Customer reviews show consistent strengths in fast delivery, straightforward website navigation and competitive pricing for many pet and equine items. Telephone support is repeatedly described as helpful and knowledgeable, which can aid product selection. Areas to check before ordering include stock availability and the level of product photography for technical items, as a few reviewers reported missing images or incorrect items requiring returns. If timely delivery and price competitiveness matter most, reviews indicate VioVet performs well; for specialised or technical purchases verify stock and images beforehand.
Examples from available reviews (Jan 2023 – Feb 2026).
Positive shopping experience with user-friendly website, good value and service.
“I had a great customer experience.”
Stock shown online is sometimes unavailable and separate shipping charged.
“They sometimes have things on the website that they aren't able to provide in a timely manner or at all.”
Quick delivery but item was incorrect due to insufficient product photos.
“battery I ordered was the incorrect one for me, as there weren’t enough pictures to show the connections etc.”
Ordering was easy and delivery prompt; competitive prices on products.
“its so easy to order what you need and the delivery is always prompt.”
Most reviewers report fast, reliable delivery and smooth order processing; a small number mention stock availability or split‑shipment issues.
Many users cite competitive prices and good value for pet food and equestrian kit; a minority compare favourably or unfavourably with other retailers.
Customers frequently praise the website and checkout as easy to use and intuitive, though some request more product photos and accurate stock indicators.
Most items are reported as arriving in good condition and matching descriptions; a few reviews note incorrect items or returns due to fit/compatibility.
Telephone support and customer service are commonly described as knowledgeable and helpful; one review criticised communication about shipping policy and charges.
Overall impressions are positive: repeat customers, recommendations and satisfaction with delivery and selection are frequent, with limited negative reports.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (19) · Reviews (1) · Quotes shortened · As of: February 2026
Delivery was very quick and goods arrived in perfect condition.
“very quick delivery goods in perfect condition”
All good, with very fast delivery.
“All good,very fast delivery”
Quick delivery but item was incorrect due to insufficient product photos.
“battery I ordered was the incorrect one for me, as there weren’t enough pictures to show the connections etc.”
Prescription was lost and communication failures delayed urgent medication.
“Viovet had emailed my vets twice for prescription verification, but they had copied the email address incorrectly.”
No order delivered and no tracking number; had to buy urgently elsewhere.
“NO ORDER DELIVERED AND NO TRACKING NUMBER !!!!!! HAD TO GO TO PET SHOP AS A MATTER OF URGENCY. BAD COMPANY”
Wrong item sent; returned it but refund was not issued.
“They sent the wrong item.”
Prescription issue not resolved and customer service refused to help.
“Customer service awful”
Advertised photo showed a four-ball cage but individual single cages delivered.
“Unfortunately it’s not clearly stated that the sale is for 1 individual cage.”
Delays and poor communication with serious medication risked pet's health.
“if your pet is on serious medication do not rely on this company”
Wrong product delivered and customer service required photos before acting.
“Delivered wrong product.”
Could not apply a discount code to two recent orders.
“I could not use the code for either ..”
Expedited medication never arrived and customer service was unresponsive.
“one month later I am still without the medication”
Supplier sent out-of-stock notice and then was unresponsive to cancellation.
“phone number is continuously busy, emails not answered”
Payment taken but prescription medication was not dispatched as promised.
“Take my £94.98 then do not despatch when promised.”
Company accepted payment and created a postage label but failed to dispatch items.
“create a postage label but don’t dispatch your items”
Upload of prescription left order stuck on 'checking prescription' and delayed.
“the order is still at "checking prescription" status.”
Paid for flea treatments but never received them and contact attempts failed.
“Paid for cat flea treatments and not received”
Order awaited for three weeks with no delivery and long phone waits.
“Order 3weeks ok nothing received”
Partial order not communicated and refund still not received after delay.
“still not reimbursed”
I recently purchased some pet food and medication for my dog from VioVet, and I must say that I had a great customer experience. The website was very user-friendly and easy to navigate, which made it simple for me to find exactly what I needed.
One thing that stood out to me was the vast range of products available on their site. Not only did they offer an extensive selection of pet foods and medications, but they also had a wide range of pet accessories such as toys, grooming supplies, collars and much more.
What impressed me the most about VioVet is their commitment towards superb value without compromising on quality. All items listed were priced competitively with other online retailers in such category while being accompanied by detailed product descriptions so we could make informed decisions when purchasing.
In addition to this, Viovet's customer service was top-notch - their support team responded promptly to my queries regarding delivery timescales which further provided insights into how dedicatedly they treat customers.
Overall, I would highly recommend VioVet for all your pet-related needs – be it food or medication – as you’re sure to have a positive shopping experience with them every time!
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
VioVet is an online retailer specialising in veterinary and pet-care products, including prescription and non-prescription medicines, pet food and accessories. The site typically provides product pages, FAQs and telephone support to help customers select items for companion animals and equines. Consumers searching reviews often want independent feedback on delivery, pricing, product accuracy and customer support.