VioVet
Experiences & Reviews
VioVet is an online retailer specialising in veterinary and pet-care products, including prescription and non-prescription medicines, pet food and accessories. The site typically provides product pages, FAQs and telephone support to help customers select items for companion animals and equines. Consumers searching reviews often want independent feedback on delivery, pricing, product accuracy and customer support.
Overview & Key Metrics
Our Analysis
Service quality
Most reviewers report fast, reliable delivery and smooth order processing; a small number mention stock availability or split‑shipment issues.
Value for money
Many users cite competitive prices and good value for pet food and equestrian kit; a minority compare favourably or unfavourably with other retailers.
User experience
Customers frequently praise the website and checkout as easy to use and intuitive, though some request more product photos and accurate stock indicators.
Product quality
Most items are reported as arriving in good condition and matching descriptions; a few reviews note incorrect items or returns due to fit/compatibility.
Communication
Telephone support and customer service are commonly described as knowledgeable and helpful; one review criticised communication about shipping policy and charges.
Overall experience
Overall impressions are positive: repeat customers, recommendations and satisfaction with delivery and selection are frequent, with limited negative reports.
Our Independent Methodology
How we analyse customer reviews without bias
Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (January 2023 – September 2025).
Educational Tone
"I recently purchased some pet food and medication for my dog from VioVet, and I must say that I had a great customer experience. The website was very user-friendly and easy to navigate, which made it simple for me to find exactly what I needed. One thing that stood out to me was the vast range of products available on their site. Not only did they offer an extensive selection of pet foods and medications, but they also had a wide range of pet accessories such as toys, grooming supplies, collars and much more. What impressed me the most about VioVet is their commitment towards superb value without compromising on quality. All items listed were priced competitively with other online retailers in such category while being accompanied by detailed product descriptions so we could make informed decisions when purchasing. In addition to this, Viovet's customer service was top-notch - their support team responded promptly to my queries regarding delivery timescales which further provided insights into how dedicatedly they treat customers. Overall, I would highly recommend VioVet for all your pet-related needs – be it food or medication – as you’re sure to have a positive shopping experience with them every time!"
Unreliable stock availability, sup par experience
"They sometimes have things on the website that they aren't able to provide in a timely manner or at all. Instead of offering to send the shipment in t..."
Need more photos to show detail
"Quick delivery. However, battery I ordered was the incorrect one for me, as th..."
Easy to order & prompt delivery
"I love using VioVet its so easy to order what you need and the delivery is always prompt. I started off using them initially for supplements for my ho..."
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025
Great service prompt delivery,very…
Great service prompt...
Very easy site to use quick delivery 👍😀
Very easy site to u...
Easy to order & prompt delivery
I love using VioVet its so easy to order what you need and the delivery is always prompt. I started off using them initially for supplements for my ho...
Prompt delivery
...
Unreliable stock availability, sup par experience
They sometimes have things on the website that they aren't able to provide in a timely manner or at all. Instead of offering to send the shipment in t...
very reliable and fast service
very reliable and fast service. Been using quite...
Easily accessible
Easily accessible, knowledgeable and user friendly...
Arrived very quickly as promised
Arrived very qui...
My order was taken and delivered…
My order was taken and delivered pr...
great prices quality product with…
great prices quality product with website that is easy to navigate with a FAQ...
It's very easy to order and pay
It's very easy to order and pay. Th...
Perfect always 🤩
...
Excellent service
Excellent service as usual from this co...
Just an easy service
Just an easy service. Lots of products available at good prices. Delivery is prompt - altho for this deliv...
Efficiency
As always perfect to deal with arrived next day by DP...
Great Service and Very Reasonable
Great on line service very competitive prices i will certainly be comi...
Product was delivered quickly with no…
Product was delivered q...
excellent service
very quick delivery goo...
All good,very fast delivery
...
Need more photos to show detail
Quick delivery. However, battery I ordered was the incorrect one for me, as th...
Conclusion
Customer reviews show consistent strengths in fast delivery, straightforward website navigation and competitive pricing for many pet and equine items. Telephone support is repeatedly described as helpful and knowledgeable, which can aid product selection. Areas to check before ordering include stock availability and the level of product photography for technical items, as a few reviewers reported missing images or incorrect items requiring returns. If timely delivery and price competitiveness matter most, reviews indicate VioVet performs well; for specialised or technical purchases verify stock and images beforehand.