Reviews indicate that Trespass products—particularly waterproof jackets, boots and children’s puddle suits—are often judged positively for performance and sale pricing. Delivery speed and order processing are frequently praised, though several customers report problems with tracking, click‑and‑collect and lost parcels that required chasing. Customer support is sometimes highlighted as helpful in resolving order issues, but there are also examples of delayed refunds and dispatch errors. If you value quick delivery and good sale prices, reviews suggest Trespass can deliver on those points, but check tracking, delivery details and returns policies when ordering.
Examples from available reviews (Apr 2019 – Feb 2026).
Two orders had problems: wrong item, refund delays, and dispatch errors.
“Incorrect / incomplete delivery address on parcel”
Package lost in transit and no compensation or tracking updates provided.
“order has been lost in transit.”
Kids' puddle suits were waterproof and purchased at great value.
“they are actually waterproof”
Support team was extremely helpful resolving an order problem.
“Support extremely helpful on sorting out problem with order”
Many reviews praise fast, prompt deliveries and helpful support, but a minority report failed click‑and‑collect attempts and lost parcels.
Several customers cite good sale prices, discounts and perceived strong value for money when items were bought on promotion.
Ordering is often described as quick and simple, though reviewers request better delivery notifications and tracking updates.
Product comments are largely positive: waterproof jackets, boots and kids' suits generally meet expectations, with occasional fit or minor feature concerns.
Multiple reviewers report poor tracking updates, incorrect courier details or slow responses; a few note helpful support when contacted.
Overall impressions split: many satisfied with product, delivery and value, while a number report serious delivery, refund or company‑response issues.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (20) · Quotes shortened · As of: February 2026
Hot water bottle was impossible to remove from its cover, causing damage.
“Hot water bottle impossible to remove from cover without a struggle.”
One boot had a security tag requiring in-store removal, negating home delivery.
“one of the boots I received have a security tag on them”
Returned item but received no refund despite postage confirmation and emails.
“Had confirmation of postage from Trespass but no refund received.”
Item arrived promptly and fitted perfectly.
“Item arrived promptly and is the perfect fit.”
Spoke to a person, kept informed about delivery, excellent service.
“Able to speak to a person to discuss my order and was kept informed about the delivery.”
Coat arrived quickly and fitted well with a lovely colour.
“Arrived quickly. Good length. Good sleeve length. Lovely colour.”
Website was easy to use and the rubber ends were well priced.
“The site was easy to access and found what I wanted straight away.”
Ordering process was easy, arrived on time, and good value.
“Process was easy. Arrived on time. Good value for money.”
Product was good quality and delivered very quickly.
“Great product good quality delivered very quickly.”
Ordered Friday, delivered Monday; speedy service and perfect item condition.
“Ordered on line Friday delivery on Monday, excellent speedy service.”
Good products at a good price delivered on time.
“Great products at a good price and delivered on time.”
Blanket was good quality at a fair price.
“Good quality, fair price.”
Coat was warm, waterproof, reasonably priced and delivered on time.
“Beautiful coat, extremely warm and most importantly waterproof”
No order confirmation or records and no payment notification received.
“I made an order and received absolutely no confirmation email or payment notification.”
Jacket had good quality and fit, with efficient delivery and communication.
“Happy with purchase .Good quality & fit .Good communication .Efficient delivery .”
Backpack was nice but too long for my petite frame, returning.
“this was too long for me.”
Umbrella and coat performed well; coat is rainproof.
“Both umbrella and coat are great, added bonus, the coat is rainproof..”
Wellies split after limited use and customer service did not respond.
“in less than a month, one had already split.”
Umbrella broke on first use when two spokes bent, poor quality.
“2 spokes bent so unable to use it again”
Online jacket delivered quickly; shop staff helpful but lacked my size.
“Very helpful staff, but they did not have my size.”
Click and collect failed twice; mail delivery and refund provided.
“the parcel never arrived.”
Delivery was quick and the price was good.
“Delivery was quick Good price”
Coat fit well, comfortable, and was delivered earlier than expected.
“The coat is good fit lovely and comfortable and quick delivery”
Kids' puddle suits were waterproof and purchased at great value.
“they are actually waterproof”
Former manager says company did not support armed forces covenant.
“the signing of the armed forces covenant was Unfortunately a front”
Support team was extremely helpful resolving an order problem.
“Support extremely helpful on sorting out problem with order”
Order arrived early and well packed; would like delivery notifications.
“It would be nice if the time of delivery be informed by text or email.”
Ordering was easy and the item arrived well packed.
“Easy to order and arrived well packed”
Lightweight waterproof jacket of good quality with zipped pockets.
“Good quality and nice zipped pockets.”
Lightweight showerproof fits comfortably and was processed and delivered quickly.
“The order was processed and delivered really quick.”
Cap was fine and service was prompt.
“the cap was fine and a prompt service.thanks”
Ordering and delivery were fast but notifications were lacking.
“Easy to order fast delivery but would like more notifications on delivery”
Waterproof boots were comfortable and a gilet was slightly smaller.
“Really pleased with my new waterproof walking boots.”
Delivery was timely and jacket fits perfectly for winter.
“Good delivery time. Jacket is going to be great for the winter.”
Purchase offered good value for money.
“Good value for money”
Waterproof jacket is well made, keeps daughter warm, hood is small.
“Well made waterproof jacket, hood seems a bit small but otherwise keeps my daughter warm and dry!”
Package lost in transit and no compensation or tracking updates provided.
“order has been lost in transit.”
Ordering was easy and delivery was prompt.
“Easy to order. Prompt delivery”
Two orders had problems: wrong item, refund delays, and dispatch errors.
“Incorrect / incomplete delivery address on parcel”
Ordering was quick and simple with attractive discounts and free postage.
“I loved the initial discount they offered.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Trespass is a UK outdoor clothing and equipment retailer selling waterproof jackets, boots, kids' outerwear and related apparel through physical stores and an online shop. Consumers researching Trespass reviews commonly look for information on delivery, product durability (waterproofing), sizing and value from sales and promotions.