Many reviewers praise VonHaus products for sturdy build and fast delivery. Several customers say they offer good value and perform well across appliances and garden tools. Customer service feedback is sharply mixed: some describe quick replacements and refunds, while others report items not collected and refunds that took too long. A few users mention usability problems with heavier garden equipment, even though lightweight appliances often earn strong ratings.
Examples from available reviews (Dec 2021 – Mar 2026).
Filters were delivered promptly and the vacuums remain sturdy and powerful.
“they are very sturdy and powerful. Had them for 7 years. Going strong!!”
They replaced a faulty lawnmower within 36 hours.
“They got back to me immediately and within 36 hours, I received a new lawnmower.”
They proactively arranged return collection after sending the wrong item.
“I ordered an air cooling fan but what was delivered was a bathroom cabinet???”
Gazebo sides ripped quickly but company arranged a prompt refund.
“So customer service excellent but the actual Gazebo ripped at the Velcro fastenings within a couple of hours”
Service experiences split clearly. Many reviewers describe quick replacements, fast refunds, and helpful staff who fixed problems promptly. Others report slow refunds, incorrect deliveries, and faulty items that were never collected.
Many customers call their purchases good value and fairly priced. These comments span small appliances, garden equipment, and home furnishings. Negative views on value appear rarely in the dataset.
Reviewers often highlight fast delivery and careful packaging, which frequently sets up a positive experience. Lightweight appliances and compact garden items are repeatedly described as easy to use. A small number mention garden tools that feel heavy or awkward and make use harder.
Many reviews point to durability, strong suction, and solid construction. Some describe early problems, including ripped gazebo sides, faulty hob parts, and items that had to be returned. When something fails, outcomes vary from quick replacement to returns that remain unresolved.
Many reviewers mention fast, helpful replies and staff who kept them updated during replacements or refunds. Several describe customer support responding the same day or the next day. A smaller group say communication felt indifferent or that no one responded.
Overall impressions run from very happy to deeply frustrated, mostly depending on how the service issue ended. Strong product experiences often come with smooth support, while poor overall experiences tend to involve slow refunds or faulty items left uncollected.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (20) · Reviews (1) · Quotes shortened · As of: March 2026
Filters were delivered promptly and the vacuums remain sturdy and powerful.
“they are very sturdy and powerful. Had them for 7 years. Going strong!!”
Product is excellent and delivered very quickly, prompting a second purchase.
“It's a really excellent product a very speedy delivery really happy with this product hence I have 2”
Product was good quality and delivered quickly.
“Good quality and fast delivery”
The electric fireplace was beautiful, effective and good value.
“Perfect electric fireplace! Beautiful, effective good value for money.”
Item was excellent, well-priced and performed as advertised.
“Excellent article, a good price. Does what it says on the box.”
Delivery was good and the item represented good value for money.
“Delivery was very good and the item is value for money”
They proactively arranged return collection after sending the wrong item.
“I ordered an air cooling fan but what was delivered was a bathroom cabinet???”
Ordering was easy and delivery was very prompt; satisfied with product.
“Ease of ordering. Very prompt delivery. More than satisfied with product.”
Dehumidifiers reduced damp and mould, eliminating the need to wipe windows.
“Since iv been using them the smell has gone and no need to be wiping down windows anymore”
Product arrived very quickly and the reviewer was impressed.
“I ordered and the product came really quickly. Very impressed.”
Customer service was prompt, helpful and went above and beyond.
“Their customer service is probably the best I've experienced over the years.”
Step ladder was great and delivery was prompt.
“Great step ladder and prompt delivery. Very happy”
Customer service addressed the query immediately and provided customised support.
“Excellent customer service dealt with my query straight away..”
Reviewer said that everything was good.
“Everything good 👍”
Delivery was quick and machine seems solid and efficient so far.
“Quick and efficient delivery, didnt have to start building it either! Happy so far, seems a solid machine.”
Products were of good standard, good delivery time and value for money.
“Good delivery time. Products of a good standard.”
Shelving unit arrived promptly, was well packaged and sturdy.
“really well packaged and easy to assemble”
Customer service failed to collect and replace a faulty hob despite multiple contacts.
“No Customer Service.”
Hand mixer is light, ergonomic, powerful and was delivered quickly.
“It’s very light and ergonomic to use and fairly powerful”
Returned a faulty ricer five weeks earlier but received no refund.
“I returned it 5 weeks ago, but no refund was issued.”
Warmers arrived late and damaged, and customer service was indifferent.
“Emailed customer service straight away who honestly couldn't care”
Company cancelled the promised replacement and issued a refund instead.
“They cancelled that agreement and decided to refund.”
Delivery was very quick and included two accessory bags.
“Really quick delivery and you receive 2 bags with different attachments”
Customer service arranged a refund within 24 hours.
“customer services person was super helpful in arranging a refund for me within 24hrs.”
Company were helpful, delivery was prompt and refund was quick.
“The company were very good to deal with and delivery was prompt.”
The wok was not deep enough so the reviewer returned it for a refund.
“The wok I ordered wasn’t deep enough so I returned it and have received a complete refund.”
Delivery and collection failures delayed the refund by 20 days.
“I am still waiting for a refund 20 days after my initial order.”
Customer service responded quickly and were very helpful.
“Very helpful People get back to you quickly”
They replaced a faulty lawnmower within 36 hours.
“They got back to me immediately and within 36 hours, I received a new lawnmower.”
The replacement greenhouse cover fit well, arrived on time, packaged undamaged.
“it fits really well and my seedlings and plants will now thrive much more.”
Bought a second long reach hedge trimmer and found VonHaus reliable.
“This is the second long reach hedge trimmer from Von Haus that I have purchased.”
VonHaus tried to locate the missing package and credited the lost item.
“Von Haus team tried to locate the missing package”
They resolved a mower problem promptly and satisfactorily.
“Prompt service when I had a problem with a mower.”
They sent a return label and handled the wrong part very helpfully.
“They even sent me a message to print off return post label.”
The extendable hedge trimmer was heavier than expected and difficult to use.
“it weights heavier than a petrol one”
Reviewer found VonHaus brilliant and very helpful.
“Brilliant, absolutely brilliant that’s all I can say about Vanhaus.they are so helpful.”
Service was first class and equipment proved solid and reliable.
“The level of service I received was first class.”
Customer service was unresponsive and the order still hadn't arrived.
“Absolutely terrible customer service.”
Mini mower is easy to use, lightweight and highly recommended for small lawns.
“Easy to assemble easy to use excellent customer service so far .”
Faulty item was replaced promptly with no questions asked.
“Fantastic service would buy again ,item faulty replaced asap no questions asked great”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
VonHaus is an online retailer focused on home and garden products. Its range includes small appliances, vacuum cleaners, garden tools, furniture, and gazebo accessories. The company sells replacement parts and accessories for many items, including covers, chargers, and attachment bags. VonHaus lists products for indoor use and outdoor upkeep, such as electric fireplaces, hedge trimmers, and kitchen appliances.