Reviewers most often praise USA Sports for prompt shipping, straightforward exchanges and generally good product quality. Several accounts describe fast deliveries, tracked postage and quick replacements when items were faulty. At the same time, a number of customers reported delayed refunds, missing orders or unresponsive replies, so experiences can vary. If you plan to buy, check posted dispatch and returns policies, keep order and tracking records, and confirm refund timelines before purchase.
Examples from available reviews (Aug 2022 – Feb 2026).
Responsive customer service and good-quality NFL apparel with clear delivery updates.
“What stood out to me most about USAsports.co.uk was their customer service.”
Received wrong-sized cap and seller has not responded to multiple contact attempts.
“all I'm getting is radio silence.”
Returned item but refund was delayed and inaccurately issued; still unresolved.
“the refund amount was inaccurate”
Jersey's numbers peeled after few washes but company replaced it promptly.
“numbers peel after only 3 times in the washing machine”
Most reviewers describe fast shipping, easy exchanges and helpful staff; a smaller group report long waits or unresolved orders.
Only a few reviewers mention price: some note discounts or good value, while others felt poor value when orders were delayed or lost.
Site navigation and delivery speed are frequently praised; returns and exchanges are described as straightforward by many customers.
Most customers report good-quality merch; isolated reports of defects (eg. peeling numbers) were resolved by replacements in several cases.
Many reviews praise tracking updates and proactive emails/phone support, though some customers report delayed or no responses about refunds/orders.
Overall sentiment is positive for delivery, exchanges and quality, but a noticeable minority experienced delayed refunds or missing orders.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (20) · Reviews (20) · Reviews (1) · Quotes shortened · As of: February 2026
Competition prize was lovely to receive and had very fast delivery.
“really fast delivery.”
Excellent service with quick delivery; reviewer would use again.
“Excellent service.”
Could buy St Louis Cardinals gear in UK at affordable prices without transatlantic shipping.
“at affordable prices”
Fast delivery, good price and great product quality.
“Fast delivery, good price, great quality product”
Fleece-lined hat looks great and was delivered quickly and securely.
“Lovely fleece lined hat.”
Items as advertised with very quick shipping; reviewer would order again.
“Items exactly as ordered and advertised”
Reviewer praises the company's support services as great.
“great support services.”
Quality item delivered quickly with no issues reported.
“Quality item, delivery quick and no issues.”
Ordered a hat and received it as expected.
“I ordered a hat, they sent the hat.”
Great service with regular delivery updates; reviewer recommends them.
“Kept informed regularly on the delivery of my goods.”
Ordering was easy and items were delivered quickly.
“Easy to order and delivered quickly.”
Reviewer states excellent service and goods.
“Excellent service a goods”
Every order is handled with great customer service from start to finish.
“great customer service from start to finish.”
Multiple purchases with no problems and A+ service.
“spot on no problems A+ service.”
Excellent product with fast delivery; reviewer would recommend.
“Excellent product, fast delivery would recommend”
Haven't worn the socks yet but they appear to be high quality.
“seem to be of a high quality”
Consistently provides a good, reliable service.
“Always a good reliable service.”
Excellent service combined with speedy delivery.
“Excellent service and speedy delivery.”
Great product that was delivered quickly.
“Great product, delivered quickly.”
Delivery arrived in four days, faster than local post expectations.
“arrived 4 days after ordering”
Order never arrived and refund has been delayed for over a month.
“Was messed about for weeks and didn't recieve my order.”
Returned item and replacement arrived within five days, nice extra touch.
“New product arrived within 5 days.”
Received wrong-sized cap and seller has not responded to multiple contact attempts.
“all I'm getting is radio silence.”
Excellent service and good product quality; will order again.
“Amazing service.”
Easy, efficient exchange process with consistent good communication throughout.
“Exchange process was easy and efficient”
Fast shipping and clear communication from the company.
“Fast shipping and good communication”
Item arrived despite delay; company kept me updated and upgraded shipping.
“USA Sports kept my up to date throughout”
Received prompt emails about delay and tracked delivery; items were good quality.
“Very greatful for the communication i received”
Order hasn't arrived after a month and customer service is unresponsive.
“Awful customer service!”
Jersey's numbers peeled after few washes but company replaced it promptly.
“numbers peel after only 3 times in the washing machine”
Had two good experiences; easy ordering and regular offers.
“Had 2 good experiences.”
Returned item but refund was delayed and inaccurately issued; still unresolved.
“the refund amount was inaccurate”
More than a month later, neither the order nor a refund has been received.
“I still have not received the purchase or the refund of my money.”
First item refunded promptly and second arrived on time in pristine condition.
“contacted and refunded promptly”
NFL bobble hat delivered to Ireland in under a week; reviewer highly recommends.
“delivered to Ireland in less than a week.”
Items were excellent quality and shipped quickly to southern Ireland.
“Excellent quality they had them shipped to south of Ireland in no time!!”
Regular customer notes great product quality and quick, helpful service.
“items are always great quality.”
Consistent good quality, quick delivery and customer service; too many marketing emails.
“always good quality items, delivered quickly and good customer service”
Christmas presents arrived quickly; reviewer will return and recommends store.
“arrived really quickly.”
Called to expedite order after cutoff; it was dispatched and arrived next day.
“Also got 20% off.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
USA Sports is an online retailer specialising in licensed American-sports apparel and related merchandise sold to UK and international customers. Typical product categories include team shirts, caps and accessories. People researching reviews for USA Sports commonly check shipping speed, returns and communication practices alongside product authenticity and sizing information.