Reviews Analysed
21
We Collect & Analyse Reviews
Tree2mydoor
Experiences & Reviews
Tree2mydoor is a UK-based online retailer specialising in living plant gifts. The company operates an e-commerce site that sells trees, shrubs and potted plants for occasions, offers delivery across the UK and publishes customer support and care information online. Consumers researching reviews typically look for details about delivery, plant condition on arrival, packaging and post‑purchase care.
Overview & Key Metrics
Positive Sentiment
71%
Latest Review
13d
Overall Rating
3.9
Our Analysis
🎯
Service quality
Customer service is frequently praised for quick, helpful responses and named staff, but some customers report failures in delivery coordination and unsatisfactory complaint handling.
Share
Mixed
20%
💰
Value for money
A small number of reviewers describe delivery charges or pricing as poor value and advise buying locally instead.
Share
Weak
2%
⚡
User experience
Many shoppers report an easy website and timely deliveries, while several others describe dispatch delays, confusing stock visibility and failed date‑specific deliveries.
Share
Mixed
14%
🔧
Product quality
Most reviewers report well packaged, healthy plants and attractive presentation; a minority report dead or badly packaged trees on arrival.
Share
Strong
19%
📞
Communication
Frequent reports of prompt, helpful replies and clear notifications contrast with reports of slow responses, emails going to junk and lack of proactive contact.
Share
Mixed
19%
⭐
Overall experience
Many reviewers describe repeat purchases and positive gifting experiences; a notable minority had problems with delivery timing or plant condition.
Share
Mixed
25%
Our Independent Methodology
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Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
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Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (March 2023 – September 2025).
Ordered through this company as the…
"Ordered through this company as the website allowed you to specify the delivery date, which was very important as it was a birthday present. Confirmat..."
Duncan Mitchell
Trustpilot
Sep 30, 2025
Featured for: failed promised delivery date
Don’t buy a dead twig!
"Terrible packaging, my tree was so small that it was left to roll up and down the huge box it was delivered in!! When planted ( following their guidel..."
Julian Woodcock
Trustpilot
Sep 30, 2025
Featured for: dead tree and poor support
Absolutely can’t fault tree2mydoor.
"Absolutely can’t fault tree2mydoor. Excellent communication, the stunning rosebush “At Peace” arrived beautifully packag..."
Marie Privett
Trustpilot
Sep 30, 2025
Featured for: excellent communication and product condition
Overall great experience
"Overall great experience Website very easy to navigate. Very quick..."
Katharine Flaherty
Trustpilot
Sep 30, 2025
Featured for: smooth website and timely notifications
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025
D
Duncan Mitchell
trustpilot.com
Sep 30, 2025
Ordered through this company as the…
Ordered through this company as the website allowed you to specify the delivery date, which was very important as it was a birthday present. Confirmat...
p
paulchubbygooglemail.com
trustpilot.com
Sep 30, 2025
Disappointed
We paid for an exact day delivery for a Silver Anniversary Rose gift. Unfortunately the rose was delivered a day later than requested, which was very...
J
Jill Wiseman
trustpilot.com
Sep 30, 2025
Great company to deal with
The rose arrived on time and my sister was thrilled. Despite a total misunderstanding on my part about delivery customer...
D
Darka Isabella Masters
trustpilot.com
Sep 30, 2025
I had a issue with a new customer code
I had a issue with a new customer code, RYAN resolved the issue very quickly, he was very understanding, courteous, patience, and had a wonderful mann...
A
Andrea Rutter
trustpilot.com
Sep 30, 2025
Fabulous customer service from Ryan
Fabulous customer service from Ryan. I had an issue with my delivery as I added the incorrect postcode but from the 1st email,...
D
DebHamilton
trustpilot.com
Sep 30, 2025
All round excellence
The customer service, quality and presentation of the products from Tree2mydoor is second to none. I purchased a remembrance rose for friends going th...
M
Marie Privett
trustpilot.com
Sep 30, 2025
Absolutely can’t fault tree2mydoor.
Absolutely can’t fault tree2mydoor. Excellent communication, the stunning rosebush “At Peace” arrived beautifully packag...
J
Julian Woodcock
trustpilot.com
Sep 30, 2025
Don’t buy a dead twig!
Terrible packaging, my tree was so small that it was left to roll up and down the huge box it was delivered in!! When planted ( following their guidel...
c
customer
trustpilot.com
Sep 30, 2025
Tree Arrived Dead - No Refund
Cherry Tree arrived dead. All their emails go into junk and they take ages to...
R
Redgeorgi
trustpilot.com
Sep 30, 2025
Fantastic customer service
Fantastic customer service. Great company...
M
Miss Marjorie Hulse
trustpilot.com
Sep 30, 2025
Lovely friendly company
Lovely friendly company, who I would definitely use again. I ordered the white wedding Rose came beautifully packed in wonderf...
C
Catherine
trustpilot.com
Sep 30, 2025
Expensive forced delivery. Not worth it.
Pain in the a*s site to use, not easy to see what's out of stock. Also they didn't give me an option for the lower rip off price for delivery and for...
J
Joan Hutchison
trustpilot.com
Sep 30, 2025
Dispatch delay
Ordered a week ago and still no confirmed delivery date. Considering the gift is for a bereaved friend I feel really let down. Their excus...
R
ROZ NEWMAN
trustpilot.com
Sep 30, 2025
Wouldn't Go Anywhere Else
Wouldn't go anywhere else for my gifted Rose Trees. Have purchased from this company many times and they alway...
M
Mrs Yvonne Balderson
trustpilot.com
Sep 30, 2025
ExcellenGreat Customer Servicet service from this company
Excellent service from this company. I ordered a Diamond Wedding Rose Bush to be de...
K
KD
trustpilot.com
Sep 30, 2025
⭐️⭐️⭐️⭐️⭐️
Awesome! I ordered a raspberry bush. Excellent quality plant and beau...
K
Kate Schofield
trustpilot.com
Sep 30, 2025
Lemon Tree
I ordered a lemon tree as an alternative Valentines present from Tree2mydoor, the item arrived on my chosen delivery day as planned, well packaged. Th...
M
Mrs Lloyd
trustpilot.com
Sep 30, 2025
Excellent company
Excellent company. Ordered Olive Bush for a wedding present. Slight hiccup over input of delivery address but swiftly righted. Del...
K
Katharine Flaherty
trustpilot.com
Sep 30, 2025
Overall great experience
Overall great experience Website very easy to navigate. Very quick...
Z
Zehra Zaidi
trustpilot.com
Sep 30, 2025
Great company and excellent customer…
Great company and exce...
Conclusion
Reviewers most often praise plant condition, presentation and helpful customer service staff, and many report repeat purchases. However, a recurring issue is missed or late deliveries when customers required a specific date, and a small number of purchasers received dead or poorly packaged plants. Communication is generally rated positively but some customers experienced slow replies or messages landing in junk folders. If a date‑specific delivery or guaranteed plant condition is critical, allow extra lead time, confirm delivery arrangements with customer support and review available care guidance before ordering.