Customer reviews show consistent strengths in fast delivery, straightforward website navigation and competitive pricing for many pet and equine items. Telephone support is repeatedly described as helpful and knowledgeable, which can aid product selection. Areas to check before ordering include stock availability and the level of product photography for technical items, as a few reviewers reported missing images or incorrect items requiring returns. If timely delivery and price competitiveness matter most, reviews indicate VioVet performs well; for specialised or technical purchases verify stock and images beforehand.
Examples from available reviews (Jan 2023 – Feb 2026).
Positive shopping experience with user-friendly website, good value and service.
“I had a great customer experience.”
Stock shown online is sometimes unavailable and separate shipping charged.
“They sometimes have things on the website that they aren't able to provide in a timely manner or at all.”
Quick delivery but item was incorrect due to insufficient product photos.
“battery I ordered was the incorrect one for me, as there weren’t enough pictures to show the connections etc.”
Ordering was easy and delivery prompt; competitive prices on products.
“its so easy to order what you need and the delivery is always prompt.”
Most reviewers report fast, reliable delivery and smooth order processing; a small number mention stock availability or split‑shipment issues.
Many users cite competitive prices and good value for pet food and equestrian kit; a minority compare favourably or unfavourably with other retailers.
Customers frequently praise the website and checkout as easy to use and intuitive, though some request more product photos and accurate stock indicators.
Most items are reported as arriving in good condition and matching descriptions; a few reviews note incorrect items or returns due to fit/compatibility.
Telephone support and customer service are commonly described as knowledgeable and helpful; one review criticised communication about shipping policy and charges.
Overall impressions are positive: repeat customers, recommendations and satisfaction with delivery and selection are frequent, with limited negative reports.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (19) · Reviews (1) · Quotes shortened · As of: February 2026
Query was handled and product delivered promptly.
“query dealt with and product delivered promptly”
Dog food ordered in the morning arrived the next day.
“I ordered some dog food in the morning and it arrived next day”
Dog food order delivered quickly next day without delivery issues.
“The delivery was fast, next day and delivery company delivered with no issues.”
Order delivered quickly and handled with care.
“Delivered quickly and with care.”
Parcel delivery and packaging were prompt; provider efficient.
“Good parcel delivery and prompt packaging. very efficient provider.”
Consistently easy to deal with, fast arrivals and good packaging.
“As usual easy to deal with and always arrives fast and well packaged.”
Service was very efficient and first class.
“Very efficient and first class service.”
Order received exactly as requested without any hassle.
“I received the order exactly as I asked & without any hassle.”
Great price and super-fast delivery; reviewer highly recommends Viovet.
“Great price, super fast delivery, even over the weekend.”
Ordering was easy and delivery was quick.
“Easy to order & quick delivery.”
Wait for tablets was acceptable and online drug purchase seemed fine.
“The time I waited for the tablets I ordered was acceptable didn't take too long”
Reviewer reports excellent service from the company.
“Excellent service”
Great service throughout with quick delivery and well-packaged products.
“Great service from start to finish.”
They reminded reviewer about expiring prescription; medicine arrived promptly.
“Really helpful to be reminded that the Prescription was due to expire.”
Experience was quick, easy and the product as described.
“Quick, easy and as described, well done!”
Delivery was excellent and the reviewer praised the prices.
“Excellent delivery and prices”
Great service with next-day order delivery.
“Great service, received order the next day.”
Competitive pricing and very quick delivery.
“Competitive price and super quick delivery.”
Best price for cat food and delivery was on time.
“Best price for my cat food and delivered on time. Will be back.”
Quick delivery with a helpful driver; long-term product use stated.
“Quick delivery and driver was helpful in putting in the garage for me at my request.”
Order not fulfilled and promised refund was not received.
“I was told 3 times I’ll get a refund and haven’t.”
Wrong items delivered and vendor demanded return postage, no response.
“I received two different stirrups!”
Charged significantly more for Equipalazone than other suppliers.
“I was charged £149 for a box 100”
Prompt delivery and great service; reviewer was very pleased.
“Great service prompt delivery,very pleased.”
Website is easy to use and delivery was quick.
“Very easy site to use quick delivery 👍😀”
Ordering was easy and delivery prompt; competitive prices on products.
“its so easy to order what you need and the delivery is always prompt.”
Reviewer reports prompt delivery of their order.
“Prompt delivery”
Stock shown online is sometimes unavailable and separate shipping charged.
“They sometimes have things on the website that they aren't able to provide in a timely manner or at all.”
Reliable, fast service with no problems over several years' use.
“very reliable and fast service.”
Helpful, knowledgeable phone support led to the correct product.
“Easily accessible, knowledgeable and user friendly phone contact resulting in exactly the right product”
Order arrived very quickly as promised.
“Arrived very quickly as promised”
Order was received and delivered promptly; phone support was helpful.
“My order was taken and delivered promptly guy on telephone very helpful”
Competitive prices and quality products with an easy-to-navigate website.
“great prices quality product”
Ordering and payment were very easy, with quick efficient delivery.
“It's very easy to order and pay.”
Reviewer describes their experience as always perfect.
“Perfect always 🤩”
Consistently excellent service with easy ordering and swift delivery.
“Excellent service as usual from this company.”
Generally easy service with good prices, though one delivery was a day late.
“Delivery is prompt - altho for this delivery it was a day late.”
Arrived next day via DPD, perfectly packaged and easy to deal with.
“arrived next day by DPD perfectly packaged”
Online service is great with competitive prices; reviewer will return.
“Great on line service very competitive prices”
Product was delivered quickly without any problems.
“Product was delivered quickly with no problems”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
VioVet is an online retailer specialising in veterinary and pet-care products, including prescription and non-prescription medicines, pet food and accessories. The site typically provides product pages, FAQs and telephone support to help customers select items for companion animals and equines. Consumers searching reviews often want independent feedback on delivery, pricing, product accuracy and customer support.