Reviews show a split pattern: many customers report strong savings, genuine products and prompt delivery, while a significant minority report problems. Several reviewers mention unexpected customs or courier fees and disputes over shipping origin. There are also isolated but serious reports of wrong prescriptions, stock fulfilment failures and unreachable contact points. Prospective buyers should confirm shipping origin, read return and customs policies carefully, and double-check prescription inputs and contact options before ordering.
Examples from available reviews (Dec 2021 – Feb 2026).
The ordered sunglasses arrived quickly and met my expectations.
“They have great service, fast shipping, high quality products and reasonable prices.”
Order shipped from Spain without disclosure, causing unexpected customs fees.
“I was forced to pay $133 in unexpected customs fees upon delivery.”
Customer service responded promptly and dispatched order quickly.
“responded to my questions in a timely manner”
Received wrong prescriptions and poor customer service despite urgent need.
“I had received someone else's glasses and prescription.”
Many reviewers report fast, on-time delivery and reliable fulfilment, though some experienced stock problems, incorrect prescriptions and difficult returns.
Numerous shoppers report clear savings and lower retail prices; other buyers encountered unexpected tariffs or undisclosed courier fees that raised the final cost.
Several customers describe an easy website and smooth ordering with early delivery; others faced long chasing processes, billing or fulfilment issues.
Most buyers received genuine, well-packed products matching expectations; a minority received wrong prescriptions or incorrect lens powers, making items unusable.
Some reviewers praise responsive, friendly support, but numerous reports point to poor transparency, invalid contact details and unhelpful responses.
Overall impressions are mixed: many customers praise price and delivery speed, while others report customs fees, stock errors or prescription mistakes.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Unexpected import fees significantly increased total cost.
“charged £56 for import fees .total scam !!.”
Sunglasses arrived quickly and matched description; reviewer satisfied.
“Sunglasses arrived quickly and as described.”
Good price and service, but high import duty reduced value.
“Import duty not so great.”
Unclear customs charges led to paying an extra £60 upon delivery.
“I HAD TO PAY AN EXTRA £60 FOR CUSTOMS.”
Package delayed and blocked, with no email response.
“It’s been a week it’s blocked somewhere”
Required to pay £68 in taxes at delivery and refund has not been received.
“UPS WOULD NOT HAND IT OVER UNTIL I PAID ANOTHER £68 pounds for taxes!”
Everything was perfect and reviewer intends to reorder.
“Everything was perfect!”
Offered great prices and fast delivery.
“Great prices, fast delivery”
Staff were professional, honest, and responsive during detailed lens discussions.
“The Visual-Click team were exceptional professionals.”
Sunglasses delivered quickly in original packaging at a great price.
“I received the sunglasses I ordered fast, in the original package- case”
Unexpected £83 import fee and a lens was incorrectly fitted in the frame.
“I received a shocking text from the courier demanding an extra £83 to release my parcel”
Product arrived as advertised and on time with good quality.
“Product was as advertised and it came in good time.”
Order arrived on time and matched what was ordered.
“Order came on time, exactly what I ordered”
No prior notice of import taxes led to unexpected £60 courier charge.
“I received a shocking text from the courier demanding an extra £60 to release my parcel due to "UK import taxes.”
Service and support were professional and satisfactory.
“Super professional”
Order hasn't arrived and tracking has been 'in-transit' without updates.
“they still haven’t arrived”
Glasses fit well but are slightly bent.
“Glasses fit nicely but just slightly bent.”
Fast delivery and a smooth process.
“Fast delivery and all went smooth.”
Reviewer reports no service and bad product quality.
“No Service. Bad Quality.”
Satisfied with glasses despite inconvenient time difference due to Spain location.
“I hate the time difference cause they are located in Spain”
Order shipped from Spain without disclosure, causing unexpected customs fees.
“I was forced to pay $133 in unexpected customs fees upon delivery.”
Support was communicative and friendly with helpful replacements and responses.
“Very communicative and friendly support service”
Order shipped from Spain undisclosed; paid £42 customs and received incorrect lens power.
“hence the glasses are useless to me.”
Package arrived on time and the overall experience was positive.
“My package came on time!!”
Good price for sunglasses with fast, secure delivery.
“Great price for the sunglasses I wanted.”
Company billed card but now says item out of stock with no timeframe.
“took my order showing it was in stock and now saying there is no stock with no timeframe for delivery”
Unexpected high tariffs on delivery added about 30% to total cost.
“I was charged an additional $72.95 in tariffs.”
Sunglasses arrived in two weeks, well packed and perfect.
“well packed, just perfect !”
Product was good value and the website was easy to use.
“Great product reasonably priced. Easy to use website.”
Fast shipping and brand-new product led to very happy experience.
“Fast shipping and product is brand new.”
Bought Ray-Ban cheaper than retail and received prompt delivery.
“Great service, great value!”
Offered excellent price and quick delivery.
“Excellent price and fast delivery - what’s not to like”
Glasses matched expectation and delivery was speedy.
“The glasses are just what I wanted”
Ordering was easy and deliveries consistently arrived early.
“Easy to order and always delivered early.”
Products were original and offered at excellent prices.
“Original product”
Undisclosed UPS fee on delivery and invalid contact details prevented support.
“UPS delivery service requested a 76 dollar delivery fee before they would release the peoduct”
Competitive prices and fast service from the online shop.
“Great prices and fast service”
Customer service responded promptly and dispatched order quickly.
“responded to my questions in a timely manner”
Received wrong prescriptions and poor customer service despite urgent need.
“I had received someone else's glasses and prescription.”
Saved about £100 compared to retail price.
“Great price Saved £100 on retail price‼️”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Visual-Click is an online eyewear retailer specialising in sunglasses and prescription glasses. The website presents product models, lens options and ordering tools so consumers can buy frames and lenses online. Shoppers researching Visual-Click should verify seller contact details, return policies and shipping origin before purchasing to understand any potential import, customs or warranty implications.