Many customers mention quick delivery, accurate descriptions, and big savings. A recurring issue is surprise import or customs fees collected by couriers on delivery. A smaller group reports wrong prescriptions, bent frames, or other quality defects. Reviews also split on support, described as helpful by some and missing by others.
Examples from available reviews (Dec 2021 – Mar 2026).
Unexpected import fees significantly increased total cost.
“charged £56 for import fees .total scam !!.”
Support was communicative and friendly with helpful replacements and responses.
“Very communicative and friendly support service”
Products were original and offered at excellent prices.
“Original product”
Received wrong prescriptions and poor customer service despite urgent need.
“I had received someone else's glasses and prescription.”
Many reviews applaud fast dispatch and deliveries that arrive early. Others describe parcels delayed, held up in transit, or charged despite items being out of stock. These fulfilment problems show up repeatedly alongside the positive delivery stories.
Many reviewers point to low prices and savings compared with retail when no extra fees are added. Several customers say import duties and courier charges pushed the final cost up at delivery. Those added tariffs often change how good the deal feels on otherwise low-priced orders.
Customers often describe ordering as straightforward, the website easy to use, and parcels arriving as shown and well packed. Several say they would buy again or felt satisfied when the order arrived. Reports of wrong prescriptions or product defects appear less often, but they shape the experience for those affected.
Many buyers say their items arrive original, well made, and as described. Some report the wrong lens power, poorly fitted lenses, or frames that arrive slightly bent. These problems come up less than the positive comments, but they appear in multiple reviews.
Some customers describe support as professional, friendly, and quick to respond. Others report unanswered emails, invalid contact details, or no warning about customs fees. Feedback repeatedly contrasts reachable staff with contact points that customers say go nowhere.
Reviews split into two clear outcomes: many buyers get the right order quickly at competitive prices, while a significant group runs into surprise customs fees or incorrect items. That divide leads to both strong praise and very negative reviews for the same retailer.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Collected.reviews (1) · Quotes shortened · As of: March 2026
I was hesitant to order glasses online because I didn't want to spend a lot of money and end up with a pair that I wouldn't like until I found Visual Click. They had great offers and a wide selection that I couldn't resist placing my first order. In less than a week after ordering the glasses were delivered and were exactly what I wanted. Since then, I have been ordering my glasses online for years and I have to say that Visual Click is the best place to order your glasses. They have great service, fast shipping, high quality products and reasonable prices. I will never purchase my glasses from any other place. My recent purchase of MARC JACOBS MARC 243/S 2M2 (FQ) BLK GOLD is amazing. I got so many compliments on them!
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Visual-Click sells sunglasses and prescription eyewear online. The site offers branded frames, its own styles, and replacement lenses. Product pages list model information, frame measurements, and lens choices for prescription orders. Customers pay by card online, and the company handles shipping and returns. Customer service is available for order questions and lens details.