exchange it or refund me my monies.”
Purchase was easy but delivery lacked tracking and contact.
“they just left the parcel at the door without contacting me.”
Order missed promised delivery date and customer support was unprofessional.
“telephone number is no longer operational for customer support.”
Many reviewers report fast, next‑day deliveries and easy orders; others report late deliveries, cancellations or refund delays.
Several customers mention good prices, promotions or bargains; a small number report feeling disadvantaged when warranty or refund issues arise.
Users often describe the website and ordering process as clear and quick, but some report confusing order handling and non‑functional phone lines.
Most buyers report products matching descriptions and working well; a minority report wrong items, early failures or items stopping after months.
Multiple reviews cite missing tracking, unclear refund messages and unreachable phone support; a few customers note timely updates from the seller.
Overall impressions are mixed: many praise price and speed of delivery, while others report serious post‑sale issues with refunds or warranties.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (20) · Reviews (1) · Quotes shortened · As of: February 2026
Third purchase; pleased with price, website and fast delivery.
“Once again extremely happy with both the watch, the web site, the price and the delivery service.”
Company falsely claimed to refund but issued a credit note instead.
“told me 24 hours later it was not in stock and stated they refunded me to my original payment. Lies, they did not refund me, and sent a cheeky credit note!”
Reviewer reported poor service and a poor product.
“Poor service and product”
Defective Timex and Watches2U refused responsibility, leaving customer without redress.
“They refused a refund and said I had to claim it from Timex”
Received wrong model and company refused to correct the error citing returns policy.
“Watches2U sent me the wrong watch (model and colour!).”
Reviewer received a watch that appeared to be second-hand.
“I got a second hand watch”
Gift watch had faults and customer service did not respond to complaints.
“there was also a diamond missing on the face.”
Reviewer claimed the company sold pawn watches and acted unprofessionally.
“They are very unprofessional and sell pawn watches .”
Received a Casio that appeared used and lacked expected new accessories.
“it was clear that this watch had been used and resold”
Watch broke after three months and warranty did not cover battery or bracelet.
“WATCH BROKE AFTER 3 MONTHS.”
Received incorrect item that appears counterfeit and late delivery.
“I would bet dollars to donuts it's a fake.”
Alleges bait-and-switch; received a cheap child's watch instead of sunglasses.
“Watches 2U is a Scam website.”
Watch arrived non-functional and customer service did not respond.
“Watch did not work out of box .”
Watch arrived the next day and reviewer is very happy.
“Received my watch next day.”
Reviewer had a great experience and praises the company's service.
“Great service.”
I went to Watches2U's portal page and browsed the merchandise, checking out reviews from other people who bought the same item I was interested in. The reviews from other customers were insightful, so I wanted to leave one of my own. Eventually I tried the website for a different Michael Kors watch that I had my eye on, and found a fantastic promotion that matched up to their price. I hopped onto the website and found an order form. The layout of the website was clear and easy to navigate around. The next day, there was a knock on my door - it was the UPS man with my new watch. I liked everything about it, i recommend the store!
Watch arrived quickly, in perfect condition and at half the price.
“Arrived in perfect condition, and half the price of my identical watch.”
Company did not acknowledge order and failed to answer the phone.
“can't get them to acknowledge order”
Claimed refund was not received and bank had no record.
“This company is a scam.”
Faulty watch issues led to poor customer service and only partial refund.
“So typical of non existent Uk customer service.”
Received broken watch, returned it, then only offered a partial refund.
“Received a broken watch.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Watches2U is an online retailer focused on watches and related timepiece products. People looking for reviews typically want information about delivery speed, pricing, returns and warranty handling, and customer support. When researching Watches2U, consumers often compare reported delivery performance, after‑sales service and authenticity claims across multiple customer accounts.