Many customers praise UNA Mattress for comfort, natural materials, and adjustable layers. A large share of reviews mention long delivery delays and little or no response from the company. Some reviewers describe helpful staff and issues that got resolved, while others report refunds that never arrived and communication that stopped. Overall feedback splits between strong product satisfaction and problems with delivery or aftercare.
Examples from available reviews (Mar 2022 – Mar 2026).
Return approved but no collection or refund; communication stopped.
“I provided my availability multiple times, but after that they stopped responding.”
High-quality organic latex mattress with adjustable comfort; delivery slow.
“This organic latex mattress is superb.”
Excellent mattress quality but UK support and communication are unreliable.
“The mattress itself is of excellent quality as is the cover;”
Reviewer alleges company went into liquidation and stopped responding.
“A fraudulent scam company.”
Several reviewers describe quick, helpful staff and issues that were successfully escalated and fixed. Others report service problems that never got resolved, including one claim that the company is in liquidation. Praise for staff and accounts of service breakdowns tend to appear in separate groups, not mixed in the same experiences.
Many buyers report lasting comfort and say they remain happy with what they bought. Another group questions the value because of delayed delivery, or refunds and returns that were not processed. Complaints about refunds and returns come up repeatedly and lower perceived value for some customers.
Many reviews mention better sleep, less back pain, and satisfaction after a few weeks. Some customers found the mattresses too firm and returned them without problems. A small number mention a chemical smell that made them ill; these comments appear only occasionally.
Reviews often praise supportive mattresses made with natural materials, adjustable layers, and well-made pillows and toppers. Some reviewers report damaged packaging or a dirty corner on arrival. Positive reviews repeatedly mention pollutant-free materials and comfort that holds up over time.
Many customers report long delivery waits, missing shipment updates, and emails or calls that went unanswered. A large cluster describes refunds that were approved but never paid, with communication stopping after return arrangements. A smaller set, however, mentions clear pre-sale emails and delivery updates.
Reviews split sharply between people who love the product and those who ran into major delivery or aftercare problems. Many five-star reviews highlight comfort and lasting value. Many one-star reviews describe non-delivery, no replies, and refunds left unresolved, creating clear polarisation.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (38) · Reviews (20) · Reviews (1) · Quotes shortened · As of: March 2026
Slight delay but excellent service from Lucy and superb mattress.
“I cannot fault Lucy and the customer service I've received at all - excellent all round!”
Concept and organic credentials liked, but mattress too firm so returned.
“We were offered an exchange to an extra soft layer, which was appreciated, but at additional delivery cost.”
Soft materials and very comfortable mattress.
“Amazing soft materials and very comfortable mattress”
Latex pillows helped guests with pain and allergies sleep well.
“Both said that they slept really well!”
Adjustable pillow proved great and reviewer bought another for family.
“Highly recommended”
Topper improved comfort and prevented needing a new mattress.
“We couldn't be happier with our Una mattress topper.”
Reviewer likes product and would recommend it to others.
“I like it very much.”
Helpful, responsive staff and an amazing adjustable mattress.
“Staff very heldful and responsive.”
Ordered extra-soft update; very comfortable and completely pollutant-free.
“Ich habe noch das extra weich Update dazugenommen, super bequem und wirklich absolut schadstofffrei.”
Assembled firm layers produced a firm mattress; chat support was helpful.
“I ordered 2 firm layers and now I have a very nice firm mattress”
Mattress supports both partners well and feels very comfortable.
“supports us both perfectly with no rolling for me.”
Mattress provides amazing comfort and quality.
“Amazing comfort and quality”
Staff were friendly and efficient; overall great experience.
“Friendly and efficient service.”
Latex pillow took getting used to but proved just right.
“The Una pillow, once you have got used to it, is just right.”
Pillow met expectations but arrived damaged and dirty.
“However the box was badly damaged and a corner of the pillow was dirty.”
Comfortable mattress but delivery and customer service were highly deficient.
“customer service is very inadequate.”
Good product quality and responsive customer service.
“Great quality - very good and responsive service!”
Well-made pillow with environmental credentials but lacks solid support.
“doesn't offer the solid support I personally need.”
I recently purchased the Una Eco Mattress and I am beyond satisfied with my experience. This mattress is made from 100% certified organic materials, which appealed to me because of my desire to live a more sustainable lifestyle.
The luxury 7-zone design ensures that every part of your body is supported properly, so you wake up feeling refreshed and pain-free. What's even better is that the firmness can be adjusted to your liking.
From the moment I laid on this mattress I felt like it was crafted specifically for me. The level of comfort have provided me night after night has been consistently impressive.
Additionally, Una offers a 10-year warranty on their product - which gave me complete reassurance in my purchase decision knowing that if anything goes wrong they will stand behind their product and provide exceptional customer service.
Overall, my experience with Una has surpassed all expectations. From its eco-friendly features to its luxurious feel; All in one amazing package at an affordable price point considering quality comparisons with other big brands selling mattresses for thousands now.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
UNA Mattress sells mattresses, pillows, and mattress toppers online in the UK. It offers adjustable, multi-layer mattress designs and a range of natural-latex sleep products. Product pages list specifications, size options, and care instructions to guide buyers. Customers order online and can contact support through the website and the listed channels.