Reviews show Trinny London frequently resolves order problems quickly, with multiple customers naming staff who arranged replacements or re‑shipments. Product feedback is mostly positive for cleansers, eyeshadows and general performance, but a minority reported quality faults (for example a drying tinted serum, a broken pump or a faulty eyeliner). Several reviewers experienced delayed deliveries or voucher problems; these cases often cite good follow‑up, though a few remained dissatisfied. If you’re planning time‑sensitive purchases, consider ordering well ahead and using the company’s chat or customer service channels for tracking or replacements.
Examples from available reviews (Dec 2021 – Feb 2026).
Customer service replaced my missing order quickly via another courier.
“Fantastic service from the Trinny London team”
Voucher arrived about a month late, making the gift embarrassing.
“Totally shambles and very embarrassing.”
Skincare products impressed, improving mature skin despite higher price.
“The skin care is second to none”
The tinted serum was effective but difficult to remove and drying.
“I purchased the serum and found it not only difficult to remove but a little drying as well.”
Most reviewers describe fast, helpful aftercare and rapid problem resolution, often naming staff who arranged replacements or re‑shipments.
A small number of reviewers note the range is pricier but say packaging and research justify cost; sample size is limited.
Site/chat support solved ordering issues for some, while others reported frustrating form/email processes or wished for a phone option.
Many reviewers praise product performance (cleansers, eyeshadows), but a minority report faults (drying tinted serum, faulty eyeliner, broken pump).
Customers frequently mention clear, polite, and prompt replies from named team members; a few report poor responses before issues were resolved.
Overall ratings lean positive: most reviewers recommend the brand, citing helpful support and satisfactory products; a few had negative delivery or product incidents.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Collected.reviews (1) · Quotes shortened · As of: February 2026
I have to say I was a bit skeptical at first, but when I found the Trinny London website, I couldn't believe it! The results were obvious, and I was so happy that I had discovered this product. I was eager to say hello to younger-looking skin, and goodbye to fine lines! But there was a drastic turn of events. I want to share my personal experience with the tinted serum from Trinny London. I purchased the serum and found it not only difficult to remove but a little drying as well. They have a lot of wonderful products, but this particular one I can't recommend.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Trinny London is a UK-based beauty brand founded by broadcaster Trinny Woodall. The company sells makeup and skincare direct-to-consumer online and via retail counters and stockists. Product ranges include foundations, serums, eyeshadows and liners, and the brand is known for pairing product design with named customer support channels.