Reviews indicate VonHaus often responds quickly to problems, with multiple accounts of fast refunds, replacements or credits for faulty items. Product quality appears inconsistent: several customers praise sturdy, well-finished goods, while others report faults, wrong sizes or items unsuitable for some users. Delivery and collection experiences vary — many report prompt arrival but some customers faced lost packages or missed collections that delayed refunds. If considering a purchase, check product dimensions and weight, read item-specific reviews, and review the seller’s delivery and returns policies before ordering.
Examples from available reviews (Dec 2021 – Feb 2026).
Service was first class and equipment proved solid and reliable.
“The level of service I received was first class.”
Delivery and collection failures delayed the refund by 20 days.
“I am still waiting for a refund 20 days after my initial order.”
Customer service arranged a refund within 24 hours.
“customer services person was super helpful in arranging a refund for me within 24hrs.”
The extendable hedge trimmer was heavier than expected and difficult to use.
“it weights heavier than a petrol one”
Most reviewers report fast, helpful customer service that arranges refunds or replacements promptly; isolated cases describe delays or repeated collection failures.
Some customers describe reasonable prices and good value, while a small number call out fees or poor service that reduced perceived value.
Many users note easy assembly, practical design and satisfactory performance; others report items being unsuitable in size or too heavy for intended use.
Product reports vary: several items are described as well made and undamaged on arrival, but a notable share arrived faulty, incorrectly sized or unsuitable.
Delivery and collection experience is inconsistent: timely arrivals and helpful updates are reported, but there are instances of lost packages and missed collections.
Most reviewers express overall satisfaction and would recommend VonHaus, citing effective problem resolution; a minority report negative ordering or refund experiences.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (20) · Reviews (1) · Quotes shortened · As of: February 2026
Filters were delivered promptly and the vacuums remain sturdy and powerful.
“they are very sturdy and powerful. Had them for 7 years. Going strong!!”
Product is excellent and delivered very quickly, prompting a second purchase.
“It's a really excellent product a very speedy delivery really happy with this product hence I have 2”
Product was good quality and delivered quickly.
“Good quality and fast delivery”
The electric fireplace was beautiful, effective and good value.
“Perfect electric fireplace! Beautiful, effective good value for money.”
Item was excellent, well-priced and performed as advertised.
“Excellent article, a good price. Does what it says on the box.”
Delivery was good and the item represented good value for money.
“Delivery was very good and the item is value for money”
They proactively arranged return collection after sending the wrong item.
“I ordered an air cooling fan but what was delivered was a bathroom cabinet???”
Ordering was easy and delivery was very prompt; satisfied with product.
“Ease of ordering. Very prompt delivery. More than satisfied with product.”
Dehumidifiers reduced damp and mould, eliminating the need to wipe windows.
“Since iv been using them the smell has gone and no need to be wiping down windows anymore”
Product arrived very quickly and the reviewer was impressed.
“I ordered and the product came really quickly. Very impressed.”
Customer service was prompt, helpful and went above and beyond.
“Their customer service is probably the best I've experienced over the years.”
Step ladder was great and delivery was prompt.
“Great step ladder and prompt delivery. Very happy”
Customer service addressed the query immediately and provided customised support.
“Excellent customer service dealt with my query straight away..”
Reviewer said that everything was good.
“Everything good 👍”
Delivery was quick and machine seems solid and efficient so far.
“Quick and efficient delivery, didnt have to start building it either! Happy so far, seems a solid machine.”
Products were of good standard, good delivery time and value for money.
“Good delivery time. Products of a good standard.”
Shelving unit arrived promptly, was well packaged and sturdy.
“really well packaged and easy to assemble”
Customer service failed to collect and replace a faulty hob despite multiple contacts.
“No Customer Service.”
Hand mixer is light, ergonomic, powerful and was delivered quickly.
“It’s very light and ergonomic to use and fairly powerful”
Returned a faulty ricer five weeks earlier but received no refund.
“I returned it 5 weeks ago, but no refund was issued.”
Warmers arrived late and damaged, and customer service was indifferent.
“Emailed customer service straight away who honestly couldn't care”
Company cancelled the promised replacement and issued a refund instead.
“They cancelled that agreement and decided to refund.”
Delivery was very quick and included two accessory bags.
“Really quick delivery and you receive 2 bags with different attachments”
Customer service arranged a refund within 24 hours.
“customer services person was super helpful in arranging a refund for me within 24hrs.”
Company were helpful, delivery was prompt and refund was quick.
“The company were very good to deal with and delivery was prompt.”
The wok was not deep enough so the reviewer returned it for a refund.
“The wok I ordered wasn’t deep enough so I returned it and have received a complete refund.”
Delivery and collection failures delayed the refund by 20 days.
“I am still waiting for a refund 20 days after my initial order.”
Customer service responded quickly and were very helpful.
“Very helpful People get back to you quickly”
They replaced a faulty lawnmower within 36 hours.
“They got back to me immediately and within 36 hours, I received a new lawnmower.”
The replacement greenhouse cover fit well, arrived on time, packaged undamaged.
“it fits really well and my seedlings and plants will now thrive much more.”
Bought a second long reach hedge trimmer and found VonHaus reliable.
“This is the second long reach hedge trimmer from Von Haus that I have purchased.”
VonHaus tried to locate the missing package and credited the lost item.
“Von Haus team tried to locate the missing package”
They resolved a mower problem promptly and satisfactorily.
“Prompt service when I had a problem with a mower.”
They sent a return label and handled the wrong part very helpfully.
“They even sent me a message to print off return post label.”
The extendable hedge trimmer was heavier than expected and difficult to use.
“it weights heavier than a petrol one”
Reviewer found VonHaus brilliant and very helpful.
“Brilliant, absolutely brilliant that’s all I can say about Vanhaus.they are so helpful.”
Service was first class and equipment proved solid and reliable.
“The level of service I received was first class.”
Customer service was unresponsive and the order still hadn't arrived.
“Absolutely terrible customer service.”
Mini mower is easy to use, lightweight and highly recommended for small lawns.
“Easy to assemble easy to use excellent customer service so far .”
Faulty item was replaced promptly with no questions asked.
“Fantastic service would buy again ,item faulty replaced asap no questions asked great”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
VonHaus is a UK-based retailer and brand offering household, garden and DIY products through online channels. Its range commonly includes garden machinery, tools, small appliances, furniture and accessories, supported by delivery and returns services. People searching for VonHaus reviews typically look for information on product reliability, customer service and shipping performance.