Reviews Analysed
21
We Collect & Analyse Reviews
Wallis
Experiences & Reviews
Wallis is a UK-based womenswear retailer operating primarily through an online store. The brand offers clothing and accessories across common womenswear categories and is positioned for mainstream female shoppers looking for seasonal fashion.
Overview & Key Metrics
Positive Sentiment
10%
Latest Review
11d
Overall Rating
1.4
Our Analysis
🎯
Service quality
Frequent reports of delayed or missing deliveries, slow or missing refunds and returns; a few customers eventually received refunds after escalation.
Share
Weak
23%
💰
Value for money
Multiple complaints about extra charges, unpaid or reduced refunds and wasted paid express delivery; one reviewer noted reasonable prices.
Share
Weak
17%
⚡
User experience
Several reviewers report website and portal problems (logins, password resets, checkout and payment rejections); a minority found browsing straightforward.
Share
Weak
10%
🔧
Product quality
Some praise for materials and fit, but several reports of damaged, missing or poorly fitting items (including broken heels and damaged packaging).
Share
Weak
6%
📞
Communication
Predominant criticism of automated responses, restricted channels (WhatsApp/Messenger) and lack of human contact; occasional positive human support noted.
Share
Weak
22%
⭐
Overall experience
Most reviewers describe a negative overall experience driven by post-order issues; a small number report good products and helpful staff responses.
Share
Weak
23%
Our Independent Methodology
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Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
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Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (March 2022 – September 2025).
Reviewing Women Clothing Buying Experience at Wallis
"Wallis certainly exceeded my expectations with their excellent selection of women's clothing. As a not-so-fashion-savvy shopper, I was blown away by the latest styles of dresses, coats, tops, trousers and petite available at Wallis. Their online store made it easy for me to browse and find exactly what I was looking for. What stood out to me the most was the quality of their products. The materials used were top-notch and felt comfortable on my skin throughout the day. Moreover, they have a wide range of sizes which is perfect for all body types. Aside from the quality clothing options, their delivery service was impressive as well. The delivery arrived within just a few days via express delivery making shopping convenient for busy shoppers like myself. Lastly, if something didn't fit or wasn't quite right - whether it be sizing or style- their hassle-free returns policy allowed me to easily exchange or return any unwanted items making it stress-free experience overall. Overall I would definitely recommend Wallis as an excellent online source for stylish women's fashion that won't break your bank.Particularly if you want comfort while also looking trendy!"
Godfrey Raynor
Collected.reviews
Mar 16, 2022
Featured for: Positive product and delivery
Horrific refund process
"Horrific refund process. I have been told 2 differnet refund dates by the automated system. Neither was correct. I am owed well over £100 and..."
Emily Chaplin
Trustpilot
Sep 30, 2025
Featured for: Long unresolved refund, no contact
Wallis Order DUX044300190 – Unacceptable Silence and System Failure
"I placed an order with Wallis on 11th September, expecting delivery within 5–7 days, as stated on your website. That would have meant arrival by the 2..."
Leila.K
Trustpilot
Sep 30, 2025
Featured for: Non-delivery, website and contact failure
Kai was very helpful and replied to my…
"Kai was very helpful and replied to my query by return which was really good. She explained procedure and gave me the correct lead thro..."
Helen O
Trustpilot
Sep 30, 2025
Featured for: Helpful agent reply resolving issue
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Filter by Source
Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025
E
Emily Chaplin
trustpilot.com
Sep 30, 2025
Horrific refund process
Horrific refund process. I have been told 2 differnet refund dates by the automated system. Neither was correct. I am owed well over £100 and...
A
Agnes Hill
trustpilot.com
Sep 30, 2025
Disastrous company..
What has happened to this store which is now online only? So sad to see this upmarket store descend into the abyss. I bought a lovely dress online whi...
B
Bssy O
trustpilot.com
Sep 30, 2025
Not easy getting a refund
I bought some items and returned them immediately. To get a refund was unbelievable. You have to contact them using WhatsApp or Facebook Messenger. Af...
