Reviewers often mention fast delivery, easy online ordering, and competitive prices. Many describe next-day arrival, with items well packed and arriving intact. A smaller set of low-star reviews reports orders not turning up, wrong items, delayed prescriptions, and refunds that never arrived. Communication comes across as helpful for straightforward orders but difficult when problems need follow-up.
Examples from available reviews (Jan 2023 – Mar 2026).
Dog food order delivered quickly next day without delivery issues.
“The delivery was fast, next day and delivery company delivered with no issues.”
They reminded reviewer about expiring prescription; medicine arrived promptly.
“Really helpful to be reminded that the Prescription was due to expire.”
Order not fulfilled and promised refund was not received.
“I was told 3 times I’ll get a refund and haven’t.”
Delays and poor communication with serious medication risked pet's health.
“if your pet is on serious medication do not rely on this company”
Most positive reviews focus on speedy fulfilment. Several mention next-day delivery, careful packing, and a smooth process. A separate group of low ratings describes orders not being sent, wrong items arriving, and refunds not being processed.
Many comments highlight competitive pricing and good online deals. A few reviews raise price concerns for certain medicines and mention trouble using discount codes. Compared with the volume of positive price feedback, these complaints are uncommon.
Customers often describe the website as easy to use with a quick checkout. Some reviews mention too few product images, which led to buying the wrong item. Simple ordering and payment comes up repeatedly as a plus.
Many reviews say items arrived in perfect condition and matched the description. A small number report receiving the wrong product or finding listings misleading. These issues more often relate to returns or unclear photos than to damage on arrival.
Several reviewers praise reminder messages and informed phone support that solved their questions. Multiple low ratings mention emails not answered, prescription messages going missing, and long waits on the phone. Experiences split clearly between these two outcomes.
Overall feedback leans positive, with frequent mentions of speed, packaging, and an easy-to-use site. A smaller but concentrated set of serious complaints focuses on medication arriving late or not at all, non-delivery, and refunds that were never resolved. These cases drive much of the lowest scoring feedback.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (19) · Reviews (1) · Quotes shortened · As of: March 2026
Query was handled and product delivered promptly.
“query dealt with and product delivered promptly”
Dog food ordered in the morning arrived the next day.
“I ordered some dog food in the morning and it arrived next day”
Dog food order delivered quickly next day without delivery issues.
“The delivery was fast, next day and delivery company delivered with no issues.”
Order delivered quickly and handled with care.
“Delivered quickly and with care.”
Parcel delivery and packaging were prompt; provider efficient.
“Good parcel delivery and prompt packaging. very efficient provider.”
Consistently easy to deal with, fast arrivals and good packaging.
“As usual easy to deal with and always arrives fast and well packaged.”
Service was very efficient and first class.
“Very efficient and first class service.”
Order received exactly as requested without any hassle.
“I received the order exactly as I asked & without any hassle.”
Great price and super-fast delivery; reviewer highly recommends Viovet.
“Great price, super fast delivery, even over the weekend.”
Ordering was easy and delivery was quick.
“Easy to order & quick delivery.”
Wait for tablets was acceptable and online drug purchase seemed fine.
“The time I waited for the tablets I ordered was acceptable didn't take too long”
Reviewer reports excellent service from the company.
“Excellent service”
Great service throughout with quick delivery and well-packaged products.
“Great service from start to finish.”
They reminded reviewer about expiring prescription; medicine arrived promptly.
“Really helpful to be reminded that the Prescription was due to expire.”
Experience was quick, easy and the product as described.
“Quick, easy and as described, well done!”
Delivery was excellent and the reviewer praised the prices.
“Excellent delivery and prices”
Great service with next-day order delivery.
“Great service, received order the next day.”
Competitive pricing and very quick delivery.
“Competitive price and super quick delivery.”
Best price for cat food and delivery was on time.
“Best price for my cat food and delivered on time. Will be back.”
Quick delivery with a helpful driver; long-term product use stated.
“Quick delivery and driver was helpful in putting in the garage for me at my request.”
Order not fulfilled and promised refund was not received.
“I was told 3 times I’ll get a refund and haven’t.”
Wrong items delivered and vendor demanded return postage, no response.
“I received two different stirrups!”
Charged significantly more for Equipalazone than other suppliers.
“I was charged £149 for a box 100”
Prompt delivery and great service; reviewer was very pleased.
“Great service prompt delivery,very pleased.”
Website is easy to use and delivery was quick.
“Very easy site to use quick delivery 👍😀”
Ordering was easy and delivery prompt; competitive prices on products.
“its so easy to order what you need and the delivery is always prompt.”
Reviewer reports prompt delivery of their order.
“Prompt delivery”
Stock shown online is sometimes unavailable and separate shipping charged.
“They sometimes have things on the website that they aren't able to provide in a timely manner or at all.”
Reliable, fast service with no problems over several years' use.
“very reliable and fast service.”
Helpful, knowledgeable phone support led to the correct product.
“Easily accessible, knowledgeable and user friendly phone contact resulting in exactly the right product”
Order arrived very quickly as promised.
“Arrived very quickly as promised”
Order was received and delivered promptly; phone support was helpful.
“My order was taken and delivered promptly guy on telephone very helpful”
Competitive prices and quality products with an easy-to-navigate website.
“great prices quality product”
Ordering and payment were very easy, with quick efficient delivery.
“It's very easy to order and pay.”
Reviewer describes their experience as always perfect.
“Perfect always 🤩”
Consistently excellent service with easy ordering and swift delivery.
“Excellent service as usual from this company.”
Generally easy service with good prices, though one delivery was a day late.
“Delivery is prompt - altho for this delivery it was a day late.”
Arrived next day via DPD, perfectly packaged and easy to deal with.
“arrived next day by DPD perfectly packaged”
Online service is great with competitive prices; reviewer will return.
“Great on line service very competitive prices”
Product was delivered quickly without any problems.
“Product was delivered quickly with no problems”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
VioVet runs an online pet pharmacy and retail store selling prescription and non-prescription veterinary medicines, pet food, and accessories. Customers can upload prescriptions online, and the site contacts vet practices to confirm them. Orders can be placed through the website or by phone, with tracked delivery options available. The platform takes payments, creates postage labels, and provides customer support for order questions.