Many reviewers describe refunds and returns repeatedly going wrong. Support often comes up as unresponsive, with contact limited to automated channels. Several customers mention surprise delivery or insurance fees and problems with the returns portal. A few reviews highlight good product quality and name agents who fixed issues.
Examples from available reviews (Mar 2022 – Mar 2026).
Several outstanding refunds worth hundreds with no promised reply.
“I have five outstanding refunds totalling several hundred pounds.”
Returns portal doesn't work and customer support is unresponsive.
“I cannot return orders because their returns portal doesn’t work and they have no customer support.”
Delivery protection charge was added automatically without authorisation.
“they scammed me with £6.49 delivery protection charge which i did not authorise!!”
High-quality clothing, speedy delivery and easy returns impressed the shopper.
“What stood out to me the most was the quality of their products.”
Customers report long waits for refunds or no refund after sending items back. Reviews also mention deliveries that arrive late or not at all, and some say they had to escalate to their payment provider to get money back. A smaller group say refunds did come through, but only after repeated chasing.
Reviewers repeatedly point to delivery protection or insurance fees being added at checkout without asking. Several say they did not approve these charges and found them difficult to recover. Positive comments about value are rare in this sample.
Customers often say the returns portal, QR/barcode labels, and site navigation do not work. They describe scans failing at drop-off points and redirects that block them from finishing a return. A few people report returns working, but those comments are limited.
Reviews mention parcels arriving damaged, items missing, or the wrong size being sent. Some also report faults such as heels breaking. Other reviews praise product quality and fast delivery, but those positive quality comments appear far less often.
Many reviewers say they only get automated replies, are pushed to Messenger-only contact, and cannot reach a person. A few mention named agents, including Kai and Rey, as helpful, but this comes up rarely. Several customers also say they received no confirmation emails or meaningful responses.
Reviews show a sharp split between frequent 1-star complaints about service and occasional 5-star praise. Most negative comments focus on returns, refunds, and being unable to make contact. A small group report good product quality and support from an effective agent.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (60) · Reviews (20) · Reviews (1) · Quotes shortened · As of: March 2026
Wallis certainly exceeded my expectations with their excellent selection of women's clothing. As a not-so-fashion-savvy shopper, I was blown away by the latest styles of dresses, coats, tops, trousers and petite available at Wallis. Their online store made it easy for me to browse and find exactly what I was looking for.
What stood out to me the most was the quality of their products. The materials used were top-notch and felt comfortable on my skin throughout the day. Moreover, they have a wide range of sizes which is perfect for all body types.
Aside from the quality clothing options, their delivery service was impressive as well. The delivery arrived within just a few days via express delivery making shopping convenient for busy shoppers like myself.
Lastly, if something didn't fit or wasn't quite right - whether it be sizing or style- their hassle-free returns policy allowed me to easily exchange or return any unwanted items making it stress-free experience overall.
Overall I would definitely recommend Wallis as an excellent online source for stylish women's fashion that won't break your bank.Particularly if you want comfort while also looking trendy!
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Wallis is a UK womenswear retailer that sells dresses, tops, knitwear, trousers, shoes and accessories. It sells through high-street stores and an online shop with product details and size guides. The website offers delivery options such as standard and express shipping, and shows its returns policy on product and help pages. Customers can pay using major cards and common online payment methods.