Reviews Analysed
21
We Collect & Analyse Reviews
USA Sports
Experiences & Reviews
USA Sports is an online retailer specialising in licensed American-sports apparel and related merchandise sold to UK and international customers. Typical product categories include team shirts, caps and accessories. People researching reviews for USA Sports commonly check shipping speed, returns and communication practices alongside product authenticity and sizing information.
Overview & Key Metrics
Positive Sentiment
76%
Latest Review
18d
Overall Rating
4.1
Our Analysis
🎯
Service quality
Most reviewers describe fast shipping, easy exchanges and helpful staff; a smaller group report long waits or unresolved orders.
Share
Strong
23%
💰
Value for money
Only a few reviewers mention price: some note discounts or good value, while others felt poor value when orders were delayed or lost.
Share
Mixed
4%
⚡
User experience
Site navigation and delivery speed are frequently praised; returns and exchanges are described as straightforward by many customers.
Share
Strong
19%
🔧
Product quality
Most customers report good-quality merch; isolated reports of defects (eg. peeling numbers) were resolved by replacements in several cases.
Share
Strong
10%
📞
Communication
Many reviews praise tracking updates and proactive emails/phone support, though some customers report delayed or no responses about refunds/orders.
Share
Strong
20%
⭐
Overall experience
Overall sentiment is positive for delivery, exchanges and quality, but a noticeable minority experienced delayed refunds or missing orders.
Share
Strong
23%
Our Independent Methodology
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Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
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Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (August 2022 – September 2025).
High-Quality Sports Gear at Great Prices - My Experience With USASports.co.uk
"I recently purchased official NFL apparel from USAsports.co.uk and my overall experience has been phenomenal. Their website is easy to navigate, allowing me to quickly find the specific items I was looking for at a great price. Upon placing my order, I received immediate confirmation that it was being processed and updates throughout the delivery process so I knew exactly when to expect my merchandise. The quality of their products exceeded my expectations; they were made with high-quality materials that not only look great but will also last a long time. What stood out to me most about USAsports.co.uk was their customer service. They have an incredibly responsive support team who went above and beyond to answer all of my questions in a timely manner. Overall, this online store provides customers with an excellent shopping experience in terms of product selection, quality, value for money and customer service. Personalized notifications make you feel reassured which definitely contributed positively towards exceeding my expectations as their customer. I would highly recommend USAsports.co.uk for any sports fan wanting authentic licensed gear!"
Kuhn
Collected.reviews
Aug 23, 2022
Featured for: Detailed positive across many themes
Radio silence over incorrect item sent
"I ordered a baseball cap and was sent an incorrect size. I thought this should be easy to resolve--contacted the seller to give them a chance to recti..."
Monika
Trustpilot
Sep 30, 2025
Featured for: Explicit communication failure, no replies
Still awaiting partial refund
"I returned an item to them, the refund didn't arrived. I contacted them and they said that they had a problem with issuing refunds and it would be del..."
H.L
Trustpilot
Sep 30, 2025
Featured for: Refund delay and incorrect amount
Ordered from these guys 3 or 4 times
"Ordered from these guys 3 or 4 times, each time has been easy and hassle free however an NBA jersey I bought from them started to have the numbers pee..."
Mr T
Trustpilot
Sep 30, 2025
Featured for: Product defect replaced, good service
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
Filter by Rating
Filter by Source
Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025
L
Liam Nolloth Random_Nerd
trustpilot.com
Sep 30, 2025
Mess about
Was messed about for weeks and didn't recieve my order. Now its taking forever for the refund to go back in. I'm still waiting as of this review. I...
M
Mar Mar
trustpilot.com
Sep 30, 2025
Great speedy service
Ordered product which I had to return due to size. New product arrived within 5 d...
M
Monika
trustpilot.com
Sep 30, 2025
Radio silence over incorrect item sent
I ordered a baseball cap and was sent an incorrect size. I thought this should be easy to resolve--contacted the seller to give them a chance to recti...
C
Christina Overbury
trustpilot.com
Sep 30, 2025
Amazing service
Amazing service. Really good quality merch too. As soon as things come back int...
M
Michael C
trustpilot.com
Sep 30, 2025
Superb family-run company
Superb family-run company! Ordered a hat, but needed to exchange it for a larger size. Exchange p...
j
jez
trustpilot.com
Sep 30, 2025
Fast shipping and good communication
Fast shipping and...
M
M Brit
trustpilot.com
Sep 30, 2025
Thanks
Thanks, Item received and it's great. There was a delay but USA Sports kept my up to...
A
Alex
trustpilot.com
Sep 30, 2025
Great - 9Forty Caps
All great - Ordered 3 caps for xmas, received prompt emails to notify me of an estimated delivery time as stock was being transferred and there was a...
N
Nicola Mylles
trustpilot.com
Sep 30, 2025
Awful customer service
Awful customer service! Been waiting for my jersey for a month now and it's nowhere to be seen. I'm constantly having to ask...
M
Mr T
trustpilot.com
Sep 30, 2025
Ordered from these guys 3 or 4 times
Ordered from these guys 3 or 4 times, each time has been easy and hassle free however an NBA jersey I bought from them started to have the numbers pee...
C
CD
trustpilot.com
Sep 30, 2025
💯📈💸
Had 2 good experiences. Easy, always...
H
H.L
trustpilot.com
Sep 30, 2025
Still awaiting partial refund
I returned an item to them, the refund didn't arrived. I contacted them and they said that they had a problem with issuing refunds and it would be del...
M
MGF
trustpilot.com
Sep 30, 2025
very bad experience
More than a month after placing an order I still have not received the purchase or the...
p
patrick
trustpilot.com
Sep 30, 2025
Great all round service
Placed two orders with USA Sports. The first order couldn't be fulfilled but I was contacted and refunded promptly so no problem...
J
Julie Reilly
trustpilot.com
Sep 30, 2025
Extremely efficient service
Ordered an NFL bobble hat, delivered to Ireland in less than a week. Really impress...
B
Brian Coffey
trustpilot.com
Sep 30, 2025
Excellent quality they had them shipped…
Excellent quality they had them shipped to south of...
P
Paul
trustpilot.com
Sep 30, 2025
FANTASTIC *****
Have used a few times before, always found them to be knowledgeable and the items are always great q...
K
K Smith
trustpilot.com
Sep 30, 2025
always been a positive experience
I’ve been ordering from them for a while now and always good quality items, delivered quickly and good customer service in m...
L
L.
trustpilot.com
Sep 30, 2025
Highly recommended!
Brilliant, ordered some Christmas presents for my husband and they...
J
Jonathan
trustpilot.com
Sep 30, 2025
Ordered yesterday, arrived today
I called to ask if I could still get an order dispatched if I ordered after the 1pm cut off advertised on their website for next day deliveries. They...
Conclusion
Reviewers most often praise USA Sports for prompt shipping, straightforward exchanges and generally good product quality. Several accounts describe fast deliveries, tracked postage and quick replacements when items were faulty. At the same time, a number of customers reported delayed refunds, missing orders or unresponsive replies, so experiences can vary. If you plan to buy, check posted dispatch and returns policies, keep order and tracking records, and confirm refund timelines before purchase.