Reviews show Umbro frequently delivers good product quality and quick fulfilment; many customers highlight comfortable materials and prompt delivery. Common, recurring concerns relate to inconsistent sizing—several reviewers found items smaller than expected—and occasional durability notes (sole wear). Exchange and return experiences are mixed: some customers report smooth, fast replacements while others describe repeated send-backs or unclear return instructions. Prospective buyers should check size guides carefully, consider reviews for specific items, and use tracked delivery or contact customer service promptly if issues arise.
Examples from available reviews (Apr 2018 – Feb 2026).
High-quality, comfortable training gear and helpful, unpressured customer service.
“The quality of the material is exceptional and very comfortable to wear during an intense workout.”
Order handled quickly with fast delivery and good clothing quality.
“My order was handle really quickly and delivered fast.”
Sizes were not appropriately represented; XL fit more like a medium.
“Sizes were not appropriately represented. XL is more like a M”
Exchange process involved multiple wrong items but customer service was prompt.
“customer service was prompt and the communication was good and friendly...”
Most reviewers report fast delivery and efficient service, with responsive customer support; a few cite late deliveries or unresolved order problems.
Only a small number of reviews mention price: comments note discounts and sale prices, but data is limited for firm conclusions.
Many customers find the website and ordering process easy and clear, though a few reviews report unclear return instructions and exchange friction.
Multiple reviewers praise material quality and fit, while a notable subset reports sizing inconsistencies and some durability concerns (sole wear, small fits).
Reviewers frequently note good tracking updates and friendly contact; however several describe problems with refunds, returns or missing responses.
A substantial portion of reviews express overall satisfaction and repeat purchases, with positive mentions of delivery, product quality and service.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (4) · Reviews (1) · Quotes shortened · As of: February 2026
Order was weeks late and reviewer did not receive it, requests refund.
“My order was weeks late and I was on holiday when it came and I never got my order”
Speedy delivery with great communication.
“Speedy delivery, great communication”
I recently discovered Umbro and I must say, I'm really impressed with their products! As a dedicated football fan, I needed some new training wear and decided to browse the official store. There was a great selection of football kits available in various colours, styles and sizes. The quality of the material is exceptional and very comfortable to wear during an intense workout.
One thing that stood out to me was how accommodating they were towards my wishes as a customer. They patiently assisted me in selecting the right equipment for my needs without pressuring me into buying anything that didn't fit what I was looking for. The staff knew their stuff about all things sporty which made it easier for them to put together items that would suit me perfectly.
It's also worth noting that Umbro happens to be an Official Technical Kit Partner to England Rugby and Williams Racing; such partnerships show their dedication towards creating high-quality training gear that can withstand even the harshest workouts!
The website has easy navigation which made shopping stress-free. Overall, my experience at Umbro was exactly what any customer could want: welcoming atmosphere coupled with expert advice on sports apparel/products make it clear why this brand is so successful.
Order delayed by over 15 days and still not dispatched.
“It's been 15 days over my order and still waiting to be dispatched.”
Product differed slightly from order and delivery was somewhat slow.
“received a product slightly different from what I ordered”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Umbro is an English sportswear brand founded in 1924 that designs and manufactures football kits, training wear, footwear and related apparel. The company sells through official retail channels and third-party stockists and is known for team kit production and consumer sports clothing. People researching Umbro commonly look for product fit, material quality, delivery and customer-service performance.