Reviews Analysed
21
We Collect & Analyse Reviews
Typo
Experiences & Reviews
Typo is a retail brand focused on stationery, gifts, homewares and small accessories, trading via physical stores and an online shop. Shoppers search Typo for novelty stationery, gifting ideas and lifestyle items. Independent reviews typically cover product range and quality, pricing and promotions, delivery performance and customer support.
Overview & Key Metrics
Positive Sentiment
33%
Latest Review
11d
Overall Rating
2.3
Our Analysis
🎯
Service quality
Delivery and customer-service reliability are inconsistent: several reviewers report unresolved orders or refunds, while some report fast shipping and helpful staff.
Share
Weak
20%
💰
Value for money
Perceptions of value vary: some reviewers call items bargains or good value, others report misleading in-store versus online pricing and reduced loyalty rewards.
Share
Mixed
8%
⚡
User experience
Shopping experience varies: some praise store and site browsing, others report stock inaccuracies, account issues and missing suggested-item features.
Share
Weak
20%
🔧
Product quality
Many reviewers report satisfactory product quality for stationery, clothing and accessories; a smaller number report cheap materials or damaged items on arrival.
Share
Strong
10%
📞
Communication
Frequent complaints about support responsiveness and long waits; a minority of reviews note prompt in-store assistance or quick replacement handling.
Share
Weak
17%
⭐
Overall experience
Overall impressions are polarised: positive purchase experiences and quick deliveries exist, but many customers report unresolved service and refund issues.
Share
Weak
26%
Our Independent Methodology
How we analyse customer reviews without bias
Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (June 2022 – September 2025).
Fab!
"Needed a 2 litre water bottle so I could start taking creatine. One came up on typo, ordered it without thinking..."
Naomi
Trustpilot
Sep 30, 2025
Featured for: Clear product-quality and price praise
Great experience
"Not sure why there are such terrible reviews. I had a positive experience. I was a little worried by the reviews, but still went ahead and ordered. Or..."
Hannah
Trustpilot
Sep 30, 2025
Featured for: Fast shipping and good packaging
If I could give this company a 0
"If I could give this company a 0, I would. The Customer Service is absolutely appalling. I had two orders. One refunded on 5/10, one that I sent back..."
customer
Trustpilot
Sep 30, 2025
Featured for: Strong example of customer-service failure
Very cheap and nasty material
"Very cheap and nasty material, it feels exactly like fast fashion from SheIn. There’s no way I would we..."
The S family
Trustpilot
Sep 30, 2025
Featured for: Explicit product-quality complaint
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
Filter by Rating
Filter by Source
Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025
H
Hannah
trustpilot.com
Sep 30, 2025
Great experience
Not sure why there are such terrible reviews. I had a positive experience. I was a little worried by the reviews, but still went ahead and ordered. Or...
N
Naomi
trustpilot.com
Sep 30, 2025
Fab!
Needed a 2 litre water bottle so I could start taking creatine. One came up on typo, ordered it without thinking...
P
Private
trustpilot.com
Sep 30, 2025
Terrible customer service
Terrible customer service. I've been unable to make an order for the last month and something wrong with my account. I've reported to customer support...
S
Samuel
trustpilot.com
Sep 30, 2025
Fantastic clothes
...
D
Danni
trustpilot.com
Sep 30, 2025
Deceptive and misleading
Typo is owned by Cotton On. Bought some socks from a Typo store today. After I got home and checked on their website to see what else they had, I noti...
T
The S family
trustpilot.com
Sep 30, 2025
Very cheap and nasty material
Very cheap and nasty material, it feels exactly like fast fashion from SheIn. There’s no way I would we...
k
keri robinson
trustpilot.com
Sep 30, 2025
There Point System has gone Down hill
There Point System has gone Down hill when Cotton On first opened you used to get a $10 Birthday gift Card over the years it has gone down to $5. i do...
A
Asher
trustpilot.com
Sep 30, 2025
never received gift card
never received gift card, customer service no help at all. Seems like total scam. spoke to customer support several times, empty promises only. I used...
L
Lucius Ng
trustpilot.com
Sep 30, 2025
Lenis
It would be helpful if Cotton On suggested related items when I’m shopping, like pairing...
F
Finn
trustpilot.com
Sep 30, 2025
Listing out of stock items as in stock
An item I ordered for a birthday present that was in stock was apparently not in stock at all so I'm now awaiting my refund wh...
D
Deraen
trustpilot.com
Sep 30, 2025
Awful
Left my parcel out in the rain and wouldn’t h...
J
J
trustpilot.com
Sep 30, 2025
Cotton On does not care about…
Cotton On does not care about Australian customers anymore, except to take their money. Purchased an online gift voucher for $150. Received the receip...
E
Emma
trustpilot.com
Sep 30, 2025
Ordered items on the 22nd November
Ordered items on the 22nd November. No dispatch details just says disaptched. No...
c
customer
trustpilot.com
Sep 30, 2025
If I could give this company a 0
If I could give this company a 0, I would. The Customer Service is absolutely appalling. I had two orders. One refunded on 5/10, one that I sent back...
C
Chloe Broderick
trustpilot.com
Sep 30, 2025
Great brand!
One of my all time favorite clothing brands! Purchased some lingerie, gym shorts/tops and linen beach shirts - the material is amazing. Super comforta...
S
SARAH
trustpilot.com
Sep 30, 2025
GREAT!
saw the shop in MK but it was busy and did manage to have a proper look. Found them online...
T
Tyler
trustpilot.com
Sep 30, 2025
Do not order from cotton on
Ordered some gifts from them about a year ago and 2 arrived damaged, they refunded me because they couldn’t replace, which is fair enough. Recently or...
R
Ramdom customer
trustpilot.com
Sep 30, 2025
Went to typo Wellington
Went to typo Wellington , strongly dislike they kin...
P
Pam W
trustpilot.com
Sep 30, 2025
Super friendly staff
Super friendly staff and always hel...
S
Soph Rose
trustpilot.com
Sep 30, 2025
Awful experience
Awful experience - ordered a phone case a week ago, received no confirmation email even though they took the money from my account immediately. Order...
Conclusion
Reviews show a mix of reliable product experiences and repeated service shortfalls. Several customers praise product quality, value buys and fast dispatch, while a substantial number report difficulties with orders, refunds, vouchers and customer support. If you are considering Typo, check stock availability, delivery options and refund/gift-card policies before purchase. For gift purchases or higher-value orders, consider documented delivery and confirm return processes in advance.