Most reviewers praise Walk London for comfortable shoes, solid build quality and fast delivery. Many also point to helpful customer service and easy exchanges. A smaller group mentions inconsistent sizing and occasional product failures. A few describe slow refunds or no reply from support.
Examples from available reviews (Nov 2021 – Feb 2026).
Reviewer describes the shoes as fab and top notch.
“Fab, top notch shoes”
Return was handled swiftly and courteously through Walk London's system.
“such good swift and courteous service”
Boots were defective and quickly damaged; refund request got no response.
“asked for refund no response”
Customer disputes refund deduction due to inconsistent sizing and poor response.
“failure to maintain consistency in sizing”
Customers often mention quick delivery and responsive staff. Several reviews describe agents who helped organise exchanges or refunds. A minority say follow-up was poor or refund requests went unanswered.
Many buyers say the shoes feel like good value at full price or on sale. Some purchased multiple pairs and point to fair pricing for the quality they received. A few disagree with the return fees and call the return cost unfair.
Most shoppers describe footwear that feels comfortable, fits well and works from the first wear. Some mention size differences between pairs, and one review reports blisters. Comments about inconsistent sizing show up now and then across reviews.
Many reviews praise the build, style and materials. A few note faults such as soles coming off and boots arriving defective. When problems happen, some customers get refunds, while others say their refund requests were ignored.
Many reviews describe clear, polite communication and quick returns handled through support. A smaller set mentions weak communication around refunds and mixed explanations about sizing. These negative notes appear less often than the positive ones.
Overall feedback leans strongly positive, with many five-star reviews highlighting comfort, delivery and service. Most negative experiences focus on sizing issues and the occasional refund request that was not resolved. The result is a clear contrast between many happy buyers and a small number of dissatisfied customers.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Quality Products
I am a female, and I wear a size 8.5-9. At first, when I ordered Holly Hiking Boot, I was hesitant because they are made out of faux leather, and the only other pair of boots that I have ever had of this material did not hold up too well. I ordered a size nine, and they fit perfectly. They are warm and VERY comfortable. I love these boots!! The only thing is that they are a bit darker grey than in the picture but still very cute, and I actually am glad that I did get them.
I honestly recommend,
Walk London Online shop.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Walk London sells footwear under the Walk London brand. The range covers boots, sandals and casual everyday shoes. Listings usually include sizing details, materials and photos. Customers can buy through the online store and authorised stockists. Support teams handle questions and returns through customer service channels.