Reviews show a split pattern: many customers report strong savings, genuine products and prompt delivery, while a significant minority report problems. Several reviewers mention unexpected customs or courier fees and disputes over shipping origin. There are also isolated but serious reports of wrong prescriptions, stock fulfilment failures and unreachable contact points. Prospective buyers should confirm shipping origin, read return and customs policies carefully, and double-check prescription inputs and contact options before ordering.
Examples from available reviews (Dec 2021 – Feb 2026).
The ordered sunglasses arrived quickly and met my expectations.
“They have great service, fast shipping, high quality products and reasonable prices.”
Order shipped from Spain without disclosure, causing unexpected customs fees.
“I was forced to pay $133 in unexpected customs fees upon delivery.”
Customer service responded promptly and dispatched order quickly.
“responded to my questions in a timely manner”
Received wrong prescriptions and poor customer service despite urgent need.
“I had received someone else's glasses and prescription.”
Many reviewers report fast, on-time delivery and reliable fulfilment, though some experienced stock problems, incorrect prescriptions and difficult returns.
Numerous shoppers report clear savings and lower retail prices; other buyers encountered unexpected tariffs or undisclosed courier fees that raised the final cost.
Several customers describe an easy website and smooth ordering with early delivery; others faced long chasing processes, billing or fulfilment issues.
Most buyers received genuine, well-packed products matching expectations; a minority received wrong prescriptions or incorrect lens powers, making items unusable.
Some reviewers praise responsive, friendly support, but numerous reports point to poor transparency, invalid contact details and unhelpful responses.
Overall impressions are mixed: many customers praise price and delivery speed, while others report customs fees, stock errors or prescription mistakes.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Collected.reviews (1) · Quotes shortened · As of: February 2026
I was hesitant to order glasses online because I didn't want to spend a lot of money and end up with a pair that I wouldn't like until I found Visual Click. They had great offers and a wide selection that I couldn't resist placing my first order. In less than a week after ordering the glasses were delivered and were exactly what I wanted. Since then, I have been ordering my glasses online for years and I have to say that Visual Click is the best place to order your glasses. They have great service, fast shipping, high quality products and reasonable prices. I will never purchase my glasses from any other place. My recent purchase of MARC JACOBS MARC 243/S 2M2 (FQ) BLK GOLD is amazing. I got so many compliments on them!
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Visual-Click is an online eyewear retailer specialising in sunglasses and prescription glasses. The website presents product models, lens options and ordering tools so consumers can buy frames and lenses online. Shoppers researching Visual-Click should verify seller contact details, return policies and shipping origin before purchasing to understand any potential import, customs or warranty implications.