Reviews Analysed
21
We Collect & Analyse Reviews
Visual-Click
Experiences & Reviews
Visual-Click is an online eyewear retailer specialising in sunglasses and prescription glasses. The website presents product models, lens options and ordering tools so consumers can buy frames and lenses online. Shoppers researching Visual-Click should verify seller contact details, return policies and shipping origin before purchasing to understand any potential import, customs or warranty implications.
Overview & Key Metrics
Positive Sentiment
71%
Latest Review
18d
Overall Rating
3.8
Our Analysis
🎯
Service quality
Many reviewers report fast, on-time delivery and reliable fulfilment, though some experienced stock problems, incorrect prescriptions and difficult returns.
Share
Strong
20%
💰
Value for money
Numerous shoppers report clear savings and lower retail prices; other buyers encountered unexpected tariffs or undisclosed courier fees that raised the final cost.
Share
Mixed
15%
⚡
User experience
Several customers describe an easy website and smooth ordering with early delivery; others faced long chasing processes, billing or fulfilment issues.
Share
Mixed
16%
🔧
Product quality
Most buyers received genuine, well-packed products matching expectations; a minority received wrong prescriptions or incorrect lens powers, making items unusable.
Share
Mixed
12%
📞
Communication
Some reviewers praise responsive, friendly support, but numerous reports point to poor transparency, invalid contact details and unhelpful responses.
Share
Weak
11%
⭐
Overall experience
Overall impressions are mixed: many customers praise price and delivery speed, while others report customs fees, stock errors or prescription mistakes.
Share
Mixed
26%
Our Independent Methodology
How we analyse customer reviews without bias
Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
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Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (December 2021 – September 2025).
MARC JACOBS MARC 243/S 2M2 (FQ) BLK GOLD
"I was hesitant to order glasses online because I didn't want to spend a lot of money and end up with a pair that I wouldn't like until I found Visual Click. They had great offers and a wide selection that I couldn't resist placing my first order. In less than a week after ordering the glasses were delivered and were exactly what I wanted. Since then, I have been ordering my glasses online for years and I have to say that Visual Click is the best place to order your glasses. They have great service, fast shipping, high quality products and reasonable prices. I will never purchase my glasses from any other place. My recent purchase of MARC JACOBS MARC 243/S 2M2 (FQ) BLK GOLD is amazing. I got so many compliments on them!
"
Bobby Stanley
Collected.reviews
Dec 02, 2021
Featured for: Long-term positive purchase experience
I am extremely disappointed with my…
"I am extremely disappointed with my recent order placed through your U.S. website. At no point was it disclosed that products would be shipped from Sp..."
Julia Fedora
Trustpilot
Sep 30, 2025
Featured for: Complaint about undisclosed shipping origin
Visual Click was awesome in completing…
"Visual Click was awesome in completing my order! The customer service representative responded to my questions in a timely manner and promptly mailed..."
Kirk Martindale
Trustpilot
Sep 30, 2025
Featured for: Praise for responsive customer service
DO NOT BUY
"Avoid buying through this company!!! I placed an order with Visual Click nearly a month ago and I am still yet to receive the right prescription. They..."
Milly Betts-Donaldson
Trustpilot
Sep 30, 2025
Featured for: Prescription errors and poor support
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025
J
Julia Fedora
trustpilot.com
Sep 30, 2025
I am extremely disappointed with my…
I am extremely disappointed with my recent order placed through your U.S. website. At no point was it disclosed that products would be shipped from Sp...
N
Nina Campbell
trustpilot.com
Sep 30, 2025
Very communicative and friendly!
Very communicative and friendly support service with concerns, re...
M
MH
trustpilot.com
Sep 30, 2025
Disappointing experience!!
Firstly, I ordered from their Uk website which had nothing mentioned that this will be delivered from Spain and hence I ended up paying 42 GBP for cus...
C
Carmen Guerreiro
trustpilot.com
Sep 30, 2025
Variety of lens
Everything went well!! My packa...
K
Karen Osborne
trustpilot.com
Sep 30, 2025
Perfect
Great price for the sunglasses I...
P
Philip
trustpilot.com
Sep 30, 2025
Took my money and didn't have stock
took my order showing it was in stock and now saying there is no stock with no timef...
P
P PB
trustpilot.com
Sep 30, 2025
Warning to buyers from the United States
I am writing to warn potential buyers from the United States of the exorbitant tariffs you will pay upon delivery from UPS. I ordered a pair of Ray Ba...
t
tny
trustpilot.com
Sep 30, 2025
great !
I've got my sun glasses in 2 we...
D
David Davis
trustpilot.com
Sep 30, 2025
Great product reasonably priced.
Great product reasonably p...
T
TT
trustpilot.com
Sep 30, 2025
Fast shipping and product is brand new
Fast shipping and product is br...
B
Barbara
trustpilot.com
Sep 30, 2025
Great Service and great value.
I priced up my new Ray Ban P cromance sunglasses at Sunglasshut in Milton Keynes, £210.00. Then when home I went online. Visal-Click were £70.00 cheaa...
D
Dean
trustpilot.com
Sep 30, 2025
Excellent price and fast delivery
Excellent price and fast de...
J
Janice James
trustpilot.com
Sep 30, 2025
The glasses are just what I wanted
The glasses are just what I wanted, and the delivery was spe...
C
CARYN
trustpilot.com
Sep 30, 2025
Easy to order and always delivered…
Easy to order and al...
A
Abdelfattah
trustpilot.com
Sep 30, 2025
Excellent prices
...
E
EB
trustpilot.com
Sep 30, 2025
Hidden shipping fee/no contact point
I purchased the product because it was a great price. Then I was surprised when the UPS delivery service requested a 76 dollar delivery fee before the...
B
Bob in Germaqny
trustpilot.com
Sep 30, 2025
Great Service
Great prices and fast service - not m...
K
Kirk Martindale
trustpilot.com
Sep 30, 2025
Visual Click was awesome in completing…
Visual Click was awesome in completing my order! The customer service representative responded to my questions in a timely manner and promptly mailed...
M
Milly Betts-Donaldson
trustpilot.com
Sep 30, 2025
DO NOT BUY
Avoid buying through this company!!! I placed an order with Visual Click nearly a month ago and I am still yet to receive the right prescription. They...
C
Christopher Offer
trustpilot.com
Sep 30, 2025
Great price
Great price Saved £1...
Conclusion
Reviews show a split pattern: many customers report strong savings, genuine products and prompt delivery, while a significant minority report problems. Several reviewers mention unexpected customs or courier fees and disputes over shipping origin. There are also isolated but serious reports of wrong prescriptions, stock fulfilment failures and unreachable contact points. Prospective buyers should confirm shipping origin, read return and customs policies carefully, and double-check prescription inputs and contact options before ordering.