Many reviews describe repeated breakdowns in order fulfilment and after-sales help. Several customers report items arriving damaged or going missing, followed by failed attempts to get refunds or replacements. Others praise individual store staff and certain products, including clothing and bottles. Concerns about durability sit alongside occasional stories of quick fixes and supportive in-store service.
Examples from available reviews (May 2022 – Mar 2026).
Order lost in transit and the company closed the case without processing refund.
“They lost my order and didn’t even inform me”
Two store assistants provided genuine, helpful gift suggestions leading to purchases.
“They came up with several great ideas...some of which I ended up purchasing.”
New keyboard keys fell out within five minutes of use.
“within 5 min of using the keyboard 3 of my keys fell out”
Favourite brand with comfortable, high-quality clothing and good value.
“Super comfortable and really good quality.”
Many reviews mention deliveries that failed, parcels that went missing and orders that arrived incorrect. Several customers describe refunds or replacements that dragged on or ended with bank disputes. A smaller set of reviews highlights strong in-store help and fast swaps for damaged items.
Many customers report unexpected charges, pricing mistakes and promotions that didn’t apply at the till. Some point to loyalty programme changes and refused price matches. Others call out specific products as good value or reasonably priced.
Some shoppers say the website is easy to use and stores are simple to browse. Others ran into account problems, checkout failures and chat queues that didn’t help them place orders. A few ask for better product recommendations and dislike being asked for an email address in store.
Multiple reviewers say items broke quickly, including pens, bag charms and keyboard keys. Others note that newer diaries use weaker materials and thinner paper. At the same time, several reviews praise comfortable clothing, sturdy bottles and well-made stationery.
Customers often mention missing shipping updates, no payment confirmations and long waits to reach support. Some describe automated calls that cut off and poor behaviour on the phone. A few store interactions show staff communicating clearly and promptly.
Reviews split sharply between very positive in-store visits and very negative online order experiences. Many low ratings centre on fulfilment and support problems, while high ratings highlight helpful staff and specific well-liked items. The contrast suggests satisfaction depends on where customers buy and what they purchase.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (32) · Reviews (20) · Reviews (1) · Quotes shortened · As of: March 2026
Reviewer praises Typo's quality, Christmas items and friendly staff.
“Their Christmas Wrapping Paper is elite and their Christmas decorations are amazing.”
Bag fell apart after few uses and company refused to help or provide contacts.
“The straps have all frayed and a big hole appeared in the bag.”
Staff member was described as really friendly by reviewer.
“Really friendly employe. 😇”
Staff laughed at a customer who fell, behaving unprofessionally and upsetting reviewer.
“they found it hilarious and continued to laugh hysterically long after the girl had left the store.”
Store manager was rude and unhelpful, shouting at the reviewer on the phone.
“she is rude, obnoxious, and talks over her customers.”
Staff were deliberately slow and unhelpful at the Till, causing frustration.
“Horrible customer service from Menlyn store.”
Unpleasant, unsmiling staff led reviewer to avoid shopping there.
“The staff were unpleasant very serious without a smile and unhelpful.”
Products are overpriced and poorly made, with leaks and short-lived ink.
“everything is overpriced and flimsy or cheap looking.”
Christmas sweaters are overpriced and unsuitable for warm weather.
“Love your Christmas sweaters...but over priced for December's Hot weather...can you sell avoidable t-shirts maybe..pls”
Staff failed to apply student discount and refused to correct the error.
“failed to apply a 10% student discounts when clearly shown valid id.”
Customer received damaged and incorrect items and could not contact support.
“items that were already opened, which is appalling and a health hazard.”
I recently purchased a few items from Typo, and I must say, their products truly live up to their tagline of "Everyday essentials that are anything but ordinary." From the moment you step into their online store, there is an overwhelming sense of fun and quirkiness in everything they offer.
Their selection of stationery blew me away. Not only do they have your everyday pens and notebooks, but they also offer unique options like holographic journals and animal-shaped paper clips - great for those who want to add some personality to their workspace.
Typo's collection of homewares is equally impressive. Their range includes funky drink bottles with daring designs that instantly jazz up any outfit as well as cozy candles perfect for adding warmth to your living room on a cold winter day.
Furthermore, what stood out most was the thoughtful gifting section - it's a goldmine for anyone struggling to find something special yet practical. With vibrant socks sets or quirky laptop sleeves available right at my fingertips (not forgetting amazing deals of course!), I was spoiled for choice when picking gifts.
Overall, my experience with Typo exceeded all expectations. Its exceptional quality products coupled with affordable prices made my purchases even more worthwhile - Plus free delivery definitely took this shopping trip up another notch!
Reviewer says a pen cost $67, which they consider too expensive.
“TYPO SUCKS so expensive once I brought one pen and it was 67$ golly it sucks”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Typo is a retail brand selling stationery, gifts, homewares and lifestyle items in stores and online. Its range covers notebooks, pens, desk and tech accessories, home décor and casual apparel. Typo runs store networks in multiple countries and offers online ordering and delivery. Product pages usually list materials, dimensions and care instructions so shoppers can compare items before buying.