Reviews Analysed
21
We Collect & Analyse Reviews
Vinterior
Experiences & Reviews
Vinterior is an online marketplace specialising in vintage, antique and pre-owned furniture and interior pieces. The platform connects independent dealers and private sellers with buyers, listing items by style, era and category. Vinterior facilitates listings, payment processing and delivery arrangements between sellers and buyers, and provides an online messaging system and customer support for transaction issues.
Overview & Key Metrics
Positive Sentiment
81%
Latest Review
27d
Overall Rating
4.1
Our Analysis
🎯
Service quality
Most mentions praise delivery arrangements and customer service; a notable minority report ordering delays, difficult returns or high return costs.
Share
Strong
22%
💰
Value for money
A small number of reviewers call out rising prices and high delivery fees, reporting poor perceived value or unexpected costs.
Share
Weak
3%
⚡
User experience
Many buyers find the purchasing flow straightforward; a minority report site usability issues, seller delays or unclear selling-page text.
Share
Mixed
11%
🔧
Product quality
Most reviewers received items matching descriptions and well packed; a few experienced items in worse condition than advertised.
Share
Strong
14%
📞
Communication
Common praise for prompt seller replies and responsive support staff; some reviews note delayed replies or limited contact options.
Share
Strong
19%
⭐
Overall experience
Overall experiences tilt positive for delivery and service, but there are repeated complaints about returns, refunds and item condition.
Share
Mixed
31%
Our Independent Methodology
How we analyse customer reviews without bias
Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (December 2021 – September 2025).
Pouf Art Deco Era Restored
"I was so impressed with the packaging that I knew it must be something really nice. I began imagining how the Pouf will match my decor and colors perfectly. It was just what I was looking for. But everything didn’t materialize. I wanted to buy a Pouf Art Deco Era but when it's delivered it wasn't what I wanted. The quality was bad and it wasn't gorgeous. I asked for refund but haven't heard from them yet. This is really annoying and disappointing as I spent good money there. All I want is a refund of my money or replacement of something better than what was sent. I don’t recommend the company anyway!
"
Lornah
Collected.reviews
Dec 08, 2021
Featured for: Product quality and refund complaint
1.not as pics described
"1.Ordered. 2. People were not available for purchase till a month later. 3. Had to cancel and reorder.Re ordered , delivery perfect. 4. Table needed m..."
Mrs ilona Hodes
Trustpilot
Sep 30, 2025
Featured for: Condition vs description; seller unresponsive
17th century oak refectory table
"Response from Vinterior and vendor was quick and secure. Was ke..."
Margo
Trustpilot
Sep 30, 2025
Featured for: Clear communication and timely delivery
Exceptional platform to find best hidden gems!
"I'm buying regularly with Vinterior, for their amazing product selection and great customer service..."
Marta Gaset
Trustpilot
Sep 30, 2025
Featured for: Repeat buyer; strong service and selection
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025
c
customer
trustpilot.com
Sep 30, 2025
A straightforward Process
A straightforward Process. This was the first time to use Vinterior and I found the process to be simple and straightforward. The vendor we purchas...
I
Ian Cameron
trustpilot.com
Sep 30, 2025
When I check on my selling page the…
When I check on my selling page...
H
H Brown
trustpilot.com
Sep 30, 2025
I love my table
I love my table, it’s quirky and characterful. The delivery was pr...
M
Margo
trustpilot.com
Sep 30, 2025
17th century oak refectory table
Response from Vinterior and vendor was quick and secure. Was ke...
M
Mrs ilona Hodes
trustpilot.com
Sep 30, 2025
1.not as pics described
1.Ordered. 2. People were not available for purchase till a month later. 3. Had to cancel and reorder.Re ordered , delivery perfect. 4. Table needed m...
K
Kim
trustpilot.com
Sep 30, 2025
When I needed to return a table that…
When I needed to return a table that didn’t fit the space I was told that I’d have to hire a deliv...
S
Síne Vasquez
trustpilot.com
Sep 30, 2025
Excellent platform
Excellent platform. Quick response from...
K
Kevin
trustpilot.com
Sep 30, 2025
Nice service
We found a mirror we were looking for and were able to arrange the d...
D
Dennis Simpson
trustpilot.com
Sep 30, 2025
Easy delivery!
Seller was very helpful in arranging delay...
P
Paulina Smith
trustpilot.com
Sep 30, 2025
Prices on the site are rising
Prices on the site are rising plus Vinterior are asking the sellers to put ridiculo...
G
Gayle Horne
trustpilot.com
Sep 30, 2025
Great customer service
Great customer service. I made a mistake with my measurements and the team found a solution.They liaise...
M
Matthew Jelf
trustpilot.com
Sep 30, 2025
First time buying from a thus far very reliable Company
Everything worked exceedingly well from purchases to delivery . Items were securely wrapped and profe...
J
Jane Ginsborg
trustpilot.com
Sep 30, 2025
Pleased to find what I was looking for.
Pleased to find wha...
S
Susan Corcoran
trustpilot.com
Sep 30, 2025
Contact Us should be easy
I have never had to rate a site so negatively but there is little human contact. There are plenty of Q&A's but to be better available to both seller a...
H
Hayley Robinson
trustpilot.com
Sep 30, 2025
Victorian draws
A Great! Service, and Sup...
J
Julie
trustpilot.com
Sep 30, 2025
Good customer support
I sold one item successfully and the collection process was great. I had some issues with the other item I had to sell. Despite the issues Vint...
F
Fleur
trustpilot.com
Sep 30, 2025
I brought a lovely sturdy 1960s Italian…
I brought a lovely sturdy 1960s Italian dressing table. Was very happy with communication,and with the delivery. Delivery was...
E
Eddie
trustpilot.com
Sep 30, 2025
I found a unique and wonderful gift
I found a unique and wonderful gift. The transaction was straightforw...
T
Trudy Smithers
trustpilot.com
Sep 30, 2025
Awful experience
Awful experience, will ne...
M
Marta Gaset
trustpilot.com
Sep 30, 2025
Exceptional platform to find best hidden gems!
I'm buying regularly with Vinterior, for their amazing product selection and great customer service...
Conclusion
Reviewers most commonly mention reliable delivery, helpful customer service and prompt seller communication, and many items arrive as described and well packed. However, several buyers report problems with item condition not matching descriptions, difficulties obtaining refunds and costly return arrangements. A small group also flags rising item and delivery prices and limited direct contact options. Consumers researching Vinterior should check item descriptions and photos carefully, confirm returns and delivery costs with the seller before purchase, and keep messaging records in case support is needed.