Reviews emphasise VIVAIA as a brand with comfortable, well‑styled footwear and generally reliable customer support and returns. Many customers report repeat purchases, praise for comfort and ease of ordering, and useful tracking or in‑store fitting when available. Common practical points in the reviews: check sizing guidance (some customers find sizing variable) and note that a few styles were reported stiff or less breathable in heat. If concerned about fit or feel, use the returns policy or try a local fitting where possible before committing to multiple pairs.
Examples from available reviews (Dec 2021 – Feb 2026).
Customer support was prompt, personalised, and helped with returns.
“customer service is personalised and human, easy to reach, kind and polite.”
Website navigation and refund information were clear and order correct.
“Ease of navigating the website.”
Shoes were comfortable, stylish, and shipping was reliable.
“the shoes are amazingly comfortable and perfectly styled.”
Heels were painfully uncomfortable, causing blisters and wounds.
“NOT COMFORTABLE AT ALL as advertised”
Shipping, returns and customer support are described as prompt and reliable; delivery and return processes are repeatedly noted as straightforward.
Few reviews mention price explicitly; one reviewer finds items expensive and uncomfortable, another highlights reasonable shipping/return thresholds.
Website navigation, checkout and sizing information are repeatedly described as easy and convenient; store fittings and tracking updates increase shopper confidence.
Most reviewers report comfort, good fit, durability and attractive design; isolated comments note breathability issues or stiffness in some styles.
Customer service and support are characterised as prompt, personalised and easy to reach; refund and exchange information on the site is described as clear.
Many reviewers report repeat purchases and recommendations based on comfort and style; a small number report poor comfort and return-related frustration.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (60) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Shoes were comfortable, stylish, and shipping was reliable.
“the shoes are amazingly comfortable and perfectly styled.”
Ordering online was convenient and the loafers fit comfortably.
“Ordering online with Vivaia is convenient and efficient.”
Shoes are very comfortable and heels are easy to balance.
“The shoes are amazingly comfortable”
Website navigation and refund information were clear and order correct.
“Ease of navigating the website.”
Vivaia offers nice vegan shoes and easy return exchanges.
“Quality vegan shoes”
Shoes delivered on fit, design, and comfort perfectly.
“They look great, feel even better, and fit like a dream.”
Reviewer is very pleased; shoes are stylish and comfortable.
“So stylish and comfortable”
Finding shoes and checking out on the website was very easy.
“It was very easy to find the shoes I want and to check out.”
Comfortable and durable but becomes sweaty and uncomfortable in hot afternoons.
“they became wet inside and sweaty and not comfortable any more.”
Shoes were comfortable but sizing ran large; returns were easy.
“Although the shoes were very comfortable and didn’t hurt my feet”
Perfect for wide feet, stylish and comfortable for long wear.
“Perfect for my wide feet.”
Buyer loves the brand's wide style range and recommends it.
“Vivaia is my favorite shoe brand!”
Shoes are comfortable immediately and stylish without sacrificing comfort.
“Just pure comfort from the moment I put them on.”
Shoes are super comfortable and customer service was amazing.
“Super comfortable shoes and amazing customer service”
Shipping notifications and tracking reassured the reviewer about delivery.
“I could track the shipping process”
Customer support was prompt, personalised, and helped with returns.
“customer service is personalised and human, easy to reach, kind and polite.”
Mary Jane shoes are comfortable, unique, and received compliments.
“Love my Mary Jane cable knit shoes”
Shoes are comfortable, durable, fashionable, and recommended.
“comfortable, durable and fashionable.”
Easy website shopping, hassle-free returns, and well-made comfortable shoes.
“returns were no hassle.”
Heels were painfully uncomfortable, causing blisters and wounds.
“NOT COMFORTABLE AT ALL as advertised”
Vivaia's web store was recommended to me by a mutual friend.
and I'm relieved since I was able to find my shoe size, which has always been a source of consternation for me.
I discovered that Vivaia's website had a fantastic selection of pointed toe ballerina flats, which I always covet, and I got two pairs from there.
I was really pleased and delighted with the services provided from the time I placed my order until I received my products, and I am absolutely in love with both pairs of shoes that I received from the firm.
I would strongly recommend that anyone use this company.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
VIVAIA is a footwear brand that sells women’s shoes and accessories through an online store and selected physical outlets. The company is commonly presented as focusing on design-led, comfort-oriented footwear and on sustainable or plant-based material options. People searching for VIVAIA reviews typically want information on fit, comfort, sizing, returns and customer support.