L
Leila.K
trustpilot.com
Sep 30, 2025
Wallis Order DUX044300190 – Unacceptable Silence and System Failure
I placed an order with Wallis on 11th September, expecting delivery within 5–7 days, as stated on your website. That would have meant arrival by the 2...
S
Shepperton Steph
trustpilot.com
Sep 30, 2025
How is this company still trading?
Placed order for 2 items one was delivered fairly promptly, the other is missing presumed lost. 4 attempts at contacting customer services, with the s...
P
Popsoli
trustpilot.com
Sep 30, 2025
Not fulfilled express delivery but taken payment
I’ve had a really frustrating experience with Wallis. Placing an order on the website was unnecessarily difficult, both my debit card and Apple Pay we...
G
Gouldy
trustpilot.com
Sep 30, 2025
STILL NO REFUND
Order number: DUX043897013 So disappointed with the refund process! It has been over 3 weeks since I returned all of the items I ordered and s...
H
Helen O
trustpilot.com
Sep 30, 2025
Kai was very helpful and replied to my…
Kai was very helpful and replied to my query by return which was really good. She explained procedure and gave me the correct lead thro...
M
Mrs C
trustpilot.com
Sep 30, 2025
Absolutely shambles of a refund…
Absolutely shambles of a refund process. The portal does not work according to their customer support services and you are left with...
M
MLAML
trustpilot.com
Sep 30, 2025
Disgraceful customer service
Order Number: DUX043604736 placed on 18th Aug supposed to received on 28th but have not been received. Customer service said, she checked internal tra...
D
Diamond
trustpilot.com
Sep 30, 2025
I PAID 6.99£ TO GET A NEXT DAY…
I PAID 6.99£ TO GET A NEXT DAY DELIVERY, BUT I GOT MY ORDER AFTER LIKE THREE DAYS, I HAV...
M
Mandy Collison
trustpilot.com
Sep 30, 2025
If I could give this company zero stars…
If I could give this company zero stars I would. They received my returns over 2 weeks ago and I still haven’t received my refunds. No telephone numbe...
J
Jane Owens
trustpilot.com
Sep 30, 2025
Missing refunds
I have five outstanding refunds totalling several hundred pounds. I have emailed them and was told I would receive...
K
Karen MARSHALL
trustpilot.com
Sep 30, 2025
Parcel arrived with an item missing…
Parcel arrived with an item missing with a large hole in the bag … too many items had been squeezed in. It took many e mails and weeks before I was re...
N
Nikki Edwards
trustpilot.com
Sep 30, 2025
Disappointed
I'm really upset. I purchased a bridal outfit, it was to long I sent it back the 7 th of August and still nothing. I went on there how t...
M
Masterchef
trustpilot.com
Sep 30, 2025
No Refund
Took 6 days to arrive, had to return and 3 weeks later am still waiting for a refund, no acknowledgment of retur...
C
Consumer
trustpilot.com
Sep 30, 2025
Requested a change of delivery address…
Requested a change of delivery address a few mins after my order was placed. Refused to change and told to go to my old address to pick up. I don’t li...
M
Michelle Johnston.
trustpilot.com
Sep 30, 2025
AVOID LIKE THE PLAGUE.
I bought shoes online on Monday 4 August and received NO confirmation. On 8 August, I believed I hadn’t completed the order, as any payments taken fro...
S
S Gallagher
trustpilot.com
Sep 30, 2025
I understand thing go wrong but it's…
I understand thing go wrong but it's how you deal with it that matters. Item ordered and tracking link supplied. However, item hasn't arrived. Contact...
A
Anonymous
trustpilot.com
Sep 30, 2025
Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013
Gave them a negative review for a different order because they avoid refunds. 1 star also for my 2nd order. Heels are already breaking and straps comi...
Conclusion
Reviewers largely report consistent problems with fulfilment and refunds, and frequent reliance on automated messaging channels rather than phone support. There are repeated accounts of website or portal failures (login, password resets and checkout/payment issues) that block self-service. A minority of reviewers praise product materials and cite helpful individual responses from staff. Prospective customers should check the returns and refund process before buying, keep records of payments and returns, and consider payment-provider dispute options if refunds are delayed.