Reviewers most often praise plant condition, presentation and helpful customer service staff, and many report repeat purchases. However, a recurring issue is missed or late deliveries when customers required a specific date, and a small number of purchasers received dead or poorly packaged plants. Communication is generally rated positively but some customers experienced slow replies or messages landing in junk folders. If a date‑specific delivery or guaranteed plant condition is critical, allow extra lead time, confirm delivery arrangements with customer support and review available care guidance before ordering.
Examples from available reviews (Mar 2023 – Feb 2026).
They failed to deliver on the specified date and blamed the courier.
“don’t use them if you need the delivery to be date specific, they cannot do it.”
Tree arrived tiny and failed to grow despite following care instructions.
“Don’t buy a dead twig!”
Excellent communication and a beautifully packaged, scented rosebush.
“Absolutely can’t fault tree2mydoor.”
Website was easy to use with quick delivery and regular notifications.
“Website very easy to navigate.”
Customer service is frequently praised for quick, helpful responses and named staff, but some customers report failures in delivery coordination and unsatisfactory complaint handling.
A small number of reviewers describe delivery charges or pricing as poor value and advise buying locally instead.
Many shoppers report an easy website and timely deliveries, while several others describe dispatch delays, confusing stock visibility and failed date‑specific deliveries.
Most reviewers report well packaged, healthy plants and attractive presentation; a minority report dead or badly packaged trees on arrival.
Frequent reports of prompt, helpful replies and clear notifications contrast with reports of slow responses, emails going to junk and lack of proactive contact.
Many reviewers describe repeat purchases and positive gifting experiences; a notable minority had problems with delivery timing or plant condition.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (28) · Reviews (20) · Reviews (1) · Quotes shortened · As of: February 2026
They charged extra for nominated-day delivery but failed to deliver as promised.
“This company needs to stop taking extra money for nominated day deliveries that they fail to uphold.”
Paid for specific Christmas delivery but it arrived about ten days late.
“eventually delivered about 10 days late”
Repeat customer praises helpful staff and plants arriving in great condition.
“notibly Ryan and Kate were extremely helpful.”
Product arrived beautifully packaged and staff sorted a courier error efficiently.
“amazing Kate for all her help and perseverance”
Delivery failed to arrive on time and order handling was poorly managed.
“didn’t arrive on the day”
Delivery and customer service were excellent and highly recommended.
“Delivery and customer service top notch”
Kate helped resolve a complex order to get the right lemon tree size.
“Kate did everything she could to help my mum get the perfect size of lemon tree for her apartment.”
They corrected an address quickly and delivered the next day as promised.
“Got next day delivery which arrived at 9am as promised.”
They failed to deliver on the specified date and blamed the courier.
“don’t use them if you need the delivery to be date specific, they cannot do it.”
Paid for exact-day delivery but rose arrived a day late.
“the rose was delivered a day later than requested”
Rose arrived on time and customer service were polite and helpful.
“The rose arrived on time and my sister was thrilled.”
Ryan resolved a code issue and ensured the gift arrived early.
“RYAN resolved the issue very quickly”
Ryan quickly corrected an incorrect postcode and helped with delivery.
“Fabulous customer service from Ryan.”
Product quality, presentation and customer service exceeded expectations.
“The customer service, quality and presentation of the products from Tree2mydoor is second to none.”
Excellent communication and a beautifully packaged, scented rosebush.
“Absolutely can’t fault tree2mydoor.”
Tree arrived tiny and failed to grow despite following care instructions.
“Don’t buy a dead twig!”
Cherry tree arrived dead and customer service responses were slow.
“Cherry Tree arrived dead.”
Fantastic customer service and consistently immaculate products.
“Fantastic customer service.”
White wedding rose arrived well packed, in good condition and as described.
“came beautifully packed in wonderful condition”
Website forced a £10 delivery charge and was difficult to use.
“forced the £10 delivery charge”
Order delayed with no confirmed delivery date, leaving customer disappointed.
“still no confirmed delivery date”
Repeated purchases delivered beautifully presented gifts and consistent satisfaction.
“Wouldn't go anywhere else for my gifted Rose Trees.”
Excellent service; ordered a rose bush ready to plant though not in flower.
“Excellent service from this company.”
Raspberry bush was excellent quality, beautifully gift wrapped and secure.
“Excellent quality plant and beautifully gift wrapped and securely packed!”
Lemon tree arrived on chosen day; queries about toxicity were answered promptly.
“the item arrived on my chosen delivery day as planned, well packaged.”
Address error was swiftly corrected and the olive bush delivered promptly.
“Delivered 3 days after ordering and received with surprise and delight.”
Website was easy to use with quick delivery and regular notifications.
“Website very easy to navigate.”
Great company with excellent customer service.
“Great company and excellent customer service.”
Well packaged, healthy magnolia tree arrived larger and flowering.
“A superior packaged tree arrived at my Mum's door.”
Tree arrived on chosen day but packaging was damaged and insecure.
“the plant was falling out of the box”
Company supplied exactly what was needed and were professional and pleasant.
“You were professional and pleasant to deal with!”
Olive tree was a beautiful plant and nicely wrapped.
“Impressed by the olive tree realy was a beautiful plant and nicely wrapped.”
Ordering was easy and customer service kept me updated.
“Very easy to order, good customer service kept me updated on order.”
Communication was excellent and courier issue was promptly resolved.
“Communication was excellent.”
Well packaged, healthy roses survived winter and arrived in time.
“it arrived in time for her celebrations”
Rose bush arrived quickly, well packaged and healthy.
“It arrived very quickly and well packaged”
Plant was lovely and delivered on time.
“Delivery on time and lovely looking plant”
Kumquat tree arrived quickly and was beautiful with fruit.
“it arrived quickly and the tree was beautiful!”
Excellent customer service, communication and on-time delivery.
“Great customer service and communication and on time delivery.”
Paid for specific delivery day but item never arrived twice.
“It didn't arrive.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Tree2mydoor is a UK-based online retailer specialising in living plant gifts. The company operates an e-commerce site that sells trees, shrubs and potted plants for occasions, offers delivery across the UK and publishes customer support and care information online. Consumers researching reviews typically look for details about delivery, plant condition on arrival, packaging and post‑purchase care.