Reviews emphasise VIVAIA as a brand with comfortable, well‑styled footwear and generally reliable customer support and returns. Many customers report repeat purchases, praise for comfort and ease of ordering, and useful tracking or in‑store fitting when available. Common practical points in the reviews: check sizing guidance (some customers find sizing variable) and note that a few styles were reported stiff or less breathable in heat. If concerned about fit or feel, use the returns policy or try a local fitting where possible before committing to multiple pairs.
Examples from available reviews (Dec 2021 – Feb 2026).
Customer support was prompt, personalised, and helped with returns.
“customer service is personalised and human, easy to reach, kind and polite.”
Website navigation and refund information were clear and order correct.
“Ease of navigating the website.”
Shoes were comfortable, stylish, and shipping was reliable.
“the shoes are amazingly comfortable and perfectly styled.”
Heels were painfully uncomfortable, causing blisters and wounds.
“NOT COMFORTABLE AT ALL as advertised”
Shipping, returns and customer support are described as prompt and reliable; delivery and return processes are repeatedly noted as straightforward.
Few reviews mention price explicitly; one reviewer finds items expensive and uncomfortable, another highlights reasonable shipping/return thresholds.
Website navigation, checkout and sizing information are repeatedly described as easy and convenient; store fittings and tracking updates increase shopper confidence.
Most reviewers report comfort, good fit, durability and attractive design; isolated comments note breathability issues or stiffness in some styles.
Customer service and support are characterised as prompt, personalised and easy to reach; refund and exchange information on the site is described as clear.
Many reviewers report repeat purchases and recommendations based on comfort and style; a small number report poor comfort and return-related frustration.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (60) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Long-term customer finds the shoes consistently exceptionally comfortable.
“truly love how comfortable their shoes are”
Scarlett kitten heels are comfortable, light, and confidence-boosting.
“The Scarlett kitten heels are very comfortable and light”
Boots advertised as water-resistant failed in light rain, feet got wet.
“Even in very light rain, my feet got completely wet.”
Shoes matched photos, were comfortable, and represented good value.
“Honestly, its worth your buck.”
Filipa knee-high boots are exceptionally comfortable for daily wear.
“Most comfortable boots I have ever worn”
Shoes provide long-lasting comfort and style across purchases.
“Vivaia shoes are thr kind of shoes you would wear for a long period of time with comfort and style”
Shoes are true to size and relieve plantar fasciitis discomfort.
“No pain, just great shoes”
Melissa boots are gorgeous, comfortable, true to size, and delivered quickly.
“So comfortable and stylish.”
Boots and Mary Jane were comfortable and beautiful, prompting more orders.
“Comfy and beautiful.”
Vivaia is trusted; sizing varies between styles but delivery was quick.
“Vivaia has been a trusted supplier.”
Shoes fit well when correctly sized and are machine washable.
“you can machine wash them in their shoe bag for laundering them .”
Long-term shopper is consistently satisfied and owns many pairs.
“I am always satisfied.”
Shoes are very comfortable, attractive, and customisable.
“Most comfortable shoes ever!”
Owns multiple pairs; shoes are stylish and very comfortable.
“VIVAIA shoes are so comfortable!”
Shoes are comfortable and stylish for all-day wear.
“Vivaia shoes are so comfortable and stylish”
Sasha shoes were elegant, stylish, and met expectations.
“Everything about them is excellent.”
Shoes are comfortable, true to size, and fashionable.
“They are comfortable, always true to size and very fashionable.”
Shoes look good but fit is a bit too narrow.
“I love the look of the shoe but find them a bit narrow.”
Shoes are stylish, comfortable, washable, with helpful customer service.
“their shoes are stylish, comfortable and washable.”
Shoes' colours and comfort matched the description.
“Great shoes colours comfort as discibed”
First purchase exceeded expectations with great quality and customer service.
“This is my first time buying VIVAIA shoes and I am HOOKED.”
Filipa boots are comfortable and customer support quickly fixed sizing.
“Ivy was quick to respond and confirm that the order had been updated.”
Multiple pairs are comfortable, chic, and delivery and service are prompt.
“The loafers are like walking on air!”
Customer support representative aided patiently to select correct size.
“Candy (a member of the Customer Support Team) worked patiently”
Boots are extremely comfortable and highly recommended.
“These boots are sooo comfortable”
Checkout page design was confusing and pushed a VIP subscription.
“Too push on VIP subscribe program.”
Great shopping experience with quick support and high-quality shoes.
“The shopping experience was great.”
Vivaia communicated well; shoes comfortable but soles less flexible.
“The shoes are comfortable, but the soles are not as flexible as I expected.”
Buyer purchased many pairs and praises shoe quality and after-sales service.
“Bought at least 10 pairs.”
Shoes are comfortable, supportive once sized correctly; returns are easy.
“Once I get the right size, they are very comfortable”
Appreciated discounts and found the boots chic and comfortable.
“they are really chic and very comfortable 💕”
Shoes fit well, looked good and were very comfortable.
“They fit so well, looked so good and were so comfortable”
Reviewer says they love the shoes and considers them the best.
“Love their shoes...they are the best 😻❤️”
Shoes are stylish, comfortable and shipping and exchanges were prompt.
“It was a completely hassle free and speedy process.”
Good experience; chosen shoes were comfortable and delivered correctly.
“The experience was good”
Reviewer praises the shoes' quality, comfort and attractive appearance.
“I really like the quality and comfort of the Vivaia shoes.”
Reviewer loved the shoes' comfort and style.
“Loved the comfort and style”
Shoes are super comfortable and true to size.
“Super comfy True to size Love it!”
Shoes fit perfectly, felt very comfortable and exceeded expectations.
“They are very comfortable—far exceeding my expectations for heels.”
Fast shipping, well-made shoes though toe box could be wider.
“I would order from them again.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
VIVAIA is a footwear brand that sells women’s shoes and accessories through an online store and selected physical outlets. The company is commonly presented as focusing on design-led, comfort-oriented footwear and on sustainable or plant-based material options. People searching for VIVAIA reviews typically want information on fit, comfort, sizing, returns and customer support.