Reviews indicate that Trespass products—particularly waterproof jackets, boots and children’s puddle suits—are often judged positively for performance and sale pricing. Delivery speed and order processing are frequently praised, though several customers report problems with tracking, click‑and‑collect and lost parcels that required chasing. Customer support is sometimes highlighted as helpful in resolving order issues, but there are also examples of delayed refunds and dispatch errors. If you value quick delivery and good sale prices, reviews suggest Trespass can deliver on those points, but check tracking, delivery details and returns policies when ordering.
Examples from available reviews (Apr 2019 – Feb 2026).
Two orders had problems: wrong item, refund delays, and dispatch errors.
“Incorrect / incomplete delivery address on parcel”
Package lost in transit and no compensation or tracking updates provided.
“order has been lost in transit.”
Kids' puddle suits were waterproof and purchased at great value.
“they are actually waterproof”
Support team was extremely helpful resolving an order problem.
“Support extremely helpful on sorting out problem with order”
Many reviews praise fast, prompt deliveries and helpful support, but a minority report failed click‑and‑collect attempts and lost parcels.
Several customers cite good sale prices, discounts and perceived strong value for money when items were bought on promotion.
Ordering is often described as quick and simple, though reviewers request better delivery notifications and tracking updates.
Product comments are largely positive: waterproof jackets, boots and kids' suits generally meet expectations, with occasional fit or minor feature concerns.
Multiple reviewers report poor tracking updates, incorrect courier details or slow responses; a few note helpful support when contacted.
Overall impressions split: many satisfied with product, delivery and value, while a number report serious delivery, refund or company‑response issues.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (20) · Quotes shortened · As of: February 2026
Advertised flap pockets are false and zip pockets are small.
“they are false pockets!”
Customer service is poor and returns procedure fails for large items.
“BEWARE!!! Customer service is awful.”
Returned a jacket and waited four weeks without a refund.
“Very bad service from Trespass, returned a jacket and 4 weeks and still no refund.”
Awaiting two refunds with no email or phone response.
“Awaiting two refunds, no response to my emails and can’t get through on the phone”
Jacket returned in October but refund still not received.
“Returned jacket to Trespass on 23/10/20 and still not received refund”
Baby pink rainsuit was perfect in colour and sizing despite delay.
“It's perfect. Lovely color and good sizing.”
Click and collect failed, items delayed up to two weeks from order.
“Terrible click and collect service.My suggestion would be to avoid using their service”
Walking boots caused severe heel injury and staff were unhelpful.
“These boots are not fit for purpose”
Returned goods weeks ago but still no refund received.
“Returned goods to store weeks ago still no refund.”
Requested exchange and repeated emails received no response or action.
“I emailed in July - again nothing. No refund and no exchange.”
Returned jacket and still waiting for exchange despite multiple emails.
“I am still waiting for a replacement despite several Emails”
Awaiting refund over £60 after return, no customer responses.
“I am still waiting for a refund of over £60!”
Sent back trousers and only received automated replies, no real service.
“I never experienced such a bad and ignoring service from any other company.”
Body warmer had a detached pocket causing items to fall through.
“the item I put in went straight through onto the lining”
Store assistant Donna promptly processed a refund despite card mismatch.
“The very professional assistant Donna still gave the refund.”
Customer support replies failed to resolve registration and purchase problems.
“he replied but didn't sort my problem out ,in fact did nothing”
Ordered jackets then notified they were out of stock and refunded.
“However a day later I received an email saying that they were out of stock”
Waterproof trousers leaked at the seam and retailer declined responsibility.
“the rain hit the seam and ran down inside of leg.”
Sandals were out of stock and refund still awaited after ten days.
“10 days later I am still waiting a refund.”
Coat had mismatched studs and staff member Curtis refused to acknowledge fault.
“Curtis would not even admit there was anything wrong with the coat.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Trespass is a UK outdoor clothing and equipment retailer selling waterproof jackets, boots, kids' outerwear and related apparel through physical stores and an online shop. Consumers researching Trespass reviews commonly look for information on delivery, product durability (waterproofing), sizing and value from sales and promotions.