Reviews show Umbro frequently delivers good product quality and quick fulfilment; many customers highlight comfortable materials and prompt delivery. Common, recurring concerns relate to inconsistent sizing—several reviewers found items smaller than expected—and occasional durability notes (sole wear). Exchange and return experiences are mixed: some customers report smooth, fast replacements while others describe repeated send-backs or unclear return instructions. Prospective buyers should check size guides carefully, consider reviews for specific items, and use tracked delivery or contact customer service promptly if issues arise.
Examples from available reviews (Apr 2018 – Feb 2026).
High-quality, comfortable training gear and helpful, unpressured customer service.
“The quality of the material is exceptional and very comfortable to wear during an intense workout.”
Order handled quickly with fast delivery and good clothing quality.
“My order was handle really quickly and delivered fast.”
Sizes were not appropriately represented; XL fit more like a medium.
“Sizes were not appropriately represented. XL is more like a M”
Exchange process involved multiple wrong items but customer service was prompt.
“customer service was prompt and the communication was good and friendly...”
Most reviewers report fast delivery and efficient service, with responsive customer support; a few cite late deliveries or unresolved order problems.
Only a small number of reviews mention price: comments note discounts and sale prices, but data is limited for firm conclusions.
Many customers find the website and ordering process easy and clear, though a few reviews report unclear return instructions and exchange friction.
Multiple reviewers praise material quality and fit, while a notable subset reports sizing inconsistencies and some durability concerns (sole wear, small fits).
Reviewers frequently note good tracking updates and friendly contact; however several describe problems with refunds, returns or missing responses.
A substantial portion of reviews express overall satisfaction and repeat purchases, with positive mentions of delivery, product quality and service.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (4) · Reviews (1) · Quotes shortened · As of: February 2026
Shorts fit well but the badge was attached upside down.
“Shame you gave me a pair where the badge is upside down.”
Great product, speedy delivery and overall good experience.
“Great product with speedy delivery good experience all round”
Poor experience; refund provided was not for the full price.
“they’re refund me not full price”
Excellent service and high product quality.
“Excellent service and quality”
Great value with fast and efficient service.
“Great value,as always.Fast and efficiant service”
Delivered on time with good quality and price.
“Delivered on time, good quality and price”
No delivery updates and no email responses for a month.
“No delivery updates for a month and no response to my emails.”
Prompt service and great rugby shirts; will use again.
“the rugby shirts were great”
Extremely happy; product offers good quality and value.
“quality and value for money”
Reviewer won't use again due to high return costs.
“cost to much to return”
Reviewer describes the experience as really great.
“Really great”
Site was very easy to navigate and purchasing was straightforward.
“very easy to navigate through to purchasing”
Bought kids kit and balls; received fast delivery and good quality.
“Fast delivery and good quality”
Umbro top is comfy, warm and suitable for football training.
“It’s comfy and warm.”
Did not receive order and found courier Evri useless.
“Did not receive my order and evri were useless”
Reviewer reports great service from Umbro.
“Great service”
Excellent and top-quality service; reviewer highly recommends Umbro.
“Top quality service as always.”
Returns are difficult and costly; sizing guide is inaccurate.
“Sizing guide is way off”
Great service, fast delivery and a fantastic product at a good price.
“Fantastic product at a good price.”
Reviewer experienced prompt service from Umbro.
“Prompt service”
Good quality product that fits well.
“Quality made product Fits well”
Order handled quickly with fast delivery and good clothing quality.
“My order was handle really quickly and delivered fast.”
Delivery and communication were great but sizing runs very small.
“Umbro sizing very small fitting got 2 sizes larger than normal and still snug”
Repeated purchases with consistently fast, efficient service and delivery.
“fast and efficient service and delivery”
Top-quality football top, easy site and quick delivery.
“Top quality football top.”
Exchange process involved multiple wrong items but customer service was prompt.
“customer service was prompt and the communication was good and friendly...”
Efficient service and a welcome discount.
“Efficient service and welcome discount.”
Umbro replaced a lost parcel promptly with next-day delivery.
“sent a replacement with next day delivery.”
Items fit perfectly, excellent quality and super fast delivery.
“both fitted perfectly and exceptional quality.”
Ordering and payment were easy and delivery was prompt.
“It was easy to order and pay and the delivery was promp”
Quick delivery and item matched description at a good sale price.
“item as described at a good sale price”
Shopping and delivery process was easy and straightforward.
“All easy and clean shop and delivery”
Item was too small and returns instructions were unclear, incurred cost.
“it was not clear how to return the irem ie by Evri who delivered it or general post”
Sizes were not appropriately represented; XL fit more like a medium.
“Sizes were not appropriately represented. XL is more like a M”
Very good service, easy ordering and prompt delivery updates.
“kept up to date on the delivery”
Pre-ordered re-released gear with no issues; quality and service excellent.
“I had zero issues with them in terms or item quality, delivery or customer service.”
Shoe is comfortable and strong but sole wears unevenly.
“the sole as it wears out it goes extremely on one side”
Customer reports nobody helping to recover their winnings.
“No one is helping me get my winnings back”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Umbro is an English sportswear brand founded in 1924 that designs and manufactures football kits, training wear, footwear and related apparel. The company sells through official retail channels and third-party stockists and is known for team kit production and consumer sports clothing. People researching Umbro commonly look for product fit, material quality, delivery and customer-service performance.