Many reviewers mention fast delivery, helpful staff, and watch prices that feel competitive. A sizable group also describes orders that never arrived, missing items from sealed parcels, and refunds that were not resolved. Several negative reviews point to communication breaking down after purchase. When items arrive intact, product listings often meet expectations.
Examples from available reviews (Sep 2019 – Feb 2026).
Excellent service, quick delivery, and highly recommended purchase.
“Excellent service and quick delivery highly recommend!”
Watch was stunning and delivered quickly.
“Stunning watch fast delivery”
Never received two ordered watches and refund was denied after 28 days.
“Never received the two watches I ordered”
Watch arrived not working and customer service only sent automated replies.
“there was literally no communication from watchshop”
Many reviews praise helpful, flexible staff and quick fulfilment. Others describe lost parcels, empty boxes, and cancelled orders with no satisfactory fix. A strong block of complaints focuses on refused refunds and long waits for repairs.
Customers often point to competitive pricing, sales, and a sense of good value. Positive comments tie that value to branded buys and on-time delivery. Price complaints appear only rarely in the sample.
Fewer reviews talk about overall experience than service or communication. When they do, buyers mention fast delivery, attractive packaging, and repeat purchases. A smaller group reports strongly negative end-to-end experiences.
Many buyers call the watches beautiful, well presented, and true to the descriptions. Some reports say the opposite, noting damaged boxes, used or faulty watches, and parts that fail soon after arrival. In negative cases, warranty and repair results vary.
Negative reviews cluster around slow or missing replies, automated responses, and no phone support. Reviewers also mention missing tracking updates and trouble completing returns. Some positive feedback notes clear delivery updates and, in some cases, quick repair communication.
Feedback shows a sharp split between very satisfied customers and severe complaints. High ratings highlight speed, service, and value. Low ratings focus on non-delivery, money not returned, and poor contact after the sale.
For each review, the core experience based on original source reviews.
Sources: Reviews (39) · Trustpilot (25) · Reviews (1) · Quotes shortened · As of: February 2026
Excellent watch, price and service with next day delivery; would use again.
“Excellent watch. Excellent price and excellent service next day delivery.”
Received respectful, helpful advice and a discount after a mistaken purchase.
“I was treated and advised with respect”
Customer found the service very helpful and flexible.
“Very helpful and flexible service”
Staff were helpful and kind after the reviewer bought the wrong watch.
“The gents were very helpful and kind”
Excellent service, quick delivery, and highly recommended purchase.
“Excellent service and quick delivery highly recommend!”
Watch was stunning and delivered quickly.
“Stunning watch fast delivery”
Purchase was easy with good communication and timely delivery.
“Watch arrived on time and well packaged”
Delivery was very fast and customer service was great.
“Very fast delivery and great service!”
The shop provided excellent communication and support throughout.
“Excellent communication and support.”
Never received two ordered watches and refund was denied after 28 days.
“Never received the two watches I ordered”
Paid for next day delivery which never happened and birthday was spoiled.
“delivery never happened”
Returned a faulty watch but retailer refunded instead of replacing it.
“they refunded me instead of replacing it.”
Delivery was fast and the product offered good value.
“Fast delivery, good service, value for money.”
The watch was very nice and delivered speedily.
“Very nice watch and speedy delivery.”
Delivery was as promised and the price was competitive.
“Excellent Delivery as promised & a competitive price”
Received the watch quickly and was delighted with the service.
“Delighted with the watch.”
I received excellent service and liked the watches' design.
“I received excellent service from this company”
Service was excellent and it arrived quickly before Christmas.
“Arrived super quick and in time for Christmas”
The watch box arrived damaged twice and the reviewer was unhappy.
“Watch box was damaged”
They were delighted; the watch was beautiful and well presented.
“It’s a beautiful watch and very well presented.”
The watch arrived before Christmas and his wife loved it.
“My wife loved it 🥰 thank you ☺️”
They received fantastic fast service and a quality purchase.
“Fantastic fast service and Quality purchase”
Company emailed deliveries that never occurred and provided no satisfactory answers.
“Emails saying delivered. NOT TRUE.”
Reported a minor defect which later stopped the watch and communication failed.
“That little piece of string is now stuck in the watch hands”
Bought a Tissot in the Summer Sale and saved without losing quality.
“Feels great knowing I got a deal without compromising quality.”
Sent back a broken watch and received no response or refund.
“No phone number, no reply to form.”
Received an authentic Emporio Armani watch but no warranty provided.
“no warranty whatsoever.”
Parcel arrived tampered and the watch was missing from the box.
“The bracelet box was inside, but it was empty!”
Responses are slow and returns process feels deliberately difficult.
“Takes ages for them to reply!”
Reviewer says they never received their package and warns not to buy.
“You will never get the package!”
Package arrived sealed but the watch was missing and support was unhelpful.
“package arrived all sealed, box inside with watch instructions but no watch”
Reviewer expresses strong satisfaction with their purchase.
“greatgreatgreatgreat”
Watch arrived not working and customer service only sent automated replies.
“there was literally no communication from watchshop”
Reviewer strongly advises others not to buy from this company.
“DO NOT BUY FROM THIS COMPANY!!”
Slow to respond and an overly complicated returns process deters customers.
“Slow to respond, overly complicated return process”
Changed delivery to the post office but then received no updates.
“I have had no further information, and a week has passed”
Longtime customer reports faulty items and lack of proper customer service.
“There's no phone support, just a chatbot and an email system that takes ages to respond”
Evri parcel arrived with the watch missing and no proper responses from company.
“watch is missing no one is bothered to respond properly in chat and email.”
Ordered a watch and waited over two weeks with no sign of delivery.
“I've been waiting over two weeks with no sigh of it.”
Ordered a watch and waited over two weeks; advises others not to order.
“I’ve been waiting over two weeks DO NOT ORDER FROM HERE”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Watch Shop runs an online store for wristwatches and watch accessories. The site offers branded and fashion watches for men and women, with product pages showing specs and images. Customers order online and choose delivery options at checkout. The website sets out return, repair, and warranty policies, and offers accounts for order tracking and purchase history.