Reviews Analysed
21
We Collect & Analyse Reviews
UNA Mattress
Experiences & Reviews
UNA Mattress is a direct-to-consumer mattress brand offering adjustable-layer mattresses and related bedding products. The company emphasises natural or organic materials and configurable firmness options, and sells primarily via its online store. Product pages commonly reference multi-zone designs and warranty coverage; customer support and delivery are handled through the company’s direct channels.
Overview & Key Metrics
Positive Sentiment
76%
Latest Review
19d
Overall Rating
3.9
Our Analysis
🎯
Service quality
Several customers praised responsive staff and warranty support, but a notable minority report unresolved delays and poor follow-up on orders.
Share
Mixed
18%
💰
Value for money
Only a few reviews comment on price; those that do consider the mattress a reasonable or worthwhile investment compared with alternatives.
Share
Mixed
3%
⚡
User experience
Most reviewers report improved sleep, better back support and satisfaction with adjustable firmness and layer configuration.
Share
Strong
18%
🔧
Product quality
Product quality is frequently described positively: natural materials, adjustable layers and solid construction receive consistent praise.
Share
Strong
17%
📞
Communication
Communication is inconsistent: many customers received clear updates, while a sizeable group experienced long delays or no updates at all.
Share
Mixed
18%
⭐
Overall experience
Overall impressions are largely positive about comfort and quality, tempered by recurring delivery and responsiveness problems for some buyers.
Share
Strong
25%
Our Independent Methodology
How we analyse customer reviews without bias
Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (March 2022 – September 2025).
Fantastic mattress & customer service
"I ordered a king size deluxe mattress on 13th Feb and it arrived 25th March, so a bit longer than the advertised 20 working days but not horrendously..."
Ricky Jones
Trustpilot
Sep 30, 2025
Featured for: positive product and helpful staff
8 weeks and counting
"How is the mattress? No idea. Still waiting for my order after 2 months. Advertise a delivery within 20 days. In reality, no. Ordered on the 3rd of De..."
Lise Guyot
Trustpilot
Sep 30, 2025
Featured for: long delay, unmet delivery expectations
A fraudulent scam company
"A fraudulent scam company. But something else. I paid for a mattress and they went in to liquidation. Started u..."
Chris Lord
Trustpilot
Sep 30, 2025
Featured for: claims fraud, non-responsive company
Overall very happy
"Overall very happy. We were able to get an update via email fairly quickly after attempting to call nearing the 20 working days that our mattress was..."
tasha snik
Trustpilot
Sep 30, 2025
Featured for: detailed product praise, minor delays
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025
S
Squashmad
trustpilot.com
Sep 30, 2025
Great service and product especially excellent
The experience was great as I was advised on the long lead time and when the product was ready it came as described and the delivery process was easy...
S
Simon Jones
trustpilot.com
Sep 30, 2025
Excellent service.
Excellent service. Easy to order. Kept fully infor...
�
小河理財投資
trustpilot.com
Sep 30, 2025
I would like to commend Lucy at Una…
I would like to commend Lucy at Una Mattress for her outstanding service. She was incredibly helpful in escalating our mattress delivery and kept us u...
H
Heather Alston
trustpilot.com
Sep 30, 2025
7 weeks later still no mattress…
7 weeks later still...
S
Sayed
trustpilot.com
Sep 30, 2025
What a wonderful difference this…
What a wonderful difference this mattress and t...
S
Sun
trustpilot.com
Sep 30, 2025
Great product, questionable communication
Edit: A day or two after submitting my original review, I received updated tracking information for the mattress and I have now since received it. It’...
M
Mark Williams
trustpilot.com
Sep 30, 2025
Excellent matress
Excellent matress, excellent customer service. Is a very supportive matress good for bac...
R
Ricky Jones
trustpilot.com
Sep 30, 2025
Fantastic mattress & customer service
I ordered a king size deluxe mattress on 13th Feb and it arrived 25th March, so a bit longer than the advertised 20 working days but not horrendously...
M
MARION LUBBEKE
trustpilot.com
Sep 30, 2025
The mattress fully met my expectations.
The mattress fully met my expectations. It feels perfect and I really love sleeping on it. It came well packaged and was easy to place on the...
C
Charlotte Koelliker
trustpilot.com
Sep 30, 2025
The mattress if very comfortable
The mattress if very comfortable, I definitely sleep better, turn over less often, so deeper sleep. My only complaint is that customer services respon...
C
Christian T
trustpilot.com
Sep 30, 2025
Amazing customer service
Amazing customer service, both pre and post sales. Very rar...
F
Fred Destin
trustpilot.com
Sep 30, 2025
Great product
Great product. Came well packaged. De...
L
Lise Guyot
trustpilot.com
Sep 30, 2025
8 weeks and counting
How is the mattress? No idea. Still waiting for my order after 2 months. Advertise a delivery within 20 days. In reality, no. Ordered on the 3rd of De...
J
James Cole
trustpilot.com
Sep 30, 2025
Estimated delivery now 7 weeks
Estimated delivery now 7 weeks, despite advertising 4 weeks. Zero communication af...
t
tasha snik
trustpilot.com
Sep 30, 2025
Overall very happy
Overall very happy. We were able to get an update via email fairly quickly after attempting to call nearing the 20 working days that our mattress was...
C
Customer
trustpilot.com
Sep 30, 2025
Delivered after 28 working days with no updates in between…
Delivered after 28 working days (website mentioned 20 working days) and it's impossibile to get hold of anyone in the C...
A
Alex F
trustpilot.com
Sep 30, 2025
I’ve been using the Una Organic…
I’ve been using the Una Organic mattress for a few weeks and it’s been great. The adjustable firmness is a good feature, a...
C
Chris Lord
trustpilot.com
Sep 30, 2025
A fraudulent scam company
A fraudulent scam company. But something else. I paid for a mattress and they went in to liquidation. Started u...
R
Reece
trustpilot.com
Sep 30, 2025
Great natural mattress
Great natural mattress. The adjusta...
T
Tammy
trustpilot.com
Sep 30, 2025
placed an order early august
placed an order early august after receiving an email from una proudly announcing that they were back in business. i placed an order, with delivery ti...
Conclusion
Reviews indicate UNA Mattress’s products are generally well regarded for comfort, natural materials and configurable firmness. Many customers cite clear improvements in sleep and back support after switching. However, delivery times and communication are inconsistent: some buyers experienced long delays or poor updates while others received timely information and strong support. Prospective purchasers should check current lead times, confirm warranty and customer-service contact options before ordering, and allow extra time for delivery where noted.