Customers often mention fast dispatch, clear order updates, and an easy online ordering process. Many reviews point to competitive prices and secure packaging. A smaller number describe receiving the wrong item and a returns process that feels inconvenient, standing out against the mostly positive feedback.
Examples from available reviews (Dec 2021 – Feb 2026).
Wrong item sent and the return process caused severe delays.
“The wrong item got sent”
Incorrect items were sent requiring a postal return for a refund.
“Sent wrong items, I now have to drive to a post office to return for refund.”
Fast delivery combined with a great price.
“Fast delivery and a great price”
The staff were very helpful and responsive.
“Very helpful staff”
Most reviewers praise quick fulfilment, careful packaging, and helpful sales staff. Several mention next-day or same-week delivery for standard orders. A small number report receiving the wrong item and finding returns inconvenient.
Reviewers often cite competitive pricing and occasional cashback as reasons to buy. Some say the value holds up even after postage. Price praise comes up across parts, saddles, and accessories.
Users describe a website that’s easy to navigate with a straightforward checkout. Several connect the smooth online process with fast delivery and clear product pages. Usability problems come up only rarely.
Most product feedback says items arrived as described and worked without issues. Buyers mention dependable components such as lights, saddles, and cassettes. A few lower ratings suggest occasional gaps between expectations and what arrived.
Customers frequently mention clear email updates and dispatch notifications. Several say timely messages made delivery easy to track. Communication complaints appear infrequently.
Most reviews are positive, focusing on fast delivery, competitive pricing, and helpful staff. A smaller set describing wrong items and returns friction creates a noticeable contrast in ratings. The result is a split impression between many smooth purchases and a few problem orders.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Very good service. Ordered a bicycle for my daughter's birthday. It came in on-time as committed. Staff were approachable and easy to talk. Good product. Colour and design were as seen in the website. Had ordered some accessories, which also came by in very good condition. I am satisfied with the service and recommend them. I also checked out some of the sale products. Very impressive prices and choice. Other than sale of bikes, their website has several useful content about maintenance that fits "A stitch in time saves nine" proverb. These resources are must read for both new and seasoned bikers.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Tweeks Cycles is a UK retailer of bicycle parts, components, and accessories. It runs an online shop with product specs and brand choices. The range includes replacement components, lights, saddles, tools, and cycling clothing. Customers can order online for UK delivery and view stock status on product pages. The website also lists contact details for sales and returns.