Reviews Analysed
21
We Collect & Analyse Reviews
VonHaus
Experiences & Reviews
VonHaus is a UK-based retailer and brand offering household, garden and DIY products through online channels. Its range commonly includes garden machinery, tools, small appliances, furniture and accessories, supported by delivery and returns services. People searching for VonHaus reviews typically look for information on product reliability, customer service and shipping performance.
Overview & Key Metrics
Positive Sentiment
86%
Latest Review
13d
Overall Rating
4.2
Our Analysis
🎯
Service quality
Most reviewers report fast, helpful customer service that arranges refunds or replacements promptly; isolated cases describe delays or repeated collection failures.
Share
Strong
24%
💰
Value for money
Some customers describe reasonable prices and good value, while a small number call out fees or poor service that reduced perceived value.
Share
Mixed
4%
⚡
User experience
Many users note easy assembly, practical design and satisfactory performance; others report items being unsuitable in size or too heavy for intended use.
Share
Mixed
13%
🔧
Product quality
Product reports vary: several items are described as well made and undamaged on arrival, but a notable share arrived faulty, incorrectly sized or unsuitable.
Share
Mixed
21%
📞
Communication
Delivery and collection experience is inconsistent: timely arrivals and helpful updates are reported, but there are instances of lost packages and missed collections.
Share
Mixed
10%
⭐
Overall experience
Most reviewers express overall satisfaction and would recommend VonHaus, citing effective problem resolution; a minority report negative ordering or refund experiences.
Share
Strong
28%
Our Independent Methodology
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Data Collection
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Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (December 2021 – September 2025).
The level of service I received was…
"The level of service I received was first class. The VonHaus equipment is solid and reliable, and great value. They have a great customer ser..."
Stuart Coleby
Trustpilot
Sep 30, 2025
Featured for: Positive service and value example
Nul points
"The delivery and collection service is NOT worth the hassle of ordering from VonHaus! I am still waiting for a refund 20 days after my initial order...."
K W
Trustpilot
Sep 30, 2025
Featured for: Delayed refunds and failed collections
Faulty item refunded no problem…
"Although I received a faulty item the customer services person was super helpful in..."
Mary Almond
Trustpilot
Sep 30, 2025
Featured for: Faulty item refunded promptly
Just got a vonhaus extendable hedge…
"Just got a vonhaus extendable hedge trimmer haven't used it yet but I bought it because I thought it would be lighter than a main..."
Geoffrey
Trustpilot
Sep 30, 2025
Featured for: Product usability complaint heavy weight
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025
N
Nic1607
trustpilot.com
Sep 30, 2025
Really quick delivery and you receive 2…
Really quick delivery and you recei...
M
Mary Almond
trustpilot.com
Sep 30, 2025
Faulty item refunded no problem…
Although I received a faulty item the customer services person was super helpful in...
E
Edward Law
trustpilot.com
Sep 30, 2025
The company were very good to deal with…
The company were very good to deal with and delivery was prompt. It was my fault it had to be returned as it wa...
A
Angela Ballard
trustpilot.com
Sep 30, 2025
Electric Wok
The wok I ordered wasn’t deep enough so I ret...
K
K W
trustpilot.com
Sep 30, 2025
Nul points
The delivery and collection service is NOT worth the hassle of ordering from VonHaus! I am still waiting for a refund 20 days after my initial order....
R
Ron waters
trustpilot.com
Sep 30, 2025
Very helpful People get back to you…
Very helpful People g...
M
Miss Hazelton
trustpilot.com
Sep 30, 2025
5 Star Customer Service!!
5 Star Customer service with this company. I had a problem with a lawnmower I bought in April of this year and I emailed them about it. They got back...
S
Suzanne Page
trustpilot.com
Sep 30, 2025
the greenhouse cover is perfect as a…
the greenhouse cover is perfect as a replacement for my previous one which was green amd didnt let in enough light, it fi...
D
David Wright
trustpilot.com
Sep 30, 2025
Long reach hedge trimmer
This is the second long reach hedge trimmer from Von Haus that I have purchased. I left the other one with the house I sold because I considered it es...
s
sean collidge
trustpilot.com
Sep 30, 2025
LOST DELIVERY
LOST DELIVERY: Von Haus team tried to locate the missing package, and 48 hours later, having received minimal assistance f...
P
Peter
trustpilot.com
Sep 30, 2025
Prompt ethical service.
Prompt service when I had a problem with a mowe...
J
John R
trustpilot.com
Sep 30, 2025
Purchased part for scarifier machine
Purchased part for scarifier machine. Part was the wrong size. Advertisement said ensure you have right machine. I didnt? Part was delivered in a few...
G
Geoffrey
trustpilot.com
Sep 30, 2025
Just got a vonhaus extendable hedge…
Just got a vonhaus extendable hedge trimmer haven't used it yet but I bought it because I thought it would be lighter than a main...
B
B. E
trustpilot.com
Sep 30, 2025
Brilliant
Brilliant, absolutely brilliant that’s all...
S
Stuart Coleby
trustpilot.com
Sep 30, 2025
The level of service I received was…
The level of service I received was first class. The VonHaus equipment is solid and reliable, and great value. They have a great customer ser...
M
Mark
trustpilot.com
Sep 30, 2025
Absolutely terrible customer service
Absolutely terrible customer service. I have contacted the company via contact seller 6 times and im no nearer to receiving...
J
Jonathan M Bateman
trustpilot.com
Sep 30, 2025
Great customer service
First I contacted customer service to find out the cost of a new battery and blade for my new mini mower . There was some confusion about my request s...
A
Angela P
trustpilot.com
Sep 30, 2025
Fantastic service would buy again ,item…
Fantastic service would buy again ,item fa...
N
North Farm Kirby
trustpilot.com
Sep 30, 2025
Excellent service
After contacting Vonhaus when a kettle I bought as a present stopped working, I enclosed proof of purchase and received a response wit...
G
Gerry Fraser
trustpilot.com
Sep 30, 2025
Products sometimes come with a fault…
Products sometimes come with a fault that is beyond the supplier's control. It`s just one of those things that happen. However, it's not what always h...
Conclusion
Reviews indicate VonHaus often responds quickly to problems, with multiple accounts of fast refunds, replacements or credits for faulty items. Product quality appears inconsistent: several customers praise sturdy, well-finished goods, while others report faults, wrong sizes or items unsuitable for some users. Delivery and collection experiences vary — many report prompt arrival but some customers faced lost packages or missed collections that delayed refunds. If considering a purchase, check product dimensions and weight, read item-specific reviews, and review the seller’s delivery and returns policies before ordering.