Customers often praise Umbro for quick order processing, fast delivery, and high-quality football and training gear. Many reviews mention good value and a smooth online checkout. Several reviewers describe ongoing sizing and returns issues that lead to extra cost or frustration. A smaller but notable group reports missing deliveries, courier problems, and refunds that come back incomplete.
Examples from available reviews (Apr 2018 – Mar 2026).
Items fit perfectly, excellent quality and super fast delivery.
“both fitted perfectly and exceptional quality.”
Did not receive order and found courier Evri useless.
“Did not receive my order and evri were useless”
Sizes were not appropriately represented; XL fit more like a medium.
“Sizes were not appropriately represented. XL is more like a M”
Poor experience; refund provided was not for the full price.
“they’re refund me not full price”
Many reviews describe quick, smooth order processing, fast replacements, and helpful exchange support. Another clear set of complaints points to missing parcels, late deliveries, and courier issues, including with Evri. Some customers also mention refunds or fixes that arrive late or only partially.
Customers often call the products good value, pointing to sale prices and solid material quality. A smaller number mention high return costs or repair/return expense as a reason not to buy again. Most value praise comes down to price paired with perceived durability and fit.
Shoppers often say the website is easy to use, with simple navigation and checkout. Several reviews flag sizing that feels off and return instructions that are hard to follow, including comments that items run small and XL fits like a medium. Confusion around returns sometimes adds unexpected costs after purchase.
Many customers like the comfort, sturdy materials, and fit for football and training. Some report defects on arrival, such as an upside-down badge, uneven sole wear, or items that don’t match the order. Multiple reviews specifically say rugby shirts, tops, and kids’ kits meet expectations for quality.
Many reviews mention clear delivery updates and good communication when orders arrive quickly. A smaller group reports long stretches with no tracking updates and no replies to emails. Experiences range from timely status messages to extended silence.
Many reviewers leave five-star feedback for product quality, fast delivery, and an easy shopping process. Another group posts one-star reviews focused on missing orders, courier problems, refunds, and sizing issues. Overall, the positives stand out, but a subset of orders runs into repeat operational problems.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (4) · Reviews (1) · Quotes shortened · As of: March 2026
Order was weeks late and reviewer did not receive it, requests refund.
“My order was weeks late and I was on holiday when it came and I never got my order”
Speedy delivery with great communication.
“Speedy delivery, great communication”
I recently discovered Umbro and I must say, I'm really impressed with their products! As a dedicated football fan, I needed some new training wear and decided to browse the official store. There was a great selection of football kits available in various colours, styles and sizes. The quality of the material is exceptional and very comfortable to wear during an intense workout.
One thing that stood out to me was how accommodating they were towards my wishes as a customer. They patiently assisted me in selecting the right equipment for my needs without pressuring me into buying anything that didn't fit what I was looking for. The staff knew their stuff about all things sporty which made it easier for them to put together items that would suit me perfectly.
It's also worth noting that Umbro happens to be an Official Technical Kit Partner to England Rugby and Williams Racing; such partnerships show their dedication towards creating high-quality training gear that can withstand even the harshest workouts!
The website has easy navigation which made shopping stress-free. Overall, my experience at Umbro was exactly what any customer could want: welcoming atmosphere coupled with expert advice on sports apparel/products make it clear why this brand is so successful.
Order delayed by over 15 days and still not dispatched.
“It's been 15 days over my order and still waiting to be dispatched.”
Product differed slightly from order and delivery was somewhat slow.
“received a product slightly different from what I ordered”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Umbro is a sportswear brand focused on football clothing, teamwear, and related equipment. It sells match shirts, training gear, boots, and footballs through its online store and authorised retailers. Umbro provides kit and training ranges for clubs, grassroots teams, and individual shoppers. Its website includes product pages and size guides, with online ordering, returns, and customer service options.