Reviewers often mention fast delivery, easy online ordering, and competitive prices. Many describe next-day arrival, with items well packed and arriving intact. A smaller set of low-star reviews reports orders not turning up, wrong items, delayed prescriptions, and refunds that never arrived. Communication comes across as helpful for straightforward orders but difficult when problems need follow-up.
Examples from available reviews (Jan 2023 – Mar 2026).
Dog food order delivered quickly next day without delivery issues.
“The delivery was fast, next day and delivery company delivered with no issues.”
They reminded reviewer about expiring prescription; medicine arrived promptly.
“Really helpful to be reminded that the Prescription was due to expire.”
Order not fulfilled and promised refund was not received.
“I was told 3 times I’ll get a refund and haven’t.”
Delays and poor communication with serious medication risked pet's health.
“if your pet is on serious medication do not rely on this company”
Most positive reviews focus on speedy fulfilment. Several mention next-day delivery, careful packing, and a smooth process. A separate group of low ratings describes orders not being sent, wrong items arriving, and refunds not being processed.
Many comments highlight competitive pricing and good online deals. A few reviews raise price concerns for certain medicines and mention trouble using discount codes. Compared with the volume of positive price feedback, these complaints are uncommon.
Customers often describe the website as easy to use with a quick checkout. Some reviews mention too few product images, which led to buying the wrong item. Simple ordering and payment comes up repeatedly as a plus.
Many reviews say items arrived in perfect condition and matched the description. A small number report receiving the wrong product or finding listings misleading. These issues more often relate to returns or unclear photos than to damage on arrival.
Several reviewers praise reminder messages and informed phone support that solved their questions. Multiple low ratings mention emails not answered, prescription messages going missing, and long waits on the phone. Experiences split clearly between these two outcomes.
Overall feedback leans positive, with frequent mentions of speed, packaging, and an easy-to-use site. A smaller but concentrated set of serious complaints focuses on medication arriving late or not at all, non-delivery, and refunds that were never resolved. These cases drive much of the lowest scoring feedback.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (19) · Reviews (1) · Quotes shortened · As of: March 2026
Delivery was very quick and goods arrived in perfect condition.
“very quick delivery goods in perfect condition”
All good, with very fast delivery.
“All good,very fast delivery”
Quick delivery but item was incorrect due to insufficient product photos.
“battery I ordered was the incorrect one for me, as there weren’t enough pictures to show the connections etc.”
Prescription was lost and communication failures delayed urgent medication.
“Viovet had emailed my vets twice for prescription verification, but they had copied the email address incorrectly.”
No order delivered and no tracking number; had to buy urgently elsewhere.
“NO ORDER DELIVERED AND NO TRACKING NUMBER !!!!!! HAD TO GO TO PET SHOP AS A MATTER OF URGENCY. BAD COMPANY”
Wrong item sent; returned it but refund was not issued.
“They sent the wrong item.”
Prescription issue not resolved and customer service refused to help.
“Customer service awful”
Advertised photo showed a four-ball cage but individual single cages delivered.
“Unfortunately it’s not clearly stated that the sale is for 1 individual cage.”
Delays and poor communication with serious medication risked pet's health.
“if your pet is on serious medication do not rely on this company”
Wrong product delivered and customer service required photos before acting.
“Delivered wrong product.”
Could not apply a discount code to two recent orders.
“I could not use the code for either ..”
Expedited medication never arrived and customer service was unresponsive.
“one month later I am still without the medication”
Supplier sent out-of-stock notice and then was unresponsive to cancellation.
“phone number is continuously busy, emails not answered”
Payment taken but prescription medication was not dispatched as promised.
“Take my £94.98 then do not despatch when promised.”
Company accepted payment and created a postage label but failed to dispatch items.
“create a postage label but don’t dispatch your items”
Upload of prescription left order stuck on 'checking prescription' and delayed.
“the order is still at "checking prescription" status.”
Paid for flea treatments but never received them and contact attempts failed.
“Paid for cat flea treatments and not received”
Order awaited for three weeks with no delivery and long phone waits.
“Order 3weeks ok nothing received”
Partial order not communicated and refund still not received after delay.
“still not reimbursed”
I recently purchased some pet food and medication for my dog from VioVet, and I must say that I had a great customer experience. The website was very user-friendly and easy to navigate, which made it simple for me to find exactly what I needed.
One thing that stood out to me was the vast range of products available on their site. Not only did they offer an extensive selection of pet foods and medications, but they also had a wide range of pet accessories such as toys, grooming supplies, collars and much more.
What impressed me the most about VioVet is their commitment towards superb value without compromising on quality. All items listed were priced competitively with other online retailers in such category while being accompanied by detailed product descriptions so we could make informed decisions when purchasing.
In addition to this, Viovet's customer service was top-notch - their support team responded promptly to my queries regarding delivery timescales which further provided insights into how dedicatedly they treat customers.
Overall, I would highly recommend VioVet for all your pet-related needs – be it food or medication – as you’re sure to have a positive shopping experience with them every time!
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
VioVet runs an online pet pharmacy and retail store selling prescription and non-prescription veterinary medicines, pet food, and accessories. Customers can upload prescriptions online, and the site contacts vet practices to confirm them. Orders can be placed through the website or by phone, with tracked delivery options available. The platform takes payments, creates postage labels, and provides customer support for order questions.