Reviewers often praise fast delivery, clear tracking updates, and helpful staff. Many say the trampolines feel sturdy, go together easily, and offer good value. A smaller group mention stock mistakes, missed next-day delivery promises, and difficulty getting refunds. A few customers report receiving the wrong design or parts that did not fit.
Examples from available reviews (Apr 2013 – Feb 2026).
Fast, efficient service with helpful communication and polite delivery drivers.
“Amazing service. Fast and efficient.”
Long-term customer praising consistent quality, timely delivery and helpful service.
“The quality is always fantastic.”
Multiple stock and delivery issues led to missing parts and poor-quality product.
“customer service is a joke impossible to arrange return or refund.”
Received a different trampoline design than pictured on the website.
“The trampoline I received was a completely different design to the one on their website”
Most reviews praise service quality, with many calling out quick shipping and responsive staff. Several customers describe staff fixing problems quickly and setting up alternative delivery days. A minority report cancelled orders, missed delivery promises, and refunds that were not resolved.
Many reviewers say the trampolines offer good value for the price and that children enjoy them. Some customers say heavy use made the purchase worthwhile. A small number question the value due to missing parts or unexpected differences from what they expected.
Most customers describe an easy purchase and straightforward assembly, often saying children were using the trampoline soon after. A few mention heavy lifting during the build or instructions that were unclear and took extra effort. Some also say stock accuracy on the website and order timing hurt their experience.
Reviews repeatedly point to solid build quality, with customers describing sturdy frames, quiet use, and materials that last. Several people praise consistent quality across repeat purchases. More serious complaints are less common but include receiving a different design than advertised and bolt holes that did not match the supplied fasteners.
Many reviewers highlight clear tracking updates, proactive delivery messages, and polite drivers. Staff also get credit for arranging specific delivery days when needed. Some reviews do not match this pattern, citing inaccurate stock status and weak follow-up during delays.
Most reviews describe a positive end-to-end experience, driven by fast delivery, helpful staff, and solid products. Strongly negative experiences also appear, mostly tied to stock errors, failed next-day delivery claims, and problems with refunds or returns. The result is a clear split between many five-star reviews and a smaller set of one-star complaints.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (32) · Reviewcentre (10) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Fast delivery and relatively easy assembly; good trampoline.
“quickly delivered, relatively easy to put together.”
Fast, efficient service with helpful communication and polite delivery drivers.
“Amazing service. Fast and efficient.”
Quick delivery and easy assembly; grandson loves it.
“My grandson loves it.”
Kept informed during delivery; product arrived on time and was easy to assemble.
“Incredible service, kept in touch throughout delivery and arrived on time.”
Fast delivery and well-made trampoline offering great value; kids love it.
“Great value, Kids love it!!”
Prompt delivery with great communication; quality trampoline at a good price.
“Great communication and prompt delivery.”
Good customer care kept reviewer well informed; delivery arrived as promised.
“keeping me well informed with delivery etc.”
Fantastic service with quick delivery; reviewer would recommend.
“Fantastic service and delivery was quick.”
First-class customer service from Lee with super-quick delivery.
“Customer service from Lee was first class.”
Easy to deal with and clear communication throughout.
“good clear communication throughout.”
Delivered on time and the trampoline is very sturdy.
“very sturdy trampoline”
Quick and easy to deal with; part arrived the next day.
“part arrived the next day.”
Arrived quickly; helpful customer service despite unclear website and poor instructions.
“Trampoline arrived quickly after ordering.”
Great service, good trampoline and competitive price.
“Brilliant service, great trampoline and a great price,”
Superb quality and reliable delivery.
“superb quality and excellent , reliable delivery”
Ordering was easy with good tracking updates, item not yet used.
“kept up to date through tracking progress.”
Good service and a good price.
“good service and good price”
Outstanding customer service and communication resolved delivery issues.
“Can’t praise TW enough for their outstanding customer service.”
Ordering to delivery process was very easy.
“So easy from ordering to delivery, thank you.”
Arrived on time but some bolt holes were too small, requiring alternative bolts.
“two of the drilled holes were too small for the bolts to pass through”
Quick shipping and prompt resolution of a manufacturer issue, resulting in a great trampoline.
“they solved the problem quickly and with no fuss.”
Good quality trampoline, easy assembly and prompt delivery with phone notice.
“The quality of the trampoline is great and it was very easy to put together.”
Excellent communication and easy assembly; product well received by daughter.
“Amazing service, from the moment the order was placed, great communication”
Long-term customer praising consistent quality, timely delivery and helpful service.
“The quality is always fantastic.”
Arrived quickly; assembly required heavy help but kids love it.
“Once up - kids are loving it and we are very happy with it.”
Prompt delivery, good packaging and first-rate communication throughout.
“Communication was first rate through the whole transaction.”
Friendly, professional staff provided information; trampoline arrived quickly and is good quality.
“Friendly, knowledgeable and very professional company.”
Reviewer praises both company and courier as very helpful and brilliant.
“Can’t fault the trampoline company brilliant and the courier company was very helpful.”
Excellent service, friendly staff and a good-priced product.
“Excellent service good price friendly staff good product”
Clear instructions, brilliant quality trampoline and quick, friendly delivery.
“the trampoline itself is brilliant quality.”
Good build quality and quiet operation, with prompt customer service for delivery.
“Noticed that it was a lot quieter than previous purchases”
Staff were very helpful arranging next-day Saturday delivery; product satisfactory.
“Really helpful staff when I contacted them to arrange next day delivery on a Saturday.”
There was no better gift that we could have given to our kids for their excellent performance apart from Trampoline With Net 12 Feet. It took us a week to search for stores that offered variety in quality, prices and ages. Luckily we found a Trampoline warehouse. We immediately went through their catalog, spotted what we wanted and contacted them. They were quick to respond, we asked all the questions we had and when we were satisfied, we placed the order. The following day, they delivered it for free . The delivery guys were very polite. They even helped us in setting it up. The kids are really having fun.
Multiple stock and delivery issues led to missing parts and poor-quality product.
“customer service is a joke impossible to arrange return or refund.”
Item listed as in stock but wasn't, causing nearly two-week delivery delay.
“it said in stock, but turned out it wasn't.”
Reviewer regrets not checking other reviews before ordering.
“Wish I had checked others reviews prior to ordering as may have gone elsewhere!”
Product enjoyed but customer struggles to obtain replacement parts despite communications.
“I am unable to buy any despite lots of effort searching.”
Promised next-day delivery repeatedly failed, leaving reviewer distrusting the company.
“website declares next day delivery...........What an absolute joke”
Next-day delivery claim failed; order missed for event and cancellation incurred charges.
“I went with company because their USP is NEXT DAY delivery.”
Order cancelled without refund and company failed to locate product or communicate.
“still no money back after being promised it would be the Monday morning”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Trampoline Warehouse is an online retailer that focuses on trampolines and replacement parts. Its range typically includes frames, jumping mats, springs, and safety enclosures. The website shows images and specifications for each model so customers can compare sizes and features. Spare parts and accessories are available for maintenance and repairs.