Reviewers largely report consistent problems with fulfilment and refunds, and frequent reliance on automated messaging channels rather than phone support. There are repeated accounts of website or portal failures (login, password resets and checkout/payment issues) that block self-service. A minority of reviewers praise product materials and cite helpful individual responses from staff. Prospective customers should check the returns and refund process before buying, keep records of payments and returns, and consider payment-provider dispute options if refunds are delayed.
Examples from available reviews (Mar 2022 – Feb 2026).
High-quality clothing, speedy delivery and easy returns impressed the shopper.
“What stood out to me the most was the quality of their products.”
Long delay and no contact over a £100+ refund.
“Horrific refund process.”
No delivery updates or replies; eventually received a refund.
“I’ve received no parcel, no update, and no support.”
Agent Kai promptly and helpfully resolved my return query.
“Kai was very helpful”
Frequent reports of delayed or missing deliveries, slow or missing refunds and returns; a few customers eventually received refunds after escalation.
Multiple complaints about extra charges, unpaid or reduced refunds and wasted paid express delivery; one reviewer noted reasonable prices.
Several reviewers report website and portal problems (logins, password resets, checkout and payment rejections); a minority found browsing straightforward.
Some praise for materials and fit, but several reports of damaged, missing or poorly fitting items (including broken heels and damaged packaging).
Predominant criticism of automated responses, restricted channels (WhatsApp/Messenger) and lack of human contact; occasional positive human support noted.
Most reviewers describe a negative overall experience driven by post-order issues; a small number report good products and helpful staff responses.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (60) · Reviews (20) · Reviews (1) · Quotes shortened · As of: February 2026
Wallis certainly exceeded my expectations with their excellent selection of women's clothing. As a not-so-fashion-savvy shopper, I was blown away by the latest styles of dresses, coats, tops, trousers and petite available at Wallis. Their online store made it easy for me to browse and find exactly what I was looking for.
What stood out to me the most was the quality of their products. The materials used were top-notch and felt comfortable on my skin throughout the day. Moreover, they have a wide range of sizes which is perfect for all body types.
Aside from the quality clothing options, their delivery service was impressive as well. The delivery arrived within just a few days via express delivery making shopping convenient for busy shoppers like myself.
Lastly, if something didn't fit or wasn't quite right - whether it be sizing or style- their hassle-free returns policy allowed me to easily exchange or return any unwanted items making it stress-free experience overall.
Overall I would definitely recommend Wallis as an excellent online source for stylish women's fashion that won't break your bank.Particularly if you want comfort while also looking trendy!
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Wallis is a UK-based womenswear retailer operating primarily through an online store. The brand offers clothing and accessories across common womenswear categories and is positioned for mainstream female shoppers looking for seasonal fashion.