Reviews Analysed
21
We Collect & Analyse Reviews
VIVAIA
Experiences & Reviews
VIVAIA is a footwear brand that sells women’s shoes and accessories through an online store and selected physical outlets. The company is commonly presented as focusing on design-led, comfort-oriented footwear and on sustainable or plant-based material options. People searching for VIVAIA reviews typically want information on fit, comfort, sizing, returns and customer support.
Overview & Key Metrics
Positive Sentiment
95%
Latest Review
13d
Overall Rating
4.8
Our Analysis
🎯
Service quality
Shipping, returns and customer support are described as prompt and reliable; delivery and return processes are repeatedly noted as straightforward.
Share
Strong
15%
💰
Value for money
Few reviews mention price explicitly; one reviewer finds items expensive and uncomfortable, another highlights reasonable shipping/return thresholds.
Share
Mixed
3%
⚡
User experience
Website navigation, checkout and sizing information are repeatedly described as easy and convenient; store fittings and tracking updates increase shopper confidence.
Share
Strong
12%
🔧
Product quality
Most reviewers report comfort, good fit, durability and attractive design; isolated comments note breathability issues or stiffness in some styles.
Share
Strong
28%
📞
Communication
Customer service and support are characterised as prompt, personalised and easy to reach; refund and exchange information on the site is described as clear.
Share
Strong
12%
⭐
Overall experience
Many reviewers report repeat purchases and recommendations based on comfort and style; a small number report poor comfort and return-related frustration.
Share
Strong
29%
Our Independent Methodology
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Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
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Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (December 2021 – September 2025).
Excellent products and customer support…
"Excellent products and customer support services. I had bought by mistake a different model than what I wanted, and made a return and change. I receiv..."
Isabela Atanasiu
Trustpilot
Sep 30, 2025
Featured for: praises personalised support
Ease of navigating the website
"Ease of navigating the website. Clear information re..."
Lee Lowe
Trustpilot
Sep 30, 2025
Featured for: mentions site navigation and refunds
Loving the shoes and boots! .
"Their shipping is spot on, the shoes are amazingly comfortable and perfectly styled. I just purchased my 3rd pair. Wore one pair all through my trip t..."
Leslie SHURMUR
Trustpilot
Sep 30, 2025
Featured for: long‑wear comfort and repeat purchase
Not comfortable as advertised. Stiff hard material
"NOT COMFORTABLE AT ALL as advertised Contemplated a lot buying a pair of squared low heels from Vivaia as they are quite expensive, but because they a..."
Annonymus
Trustpilot
Sep 30, 2025
Featured for: explicit negative on comfort and price
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025
L
Leslie SHURMUR
trustpilot.com
Sep 30, 2025
Loving the shoes and boots! .
Their shipping is spot on, the shoes are amazingly comfortable and perfectly styled. I just purchased my 3rd pair. Wore one pair all through my trip t...
c
cristina faina
trustpilot.com
Sep 30, 2025
Shopping online with Vivaia
Ordering online with Vivaia is convenient and efficient. The pair of loafers I got are comfortable may...
D
Dani
trustpilot.com
Sep 30, 2025
The shoes are amazingly comfortable and…
The shoes are amazingly comfortable and I am excited to purchase another pair for my siste...
L
Lee Lowe
trustpilot.com
Sep 30, 2025
Ease of navigating the website
Ease of navigating the website. Clear information re...
A
A.B
trustpilot.com
Sep 30, 2025
Quality vegan shoes
I'm a vegan and it's always been a struggle to find nice, non-leather shoes. Now I almost exclusively get m...
S
Sam’s World
trustpilot.com
Sep 30, 2025
Finally- Stylish, comfortable, and a Perfect Fit
I usually struggle to find shoes that check all the boxes: good fit, nice design, and comfort. But these shoes completely delivered! They look great,...
D
Debbie
trustpilot.com
Sep 30, 2025
So very pleased with these shoes
So very pleased with these sh...
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LM
trustpilot.com
Sep 30, 2025
It was very easy to find the shoes I…
It was very easy to find the...
B
Bojana Omladič
trustpilot.com
Sep 30, 2025
very comfortable, beautiful, durable, but
I have very sensitive feet, and it is hard for me to find comfortable shoes for all day long. Especially anatomically it is very hard for me to find a...
I
I-Wen Tseng
trustpilot.com
Sep 30, 2025
Best shoes for my Morton’s neuroma…
I have Morton’s neuroma and I was searching for dress shoes that my feet could tolerate, after much searching on the internet, I decided to try out a...
M
Mel Ar
trustpilot.com
Sep 30, 2025
LOVE IT
LOVE IT! Perfect for my wide feet. It is not my first time to buy shoes with Vivaia. It is just so stylish and comfortable for me to wear even for 10...
P
Pamela Colby
trustpilot.com
Sep 30, 2025
Vivaia is my favorite shoe brand!
I have bought many Vivaia shoes. I love the range of styles and colors, from boots to sandals, kitten heels to flats, different toe shapes,...
E
Erin Glunz
trustpilot.com
Sep 30, 2025
can't say enough good things about…
can't say enough good things about Vivaia shoes! These are literally the only shoes I've ever owned that don't rub or cause any discomfort — not even...
A
Akanksha Durgvanshi
trustpilot.com
Sep 30, 2025
Super comfortable shoes and amazing…
Super comfortable shoes an...
Z
Zury Silitonga
trustpilot.com
Sep 30, 2025
To be honest
To be honest, I was not sure that my order would deliver. I just followed the steps and waited for the results as campaigned in the social media. But...
I
Isabela Atanasiu
trustpilot.com
Sep 30, 2025
Excellent products and customer support…
Excellent products and customer support services. I had bought by mistake a different model than what I wanted, and made a return and change. I receiv...
C
Candace Davies
trustpilot.com
Sep 30, 2025
Love my Mary Jane cable knit shoes
Love my Mary Jane cable knit shoes. They call the color peach blush but it’s a perfect camel color. Got...
E
Elena Venturi
trustpilot.com
Sep 30, 2025
Comfortable and durable shoes
This company is reliable and provides very high quality items. VIVAIA's shoes...
C
Courtney Reed
trustpilot.com
Sep 30, 2025
Highly recommend
I have 2 pairs of their shoes that I am really enjoying. It was easy to shop on their website, place...
A
Annonymus
trustpilot.com
Sep 30, 2025
Not comfortable as advertised. Stiff hard material
NOT COMFORTABLE AT ALL as advertised Contemplated a lot buying a pair of squared low heels from Vivaia as they are quite expensive, but because they a...
Conclusion
Reviews emphasise VIVAIA as a brand with comfortable, well‑styled footwear and generally reliable customer support and returns. Many customers report repeat purchases, praise for comfort and ease of ordering, and useful tracking or in‑store fitting when available. Common practical points in the reviews: check sizing guidance (some customers find sizing variable) and note that a few styles were reported stiff or less breathable in heat. If concerned about fit or feel, use the returns policy or try a local fitting where possible before committing to multiple pairs.