Reviews indicate UNA Mattress’s products are generally well regarded for comfort, natural materials and configurable firmness. Many customers cite clear improvements in sleep and back support after switching. However, delivery times and communication are inconsistent: some buyers experienced long delays or poor updates while others received timely information and strong support. Prospective purchasers should check current lead times, confirm warranty and customer-service contact options before ordering, and allow extra time for delivery where noted.
Examples from available reviews (Mar 2022 – Feb 2026).
Slight delivery delay but excellent customer service and superb mattress.
“it is superb quality.”
Order still undelivered after eight weeks; severe delivery delays.
“How is the mattress? No idea. Still waiting for my order after 2 months.”
Reviewer alleges company went into liquidation and stopped responding.
“A fraudulent scam company.”
Minor delivery damage but easy setup; much improved sleep and less pain.
“Overall very happy.”
Several customers praised responsive staff and warranty support, but a notable minority report unresolved delays and poor follow-up on orders.
Only a few reviews comment on price; those that do consider the mattress a reasonable or worthwhile investment compared with alternatives.
Most reviewers report improved sleep, better back support and satisfaction with adjustable firmness and layer configuration.
Product quality is frequently described positively: natural materials, adjustable layers and solid construction receive consistent praise.
Communication is inconsistent: many customers received clear updates, while a sizeable group experienced long delays or no updates at all.
Overall impressions are largely positive about comfort and quality, tempered by recurring delivery and responsiveness problems for some buyers.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (38) · Reviews (20) · Reviews (1) · Quotes shortened · As of: February 2026
Slight delay but excellent service from Lucy and superb mattress.
“I cannot fault Lucy and the customer service I've received at all - excellent all round!”
Concept and organic credentials liked, but mattress too firm so returned.
“We were offered an exchange to an extra soft layer, which was appreciated, but at additional delivery cost.”
Soft materials and very comfortable mattress.
“Amazing soft materials and very comfortable mattress”
Latex pillows helped guests with pain and allergies sleep well.
“Both said that they slept really well!”
Adjustable pillow proved great and reviewer bought another for family.
“Highly recommended”
Topper improved comfort and prevented needing a new mattress.
“We couldn't be happier with our Una mattress topper.”
Reviewer likes product and would recommend it to others.
“I like it very much.”
Helpful, responsive staff and an amazing adjustable mattress.
“Staff very heldful and responsive.”
Ordered extra-soft update; very comfortable and completely pollutant-free.
“Ich habe noch das extra weich Update dazugenommen, super bequem und wirklich absolut schadstofffrei.”
Assembled firm layers produced a firm mattress; chat support was helpful.
“I ordered 2 firm layers and now I have a very nice firm mattress”
Mattress supports both partners well and feels very comfortable.
“supports us both perfectly with no rolling for me.”
Mattress provides amazing comfort and quality.
“Amazing comfort and quality”
Staff were friendly and efficient; overall great experience.
“Friendly and efficient service.”
Latex pillow took getting used to but proved just right.
“The Una pillow, once you have got used to it, is just right.”
Pillow met expectations but arrived damaged and dirty.
“However the box was badly damaged and a corner of the pillow was dirty.”
Comfortable mattress but delivery and customer service were highly deficient.
“customer service is very inadequate.”
Good product quality and responsive customer service.
“Great quality - very good and responsive service!”
Well-made pillow with environmental credentials but lacks solid support.
“doesn't offer the solid support I personally need.”
I recently purchased the Una Eco Mattress and I am beyond satisfied with my experience. This mattress is made from 100% certified organic materials, which appealed to me because of my desire to live a more sustainable lifestyle.
The luxury 7-zone design ensures that every part of your body is supported properly, so you wake up feeling refreshed and pain-free. What's even better is that the firmness can be adjusted to your liking.
From the moment I laid on this mattress I felt like it was crafted specifically for me. The level of comfort have provided me night after night has been consistently impressive.
Additionally, Una offers a 10-year warranty on their product - which gave me complete reassurance in my purchase decision knowing that if anything goes wrong they will stand behind their product and provide exceptional customer service.
Overall, my experience with Una has surpassed all expectations. From its eco-friendly features to its luxurious feel; All in one amazing package at an affordable price point considering quality comparisons with other big brands selling mattresses for thousands now.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
UNA Mattress is a direct-to-consumer mattress brand offering adjustable-layer mattresses and related bedding products. The company emphasises natural or organic materials and configurable firmness options, and sells primarily via its online store. Product pages commonly reference multi-zone designs and warranty coverage; customer support and delivery are handled through the company’s direct channels.