Most reviewers praise Walk London for comfortable shoes, solid build quality and fast delivery. Many also point to helpful customer service and easy exchanges. A smaller group mentions inconsistent sizing and occasional product failures. A few describe slow refunds or no reply from support.
Examples from available reviews (Nov 2021 – Feb 2026).
Reviewer describes the shoes as fab and top notch.
“Fab, top notch shoes”
Return was handled swiftly and courteously through Walk London's system.
“such good swift and courteous service”
Boots were defective and quickly damaged; refund request got no response.
“asked for refund no response”
Customer disputes refund deduction due to inconsistent sizing and poor response.
“failure to maintain consistency in sizing”
Customers often mention quick delivery and responsive staff. Several reviews describe agents who helped organise exchanges or refunds. A minority say follow-up was poor or refund requests went unanswered.
Many buyers say the shoes feel like good value at full price or on sale. Some purchased multiple pairs and point to fair pricing for the quality they received. A few disagree with the return fees and call the return cost unfair.
Most shoppers describe footwear that feels comfortable, fits well and works from the first wear. Some mention size differences between pairs, and one review reports blisters. Comments about inconsistent sizing show up now and then across reviews.
Many reviews praise the build, style and materials. A few note faults such as soles coming off and boots arriving defective. When problems happen, some customers get refunds, while others say their refund requests were ignored.
Many reviews describe clear, polite communication and quick returns handled through support. A smaller set mentions weak communication around refunds and mixed explanations about sizing. These negative notes appear less often than the positive ones.
Overall feedback leans strongly positive, with many five-star reviews highlighting comfort, delivery and service. Most negative experiences focus on sizing issues and the occasional refund request that was not resolved. The result is a clear contrast between many happy buyers and a small number of dissatisfied customers.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Excellent, comfortable summer shoes that are true to size.
“Excellent quality summer shoes , very comfortable and true to size.”
Customer disputes refund deduction due to inconsistent sizing and poor response.
“failure to maintain consistency in sizing”
So far good; prompt delivery and decent product quality.
“Good and prompt delivery, product quality looks decent.”
Reviewer reports prompt delivery service.
“Prompt delivery”
Amazed by quality, price and excellent, very fast service.
“Absolutely amazed by the quality, price and customer service.”
Great experience; shoes were stylish, comfortable and staff helpful.
“Great experience at Walk London.”
Reviewer describes the shoes as fab and top notch.
“Fab, top notch shoes”
Very comfortable shoes that felt moulded and performed well.
“The best pair of shoes I ever had.”
Reviewer states the product is great quality.
“Great quality”
Bought three pairs; quality amazing and customer service was excellent.
“the customer service team was an absolute dream to deal with”
Excellent service and quick delivery; one shoe was noticeably larger causing blisters.
“one shoe is noticeably larger than the other”
Good value purchase; boots seem well made and comfortable so far.
“you can't really go wrong”
The customer's experience with Walk London was brilliant.
“The experience with Walk was brilliant.”
Happy with comfy, well-made shoes; arrived quickly and as expected.
“They’re comfy, well made, and look great.”
Excellent quality product with fast delivery.
“Excellent quality and fast delivery”
Customer complains return process charges at least £6, making returns unfairly costly.
“Return process is totally scam”
Really quick delivery and great shoes.
“really quick delivery and great shoes”
Boots are really comfortable and of nice quality.
“Really comfortable boots and nice quality”
Excellent quality given the sale price.
“Excellent quality for the sales price”
Received great boots and quick delivery.
“Great boots and quick delivery”
Return was handled swiftly and courteously through Walk London's system.
“such good swift and courteous service”
Fast delivery and impressive shoe quality.
“Fast delivery Incredible shoe quality”
Soles detached after two months but company issued full refund.
“the soles came apart after two months”
Shoes were great and customer service was even better.
“amazing shoes and even better customer service!”
Boots are fantastic quality, stylish and excellent value.
“The quality of the boots is fantastic”
Boots were defective and quickly damaged; refund request got no response.
“asked for refund no response”
Ordered multiple shoes; quality was brilliant and service arranged exchange.
“Frankie from customer services was very helpful and patient”
Delivery was on time and the shoes are comfortable.
“Delivery was on time”
Reviewer reports a very good experience with the company.
“Yes very good”
Fast delivery and a refund issued for shoes that were too big.
“Fast delivery and refund after shoes too big”
Fast delivery of a quality product.
“Fast delivery of a quality product!”
Very happy; shoes are well made with good packaging.
“Very happy with my shoes very well made”
Quality product was delivered on time.
“Quality product delivered on time”
Received fast delivery and did not pay extra fees.
“Fast delivery and didn't pay extra”
Shoes are comfortable; multiple purchases and service and quality were good.
“good service and quality product”
Always fast delivery and very good product quality.
“Always fast delivery and very good quality products”
Excellent quality and modern fashionable style.
“Quality is excellent, style is modern fashion”
Rapid delivery and presentation; sizing was inconsistent between pairs.
“Sizing a bit inconsistent though.”
Multiple orders; shoes are stylish, comfortable and good quality.
“stylish, comfortable and good quality shoes”
Shoes are high quality and well priced.
“Great shoes high quality - perfect price point”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Walk London sells footwear under the Walk London brand. The range covers boots, sandals and casual everyday shoes. Listings usually include sizing details, materials and photos. Customers can buy through the online store and authorised stockists. Support teams handle questions and returns through customer service channels.