Feedback is split between many reports of damaged or misdescribed devices and a smaller group of happy buyers. A common complaint is refunds being delayed or not paid after returns. Positive reviews point to fast processing, accurate listings, and supportive aftercare for refurbished devices. Returns communication and tracking repeatedly frustrate customers.
Examples from available reviews (Mar 2023 – Mar 2026).
Phone faulty and seller refused refund, Amazon later refunded promptly.
“Their policy is not to refund despite the law on distance selling”
Received severely damaged Chromebooks and seller refused postage refunds.
“a Chromebook with one of the hinges smashed off.”
Refurbished laptop arrived promptly and performed well, satisfied customer.
“Quick processing time . Good communication.”
Excellent customer service, fast delivery and good watch.
“Brilliant customer service, delivered really quick , great watch”
Many reviews describe refunds for returned items being delayed or refused. Several customers say they only got a refund after a marketplace or another third party stepped in. Fewer reviews praise quick handling and useful help with setup.
Low value is often linked to items arriving scratched, used, or not working. Mentions of good value are less common and focus on refurbished devices that meet expectations. One review explicitly praises value along with fast delivery and service.
Experiences range from on‑time, accurate deliveries to claims of dishonest handling or withheld refunds. Several positive reviews mention quick dispatch and devices matching the description. Negative reviews often describe repeated chasing and conflicting messages from staff.
The most repeated issue is devices arriving damaged, with reports of heavy scratches, broken hinges, dents, and units that will not power on. Fewer reviews say items beat the description or arrived in perfect condition. Several complaints mention battery health and non‑original parts.
Many reviewers cite slow replies, evasive answers, and disputes over whether returns were received. Complaints include tracking updates described as fake or misleading and staff who only respond after prompting. A minority report clear communication and fast fixes.
Feedback is mixed and leans heavily toward complaints about service and device condition. A clear minority report smooth purchases, quick delivery, and issues that were solved. The most consistent problems involve refunds, return handling, and the condition of devices on arrival.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (31) · Reviews (19) · Quotes shortened · As of: March 2026
Phone faulty and seller refused refund, Amazon later refunded promptly.
“Their policy is not to refund despite the law on distance selling”
Returned item promptly but seller repeatedly promised refunds and failed.
“I actually feel sorry for Bethany having to lie continuously promising a refund”
Damaged watch returned but refund repeatedly promised and not issued.
“Complete scammers avoid at all costs.”
Item misdescribed and refund delayed over a month, suspicion of scam.
“Scam Company...”
Received broken tablet with dents and scratches; seller unresponsive.
“Sent a broken tablet that doesn’t work or turn on”
Received broken tablet with dents and scratches; seller unresponsive.
“Sent a broken tablet that doesn’t work or turn on”
Refurbished laptop arrived promptly and performed well, satisfied customer.
“Quick processing time . Good communication.”
Watch arrived badly scratched and seller unresponsive to complaints.
“back of the watch looks like it’s been scraped along the floor”
Received severely damaged Chromebooks and seller refused postage refunds.
“a Chromebook with one of the hinges smashed off.”
Returned scratched watch and refund delayed with evasive, contradictory responses.
“It arrived scratched, dirty and with a weak battery.”
Order delayed, return accepted but refund delayed until Amazon intervened.
“I had to report them to amazon to receive my money back.”
Seller provided excellent laptop and helpful setup support.
“The laptop I purchased from him has been excellent.”
Phone sent for repair and seller failed to provide updates.
“They do not respond unless prompted.”
Phone arrived damaged, overheated and failed after two years.
“DO NOT BUY FROM HERE!”
Seller gave fake tracking, delayed stock and withheld refunds for months.
“give fake tracking numbers”
Seller sold poor products, delayed refunds and mismanaged returns.
“SCAM COMPANY.”
Watch arrived heavily scratched and seller failed to respond.
“Arrived with deep scratches covering the entire outer edge of the watch screen.”
AirPods sold as new were actually used and seller refused resolution.
“They are not to be trusted.”
Returned faulty Chromebook but refund delayed and blame shifted to Wowcher.
“Returned 8 weeks later still waiting for refund .”
Reviewer claims deliberate delivery delays and alleged theft by courier.
“they are doing crime with DPD to steal peoples money”
iPhone arrived on time and in the described condition.
“the phone arrived in the time specified and in the condition described on the website.”
Seller sent an improved Chromebook and fulfilled their promise.
“they kept their word and sent me a more improved Chromebook.”
Business promised an updated replacement for faulty Chromebook.
“promised a more up to date replacememt for the faulty chromebook”
Device arrived with heavy scratches on all parts.
“Came scratched loads on all parts of device”
Phone had non‑Apple parts and refund was repeatedly delayed.
“Ultimo are the ultimate cowboys.”
Watch repeatedly failed and seller misrepresented its condition.
“A total fraud outfit!”
Reviewer labels seller dishonest and warns others not to buy.
“Liers and liers.never again.”
Returned watch was tracked as delivered but seller denies receipt.
“return was never received - and to start a claim through the Royal Mail.”
Item in poor condition, replacement worse, and customer service inadequate.
“Their “excellent condition” is a complete joke, bordering on false advertising.”
Refurbished phone was faulty and refunds refused, replacement delays followed.
“they refused to refund, only replace.”
Phone arrived scratched and refund took 17 days after chasing.
“I received my refund 17 days after they had taken the money from me.”
Phone arrived damaged and refund processing was delayed and unresponsive.
“it came with chips in the screen”
Faulty phone returned but seller delayed refund despite proof of return.
“Face ID does not work”
Replacement phone was poor and refund only after Amazon involvement.
“USELESS, DO NOT BUY FROM HERE!”
Apple Watch had low battery health and refund was promised but not issued.
“Apple watch arrived with battery health lower than the minimum advertised level.”
Order not dispatched; item scratched; refund grudging and postage not refunded.
“They didn’t dispatch my order at all”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Ultimo Electronics sells and refurbishes consumer electronics online. It supplies smartphones, tablets, laptops, smartwatches, and audio accessories. The company offers refurbishment, diagnostic testing, battery checks, and repair options. It sells through e‑commerce platforms and its own webstore, with shipping and returns in place. Technical teams handle functional testing and cosmetic grading during refurbishment.