Reviews Analysed
20
We Collect & Analyse Reviews
Ultimo Electronics
Experiences & Reviews
Ultimo Electronics is an online seller of consumer electronics and refurbished devices. They list phones, watches, laptops and other gadgets through web channels and third‑party marketplaces. People checking reviews should look for information on condition grades, return windows, warranty terms and marketplace buyer protection. Keep documentation (order confirmations, photos, tracked returns) handy when assessing a seller.
Overview & Key Metrics
Positive Sentiment
15%
Latest Review
19d
Overall Rating
1.5
Our Analysis
🎯
Service quality
Frequent reports of slow or refused refunds, delayed replacements and inconsistent fulfilment; a minority of customers report timely replacements.
Share
Weak
21%
💰
Value for money
Several reviewers report financial loss or disappointment when items were misdescribed, leading to chargebacks or long waits for refunds.
Share
Weak
8%
⚡
User experience
Customers report mixed ordering experiences: a few smooth direct website purchases, but multiple issues with tracking, returns and marketplace interactions.
Share
Weak
8%
🔧
Product quality
Many reviewers describe items arriving scratched, damaged, faulty or fitted with non‑original parts; isolated reports include severe faults and overheating.
Share
Weak
21%
📞
Communication
Numerous reports of unreturned messages, inconsistent explanations (tracking/receipt disputes) and repeated follow‑ups required to progress refunds or replacements.
Share
Weak
18%
⭐
Overall experience
Majority of reviews describe negative end‑to‑end experiences (condition, returns, refunds); a small number note satisfactory, on‑time deliveries.
Share
Weak
25%
Our Independent Methodology
How we analyse customer reviews without bias
Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 20 verified reviews (September 2025).
iPhone 11 - on time, as described
"I ordered an iPhone 11 directly from UE's website, as I had had a previously good experience two years ago ordering similar from the company via Amazo..."
Joanna
Trustpilot
Sep 30, 2025
Featured for: On‑time delivery; product as described
If I could give zero stars I would
"If I could give zero stars I would. Avoid this company at all costs. They tell you they are sending your item, give fake tracking numbers and then say..."
carly thornton
Trustpilot
Sep 30, 2025
Featured for: Fake tracking; refund delays
Bought iPhone 7+
"Bought a gold iPhone 7+ in late 2021, the condition was marked as excellent. It arrived, scratched annd cracked and the battery capacity was below 80%..."
L B
Trustpilot
Sep 30, 2025
Featured for: Overheated device; safety concern
Ultimo are the ultimate cowboys! Do not buy from them!
"I ordered an iphone 13pro max on Jan 2nd as it was for my daughter's birthday on the 25th and knew I had to ensure if it came damaged I had time to re..."
Veronica Cogan
Trustpilot
Sep 30, 2025
Featured for: Misrepresented goods; refund delays
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 20 reviews
All Customer Reviews
Sources: Trustpilot (20) · Quotes shortened · As of: September 2025
L
L B
trustpilot.com
Sep 30, 2025
Bought iPhone 7+
Bought a gold iPhone 7+ in late 2021, the condition was marked as excellent. It arrived, scratched annd cracked and the battery capacity was below 80%...
c
carly thornton
trustpilot.com
Sep 30, 2025
If I could give zero stars I would
If I could give zero stars I would. Avoid this company at all costs. They tell you they are sending your item, give fake tracking numbers and then say...
D
Darren Wilkinson
trustpilot.com
Sep 30, 2025
SCAM COMPANY
SCAM COMPANY. They also trade as Renew Electronics. Their MO is to sell you rubbish and delay refunds. They also regularly send replacement items that...
A
A. Smith
trustpilot.com
Sep 30, 2025
Avoid!
Purchased an Apple Watch via Wowcher labelled as in 'good' condition. Arrived with deep scratches covering the entire outer edge of the watch screen....
S
S McCredie
trustpilot.com
Sep 30, 2025
Avoid, avoid, avoid...
Bought a pair of Apple AirPods Max from Ultimo Electronics via Amazon UK for £468.95 in May 2023. Sold as "new, returned item". Returned to Apple Stor...
A
Angela Light-Armon
trustpilot.com
Sep 30, 2025
Faulty product
Faulty product . Returned 8 weeks later still waiting for refund . Only to be told the same over and over it's with wowcher . N they bounce it back no...
H
Harsh PATEL
trustpilot.com
Sep 30, 2025
Worst service
Worst service. Delying on delivery on purpose with crime and stolen phone with DPD. Phone never a...
J
Joanna
trustpilot.com
Sep 30, 2025
iPhone 11 - on time, as described
I ordered an iPhone 11 directly from UE's website, as I had had a previously good experience two years ago ordering similar from the company via Amazo...
P
PAULINE MOANE
trustpilot.com
Sep 30, 2025
Promise kept
Well they kept their word and sent me a more improved Chro...
M
MR BERNARD MOANE
trustpilot.com
Sep 30, 2025
Postitive promise
This business has promised a more up to date replacememt for...
R
Ryan O'flynn
trustpilot.com
Sep 30, 2025
Came scratched loads on all parts of…
Came scratched loads...
V
Veronica Cogan
trustpilot.com
Sep 30, 2025
Ultimo are the ultimate cowboys! Do not buy from them!
I ordered an iphone 13pro max on Jan 2nd as it was for my daughter's birthday on the 25th and knew I had to ensure if it came damaged I had time to re...
D
David Austin
trustpilot.com
Sep 30, 2025
A total fraud outfit
A total fraud outfit! They have 2 screen shots! One shows a new watch series 6! Then you try and use it and it doesn't work properly! It paused 9 time...
B
Barbara
trustpilot.com
Sep 30, 2025
Liers and liers.never again.
Liers and liers.never a...
N
Nicky Anderson
trustpilot.com
Sep 30, 2025
Please be warned! Do not use.
I wish I had read these reviews prior to purchasing via Amazon!! I purchased an Apple Watch for my daughters Christmas. Upon receiving we noticed that...
F
Freddie
trustpilot.com
Sep 30, 2025
AVOID AT ALL COSTS – Absolutely appalling!
I cannot express how terrible my experience with Ultimo Electronics has been. I purchased an Apple Watch that was described as “excellent condition.”...
L
Lou
trustpilot.com
Sep 30, 2025
Terrible company
Terrible company, customer service poor albeit polite. Bethany’s a treat! Purchased a refurbished iPhone 12 PRO and it seemed ok at first. Christmas D...
J
JP Artist
trustpilot.com
Sep 30, 2025
READ Before Buying From Them..
READ Before Buying From Them... The Amazon Refurbished phone they sold me in "Perfect Condition" was received with two scratches across the front scre...
K
Kaley
trustpilot.com
Sep 30, 2025
Bought an iPhone described as excellent…
Bought an iPhone described as excellent quality it came with chips in the screen, sent it back special delivery which they received as I get photo pro...
C
CharLP
trustpilot.com
Sep 30, 2025
APPALLING- READ reviews before purchasing
READ reviews before purchasing. Ordered iPhone 11 via Amazon described as ‘excellent’ arrived Face ID does not work, contacted seller no response but...
Conclusion
Reviews of Ultimo Electronics in this sample predominantly describe problems with product condition (scratches, non‑original parts, faults) and lengthy or disputed refunds. Customers also report repeated communication issues, tracking inconsistencies and slow handling of returns. A small number of buyers reported receiving items as described and on time. If you consider purchasing, document item condition on arrival, use tracked returns, review the seller’s stated return policy and rely on marketplace protections or your card issuer if refunds are delayed.