Reviews Analysed
21
We Collect & Analyse Reviews
VioVet
Experiences & Reviews
VioVet is an online retailer specialising in veterinary and pet-care products, including prescription and non-prescription medicines, pet food and accessories. The site typically provides product pages, FAQs and telephone support to help customers select items for companion animals and equines. Consumers searching reviews often want independent feedback on delivery, pricing, product accuracy and customer support.
Overview & Key Metrics
Positive Sentiment
100%
Latest Review
22d
Overall Rating
4.8
Our Analysis
🎯
Service quality
Most reviewers report fast, reliable delivery and smooth order processing; a small number mention stock availability or split‑shipment issues.
Share
Strong
27%
💰
Value for money
Many users cite competitive prices and good value for pet food and equestrian kit; a minority compare favourably or unfavourably with other retailers.
Share
Strong
9%
⚡
User experience
Customers frequently praise the website and checkout as easy to use and intuitive, though some request more product photos and accurate stock indicators.
Share
Strong
16%
🔧
Product quality
Most items are reported as arriving in good condition and matching descriptions; a few reviews note incorrect items or returns due to fit/compatibility.
Share
Strong
10%
📞
Communication
Telephone support and customer service are commonly described as knowledgeable and helpful; one review criticised communication about shipping policy and charges.
Share
Strong
6%
⭐
Overall experience
Overall impressions are positive: repeat customers, recommendations and satisfaction with delivery and selection are frequent, with limited negative reports.
Share
Strong
31%
Our Independent Methodology
How we analyse customer reviews without bias
Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (January 2023 – September 2025).
Educational Tone
"I recently purchased some pet food and medication for my dog from VioVet, and I must say that I had a great customer experience. The website was very user-friendly and easy to navigate, which made it simple for me to find exactly what I needed. One thing that stood out to me was the vast range of products available on their site. Not only did they offer an extensive selection of pet foods and medications, but they also had a wide range of pet accessories such as toys, grooming supplies, collars and much more. What impressed me the most about VioVet is their commitment towards superb value without compromising on quality. All items listed were priced competitively with other online retailers in such category while being accompanied by detailed product descriptions so we could make informed decisions when purchasing. In addition to this, Viovet's customer service was top-notch - their support team responded promptly to my queries regarding delivery timescales which further provided insights into how dedicatedly they treat customers. Overall, I would highly recommend VioVet for all your pet-related needs – be it food or medication – as you’re sure to have a positive shopping experience with them every time!"
Kaci
Collected.reviews
Jan 09, 2023
Featured for: Detailed positive review
Unreliable stock availability, sup par experience
"They sometimes have things on the website that they aren't able to provide in a timely manner or at all. Instead of offering to send the shipment in t..."
Broke Student
Trustpilot
Sep 30, 2025
Featured for: Stock availability and pricing
Need more photos to show detail
"Quick delivery. However, battery I ordered was the incorrect one for me, as th..."
Jane King
Trustpilot
Sep 30, 2025
Featured for: Incorrect item, poor photos
Easy to order & prompt delivery
"I love using VioVet its so easy to order what you need and the delivery is always prompt. I started off using them initially for supplements for my ho..."
Susan Dawson
Trustpilot
Sep 30, 2025
Featured for: Typical praise: price and delivery
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
Filter by Rating
Filter by Source
Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025
R
R ,Greaves
trustpilot.com
Sep 30, 2025
Great service prompt delivery,very…
Great service prompt...
M
Mark Hayles
trustpilot.com
Sep 30, 2025
Very easy site to use quick delivery 👍😀
Very easy site to u...
S
Susan Dawson
trustpilot.com
Sep 30, 2025
Easy to order & prompt delivery
I love using VioVet its so easy to order what you need and the delivery is always prompt. I started off using them initially for supplements for my ho...
D
Donald Austin
trustpilot.com
Sep 30, 2025
Prompt delivery
...
B
Broke Student
trustpilot.com
Sep 30, 2025
Unreliable stock availability, sup par experience
They sometimes have things on the website that they aren't able to provide in a timely manner or at all. Instead of offering to send the shipment in t...
A
Andy
trustpilot.com
Sep 30, 2025
very reliable and fast service
very reliable and fast service. Been using quite...
K
Kitty Louis
trustpilot.com
Sep 30, 2025
Easily accessible
Easily accessible, knowledgeable and user friendly...
K
Keith Comer
trustpilot.com
Sep 30, 2025
Arrived very quickly as promised
Arrived very qui...
M
Marilyn
trustpilot.com
Sep 30, 2025
My order was taken and delivered…
My order was taken and delivered pr...
t
trev n deb
trustpilot.com
Sep 30, 2025
great prices quality product with…
great prices quality product with website that is easy to navigate with a FAQ...
V
VKH
trustpilot.com
Sep 30, 2025
It's very easy to order and pay
It's very easy to order and pay. Th...
S
Sarah Smillie
trustpilot.com
Sep 30, 2025
Perfect always 🤩
...
K
KL
trustpilot.com
Sep 30, 2025
Excellent service
Excellent service as usual from this co...
M
Mairi
trustpilot.com
Sep 30, 2025
Just an easy service
Just an easy service. Lots of products available at good prices. Delivery is prompt - altho for this deliv...
H
Helen Rankin
trustpilot.com
Sep 30, 2025
Efficiency
As always perfect to deal with arrived next day by DP...
M
MR KEVIN THOMPSON
trustpilot.com
Sep 30, 2025
Great Service and Very Reasonable
Great on line service very competitive prices i will certainly be comi...
C
Carole Brown
trustpilot.com
Sep 30, 2025
Product was delivered quickly with no…
Product was delivered q...
T
The Old Carpenters Cottage
trustpilot.com
Sep 30, 2025
excellent service
very quick delivery goo...
O
Oksana Kanaporiene
trustpilot.com
Sep 30, 2025
All good,very fast delivery
...
J
Jane King
trustpilot.com
Sep 30, 2025
Need more photos to show detail
Quick delivery. However, battery I ordered was the incorrect one for me, as th...
Conclusion
Customer reviews show consistent strengths in fast delivery, straightforward website navigation and competitive pricing for many pet and equine items. Telephone support is repeatedly described as helpful and knowledgeable, which can aid product selection. Areas to check before ordering include stock availability and the level of product photography for technical items, as a few reviewers reported missing images or incorrect items requiring returns. If timely delivery and price competitiveness matter most, reviews indicate VioVet performs well; for specialised or technical purchases verify stock and images beforehand.