Many customers mention quick delivery, accurate descriptions, and big savings. A recurring issue is surprise import or customs fees collected by couriers on delivery. A smaller group reports wrong prescriptions, bent frames, or other quality defects. Reviews also split on support, described as helpful by some and missing by others.
Examples from available reviews (Dec 2021 – Mar 2026).
Unexpected import fees significantly increased total cost.
“charged £56 for import fees .total scam !!.”
Support was communicative and friendly with helpful replacements and responses.
“Very communicative and friendly support service”
Products were original and offered at excellent prices.
“Original product”
Received wrong prescriptions and poor customer service despite urgent need.
“I had received someone else's glasses and prescription.”
Many reviews applaud fast dispatch and deliveries that arrive early. Others describe parcels delayed, held up in transit, or charged despite items being out of stock. These fulfilment problems show up repeatedly alongside the positive delivery stories.
Many reviewers point to low prices and savings compared with retail when no extra fees are added. Several customers say import duties and courier charges pushed the final cost up at delivery. Those added tariffs often change how good the deal feels on otherwise low-priced orders.
Customers often describe ordering as straightforward, the website easy to use, and parcels arriving as shown and well packed. Several say they would buy again or felt satisfied when the order arrived. Reports of wrong prescriptions or product defects appear less often, but they shape the experience for those affected.
Many buyers say their items arrive original, well made, and as described. Some report the wrong lens power, poorly fitted lenses, or frames that arrive slightly bent. These problems come up less than the positive comments, but they appear in multiple reviews.
Some customers describe support as professional, friendly, and quick to respond. Others report unanswered emails, invalid contact details, or no warning about customs fees. Feedback repeatedly contrasts reachable staff with contact points that customers say go nowhere.
Reviews split into two clear outcomes: many buyers get the right order quickly at competitive prices, while a significant group runs into surprise customs fees or incorrect items. That divide leads to both strong praise and very negative reviews for the same retailer.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Collected.reviews (1) · Quotes shortened · As of: March 2026
Unexpected import fees significantly increased total cost.
“charged £56 for import fees .total scam !!.”
Sunglasses arrived quickly and matched description; reviewer satisfied.
“Sunglasses arrived quickly and as described.”
Good price and service, but high import duty reduced value.
“Import duty not so great.”
Unclear customs charges led to paying an extra £60 upon delivery.
“I HAD TO PAY AN EXTRA £60 FOR CUSTOMS.”
Package delayed and blocked, with no email response.
“It’s been a week it’s blocked somewhere”
Required to pay £68 in taxes at delivery and refund has not been received.
“UPS WOULD NOT HAND IT OVER UNTIL I PAID ANOTHER £68 pounds for taxes!”
Everything was perfect and reviewer intends to reorder.
“Everything was perfect!”
Offered great prices and fast delivery.
“Great prices, fast delivery”
Staff were professional, honest, and responsive during detailed lens discussions.
“The Visual-Click team were exceptional professionals.”
Sunglasses delivered quickly in original packaging at a great price.
“I received the sunglasses I ordered fast, in the original package- case”
Unexpected £83 import fee and a lens was incorrectly fitted in the frame.
“I received a shocking text from the courier demanding an extra £83 to release my parcel”
Product arrived as advertised and on time with good quality.
“Product was as advertised and it came in good time.”
Order arrived on time and matched what was ordered.
“Order came on time, exactly what I ordered”
No prior notice of import taxes led to unexpected £60 courier charge.
“I received a shocking text from the courier demanding an extra £60 to release my parcel due to "UK import taxes.”
Service and support were professional and satisfactory.
“Super professional”
Order hasn't arrived and tracking has been 'in-transit' without updates.
“they still haven’t arrived”
Glasses fit well but are slightly bent.
“Glasses fit nicely but just slightly bent.”
Fast delivery and a smooth process.
“Fast delivery and all went smooth.”
Reviewer reports no service and bad product quality.
“No Service. Bad Quality.”
Satisfied with glasses despite inconvenient time difference due to Spain location.
“I hate the time difference cause they are located in Spain”
Order shipped from Spain without disclosure, causing unexpected customs fees.
“I was forced to pay $133 in unexpected customs fees upon delivery.”
Support was communicative and friendly with helpful replacements and responses.
“Very communicative and friendly support service”
Order shipped from Spain undisclosed; paid £42 customs and received incorrect lens power.
“hence the glasses are useless to me.”
Package arrived on time and the overall experience was positive.
“My package came on time!!”
Good price for sunglasses with fast, secure delivery.
“Great price for the sunglasses I wanted.”
Company billed card but now says item out of stock with no timeframe.
“took my order showing it was in stock and now saying there is no stock with no timeframe for delivery”
Unexpected high tariffs on delivery added about 30% to total cost.
“I was charged an additional $72.95 in tariffs.”
Sunglasses arrived in two weeks, well packed and perfect.
“well packed, just perfect !”
Product was good value and the website was easy to use.
“Great product reasonably priced. Easy to use website.”
Fast shipping and brand-new product led to very happy experience.
“Fast shipping and product is brand new.”
Bought Ray-Ban cheaper than retail and received prompt delivery.
“Great service, great value!”
Offered excellent price and quick delivery.
“Excellent price and fast delivery - what’s not to like”
Glasses matched expectation and delivery was speedy.
“The glasses are just what I wanted”
Ordering was easy and deliveries consistently arrived early.
“Easy to order and always delivered early.”
Products were original and offered at excellent prices.
“Original product”
Undisclosed UPS fee on delivery and invalid contact details prevented support.
“UPS delivery service requested a 76 dollar delivery fee before they would release the peoduct”
Competitive prices and fast service from the online shop.
“Great prices and fast service”
Customer service responded promptly and dispatched order quickly.
“responded to my questions in a timely manner”
Received wrong prescriptions and poor customer service despite urgent need.
“I had received someone else's glasses and prescription.”
Saved about £100 compared to retail price.
“Great price Saved £100 on retail price‼️”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Visual-Click sells sunglasses and prescription eyewear online. The site offers branded frames, its own styles, and replacement lenses. Product pages list model information, frame measurements, and lens choices for prescription orders. Customers pay by card online, and the company handles shipping and returns. Customer service is available for order questions and lens details.