Customers often praise Trinny London for quick, helpful responses when orders or products go wrong. Many users say they see visible skincare improvements and like the feel of the makeup. A smaller group mentions missing order confirmations, late vouchers, and occasional product faults. Ratings split between many very happy customers and a few strong complaints.
Examples from available reviews (Dec 2021 – Mar 2026).
Products praised; missing order was reordered promptly by customer service.
“apologies and have reordered for me in quick time.”
Skincare used for four years has significantly improved the reviewer's skin.
“Been using the skincare products for over 4 years now, never had better skin!”
Second order received no confirmation and customer service hasn't replied.
“I have emailed with attachments with my payment and screen shot of the purchase and I have not heard anything.”
Accuses the company of selling 'tat' and ripping off couriers.
“Stop ripping off hard working Evri couriers with your tat, check book Trinny”
After-sales staff often resend or replace orders that arrive lost or damaged. Reviewers name specific agents and describe quick, polite fixes. A minority say emails went unanswered and vouchers took too long to sort out.
Several reviewers accept the higher prices because they see results over time. A small number say items feel poor value or seem cheap. Price complaints come up less often than comments about how well the products work.
Online orders sometimes need support after courier losses or delivery delays. Shoppers also praise in-store staff for being knowledgeable and helpful, though these comments appear less often than online service stories. When support steps in, it often gets the purchase back on track.
Many customers report long-term skincare improvements and like the textures of creams and serums. A few mention formula or packaging issues, such as a tinted serum that dries out or a pencil that fell out. Very negative descriptions appear, but not often.
Most reviewers describe fast, clear replies and updates from support. Some report no order confirmation or slow responses, including late vouchers. When communication goes well, staff sometimes add replacements, coupons, or small gifts.
Most experiences are positive, driven by quick, effective customer support and products users often praise. A clear minority faced unresolved order or product issues and left low ratings. Overall, aftercare stands out, with occasional operational slip-ups.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Collected.reviews (1) · Quotes shortened · As of: March 2026
I have to say I was a bit skeptical at first, but when I found the Trinny London website, I couldn't believe it! The results were obvious, and I was so happy that I had discovered this product. I was eager to say hello to younger-looking skin, and goodbye to fine lines! But there was a drastic turn of events. I want to share my personal experience with the tinted serum from Trinny London. I purchased the serum and found it not only difficult to remove but a little drying as well. They have a lot of wonderful products, but this particular one I can't recommend.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Trinny London is a UK beauty company that makes and sells makeup and skincare. Its range includes tinted serums, cream eyeshadows, modular makeup kits, and targeted skincare. The brand sells direct through its website, as well as in stores and concessions. Some locations offer shade matching and one-to-one consultations. The website lists ingredients, provides application guides, and includes ways to contact customer service.