Many customers say plants arrive healthy, well packed, and supported by quick help when something goes wrong. Several reviewers highlight fast fixes for address or courier errors. Others report missed or late nominated-day deliveries, and some plants turning up dead or smaller than expected. A few also mention checkout hassle and an unexpected delivery charge.
Examples from available reviews (Mar 2023 – Mar 2026).
They charged extra for nominated-day delivery but failed to deliver as promised.
“This company needs to stop taking extra money for nominated day deliveries that they fail to uphold.”
Product arrived beautifully packaged and staff sorted a courier error efficiently.
“amazing Kate for all her help and perseverance”
Tree arrived tiny and failed to grow despite following care instructions.
“Don’t buy a dead twig!”
Diamond rose arrived promptly, beautifully packaged and very healthy.
“It arrived promptly and beautifully packaged.”
Reviews often focus on delivery and how orders are handled. Customers frequently praise staff for putting mistakes right and arranging re-delivery quickly. Problems with reliability on date-specific deliveries come up repeatedly in negative feedback.
Positive comments mention well presented plants that meet expectations. Complaints specifically point to paying extra for nominated-day delivery that did not arrive as promised. One review flags a forced delivery charge at checkout.
Several customers say the website is easy to use and that order notifications arrive on time. Other buyers mention unclear delivery dates or no confirmed delivery slot after ordering. Ease-of-use feedback sits alongside a few reports of checkout friction.
Multiple reviewers describe healthy plants arriving in good condition, well protected by packaging. A smaller but notable group report plants arriving dead, tiny, or not growing. Many link plant condition to the quality of the packaging.
Many reviews describe customer service replies as prompt and helpful, with clear order updates. Customers often mention staff correcting postcodes or sorting courier errors. A minority report slower responses when quality issues are involved.
Feedback ranges from five-star praise for plant condition and customer support to one-star complaints focused on date-specific delivery failures and plant quality. Overall, customers often credit the team for fixing problems, while guaranteed delivery dates remain a recurring weak point.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (28) · Reviews (20) · Reviews (1) · Quotes shortened · As of: March 2026
Diamond rose arrived promptly, beautifully packaged and very healthy.
“It arrived promptly and beautifully packaged.”
Plant arrived in good condition, beautifully wrapped and well communicated.
“Plant arrived in good condition beautifully wrapped.”
Helpful staff; parcel arrived on time and the plant looked healthy.
“The parcel arrived on time and was very well packed”
Arrived on time well packaged and in excellent healthy condition.
“Arrived on time, very well protected by the packaging, arrived in excellent healthy condition.”
Blueberry tree delivered on time and exactly as promised.
“It was delivered on time and was exactly as promised.”
Repeated orders consistently delivered excellent service and high quality.
“the quality of the product and packaging is fantastic.”
Good service and a beautiful full rose.
“Good service and beautiful full rose”
Easy-to-use website and customer service quickly fixed a name typo.
“customer services sorted this out straighaway without any inconvenience.”
I recently bought a beautiful tree gift from Tree2mydoor, and I have to say that their services are top-notch. Their selection of trees is exclusive and hard to find anywhere else. Moreover, the trees were packaged with utmost care in order to prevent any damage during transportation. The personalized gift card was simply stunning as well.
The customer service is definitely worth mentioning here; they were extremely helpful throughout my entire shopping process, guiding me through every step along the way. They answered all of my queries promptly, making sure that I had everything I needed before placing my order.
Overall, I am truly impressed by what Tree2mydoor has to offer. If you’re looking for a unique gift idea or want to bring some greenery into your own space - this place is absolutely perfect for you!
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Tree2mydoor is an online retailer that delivers trees and garden plants to homes. It sells gift-ready plants, with options for secure packaging and gift wrapping. Customers order through its e-commerce website using standard payment methods and can schedule delivery. Customer support helps with order changes, delivery queries, and basic plant-care advice. The business uses nationwide couriers and aims to protect plants in transit with tailored packaging.