Customers often praise fast delivery, true-to-size fit, and jackets and boots that stay waterproof. Many say ordering online is simple and prices are competitive. A major source of frustration is delayed refunds and customer service that stops responding after returns. Some reviewers also report product failures, including wellies that split and umbrella spokes that break.
Examples from available reviews (Apr 2019 – Mar 2026).
Returned a jacket and waited four weeks without a refund.
“Very bad service from Trespass, returned a jacket and 4 weeks and still no refund.”
Wellies split after limited use and customer service did not respond.
“in less than a month, one had already split.”
Coat arrived quickly and fitted well with a lovely colour.
“Arrived quickly. Good length. Good sleeve length. Lovely colour.”
Support team was extremely helpful resolving an order problem.
“Support extremely helpful on sorting out problem with order”
Many reviewers mention quick dispatch and on-time home delivery. Several describe helpful, efficient service in stores. Others report problems such as lost parcels, click-and-collect that didn’t work, and orders sent incorrectly.
Customers often point to good pricing, early discounts, and solid value for money. Positive comments about value frequently come with notes about quick delivery and correct sizing.
Reviewers repeatedly describe the website and checkout as clear and easy to use. A small number mention usability issues with products, such as fake pockets and parts that are difficult to remove.
Many reviews describe outerwear and boots as reliably waterproof, warm, and accurately sized. Another group reports quality problems, including wellies that split, umbrella spokes that bend, seams that leak, and footwear that caused injury.
Most negative feedback focuses on communication, especially refunds that don’t arrive and emails or calls that go unanswered after returns are sent. A smaller set mentions responsive help and useful delivery updates.
Feedback splits between strong satisfaction when orders arrive as expected and strong dissatisfaction when returns or faults aren’t resolved. The gap mainly comes down to dependable fulfilment versus repeated breakdowns in post-sale communication.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (20) · Quotes shortened · As of: March 2026
Advertised flap pockets are false and zip pockets are small.
“they are false pockets!”
Customer service is poor and returns procedure fails for large items.
“BEWARE!!! Customer service is awful.”
Returned a jacket and waited four weeks without a refund.
“Very bad service from Trespass, returned a jacket and 4 weeks and still no refund.”
Awaiting two refunds with no email or phone response.
“Awaiting two refunds, no response to my emails and can’t get through on the phone”
Jacket returned in October but refund still not received.
“Returned jacket to Trespass on 23/10/20 and still not received refund”
Baby pink rainsuit was perfect in colour and sizing despite delay.
“It's perfect. Lovely color and good sizing.”
Click and collect failed, items delayed up to two weeks from order.
“Terrible click and collect service.My suggestion would be to avoid using their service”
Walking boots caused severe heel injury and staff were unhelpful.
“These boots are not fit for purpose”
Returned goods weeks ago but still no refund received.
“Returned goods to store weeks ago still no refund.”
Requested exchange and repeated emails received no response or action.
“I emailed in July - again nothing. No refund and no exchange.”
Returned jacket and still waiting for exchange despite multiple emails.
“I am still waiting for a replacement despite several Emails”
Awaiting refund over £60 after return, no customer responses.
“I am still waiting for a refund of over £60!”
Sent back trousers and only received automated replies, no real service.
“I never experienced such a bad and ignoring service from any other company.”
Body warmer had a detached pocket causing items to fall through.
“the item I put in went straight through onto the lining”
Store assistant Donna promptly processed a refund despite card mismatch.
“The very professional assistant Donna still gave the refund.”
Customer support replies failed to resolve registration and purchase problems.
“he replied but didn't sort my problem out ,in fact did nothing”
Ordered jackets then notified they were out of stock and refunded.
“However a day later I received an email saying that they were out of stock”
Waterproof trousers leaked at the seam and retailer declined responsibility.
“the rain hit the seam and ran down inside of leg.”
Sandals were out of stock and refund still awaited after ten days.
“10 days later I am still waiting a refund.”
Coat had mismatched studs and staff member Curtis refused to acknowledge fault.
“Curtis would not even admit there was anything wrong with the coat.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Trespass is a UK retailer of outdoor clothing and equipment. Its range includes waterproof jackets, walking boots, wellingtons, backpacks, and camping accessories. The company sells through its ecommerce website and physical stores, with click & collect and in-store returns. Shoppers can choose home delivery or store collection, and the website runs seasonal promotions and discounts. Product pages list sizing, materials, and care details.