Customers often praise Umbro for quick order processing, fast delivery, and high-quality football and training gear. Many reviews mention good value and a smooth online checkout. Several reviewers describe ongoing sizing and returns issues that lead to extra cost or frustration. A smaller but notable group reports missing deliveries, courier problems, and refunds that come back incomplete.
Examples from available reviews (Apr 2018 – Mar 2026).
Items fit perfectly, excellent quality and super fast delivery.
“both fitted perfectly and exceptional quality.”
Did not receive order and found courier Evri useless.
“Did not receive my order and evri were useless”
Sizes were not appropriately represented; XL fit more like a medium.
“Sizes were not appropriately represented. XL is more like a M”
Poor experience; refund provided was not for the full price.
“they’re refund me not full price”
Many reviews describe quick, smooth order processing, fast replacements, and helpful exchange support. Another clear set of complaints points to missing parcels, late deliveries, and courier issues, including with Evri. Some customers also mention refunds or fixes that arrive late or only partially.
Customers often call the products good value, pointing to sale prices and solid material quality. A smaller number mention high return costs or repair/return expense as a reason not to buy again. Most value praise comes down to price paired with perceived durability and fit.
Shoppers often say the website is easy to use, with simple navigation and checkout. Several reviews flag sizing that feels off and return instructions that are hard to follow, including comments that items run small and XL fits like a medium. Confusion around returns sometimes adds unexpected costs after purchase.
Many customers like the comfort, sturdy materials, and fit for football and training. Some report defects on arrival, such as an upside-down badge, uneven sole wear, or items that don’t match the order. Multiple reviews specifically say rugby shirts, tops, and kids’ kits meet expectations for quality.
Many reviews mention clear delivery updates and good communication when orders arrive quickly. A smaller group reports long stretches with no tracking updates and no replies to emails. Experiences range from timely status messages to extended silence.
Many reviewers leave five-star feedback for product quality, fast delivery, and an easy shopping process. Another group posts one-star reviews focused on missing orders, courier problems, refunds, and sizing issues. Overall, the positives stand out, but a subset of orders runs into repeat operational problems.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (4) · Reviews (1) · Quotes shortened · As of: March 2026
Shorts fit well but the badge was attached upside down.
“Shame you gave me a pair where the badge is upside down.”
Great product, speedy delivery and overall good experience.
“Great product with speedy delivery good experience all round”
Poor experience; refund provided was not for the full price.
“they’re refund me not full price”
Excellent service and high product quality.
“Excellent service and quality”
Great value with fast and efficient service.
“Great value,as always.Fast and efficiant service”
Delivered on time with good quality and price.
“Delivered on time, good quality and price”
No delivery updates and no email responses for a month.
“No delivery updates for a month and no response to my emails.”
Prompt service and great rugby shirts; will use again.
“the rugby shirts were great”
Extremely happy; product offers good quality and value.
“quality and value for money”
Reviewer won't use again due to high return costs.
“cost to much to return”
Reviewer describes the experience as really great.
“Really great”
Site was very easy to navigate and purchasing was straightforward.
“very easy to navigate through to purchasing”
Bought kids kit and balls; received fast delivery and good quality.
“Fast delivery and good quality”
Umbro top is comfy, warm and suitable for football training.
“It’s comfy and warm.”
Did not receive order and found courier Evri useless.
“Did not receive my order and evri were useless”
Reviewer reports great service from Umbro.
“Great service”
Excellent and top-quality service; reviewer highly recommends Umbro.
“Top quality service as always.”
Returns are difficult and costly; sizing guide is inaccurate.
“Sizing guide is way off”
Great service, fast delivery and a fantastic product at a good price.
“Fantastic product at a good price.”
Reviewer experienced prompt service from Umbro.
“Prompt service”
Good quality product that fits well.
“Quality made product Fits well”
Order handled quickly with fast delivery and good clothing quality.
“My order was handle really quickly and delivered fast.”
Delivery and communication were great but sizing runs very small.
“Umbro sizing very small fitting got 2 sizes larger than normal and still snug”
Repeated purchases with consistently fast, efficient service and delivery.
“fast and efficient service and delivery”
Top-quality football top, easy site and quick delivery.
“Top quality football top.”
Exchange process involved multiple wrong items but customer service was prompt.
“customer service was prompt and the communication was good and friendly...”
Efficient service and a welcome discount.
“Efficient service and welcome discount.”
Umbro replaced a lost parcel promptly with next-day delivery.
“sent a replacement with next day delivery.”
Items fit perfectly, excellent quality and super fast delivery.
“both fitted perfectly and exceptional quality.”
Ordering and payment were easy and delivery was prompt.
“It was easy to order and pay and the delivery was promp”
Quick delivery and item matched description at a good sale price.
“item as described at a good sale price”
Shopping and delivery process was easy and straightforward.
“All easy and clean shop and delivery”
Item was too small and returns instructions were unclear, incurred cost.
“it was not clear how to return the irem ie by Evri who delivered it or general post”
Sizes were not appropriately represented; XL fit more like a medium.
“Sizes were not appropriately represented. XL is more like a M”
Very good service, easy ordering and prompt delivery updates.
“kept up to date on the delivery”
Pre-ordered re-released gear with no issues; quality and service excellent.
“I had zero issues with them in terms or item quality, delivery or customer service.”
Shoe is comfortable and strong but sole wears unevenly.
“the sole as it wears out it goes extremely on one side”
Customer reports nobody helping to recover their winnings.
“No one is helping me get my winnings back”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Umbro is a sportswear brand focused on football clothing, teamwear, and related equipment. It sells match shirts, training gear, boots, and footballs through its online store and authorised retailers. Umbro provides kit and training ranges for clubs, grassroots teams, and individual shoppers. Its website includes product pages and size guides, with online ordering, returns, and customer service options.