Reviews often describe VIVAIA shoes as comfortable and stylish, with many customers wearing them right away and for long stretches. Buyers frequently say sizing runs true and ordering online is simple. A few reviews report serious issues, including blisters from some heels and boots that let in water during light rain. Positive stories also often mention shipping updates and fast, personal support.
Examples from available reviews (Dec 2021 – Mar 2026).
Long-term customer finds the shoes consistently exceptionally comfortable.
“truly love how comfortable their shoes are”
Boots advertised as water-resistant failed in light rain, feet got wet.
“Even in very light rain, my feet got completely wet.”
Customer support was prompt, personalised, and helped with returns.
“customer service is personalised and human, easy to reach, kind and polite.”
Heels were painfully uncomfortable, causing blisters and wounds.
“NOT COMFORTABLE AT ALL as advertised”
Many reviews point to quick, personal help, including guidance on sizing and returns. Several customers mention staff by name and say they got fast order updates. No repeated complaints appear about slow or unhelpful service.
Multiple reviewers say the shoes feel like good value and mention discounts or repeat purchases as reasons they came back. Some explicitly say the items are worth the price. There are no recurring claims that the products cost too much.
Customers often describe the site as easy to use, with smooth checkout and helpful tracking alerts. One review noted a checkout issue that pushed a VIP subscription too aggressively. Overall, shoppers describe the buying process as convenient and efficient.
Most reviews focus on reliable comfort, stylish looks, and true-to-size fit across many styles. A small number describe serious problems: heels that caused blisters, boots that leaked in light rain, and occasional issues such as narrow toe boxes, stiffer soles, and heat-related sweating. These negatives show up rarely but describe clear failures.
Buyers often mention proactive shipping updates, trackable deliveries, and quick replies from support. Several reviews highlight personal, human responses from staff. Breakdowns in communication come up only rarely.
The overall picture is strongly positive, with many shoppers recommending the brand and buying again. Many five-star reviews praise comfort and style, while a few one-star reviews report painful fit or water getting in. Repeat customers and multi-pair purchases show up often in the positive feedback.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (60) · Collected.reviews (1) · Quotes shortened · As of: March 2026
Long-term customer finds the shoes consistently exceptionally comfortable.
“truly love how comfortable their shoes are”
Scarlett kitten heels are comfortable, light, and confidence-boosting.
“The Scarlett kitten heels are very comfortable and light”
Boots advertised as water-resistant failed in light rain, feet got wet.
“Even in very light rain, my feet got completely wet.”
Shoes matched photos, were comfortable, and represented good value.
“Honestly, its worth your buck.”
Filipa knee-high boots are exceptionally comfortable for daily wear.
“Most comfortable boots I have ever worn”
Shoes provide long-lasting comfort and style across purchases.
“Vivaia shoes are thr kind of shoes you would wear for a long period of time with comfort and style”
Shoes are true to size and relieve plantar fasciitis discomfort.
“No pain, just great shoes”
Melissa boots are gorgeous, comfortable, true to size, and delivered quickly.
“So comfortable and stylish.”
Boots and Mary Jane were comfortable and beautiful, prompting more orders.
“Comfy and beautiful.”
Vivaia is trusted; sizing varies between styles but delivery was quick.
“Vivaia has been a trusted supplier.”
Shoes fit well when correctly sized and are machine washable.
“you can machine wash them in their shoe bag for laundering them .”
Long-term shopper is consistently satisfied and owns many pairs.
“I am always satisfied.”
Shoes are very comfortable, attractive, and customisable.
“Most comfortable shoes ever!”
Owns multiple pairs; shoes are stylish and very comfortable.
“VIVAIA shoes are so comfortable!”
Shoes are comfortable and stylish for all-day wear.
“Vivaia shoes are so comfortable and stylish”
Sasha shoes were elegant, stylish, and met expectations.
“Everything about them is excellent.”
Shoes are comfortable, true to size, and fashionable.
“They are comfortable, always true to size and very fashionable.”
Shoes look good but fit is a bit too narrow.
“I love the look of the shoe but find them a bit narrow.”
Shoes are stylish, comfortable, washable, with helpful customer service.
“their shoes are stylish, comfortable and washable.”
Shoes' colours and comfort matched the description.
“Great shoes colours comfort as discibed”
First purchase exceeded expectations with great quality and customer service.
“This is my first time buying VIVAIA shoes and I am HOOKED.”
Filipa boots are comfortable and customer support quickly fixed sizing.
“Ivy was quick to respond and confirm that the order had been updated.”
Multiple pairs are comfortable, chic, and delivery and service are prompt.
“The loafers are like walking on air!”
Customer support representative aided patiently to select correct size.
“Candy (a member of the Customer Support Team) worked patiently”
Boots are extremely comfortable and highly recommended.
“These boots are sooo comfortable”
Checkout page design was confusing and pushed a VIP subscription.
“Too push on VIP subscribe program.”
Great shopping experience with quick support and high-quality shoes.
“The shopping experience was great.”
Vivaia communicated well; shoes comfortable but soles less flexible.
“The shoes are comfortable, but the soles are not as flexible as I expected.”
Buyer purchased many pairs and praises shoe quality and after-sales service.
“Bought at least 10 pairs.”
Shoes are comfortable, supportive once sized correctly; returns are easy.
“Once I get the right size, they are very comfortable”
Appreciated discounts and found the boots chic and comfortable.
“they are really chic and very comfortable 💕”
Shoes fit well, looked good and were very comfortable.
“They fit so well, looked so good and were so comfortable”
Reviewer says they love the shoes and considers them the best.
“Love their shoes...they are the best 😻❤️”
Shoes are stylish, comfortable and shipping and exchanges were prompt.
“It was a completely hassle free and speedy process.”
Good experience; chosen shoes were comfortable and delivered correctly.
“The experience was good”
Reviewer praises the shoes' quality, comfort and attractive appearance.
“I really like the quality and comfort of the Vivaia shoes.”
Reviewer loved the shoes' comfort and style.
“Loved the comfort and style”
Shoes are super comfortable and true to size.
“Super comfy True to size Love it!”
Shoes fit perfectly, felt very comfortable and exceeded expectations.
“They are very comfortable—far exceeding my expectations for heels.”
Fast shipping, well-made shoes though toe box could be wider.
“I would order from them again.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
VIVAIA is a direct-to-consumer footwear brand selling women’s shoes through its online store. The site shows product pages with photos, size guidance, and checkout for online purchases. VIVAIA manages fulfilment, shipping, and a web-based returns process for customers. Its customer service channels handle order updates, exchanges, and questions. The site also lists product details and care instructions to support buying decisions.