Customers often praise fast despatch, sharp prices, and a simple ordering process. Many positive reviews mention quick delivery, careful packaging, and helpful after-sales support. Another group describes major faults, unsafe assembly, and warranty or refund issues that never get resolved. Several accounts also report lost deliveries or repeated delivery failures, followed by long, drawn-out attempts to sort them out.
Examples from available reviews (Dec 2021 – Feb 2026).
Good price, on-time delivery and fully assembled.
“Great price delivered on time fully assembled. Will be ordering again.”
Reviewer reports very fast delivery from the company.
“Very fast delivery”
Multiple persistent faults and frame damage left bike unusable and unresolved.
“I am now sat with a £3500 bike covered in damage”
Customer service described as unresponsive and unwilling to refund returns.
“The worst customer service ever.”
Many reviews mention quick despatch, next-day delivery, and parcels that arrive well packed. Others describe repeat delivery problems, cancelled orders, and situations where staff could not arrange a replacement or refund.
Many comments point to competitive prices, regular discounts, and a broad range of stock. A smaller number mention price-match offers being cancelled or promised discounts not being applied.
Several reviewers say the website is easy to use and checkout is simple. Some note that popular sizes are sometimes unavailable, and that delayed workshop work held up order completion.
Many buyers say items arrive in good condition and work as expected. A sizeable negative group reports defective or unsafe bikes, ongoing mechanical problems, and warranty cases that remain unresolved.
Positive feedback often mentions prompt delivery updates and stock alerts sent in advance. Negative reviews describe unclear workshop updates, missing dispatch notifications, and refund requests that go unanswered.
Reviews split between very happy purchases that highlight speed, value, and helpful staff, and unhappy experiences centred on damaged or unsafe products, missing deliveries, and refunds that were refused. In negative accounts, safety and warranty problems often turn into long-running disputes.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (20) · Reviews (1) · Quotes shortened · As of: February 2026
Good price, on-time delivery and fully assembled.
“Great price delivered on time fully assembled. Will be ordering again.”
Always prompt service; replacement derailleur arrived quickly.
“Tredz is always there when I need something quickly.”
Fast delivery and good communication.
“Fast delivery. Good communication”
Great price and next-day delivery.
“Great price. Delivered next day.”
Reviewer reports very good customer support.
“Very good customer support”
Good service and value with delivery in under three days.
“Tredz came up good for service and value.”
Straightforward transaction for items unavailable locally.
“Very straightforward transaction, for some simple items I couldn't get locally.”
First-class service with fast delivery and good packing.
“1st class service super fast delivery .”
Wide range but limited availability of popular sizes.
“But limited in item stock”
Very quick, hassle-free delivery and good price with discount.
“Very quick delivery with no hassle.”
Smooth experience with on-time delivery and good choices.
“very smooth experience, on time, quick delivery, good choices and no hassle”
Dispatch and delivery were seamless despite missing promised discount.
“Order despatch and delivery went like clockwork.”
Good product choice with prompt delivery.
“Good choice of product. Prompt delivery.”
One third of order missing with no shipping notifications sent.
“1/3 of my order was missing.”
Quick, easy service with fast delivery and overall satisfaction.
“Very quick and easy service to use, fast delivery, overall happy with the product and service”
Order was slow and a bike went missing, customer had to chase.
“Slow to get order ready then bike order went missing”
Reviewer reports very fast delivery from the company.
“Very fast delivery”
Super fast delivery and first-class service.
“Super fast delivery..... 1st class service”
Competitive pricing with quick item arrival.
“Always competitive pricing and items arrive quickly”
Easy ordering process and quick delivery.
“Easy to order & quick delivery”
Prompt, efficient service with good price and product.
“Very efficient and prompt service.”
Prompt delivery and satisfactory shorts.
“Prompt delivery, nice shorts”
Easy website navigation and prompt, speedy delivery.
“Nice easy web site to navigate around.”
Good service and competitive prices.
“Great service and prices.”
Item delivered quickly with clear delivery updates.
“Item delivered quickly, good price and good updates on the delivery.”
Very quick delivery and superb product quality.
“Very quick delivery and superb quality of product”
Bicycle not delivered after three DHL cancellations.
“Since I still have not had the bicycle delivered”
Helmet arrived promptly and well packaged.
“Helmet arrived well packaged and promptly.”
Correct product, correct price and correct country.
“Right product, right price, right country.”
Customer service described as among the best encountered.
“Customer Service is one of the best I have encountered”
Good customer service after delivery.
“Good post delivery customer service.”
Reviewer reports great service from the company.
“Great service”
Reviewer highlights speed and price as positives.
“Speed, price”
Ordered Monday evening and received items by Wednesday midday.
“Ordered on Monday evening received good mid day Wednesday.”
Always good service with stock updates and quick delivery.
“Always good service keeps you informed if out of stock quick delivery”
Good communication and prompt order arrival.
“Good communication, order arrived promptly.”
Purchased item was delivered promptly.
“Delivered the purchased item promptly”
Excellent service and delivery reported.
“Excellent Service and Delivery”
Wide product range and consistently good prices encourage repeat shopping.
“Always a wide range of choice and prices are always as good as you can find anywhere.”
Competitively priced items with great service.
“Competitively priced and great service”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Tredz is a UK online retailer focused on bicycles, e-bikes, components, and cycling accessories. It lists many brands and product types, including frames, wheels, clothing, helmets, and lights. The site supports UK delivery and offers product details, sizing help, and checkout tools. Shoppers can also see stock updates and delivery options when buying parts or complete bikes.