Feedback is split between many reports of damaged or misdescribed devices and a smaller group of happy buyers. A common complaint is refunds being delayed or not paid after returns. Positive reviews point to fast processing, accurate listings, and supportive aftercare for refurbished devices. Returns communication and tracking repeatedly frustrate customers.
Examples from available reviews (Mar 2023 – Mar 2026).
Phone faulty and seller refused refund, Amazon later refunded promptly.
“Their policy is not to refund despite the law on distance selling”
Received severely damaged Chromebooks and seller refused postage refunds.
“a Chromebook with one of the hinges smashed off.”
Refurbished laptop arrived promptly and performed well, satisfied customer.
“Quick processing time . Good communication.”
Excellent customer service, fast delivery and good watch.
“Brilliant customer service, delivered really quick , great watch”
Many reviews describe refunds for returned items being delayed or refused. Several customers say they only got a refund after a marketplace or another third party stepped in. Fewer reviews praise quick handling and useful help with setup.
Low value is often linked to items arriving scratched, used, or not working. Mentions of good value are less common and focus on refurbished devices that meet expectations. One review explicitly praises value along with fast delivery and service.
Experiences range from on‑time, accurate deliveries to claims of dishonest handling or withheld refunds. Several positive reviews mention quick dispatch and devices matching the description. Negative reviews often describe repeated chasing and conflicting messages from staff.
The most repeated issue is devices arriving damaged, with reports of heavy scratches, broken hinges, dents, and units that will not power on. Fewer reviews say items beat the description or arrived in perfect condition. Several complaints mention battery health and non‑original parts.
Many reviewers cite slow replies, evasive answers, and disputes over whether returns were received. Complaints include tracking updates described as fake or misleading and staff who only respond after prompting. A minority report clear communication and fast fixes.
Feedback is mixed and leans heavily toward complaints about service and device condition. A clear minority report smooth purchases, quick delivery, and issues that were solved. The most consistent problems involve refunds, return handling, and the condition of devices on arrival.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (31) · Reviews (19) · Quotes shortened · As of: March 2026
iPhone X arrived not powering on; reviewer warns against buying.
“Bought Iphone X 256 GB describer as good condition but got phone that doesn`t turn on.”
Refurbished iPhone had hardware faults and postage was wrongly deducted.
“they refunded instead, bizarrely, deducting the postage,”
iPad in excellent condition but battery failing; company offered repair or replacement.
“Very impressed by this company. The I Pad 4 mini was in excellent condition.”
Excellent customer service, fast delivery and good watch.
“Brilliant customer service, delivered really quick , great watch”
Watch problem was resolved quickly and reviewer satisfied.
“I had a problem with my watch witch they rectified very quickly and I am completely satisfied with their service.”
Order processed swiftly and delivered earlier than expected.
“my order was dealt with very swiftly and was delivered before the estimated day very happy with my purchase would definitely recommend”
Product exceeded description and arrived quickly.
“Excellent product . Described as good but looks perfect to me.”
New phone arrived in perfect condition and reviewer pleased.
“New phone arrived . Perfect condition.very happy”
Reviewer recommends company for good value, service and fast delivery.
“Good value, Great customer service and fast delivery”
Prompt delivery and product as described.
“Prompt and product just as described”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Ultimo Electronics sells and refurbishes consumer electronics online. It supplies smartphones, tablets, laptops, smartwatches, and audio accessories. The company offers refurbishment, diagnostic testing, battery checks, and repair options. It sells through e‑commerce platforms and its own webstore, with shipping and returns in place. Technical teams handle functional testing and cosmetic grading during refurbishment.