Reviews Analysed
21
We Collect & Analyse Reviews
Umbro
Experiences & Reviews
Umbro is an English sportswear brand founded in 1924 that designs and manufactures football kits, training wear, footwear and related apparel. The company sells through official retail channels and third-party stockists and is known for team kit production and consumer sports clothing. People researching Umbro commonly look for product fit, material quality, delivery and customer-service performance.
Overview & Key Metrics
Positive Sentiment
86%
Latest Review
30d
Overall Rating
4.0
Our Analysis
🎯
Service quality
Most reviewers report fast delivery and efficient service, with responsive customer support; a few cite late deliveries or unresolved order problems.
Share
Strong
29%
💰
Value for money
Only a small number of reviews mention price: comments note discounts and sale prices, but data is limited for firm conclusions.
Share
Mixed
4%
⚡
User experience
Many customers find the website and ordering process easy and clear, though a few reviews report unclear return instructions and exchange friction.
Share
Strong
12%
🔧
Product quality
Multiple reviewers praise material quality and fit, while a notable subset reports sizing inconsistencies and some durability concerns (sole wear, small fits).
Share
Mixed
22%
📞
Communication
Reviewers frequently note good tracking updates and friendly contact; however several describe problems with refunds, returns or missing responses.
Share
Mixed
17%
⭐
Overall experience
A substantial portion of reviews express overall satisfaction and repeat purchases, with positive mentions of delivery, product quality and service.
Share
Strong
17%
Our Independent Methodology
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Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
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Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (May 2022 – September 2025).
Umbro: Quality Training Gear for Every Sport Enthusiast
"I recently discovered Umbro and I must say, I'm really impressed with their products! As a dedicated football fan, I needed some new training wear and decided to browse the official store. There was a great selection of football kits available in various colours, styles and sizes. The quality of the material is exceptional and very comfortable to wear during an intense workout. One thing that stood out to me was how accommodating they were towards my wishes as a customer. They patiently assisted me in selecting the right equipment for my needs without pressuring me into buying anything that didn't fit what I was looking for. The staff knew their stuff about all things sporty which made it easier for them to put together items that would suit me perfectly. It's also worth noting that Umbro happens to be an Official Technical Kit Partner to England Rugby and Williams Racing; such partnerships show their dedication towards creating high-quality training gear that can withstand even the harshest workouts! The website has easy navigation which made shopping stress-free. Overall, my experience at Umbro was exactly what any customer could want: welcoming atmosphere coupled with expert advice on sports apparel/products make it clear why this brand is so successful."
Julio
Collected.reviews
May 05, 2022
Featured for: Product, service and UX praised
Prompt delivery & good quality
"My order was handle really quickly and delivered fast. The quality of t..."
Karen Leatherbarrow
Trustpilot
Sep 30, 2025
Featured for: Fast delivery and product quality
Sizes were not appropriately…
"Sizes were not appropriately r..."
Kevin Michael Cripps
Trustpilot
Sep 30, 2025
Featured for: Clear sizing complaint example
Exchange order issue
"Have ordered many times and no problem but this time I sent an item back for an exchange and they sent me a completely wrong item as a replacement, I..."
Ali Abbas Saghir
Trustpilot
Sep 30, 2025
Featured for: Exchange issue, service resolved
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025
R
Richard king
trustpilot.com
Sep 30, 2025
Quality made product
Quality made pr...
K
Karen Leatherbarrow
trustpilot.com
Sep 30, 2025
Prompt delivery & good quality
My order was handle really quickly and delivered fast. The quality of t...
c
customer
trustpilot.com
Sep 30, 2025
Delivery and Communication great.
Delivery and Communication great. Umbro sizing very sma...
D
D.Astbury
trustpilot.com
Sep 30, 2025
Used a lot
Have used Umbro on numerous occasions and always had fast and...
C
Chris
trustpilot.com
Sep 30, 2025
Champion
Champion. Easy to use site. Top quality foo...
A
Ali Abbas Saghir
trustpilot.com
Sep 30, 2025
Exchange order issue
Have ordered many times and no problem but this time I sent an item back for an exchange and they sent me a completely wrong item as a replacement, I...
J
John
trustpilot.com
Sep 30, 2025
Efficient service and welcome discount.
Efficient service a...
W
Wayne Galey
trustpilot.com
Sep 30, 2025
Quick response and replacement.
Although my item was lost by Evri (Not Umbros fault), when I contacted Umbro Directly they sent...
G
Gail Smith
trustpilot.com
Sep 30, 2025
English Women’s Rugby Clothing
I ordered a women’s England rugby short sleeve t-shirt and a zip up hooded wind breaker in my usually normal size 12 and both fitted perfectly and exc...
C
Consumer
trustpilot.com
Sep 30, 2025
It was easy to order and pay and the…
It was easy to order and pay and t...
M
Mr Chris Davey
trustpilot.com
Sep 30, 2025
Top Boots
Quick delivery and item as d...
P
Petr Zavodnik
trustpilot.com
Sep 30, 2025
All easy and clean shop and delivery
All easy and clean...
J
Jane Hadden
trustpilot.com
Sep 30, 2025
The item was too small so I had to…
The item was too small so I had to return it. Although a return address label was sent it was not clear how to...
K
Kevin Michael Cripps
trustpilot.com
Sep 30, 2025
Sizes were not appropriately…
Sizes were not appropriately r...
R
Robbie Yates
trustpilot.com
Sep 30, 2025
Very good service easy to order
Very good service easy to order etc quick in...
J
Jonny W
trustpilot.com
Sep 30, 2025
Love the re-relased gear
Love the rerelased gear. I've wanted that jumper ever since 1996 and thought I'd never see it again. I ordered the drill pants separate and they came...
G
Godfrey Muhenda
trustpilot.com
Sep 30, 2025
Umbro shoe i would say is good apart…
Umbro shoe i would say is good apart from the the sole as it wears out it goes e...
D
Dawn Quirke
trustpilot.com
Sep 30, 2025
No one is helping me get my winnings…
No one is helping me...
W
Website User
trustpilot.com
Sep 30, 2025
My order was weeks late and I was on…
My order was weeks late and I was on holiday when it ca...
I
Ian
trustpilot.com
Sep 30, 2025
Speedy delivery
Speedy delivery, g...
Conclusion
Reviews show Umbro frequently delivers good product quality and quick fulfilment; many customers highlight comfortable materials and prompt delivery. Common, recurring concerns relate to inconsistent sizing—several reviewers found items smaller than expected—and occasional durability notes (sole wear). Exchange and return experiences are mixed: some customers report smooth, fast replacements while others describe repeated send-backs or unclear return instructions. Prospective buyers should check size guides carefully, consider reviews for specific items, and use tracked delivery or contact customer service promptly if issues arise.