Reviews Analysed
21
We Collect & Analyse Reviews
Trinny London
Experiences & Reviews
Trinny London is a UK-based beauty brand founded by broadcaster Trinny Woodall. The company sells makeup and skincare direct-to-consumer online and via retail counters and stockists. Product ranges include foundations, serums, eyeshadows and liners, and the brand is known for pairing product design with named customer support channels.
Overview & Key Metrics
Positive Sentiment
90%
Latest Review
13d
Overall Rating
4.5
Our Analysis
🎯
Service quality
Most reviewers describe fast, helpful aftercare and rapid problem resolution, often naming staff who arranged replacements or re‑shipments.
Share
Strong
24%
💰
Value for money
A small number of reviewers note the range is pricier but say packaging and research justify cost; sample size is limited.
Share
Mixed
1%
⚡
User experience
Site/chat support solved ordering issues for some, while others reported frustrating form/email processes or wished for a phone option.
Share
Mixed
5%
🔧
Product quality
Many reviewers praise product performance (cleansers, eyeshadows), but a minority report faults (drying tinted serum, faulty eyeliner, broken pump).
Share
Mixed
21%
📞
Communication
Customers frequently mention clear, polite, and prompt replies from named team members; a few report poor responses before issues were resolved.
Share
Strong
24%
⭐
Overall experience
Overall ratings lean positive: most reviewers recommend the brand, citing helpful support and satisfactory products; a few had negative delivery or product incidents.
Share
Strong
24%
Our Independent Methodology
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Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
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Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (December 2021 – September 2025).
First class customer service
"Fantastic service from the Trinny London team when my order went missing - a special shout out to Steff..."
Jacqueline Mann
Trustpilot
Sep 30, 2025
Featured for: Example of excellent customer service
Item not delivered until 1 month after ordering …
"I ordered a voucher for a friend’s birthday on 26th August for her birthday on 31st. Chased numerous times and was told it was being dispatched by pri..."
Miss Cheryl Armstrong
Trustpilot
Sep 30, 2025
Featured for: Late delivery, negative overall experience
The skin care is second to none and…
"The skin care is second to none and I’ve used some of the very best . The cleansers are particularly impressive and give you a fabulous canvas to work..."
KayGee
Trustpilot
Sep 30, 2025
Featured for: Positive product quality and perceived value
tinted serum
"I have to say I was a bit skeptical at first, but when I found the Trinny London website, I couldn't believe it! The results were obvious, and I was so happy that I had discovered this product. I was eager to say hello to younger-looking skin, and goodbye to fine lines! But there was a drastic turn of events. I want to share my personal experience with the tinted serum from Trinny London. I purchased the serum and found it not only difficult to remove but a little drying as well. They have a lot of wonderful products, but this particular one I can't recommend.
"
Mellisia
Collected.reviews
Dec 07, 2021
Featured for: Product complaint: drying, hard to remove
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025
J
Jacqueline Mann
trustpilot.com
Sep 30, 2025
First class customer service
Fantastic service from the Trinny London team when my order went missing - a special shout out to Steff...
K
KayGee
trustpilot.com
Sep 30, 2025
The skin care is second to none and…
The skin care is second to none and I’ve used some of the very best . The cleansers are particularly impressive and give you a fabulous canvas to work...
J
Jennifer Streten
trustpilot.com
Sep 30, 2025
Excellent
After being recommended I ordered some products, I made an error and after contacting the team all...
L
Lisa
trustpilot.com
Sep 30, 2025
Sometimes you can judge a company by…
Sometimes you can judge a company by what goes wrong and how they handle it! I am new to Trinny London products and only bee...
S
Sandra Finniss
trustpilot.com
Sep 30, 2025
The reason I’ve given it a 5 star…
The reason I’ve given it a 5 star review is because of the extremely good customer service I received after my first purchase arrived damaged. I sent...
C
Carol B
trustpilot.com
Sep 30, 2025
Fantastic service and great products
Fantastic service from Steff in customer services, when...
A
Anna Ward
trustpilot.com
Sep 30, 2025
Trinny london always communicate and…
Trinny london always communicate and deliver promptly. A recent problem with a de...
S
Sharon Lea
trustpilot.com
Sep 30, 2025
Excellent products and amazing customer…excellent customer service
Excellent products and amazing customer service. Ian sorted my...
M
Miss Cheryl Armstrong
trustpilot.com
Sep 30, 2025
Item not delivered until 1 month after ordering …
I ordered a voucher for a friend’s birthday on 26th August for her birthday on 31st. Chased numerous times and was told it was being dispatched by pri...
W
WENDY OSBORNE
trustpilot.com
Sep 30, 2025
Faulty eyeliner
I purchased a Trinny London eyeliner, I am very disappointed with the product as the crayon has completely fallen out of the pencil. I have not been a...
C
CJ
trustpilot.com
Sep 30, 2025
This is a review for ZainaB
This is a review for ZainaB She could not have been more polite and affable. In addition to being a pleasure to work with, she is focused on fixing th...
S
Sharon
trustpilot.com
Sep 30, 2025
Excellent product and fantastic support…
Excellent product and fantastic support...
C
C D
trustpilot.com
Sep 30, 2025
Great products
Fantastic service from Beth when my parcel went missing with Evri. I love the products and when a visit to the Trinny make up counters isn’t possible,...
c
customer
trustpilot.com
Sep 30, 2025
Absolutely first class service from…
Absolutely first class service from Trinny , Emma was absolutely amazing on late delivery sending out order again with a surprise gift in it to me fir...
K
Kathryn Vickers
trustpilot.com
Sep 30, 2025
My order hadn’t arrived after 2 weeks…
My order hadn’t arrived after 2 weeks so I used the chat line to check the order. Beth investigated and unfortunately had to say the or...
S
Sharron Meissner
trustpilot.com
Sep 30, 2025
Thank you Lauren JM
A TL team member named Lauren JM helped me out twice this week. I am so grateful to her as both issues were a bit complicated and tedious. Thank you a...
S
Sue Bettles
trustpilot.com
Sep 30, 2025
*****
I’ve been buying from Trinny London for years, always delighted with their products. Excellent c...
M
Maryam Amiryani
trustpilot.com
Sep 30, 2025
Great all around
I love the cream eyeshadows, and great customer care! Lauren helped resolve a te...
P
Pauline Harper
trustpilot.com
Sep 30, 2025
Sample before buying. Further to my review of 18 August…
Further to my review of 18 August regarding a reaction to miracle blur. After answering numerous e.mails to different people...
A
Ann marie Duffy
trustpilot.com
Sep 30, 2025
Good vibes
Trinny London I just wanted to share how much I appreciate your products—they are truly excellent. On...
Conclusion
Reviews show Trinny London frequently resolves order problems quickly, with multiple customers naming staff who arranged replacements or re‑shipments. Product feedback is mostly positive for cleansers, eyeshadows and general performance, but a minority reported quality faults (for example a drying tinted serum, a broken pump or a faulty eyeliner). Several reviewers experienced delayed deliveries or voucher problems; these cases often cite good follow‑up, though a few remained dissatisfied. If you’re planning time‑sensitive purchases, consider ordering well ahead and using the company’s chat or customer service channels for tracking or replacements.