Reviewers often praise fast delivery, clear tracking updates, and helpful staff. Many say the trampolines feel sturdy, go together easily, and offer good value. A smaller group mention stock mistakes, missed next-day delivery promises, and difficulty getting refunds. A few customers report receiving the wrong design or parts that did not fit.
Examples from available reviews (Apr 2013 – Feb 2026).
Fast, efficient service with helpful communication and polite delivery drivers.
“Amazing service. Fast and efficient.”
Long-term customer praising consistent quality, timely delivery and helpful service.
“The quality is always fantastic.”
Multiple stock and delivery issues led to missing parts and poor-quality product.
“customer service is a joke impossible to arrange return or refund.”
Received a different trampoline design than pictured on the website.
“The trampoline I received was a completely different design to the one on their website”
Most reviews praise service quality, with many calling out quick shipping and responsive staff. Several customers describe staff fixing problems quickly and setting up alternative delivery days. A minority report cancelled orders, missed delivery promises, and refunds that were not resolved.
Many reviewers say the trampolines offer good value for the price and that children enjoy them. Some customers say heavy use made the purchase worthwhile. A small number question the value due to missing parts or unexpected differences from what they expected.
Most customers describe an easy purchase and straightforward assembly, often saying children were using the trampoline soon after. A few mention heavy lifting during the build or instructions that were unclear and took extra effort. Some also say stock accuracy on the website and order timing hurt their experience.
Reviews repeatedly point to solid build quality, with customers describing sturdy frames, quiet use, and materials that last. Several people praise consistent quality across repeat purchases. More serious complaints are less common but include receiving a different design than advertised and bolt holes that did not match the supplied fasteners.
Many reviewers highlight clear tracking updates, proactive delivery messages, and polite drivers. Staff also get credit for arranging specific delivery days when needed. Some reviews do not match this pattern, citing inaccurate stock status and weak follow-up during delays.
Most reviews describe a positive end-to-end experience, driven by fast delivery, helpful staff, and solid products. Strongly negative experiences also appear, mostly tied to stock errors, failed next-day delivery claims, and problems with refunds or returns. The result is a clear split between many five-star reviews and a smaller set of one-star complaints.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (32) · Reviewcentre (10) · Collected.reviews (1) · Quotes shortened · As of: February 2026
High usage made the 12 ft trampoline feel worth the cost within three days.
“after even 3 days it's paid for itself”
Received a different trampoline design than pictured on the website.
“The trampoline I received was a completely different design to the one on their website”
Needed fast; friendly staff arranged next-day delivery and assembly was easy.
“we ordered and had the trampoline the next day”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Trampoline Warehouse is an online retailer that focuses on trampolines and replacement parts. Its range typically includes frames, jumping mats, springs, and safety enclosures. The website shows images and specifications for each model so customers can compare sizes and features. Spare parts and accessories are available for maintenance and repairs.