Many reviews describe repeated breakdowns in order fulfilment and after-sales help. Several customers report items arriving damaged or going missing, followed by failed attempts to get refunds or replacements. Others praise individual store staff and certain products, including clothing and bottles. Concerns about durability sit alongside occasional stories of quick fixes and supportive in-store service.
Examples from available reviews (May 2022 – Mar 2026).
Order lost in transit and the company closed the case without processing refund.
“They lost my order and didn’t even inform me”
Two store assistants provided genuine, helpful gift suggestions leading to purchases.
“They came up with several great ideas...some of which I ended up purchasing.”
New keyboard keys fell out within five minutes of use.
“within 5 min of using the keyboard 3 of my keys fell out”
Favourite brand with comfortable, high-quality clothing and good value.
“Super comfortable and really good quality.”
Many reviews mention deliveries that failed, parcels that went missing and orders that arrived incorrect. Several customers describe refunds or replacements that dragged on or ended with bank disputes. A smaller set of reviews highlights strong in-store help and fast swaps for damaged items.
Many customers report unexpected charges, pricing mistakes and promotions that didn’t apply at the till. Some point to loyalty programme changes and refused price matches. Others call out specific products as good value or reasonably priced.
Some shoppers say the website is easy to use and stores are simple to browse. Others ran into account problems, checkout failures and chat queues that didn’t help them place orders. A few ask for better product recommendations and dislike being asked for an email address in store.
Multiple reviewers say items broke quickly, including pens, bag charms and keyboard keys. Others note that newer diaries use weaker materials and thinner paper. At the same time, several reviews praise comfortable clothing, sturdy bottles and well-made stationery.
Customers often mention missing shipping updates, no payment confirmations and long waits to reach support. Some describe automated calls that cut off and poor behaviour on the phone. A few store interactions show staff communicating clearly and promptly.
Reviews split sharply between very positive in-store visits and very negative online order experiences. Many low ratings centre on fulfilment and support problems, while high ratings highlight helpful staff and specific well-liked items. The contrast suggests satisfaction depends on where customers buy and what they purchase.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (32) · Reviews (20) · Reviews (1) · Quotes shortened · As of: March 2026
An £11 pen broke after one day and customer service couldn't help.
“Used the pen for a single day and it popped apart irreparably.”
New diary layout reduces writing space and makes planning difficult.
“the entire week is on the left hand side”
Order lost in transit and the company closed the case without processing refund.
“They lost my order and didn’t even inform me”
2026 diaries have poorer cover, thinner paper and fewer pages.
“The cover feels less durable, the paper is thinner”
Long hold, automated voice hung up and no shipping updates provided.
“Waited on hold for 20 minutes for an ai voice to hang up on me”
Order not delivered and customer service extremely slow and unhelpful.
“Terrible customer service!”
Missing items and no customer service despite long wait times.
“No customer service. Missing items.”
Website is easy to use with good perks and quality clothing.
“Absolutely amazing website, easy to follow and to use.”
Store assistant Ntando provided courteous, helpful service enabling a large purchase.
“He was courteous, patient, helpful and went out of his way to assist👌💐.”
Order damaged in transit and Typo did not notify the customer.
“Typo never alerted me to the issue with the package.”
Damaged, missing items and extremely poor customer service during long waits.
“customer service non-existant”
Store promoted free gift but staff said it had already run out.
“there was a sign outside saying spend £25 and get a free gift”
Order sent to old address and support couldn't resolve or refund.
“I’ve just wasted £35 with no hope of a refund or to receive the item.”
Order arrived quickly and items were well packaged and good quality.
“But everything was really good quality.”
Bought a 2 litre bottle; excellent quality and great value.
“Absolutely fab bottle, great quality, easy to keep clean and absolute bargain price”
Unable to place orders due to account issues and poor customer service.
“Terrible customer service.”
Reviewer states the clothes are fantastic.
“Fantastic clothes”
Found socks cheaper online; store refused to refund price difference.
“It’s totally misleading and deceptive.”
Clothing felt very cheap and unwearable despite premium pricing.
“Very cheap and nasty material”
Loyalty points and birthday gift value declined and exclusions applied.
“There Point System has gone Down hill”
Never received gift card and customer service was unhelpful.
“never received gift card”
Wants related-item suggestions when shopping to pair outfits.
“It would be helpful if Cotton On suggested related items when I’m shopping,”
Item shown as in stock but was unavailable, causing delay and disappointment.
“to advertise a product as in stock when it's not.”
Parcel left in rain and company provided no help with replacements.
“wouldn’t help me a single bit with getting replacements”
Bought a gift voucher but never received it and support failed to help.
“Received the receipt, not the voucher.”
Order shown as dispatched but no items received and chat queue long.
“No items. It's the 7th December now.”
Refunds mishandled and customer service made repeated mistakes, requiring a bank dispute.
“The Customer Service is absolutely appalling.”
Favourite brand with comfortable, high-quality clothing and good value.
“Super comfortable and really good quality.”
Speedy delivery and a damaged item was promptly replaced.
“Speedy delivery and a damaged item was speedily replaced.”
Parcel marked delivered but missing; customer service was unhelpful and unsupportive.
“The parcel was left outside of a door and an image was sent saying it was delivered”
Visited Wellington store and felt pressured to provide an email, privacy concern.
“strongly dislike they kinda force you to provide your email”
Staff were super friendly and helpful with the reviewer's children.
“Super friendly staff and always help my kids.”
Payment taken but no confirmation or delivery updates; support hard to reach.
“received no confirmation email even though they took the money from my account immediately.”
Bag charm broke immediately and lacked receipt, preventing return.
“all i did was take it out of the package and it immediately broke”
New keyboard keys fell out within five minutes of use.
“within 5 min of using the keyboard 3 of my keys fell out”
Two store assistants provided genuine, helpful gift suggestions leading to purchases.
“They came up with several great ideas...some of which I ended up purchasing.”
Overcharged at till for sale notebooks and favourite campus notebooks no longer stocked.
“I had been overcharged for some of them”
Received wrong item and could not get customer service responses.
“Ordered a floor pillow and received a roll of Xmas wrapping paper.”
Store assistant Keisha was very helpful and sourced a product for the customer.
“The servicer from Keisha at TYPO store Innaloo was absolutely amazing.”
Helpful staff and good quality stationery led to a positive shopping experience.
“I bought some pencil cases, pens and notebooks!”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Typo is a retail brand selling stationery, gifts, homewares and lifestyle items in stores and online. Its range covers notebooks, pens, desk and tech accessories, home décor and casual apparel. Typo runs store networks in multiple countries and offers online ordering and delivery. Product pages usually list materials, dimensions and care instructions so shoppers can compare items before buying.