Reviewers most commonly mention reliable delivery, helpful customer service and prompt seller communication, and many items arrive as described and well packed. However, several buyers report problems with item condition not matching descriptions, difficulties obtaining refunds and costly return arrangements. A small group also flags rising item and delivery prices and limited direct contact options. Consumers researching Vinterior should check item descriptions and photos carefully, confirm returns and delivery costs with the seller before purchase, and keep messaging records in case support is needed.
Examples from available reviews (Dec 2021 – Feb 2026).
Item was poor quality and the refund request went unanswered.
“The quality was bad and it wasn't gorgeous.”
Item condition differed from description and seller was unreachable for recompense.
“4. Table needed more work than described.”
Vinterior and vendor communicated quickly and kept me informed during shipping.
“Was kept informed at all stages of shipping.”
Regular buyer praises product selection, customer service and quick delivery.
“amazing product selection and great customer service for any query I may have.”
Most mentions praise delivery arrangements and customer service; a notable minority report ordering delays, difficult returns or high return costs.
A small number of reviewers call out rising prices and high delivery fees, reporting poor perceived value or unexpected costs.
Many buyers find the purchasing flow straightforward; a minority report site usability issues, seller delays or unclear selling-page text.
Most reviewers received items matching descriptions and well packed; a few experienced items in worse condition than advertised.
Common praise for prompt seller replies and responsive support staff; some reviews note delayed replies or limited contact options.
Overall experiences tilt positive for delivery and service, but there are repeated complaints about returns, refunds and item condition.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Laurette responded well and the item matched the description.
“Laurette was great at responding to questions”
Furniture was beautiful, delivered promptly, and offered at good prices.
“Beautiful furniture, delivered promptly with lots of well priced choice.”
Ramona and team were helpful and resolved the problem.
“Ramona and team very helpful as usual.”
Sideboard delivered on time and well protected, in excellent condition.
“Delivered on time sideboard well protected from the elements.”
Reviewer describes both service and goods as great.
“Great service and goods”
Sideboard and shelves arrived in excellent condition with quick delivery.
“post card with a note from seller was a lovely little touch.”
Service is reliable and queries are handled promptly and politely.
“Any queries are dealt with promptly and with politeness”
Seller provided excellent communication and aftercare, supplying free spacers.
“wonderful after sale service supplying spacers free of charge”
New dining table meets the family's changed needs.
“We now have a dining table which meets the changed needs of our family”
Search tool helped find quality pieces and support team responded quickly.
“Useful search tool made research faster than trawling elsewhere”
Two lamps arrived promptly and matched their descriptions.
“They are exactly as described, and both arrived promptly.”
Payment issue was resolved by support and chairs arrived next day.
“sorted with excellent advice from Riza at Vinterior.”
Bought a well-made sofa with excellent delivery; site lacks hide-reserved button.
“lack of a button on the site that hides items that are already reserved.”
Product description was accurate and item was dispatched quickly and well packaged.
“Excellent and accurate description of product, dispatched quickly and extremely well packaged.”
Seller's communication was poor and delivery was delayed by two weeks.
“communication wasn’t great from the seller”
Items not received and seller is unresponsive; no contact after reporting.
“Have not received the items.”
Good communication with the delivery driver and a great furniture piece.
“Good communication with Delivery driver.”
Great experience and reviewer would definitely use the service again.
“great experience would definitely use again.”
Superb period piece bought at an excellent price, delivered by friendly professionals.
“Delivered by friendly professionals.”
Table matched the description, offered good value and delivery was well managed.
“The item was exactly as described and good value.”
First-time purchase was simple and the vendor was responsive.
“A straightforward Process.”
Selling page font is impossible to read.
“When I check on my selling page the font is impossible to tead”
Table is quirky and characterful with prompt arranged delivery.
“I love my table, it’s quirky and characterful.”
Vinterior and vendor communicated quickly and kept me informed during shipping.
“Was kept informed at all stages of shipping.”
Item condition differed from description and seller was unreachable for recompense.
“4. Table needed more work than described.”
Returning a table required an expensive external delivery service, causing disappointment.
“would have cost me well over the cost of the table to return.”
Sellers responded quickly to enquiries and delivery pricing questions.
“Quick response from sellers to questions or delivery pricing”
Mirror was delivered as advertised and delivery was arranged easily.
“When it came, it was as advertised.”
Seller helped arrange a delayed delivery due to ongoing decoration work.
“Seller was very helpful in arranging delay in delivery”
Site prices and listed delivery charges have increased and seem unnecessary.
“Prices on the site are rising”
Customer service resolved a measurement mistake and completed the sale.
“They liaised with both parties and help me complete the sale.”
Purchases and delivery were handled professionally and items were securely wrapped.
“Items were securely wrapped and professionally managed”
I was pleased to find the item I wanted.
“Pleased to find what I was looking for.”
Site lacks easy human contact, chat and phone contact details.
“There is no chat link although it says it has.”
Service was great and the reviewer was very pleased with the item.
“Super pleased with the item.”
Collection process was great and support staff communicated personally.
“It was great to receive communication from a real person.”
Happy with communication and careful, polite delivery staff.
“Delivery was arranged quickly and the delivery guys were careful and polite.”
Transaction was straightforward and the collectible arrived on time in excellent condition.
“arriving on time and in excellent condition.”
Reviewer had an awful experience and will not use platform again.
“Awful experience, will never use the platform again”
Regular buyer praises product selection, customer service and quick delivery.
“amazing product selection and great customer service for any query I may have.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Vinterior is an online marketplace specialising in vintage, antique and pre-owned furniture and interior pieces. The platform connects independent dealers and private sellers with buyers, listing items by style, era and category. Vinterior facilitates listings, payment processing and delivery arrangements between sellers and buyers, and provides an online messaging system and customer support for transaction issues.