Reviews indicate VonHaus often responds quickly to problems, with multiple accounts of fast refunds, replacements or credits for faulty items. Product quality appears inconsistent: several customers praise sturdy, well-finished goods, while others report faults, wrong sizes or items unsuitable for some users. Delivery and collection experiences vary — many report prompt arrival but some customers faced lost packages or missed collections that delayed refunds. If considering a purchase, check product dimensions and weight, read item-specific reviews, and review the seller’s delivery and returns policies before ordering.
Examples from available reviews (Dec 2021 – Feb 2026).
Service was first class and equipment proved solid and reliable.
“The level of service I received was first class.”
Delivery and collection failures delayed the refund by 20 days.
“I am still waiting for a refund 20 days after my initial order.”
Customer service arranged a refund within 24 hours.
“customer services person was super helpful in arranging a refund for me within 24hrs.”
The extendable hedge trimmer was heavier than expected and difficult to use.
“it weights heavier than a petrol one”
Most reviewers report fast, helpful customer service that arranges refunds or replacements promptly; isolated cases describe delays or repeated collection failures.
Some customers describe reasonable prices and good value, while a small number call out fees or poor service that reduced perceived value.
Many users note easy assembly, practical design and satisfactory performance; others report items being unsuitable in size or too heavy for intended use.
Product reports vary: several items are described as well made and undamaged on arrival, but a notable share arrived faulty, incorrectly sized or unsuitable.
Delivery and collection experience is inconsistent: timely arrivals and helpful updates are reported, but there are instances of lost packages and missed collections.
Most reviewers express overall satisfaction and would recommend VonHaus, citing effective problem resolution; a minority report negative ordering or refund experiences.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (20) · Reviews (1) · Quotes shortened · As of: February 2026
They responded within hours and offered a prompt refund.
“I was offered a refund as a replacement was not available.”
Customer service processed a PayPal credit within 24 hours.
“a credit was processed and confirmed by PayPal: all within 24 hours”
Faulty hedge trimmer was replaced and the new one worked well.
“the new one works great!!”
Customer service promptly arranged a replacement or no-quibble refund on collection.
“When I requested a refund instead they arranged for this to happen without quibble”
Reviewer reported very good customer support from the company.
“Very good customer support”
VonHaus handled delivery, cancellation and refund and kept reviewer informed.
“They took care of the delivery, cancellation, refund and kept me informed on everything during the process.”
Team were customer-focused with superb communication and assistance.
“absolutely customer focused and superb communication.”
They replaced a faulty hammock within 24 hours and helped promptly.
“Less than 24hrs later & not only had I had a response to my email but a replacement was on its way to me.”
Gazebo sides ripped quickly but company arranged a prompt refund.
“So customer service excellent but the actual Gazebo ripped at the Velcro fastenings within a couple of hours”
They promptly sent a replacement gazebo and did not require return.
“I got a full gazebo! This is what you call customer service.”
Company replaced a faulty chair promptly and handled issue well.
“VonHaus offered to replace the chair at no cost”
Customer service was great and very responsive.
“Great customer service. Very responsive.”
Reviewer praises good service and helpful staff.
“5very good service ang helpfull staff”
Company helped with two BBQ issues politely and efficiently.
“Really polite, efficient and helpful.”
Company sent tracking details after an email error; product performed exceptionally.
“Product is exceptional, the best results I have had from any scurifier”
Replacement arrived promptly and product was excellently packed.
“Excellent product, packed brilliantly and arrived promptly”
Company promptly sent a replacement charger and was very helpful.
“VonHaus didn't quibble but sent out another charger straight away.”
Machine performs well and customer support dealt with a query promptly.
“Does what it says.”
Customer service was excellent and very helpful.
“Excellent customer service.”
Vacuum has strong suction and reviewer is very happy.
“Vacuum is very good, has good strong suction as well”
VonHaus is an awesome place for quality products. We bought a Jaxon Dressing Table from the seller and are very happy with it. We decided to buy it in the first place because of its design which allows us to use it as both a normal table as well as a dressing table. The finish of the furniture piece is smooth. The weight is easy to handle. We had availed the instalment scheme for buying this from VonHaus. That came quite handy in making the decision to buy faster. Would recommend this one for all households. VonHaus is a good destination for any furniture, I would say!
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
VonHaus is a UK-based retailer and brand offering household, garden and DIY products through online channels. Its range commonly includes garden machinery, tools, small appliances, furniture and accessories, supported by delivery and returns services. People searching for VonHaus reviews typically look for information on product reliability, customer service and shipping performance.