Reviewers most often praise plant condition, presentation and helpful customer service staff, and many report repeat purchases. However, a recurring issue is missed or late deliveries when customers required a specific date, and a small number of purchasers received dead or poorly packaged plants. Communication is generally rated positively but some customers experienced slow replies or messages landing in junk folders. If a date‑specific delivery or guaranteed plant condition is critical, allow extra lead time, confirm delivery arrangements with customer support and review available care guidance before ordering.
Examples from available reviews (Mar 2023 – Feb 2026).
They failed to deliver on the specified date and blamed the courier.
“don’t use them if you need the delivery to be date specific, they cannot do it.”
Tree arrived tiny and failed to grow despite following care instructions.
“Don’t buy a dead twig!”
Excellent communication and a beautifully packaged, scented rosebush.
“Absolutely can’t fault tree2mydoor.”
Website was easy to use with quick delivery and regular notifications.
“Website very easy to navigate.”
Customer service is frequently praised for quick, helpful responses and named staff, but some customers report failures in delivery coordination and unsatisfactory complaint handling.
A small number of reviewers describe delivery charges or pricing as poor value and advise buying locally instead.
Many shoppers report an easy website and timely deliveries, while several others describe dispatch delays, confusing stock visibility and failed date‑specific deliveries.
Most reviewers report well packaged, healthy plants and attractive presentation; a minority report dead or badly packaged trees on arrival.
Frequent reports of prompt, helpful replies and clear notifications contrast with reports of slow responses, emails going to junk and lack of proactive contact.
Many reviewers describe repeat purchases and positive gifting experiences; a notable minority had problems with delivery timing or plant condition.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (28) · Reviews (20) · Reviews (1) · Quotes shortened · As of: February 2026
Diamond rose arrived promptly, beautifully packaged and very healthy.
“It arrived promptly and beautifully packaged.”
Plant arrived in good condition, beautifully wrapped and well communicated.
“Plant arrived in good condition beautifully wrapped.”
Helpful staff; parcel arrived on time and the plant looked healthy.
“The parcel arrived on time and was very well packed”
Arrived on time well packaged and in excellent healthy condition.
“Arrived on time, very well protected by the packaging, arrived in excellent healthy condition.”
Blueberry tree delivered on time and exactly as promised.
“It was delivered on time and was exactly as promised.”
Repeated orders consistently delivered excellent service and high quality.
“the quality of the product and packaging is fantastic.”
Good service and a beautiful full rose.
“Good service and beautiful full rose”
Easy-to-use website and customer service quickly fixed a name typo.
“customer services sorted this out straighaway without any inconvenience.”
I recently bought a beautiful tree gift from Tree2mydoor, and I have to say that their services are top-notch. Their selection of trees is exclusive and hard to find anywhere else. Moreover, the trees were packaged with utmost care in order to prevent any damage during transportation. The personalized gift card was simply stunning as well.
The customer service is definitely worth mentioning here; they were extremely helpful throughout my entire shopping process, guiding me through every step along the way. They answered all of my queries promptly, making sure that I had everything I needed before placing my order.
Overall, I am truly impressed by what Tree2mydoor has to offer. If you’re looking for a unique gift idea or want to bring some greenery into your own space - this place is absolutely perfect for you!
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Tree2mydoor is a UK-based online retailer specialising in living plant gifts. The company operates an e-commerce site that sells trees, shrubs and potted plants for occasions, offers delivery across the UK and publishes customer support and care information online. Consumers researching reviews typically look for details about delivery, plant condition on arrival, packaging and post‑purchase care.