Reviews of Ultimo Electronics in this sample predominantly describe problems with product condition (scratches, non‑original parts, faults) and lengthy or disputed refunds. Customers also report repeated communication issues, tracking inconsistencies and slow handling of returns. A small number of buyers reported receiving items as described and on time. If you consider purchasing, document item condition on arrival, use tracked returns, review the seller’s stated return policy and rely on marketplace protections or your card issuer if refunds are delayed.
Examples from available reviews (Mar 2023 – Feb 2026).
iPhone arrived on time and in the described condition.
“the phone arrived in the time specified and in the condition described on the website.”
Seller gave fake tracking, delayed stock and withheld refunds for months.
“give fake tracking numbers”
Phone arrived damaged, overheated and failed after two years.
“DO NOT BUY FROM HERE!”
Phone had non‑Apple parts and refund was repeatedly delayed.
“Ultimo are the ultimate cowboys.”
Frequent reports of slow or refused refunds, delayed replacements and inconsistent fulfilment; a minority of customers report timely replacements.
Several reviewers report financial loss or disappointment when items were misdescribed, leading to chargebacks or long waits for refunds.
Customers report mixed ordering experiences: a few smooth direct website purchases, but multiple issues with tracking, returns and marketplace interactions.
Many reviewers describe items arriving scratched, damaged, faulty or fitted with non‑original parts; isolated reports include severe faults and overheating.
Numerous reports of unreturned messages, inconsistent explanations (tracking/receipt disputes) and repeated follow‑ups required to progress refunds or replacements.
Majority of reviews describe negative end‑to‑end experiences (condition, returns, refunds); a small number note satisfactory, on‑time deliveries.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (31) · Reviews (19) · Quotes shortened · As of: February 2026
iPhone X arrived not powering on; reviewer warns against buying.
“Bought Iphone X 256 GB describer as good condition but got phone that doesn`t turn on.”
Refurbished iPhone had hardware faults and postage was wrongly deducted.
“they refunded instead, bizarrely, deducting the postage,”
iPad in excellent condition but battery failing; company offered repair or replacement.
“Very impressed by this company. The I Pad 4 mini was in excellent condition.”
Excellent customer service, fast delivery and good watch.
“Brilliant customer service, delivered really quick , great watch”
Watch problem was resolved quickly and reviewer satisfied.
“I had a problem with my watch witch they rectified very quickly and I am completely satisfied with their service.”
Order processed swiftly and delivered earlier than expected.
“my order was dealt with very swiftly and was delivered before the estimated day very happy with my purchase would definitely recommend”
Product exceeded description and arrived quickly.
“Excellent product . Described as good but looks perfect to me.”
New phone arrived in perfect condition and reviewer pleased.
“New phone arrived . Perfect condition.very happy”
Reviewer recommends company for good value, service and fast delivery.
“Good value, Great customer service and fast delivery”
Prompt delivery and product as described.
“Prompt and product just as described”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Ultimo Electronics is an online seller of consumer electronics and refurbished devices. They list phones, watches, laptops and other gadgets through web channels and third‑party marketplaces. People checking reviews should look for information on condition grades, return windows, warranty terms and marketplace buyer protection. Keep documentation (order confirmations, photos, tracked returns) handy when assessing a seller.