Many reviewers mention fast delivery, helpful staff, and watch prices that feel competitive. A sizable group also describes orders that never arrived, missing items from sealed parcels, and refunds that were not resolved. Several negative reviews point to communication breaking down after purchase. When items arrive intact, product listings often meet expectations.
Examples from available reviews (Sep 2019 – Feb 2026).
Excellent service, quick delivery, and highly recommended purchase.
“Excellent service and quick delivery highly recommend!”
Watch was stunning and delivered quickly.
“Stunning watch fast delivery”
Never received two ordered watches and refund was denied after 28 days.
“Never received the two watches I ordered”
Watch arrived not working and customer service only sent automated replies.
“there was literally no communication from watchshop”
Many reviews praise helpful, flexible staff and quick fulfilment. Others describe lost parcels, empty boxes, and cancelled orders with no satisfactory fix. A strong block of complaints focuses on refused refunds and long waits for repairs.
Customers often point to competitive pricing, sales, and a sense of good value. Positive comments tie that value to branded buys and on-time delivery. Price complaints appear only rarely in the sample.
Fewer reviews talk about overall experience than service or communication. When they do, buyers mention fast delivery, attractive packaging, and repeat purchases. A smaller group reports strongly negative end-to-end experiences.
Many buyers call the watches beautiful, well presented, and true to the descriptions. Some reports say the opposite, noting damaged boxes, used or faulty watches, and parts that fail soon after arrival. In negative cases, warranty and repair results vary.
Negative reviews cluster around slow or missing replies, automated responses, and no phone support. Reviewers also mention missing tracking updates and trouble completing returns. Some positive feedback notes clear delivery updates and, in some cases, quick repair communication.
Feedback shows a sharp split between very satisfied customers and severe complaints. High ratings highlight speed, service, and value. Low ratings focus on non-delivery, money not returned, and poor contact after the sale.
For each review, the core experience based on original source reviews.
Sources: Reviews (39) · Trustpilot (25) · Reviews (1) · Quotes shortened · As of: February 2026
Watch arrived on time but there was no phone or email contact available.
“there was no phone number or email address available on the company’s website.”
Watch arrived not working and company became unresponsive after initial contact.
“no response to emails and can't speak to them on the phone.”
Express delivery failed, the parcel was lost and customer service was poor.
“Watchshop say the delivery was 'lost'.”
Tissot arrived with damaged packaging and the company offered no compensation.
“the Tissot watch box was dented and very damaged”
Alleges company takes money and fails to resolve refunds despite repeated emails.
“Scam company please don’t use”
Smartwatch was corrupt and webchat/email support failed to provide help.
“they sent me an email to reply with pictures that you cannot reply to!!!!”
Repeated problems with a Guess watch led to multiple returns and failures.
“day pointer as broken off and the watch as stopped working”
Sent a broken watch for repair but company denies receipt despite proof.
“they said they haven't received it.”
Returned a faulty expensive watch but still has no refund or replacement.
“I still have no refund & no watch.”
Received a clearly used, damaged watch sold as new and poor compensation.
“I received clearly used watch with unscrewed crown”
Unworn watch had a broken strap screw and customer service refused help.
“Customer services refuses to help and denies any responsibility.”
An excellent purchasing experience I had at The Watch Shop.
Mark was more helpful.
The watch was first shown to me on amazon.com.
When it comes to sales tax, my state does not have one.
Because of the state's sales tax, it cost me an additional $200 to have the watch shipped to a different state where I was visiting.
Mark recommended me not to buy the watch on Amazon.com, but instead to buy it directly from The Watch Shop.
I was grateful to him because of the better bargain I received as a result of his recommendation.
He was friendly and educated, and if I ever needed another watch, I wouldn't hesitate to return to this store.
Bought two watches with prompt delivery and overall satisfaction, will buy again.
“The watches are great we've had nothing to complain about”
Tried to return a watch and faced accusations and rude customer service.
“it had been worn when it had only been out the box once”
Multiple faulty watches led to weeks of returns and public complaints blocked.
“Wasted 5 weeks going to and from the post office trying to deal with this.”
Sent a faulty watch in February with no updates and no fixed item.
“Sent back faulty watch in february. No update”
Did not receive a tracking number or the watch ordered.
“i didn't receive email trucking number and the watch”
Small issue resolved quickly with good communication and fast repair return.
“Communication was fantastic and repaired watch returned quickly.”
Order cancelled for alleged payment problems despite proof; awaiting refund.
“My order was cancelled, allegedly due to payment problems.”
Daughter's Christmas watch didn't work and emails, phone and messenger ignored.
“the phone just rings constantly and nobody answers”
Bought a Christmas watch that doesn't work and company ignored contact attempts.
“it doesn't work”
Damaged item required return, incurring postage cost and long refund wait.
“it also cost me £2.95 for original postage costs”
Conflicting payment and dispatch information caused confusion and poor customer service.
“there was a payment problem, even though the money has gone from my bank.”
Company refused to refund an expensive watch after stitching broke in months.
“Wouldn’t refund a very expensive watch after some stitching broke after 6 months.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Watch Shop runs an online store for wristwatches and watch accessories. The site offers branded and fashion watches for men and women, with product pages showing specs and images. Customers order online and choose delivery options at checkout. The website sets out return, repair, and warranty policies, and offers accounts for order tracking and purchase history.