Reviewers most commonly mention reliable delivery, helpful customer service and prompt seller communication, and many items arrive as described and well packed. However, several buyers report problems with item condition not matching descriptions, difficulties obtaining refunds and costly return arrangements. A small group also flags rising item and delivery prices and limited direct contact options. Consumers researching Vinterior should check item descriptions and photos carefully, confirm returns and delivery costs with the seller before purchase, and keep messaging records in case support is needed.
Examples from available reviews (Dec 2021 – Feb 2026).
Item was poor quality and the refund request went unanswered.
“The quality was bad and it wasn't gorgeous.”
Item condition differed from description and seller was unreachable for recompense.
“4. Table needed more work than described.”
Vinterior and vendor communicated quickly and kept me informed during shipping.
“Was kept informed at all stages of shipping.”
Regular buyer praises product selection, customer service and quick delivery.
“amazing product selection and great customer service for any query I may have.”
Most mentions praise delivery arrangements and customer service; a notable minority report ordering delays, difficult returns or high return costs.
A small number of reviewers call out rising prices and high delivery fees, reporting poor perceived value or unexpected costs.
Many buyers find the purchasing flow straightforward; a minority report site usability issues, seller delays or unclear selling-page text.
Most reviewers received items matching descriptions and well packed; a few experienced items in worse condition than advertised.
Common praise for prompt seller replies and responsive support staff; some reviews note delayed replies or limited contact options.
Overall experiences tilt positive for delivery and service, but there are repeated complaints about returns, refunds and item condition.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Collected.reviews (1) · Quotes shortened · As of: February 2026
I was so impressed with the packaging that I knew it must be something really nice. I began imagining how the Pouf will match my decor and colors perfectly. It was just what I was looking for. But everything didn’t materialize. I wanted to buy a Pouf Art Deco Era but when it's delivered it wasn't what I wanted. The quality was bad and it wasn't gorgeous. I asked for refund but haven't heard from them yet. This is really annoying and disappointing as I spent good money there. All I want is a refund of my money or replacement of something better than what was sent. I don’t recommend the company anyway!
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Vinterior is an online marketplace specialising in vintage, antique and pre-owned furniture and interior pieces. The platform connects independent dealers and private sellers with buyers, listing items by style, era and category. Vinterior facilitates listings, payment processing and delivery arrangements between sellers and buyers, and provides an online messaging system and customer support for transaction issues.