Customers often praise fast despatch, sharp prices, and a simple ordering process. Many positive reviews mention quick delivery, careful packaging, and helpful after-sales support. Another group describes major faults, unsafe assembly, and warranty or refund issues that never get resolved. Several accounts also report lost deliveries or repeated delivery failures, followed by long, drawn-out attempts to sort them out.
Examples from available reviews (Dec 2021 – Feb 2026).
Good price, on-time delivery and fully assembled.
“Great price delivered on time fully assembled. Will be ordering again.”
Reviewer reports very fast delivery from the company.
“Very fast delivery”
Multiple persistent faults and frame damage left bike unusable and unresolved.
“I am now sat with a £3500 bike covered in damage”
Customer service described as unresponsive and unwilling to refund returns.
“The worst customer service ever.”
Many reviews mention quick despatch, next-day delivery, and parcels that arrive well packed. Others describe repeat delivery problems, cancelled orders, and situations where staff could not arrange a replacement or refund.
Many comments point to competitive prices, regular discounts, and a broad range of stock. A smaller number mention price-match offers being cancelled or promised discounts not being applied.
Several reviewers say the website is easy to use and checkout is simple. Some note that popular sizes are sometimes unavailable, and that delayed workshop work held up order completion.
Many buyers say items arrive in good condition and work as expected. A sizeable negative group reports defective or unsafe bikes, ongoing mechanical problems, and warranty cases that remain unresolved.
Positive feedback often mentions prompt delivery updates and stock alerts sent in advance. Negative reviews describe unclear workshop updates, missing dispatch notifications, and refund requests that go unanswered.
Reviews split between very happy purchases that highlight speed, value, and helpful staff, and unhappy experiences centred on damaged or unsafe products, missing deliveries, and refunds that were refused. In negative accounts, safety and warranty problems often turn into long-running disputes.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (20) · Reviews (1) · Quotes shortened · As of: February 2026
Defective, unsafe bike delivered and refund remains unresolved.
“sent me a defective bike”
Bike stolen by DHL and no refund or replacement provided.
“still no refund or bike replacement.”
Customer service described as unresponsive and unwilling to refund returns.
“The worst customer service ever.”
Customer impressed with professionalism of Mrs Mercy and staff.
“Transaction complete! Really impressed with the professionalism shown by Mrs. Mercy and her support staff.”
Crank arms repeatedly detached, causing injury and warranty dispute.
“After 1 month the left side crank arm came off”
Swansea workshop delayed work, provided poor communication and transparency.
“It appears that they have over promised and under delivered.”
Ebike had unresponsive electronics and overheating charger, unsafe condition.
“I have sent a potentially unsafe ebike.”
Multiple persistent faults and frame damage left bike unusable and unresolved.
“I am now sat with a £3500 bike covered in damage”
Poor assembly led to shifting issues and a reimbursement dispute.
“wasn't selecting gears properly”
Right-side pedal caused stripped thread and warranty and refund issues.
“They won’t even take the bike back and get me a refund.”
Delivery failed repeatedly and refund delayed after courier issues.
“they could not deliver because no one was at home”
Bike arrived poorly assembled and deemed dangerous after inspection.
“made it dangerous to ride”
Tredz cancelled a price-matched ebike order without explanation.
“Tredz cancelled the order down and wouldn't give me a reason.”
Return was rejected for not including original cardboard packaging piece.
“the return was rejected because I didn't include the piece of cardboard”
Order shipped despite cancellation request and refund was refused.
“I was rejected a refund because they did not receive the item back.”
Security light failed to hold solar power and no refund response.
“does not work will not hold solar power.”
Orders didn't arrive and Tredz refused refund until courier locates parcels.
“Tredz wouldn’t refund me until TNT find my packages.”
Delivery slots unavailable, courier confusion and missed delivery led to cancellation.
“ask the driver to leave the £1000 bike somewhere”
Despatched in 4 to 7 days' was unacceptable to the reviewer.
“Despatched in 4 to 7 days' is not acceptable”
Bike purchase delayed by repeated failed collections and prolonged wait.
“Customer services are always polite, but just can’t do anything to help”
The reviews for Tredz online shopping were better than those for other websites, so I chose them instead of the other options. I am glad I did.
I received prompt responses to all of my questions and felt that their customer service was excellent.
The bike was delivered in good condition, thanks to prompt shipment.
I want to express my gratitude to this firm, and if you're like me and are looking for a decent quality road bike at a reasonable price, go no further.
Tredz's website is a fantastic resource for bike purchasing, as it provides extensive information on the many models of bicycles that they sell.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Tredz is a UK online retailer focused on bicycles, e-bikes, components, and cycling accessories. It lists many brands and product types, including frames, wheels, clothing, helmets, and lights. The site supports UK delivery and offers product details, sizing help, and checkout tools. Shoppers can also see stock updates and delivery options when buying parts or complete bikes.