Reviews Analysed
21
We Collect & Analyse Reviews
Watch Shop
Experiences & Reviews
Watch Shop is a UK-based online retailer specialising in wristwatches and related accessories. The business operates an e-commerce store offering multiple branded watches, online ordering, delivery options and stated return channels. Consumers researching Watch Shop commonly look for information on shipping, returns, customer support and brand authenticity. This summary focuses on verified customer feedback to help shoppers evaluate recent service, communications and product arrival experiences.
Overview & Key Metrics
Positive Sentiment
19%
Latest Review
18d
Overall Rating
1.7
Our Analysis
🎯
Service quality
Most reviewers describe difficulties with after-sales handling and returns; a small number note helpful in-person assistance from store staff.
Share
Weak
21%
💰
Value for money
Some customers report clear savings in sale events and good value; a few describe financial loss after non-delivery or faulty items.
Share
Mixed
4%
⚡
User experience
Customers frequently cite limited contact channels and a returns flow that is slow or appears designed to discourage returns.
Share
Weak
4%
🔧
Product quality
Many reviews describe missing, damaged or non-working watches on arrival; a minority report genuine, well-packaged items received from sales.
Share
Weak
24%
📞
Communication
Frequent complaints about automated replies, long response times and lack of phone support; customers report difficulty reaching a human.
Share
Weak
20%
⭐
Overall experience
Recent feedback is dominated by frustration around deliveries and support, though occasional positive purchase experiences are reported.
Share
Weak
27%
Our Independent Methodology
How we analyse customer reviews without bias
Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (December 2021 – September 2025).
Hugo Boss Watch and Cufflinks Gift Set 1570126
"
An excellent purchasing experience I had at The Watch Shop.
Mark was more helpful.
The watch was first shown to me on amazon.com.
When it comes to sales tax, my state does not have one.
Because of the state's sales tax, it cost me an additional $200 to have the watch shipped to a different state where I was visiting.
Mark recommended me not to buy the watch on Amazon.com, but instead to buy it directly from The Watch Shop.
I was grateful to him because of the better bargain I received as a result of his recommendation.
He was friendly and educated, and if I ever needed another watch, I wouldn't hesitate to return to this store.
"
Jerry Rowlynes
Collected.reviews
Dec 05, 2021
Featured for: Positive in-person service example
The Summer Sale section offered real…
"The Summer Sale section offered real savings. I snagged a Tissot I’d bee..."
Cheryl C. Burke
Trustpilot
Sep 30, 2025
Featured for: Sale purchase showing good value
Do not buy. Avoid at all costs
"Do not buy. My daughter’s watch broke. Sent it back September 2024, heard absolutely nothing. No phone numb..."
customer
Trustpilot
Sep 30, 2025
Featured for: Broken watch; returns and support absent
Appalling Customer Service - AVOID at all costs
"I ordered a watch online from Watchshop on May 4th 2025. The order was for an 18th birthday gift. When ordering during payment you are given 3 options..."
JP O'Sullivan
Trustpilot
Sep 30, 2025
Featured for: Detailed delivery and communication failure
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025
C
Cheryl C. Burke
trustpilot.com
Sep 30, 2025
The Summer Sale section offered real…
The Summer Sale section offered real savings. I snagged a Tissot I’d bee...
c
customer
trustpilot.com
Sep 30, 2025
Do not buy. Avoid at all costs
Do not buy. My daughter’s watch broke. Sent it back September 2024, heard absolutely nothing. No phone numb...
D
Denis
trustpilot.com
Sep 30, 2025
First and last time
Well, i ordered from this online store without even thinking to check what people say about it. When i decided to go on google to verify peoples thoug...
B
B M
trustpilot.com
Sep 30, 2025
Avoid!
Parcel arrived, by Evri courier, torn open on the underside. The bracelet box was inside, but it was empty! Customer service of Watchshop is horrendou...
K
Ken Stewart
trustpilot.com
Sep 30, 2025
Takes ages for them to reply
Takes ages for them to reply! and the returns systems is a complete taff! feels like its made deliberately difficult just to pu...
S
Sylvain Copon
trustpilot.com
Sep 30, 2025
100% scammers !!!Dont buy anything from…
100% scammers !!!Dont buy anything from t...
J
Jason ASHTON
trustpilot.com
Sep 30, 2025
No option to leave no stars as a rating.
No option to leave no stars as a rating. Do not order from this website even if it’s not an expensive watch. Ordered a watch for my wife’s birthday pr...
�
陈乾坤
trustpilot.com
Sep 30, 2025
greatgreatgreatgreat
...
R
Rachel McGivern
trustpilot.com
Sep 30, 2025
Utterly Disappointed
I have bought many watches down through the years from watchshop with zero problem and never a need to contact. However, when my husband purchased me...
S
Steve Adams
trustpilot.com
Sep 30, 2025
Scammers! DO NOT BUY FROM THIS COMPANY!!
DO NOT BUY FROM...
c
craig noad
trustpilot.com
Sep 30, 2025
Slow to respond
Slow to respond, overly complicated return process, that is designed...
A
Alexander Westmoreland
trustpilot.com
Sep 30, 2025
Item not delivered with no communication.
I placed an order on 05/06 for next day delivery. When I received details for the delivery time there would be no one at home to receive so I updated...
C
Customer
trustpilot.com
Sep 30, 2025
Extremely Disappointed
Extremely Disappointed – Decline in Service Quality I've been a loyal customer of WatchShop for over 15 years, but sadly, I can no longer recommend th...
u
umair shah
trustpilot.com
Sep 30, 2025
Worst service
Worst service, I order watch for my wife ot was a special occasion. I got evri parcel and watch is missing no one is bothered t...
M
Mirabel Windmere
trustpilot.com
Sep 30, 2025
Terrible Service Avoid!
Terrible Service Avoid! ordered my watch and I'v...
B
Billy Westhead
trustpilot.com
Sep 30, 2025
DO NOT ORDER FROM HERE
Terrible ordered my watch on the 25th of April I’ve been wa...
T
Tara Freeth
trustpilot.com
Sep 30, 2025
I bought a watch as a birthday present…
I bought a watch as a birthday present and it arrived in good time, which I appreciated. However, I found it extremely frustrating that there was no p...
L
L Page
trustpilot.com
Sep 30, 2025
If only I'd seen these reviews before…
Updated May 21st. After getting the reply below, I responded with my order details within 24 hours and no surprise…..no response. Customer service is...
J
JP O'Sullivan
trustpilot.com
Sep 30, 2025
Appalling Customer Service - AVOID at all costs
I ordered a watch online from Watchshop on May 4th 2025. The order was for an 18th birthday gift. When ordering during payment you are given 3 options...
E
Emily
trustpilot.com
Sep 30, 2025
Do not buy from this website!!
Wish I had read these reviews before purchasing! Honestly appalled at the service this website provides. I ordered a Tissot watch (£450 ish) it arrive...
Conclusion
Recent reviews show a clear pattern of customer-reported issues with deliveries, damaged or missing items, and limited responsiveness from support channels. A minority of customers describe positive outcomes: successful purchases during sales and helpful in-person assistance. If you consider buying, keep records of order and delivery tracking, photograph packaging on arrival and check payment protection options with your card issuer. For higher-value purchases, consider alternatives with documented phone support or guaranteed delivery/insurance to reduce potential risk.