Many customers describe sturdy, comfortable items such as chairs, sleeping bags and rucksacks. Reviews often mention fast dispatch and clear delivery updates. Several customers say support arranged refunds or urgent replacements successfully. A smaller group report missing deliveries, refused replacements or refunds that took too long.
Examples from available reviews (Nov 2021 – Mar 2026).
Chairs were fantastic quality and delivery was fast.
“Delivery was fast and the chairs I ordered are of fantastic quality.”
Courier damaged delivery but Trail promptly issued a refund and helped.
“Contact made and refund issued within a couple of days, friendly helpful & prompt service”
Chair broke after a few uses and the company refused replacement or refund.
“i contacted the company who said they were unable to send replacement or offer a refund.”
Items did not arrive and refund is still awaited.
“Items didnt arrive, had to buy replacement still waiting on a refund”
Support often replies quickly and sets up replacements or refunds for damaged items. Many reviews mention friendly, helpful contact and urgent dispatch. A minority say their claims were not resolved and faulty items were not replaced.
Buyers often point to competitive pricing, sale discounts and good value. Several reviewers say the products matched expectations for the price and quality. A small number raise value concerns when items fail early and feel less worthwhile over time.
Customers describe easy ordering, a simple checkout and neat packaging on arrival. Many praise quick delivery and parcels arriving when expected. Some mention missed notifications and couriers leaving parcels unattended.
Many reviews highlight solid build, comfort and durability across chairs, sleeping bags, rucksacks and airbeds. A few report torn inner pockets and breakages after limited use. These quality issues appear linked to particular products rather than across the range.
Reviewers often mention proactive emails and tracking that updates at each step. Several customers note accurate delivery estimates and timely status messages. A minority say notification settings were unreliable or delivery permissions were missed.
Most customers describe a good experience, combining reliable products, fast delivery and responsive support. Another group report serious fulfilment or returns issues that were not put right. Overall, reviews split clearly between satisfied buyers and customers with major complaints.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Collected.reviews (1) · Quotes shortened · As of: March 2026
Kids' sleeping bag was warm, comfortable and packed away easily.
“My son said it was very warm and comfortable”
Chairs were fantastic quality and delivery was fast.
“Delivery was fast and the chairs I ordered are of fantastic quality.”
The seller did what they said and met expectations.
“Did what you said”
Reviewer experienced great service and a great product.
“great service and great prodect”
Family-run British company with fantastic delivery and comfortable air mattresses.
“The air mattresses are really comfortable.”
They kept me updated and delivery was on time.
“kept updated as to delivery on time.”
Existing Trail tent is great quality and ordering with quick delivery.
“We already have a trail tent and love it and great quality”
Faulty chairs were quickly replaced by excellent customer service.
“I'd give 5 star for customer service.”
Good prices and fast delivery from the company.
“Good prices and fast delivery. Excellent!”
Camping chair appears sturdy and comfortable with fast service.
“Camping chair looks good and sturdy will hopefully last a long time.”
Inside zip pocket tore quickly, disappointing for a decent-looking rucksack.
“the inside zip pocket has torn already.”
Good price and strong, satisfactory products; will buy again.
“Great price and great product”
Item arrived with damaged packaging and nearly returned.
“one of the corners had been ripped off and completely sellotaped back on.”
Delivery left items unattended; refund issued after complaint.
“I did not give them permission to leave them in my backyard”
Product delivered excellent quality at an affordable price.
“Excellent quality at a affordable price”
Padded folding chairs were compact, comfortable and promptly delivered.
“Excellent product: padded folding easy chairs, very compact, very comfortable”
Backpack bought in winter sale was great price and excellent quality.
“GREAT PRICE ON BACK PACK IN WINTER SALE AND EXCELLENT QUALITY VERY PLEASED OVERALL”
Reviewer had great service and was very pleased with the product.
“Great service and very pleased with product”
Item was very soft and loved by the six-year-old.
“Very soft. Bought it for my 6 year old and he loves it.”
Service and value were very good with quick dispatch and accurate delivery time.
“Very good service and value for money from Trail UK.”
Product was well made and delivery was quick and efficient.
“Good quality, well made product.”
Notification system failed but product was good and arrived promptly.
“just don’t rely upon the notification option”
Faulty poles were replaced and urgently dispatched before holidays.
“It was replaced and despatched by urgent delivery”
Replacement fin was a perfect fit for the paddle board.
“This was a perfect fit, thank you.”
Very impressed by fast delivery and good packaging.
“Arrived this morning. Super well packed, love the products.”
Delivery was superb and updates were provided at every stage.
“the delivery was superb and we were kept up to date at every stage.”
Products were very good and arrived very quickly.
“Products are very good and came to me very quickly”
Excellent ordering experience with fast delivery and good packaging.
“even better it was free delivery”
Discounted item had an excellent price and fast delivery.
“Good website, excellent price as item was discounted.”
Items did not arrive and refund is still awaited.
“Items didnt arrive, had to buy replacement still waiting on a refund”
Courier damaged delivery but Trail promptly issued a refund and helped.
“Contact made and refund issued within a couple of days, friendly helpful & prompt service”
Chair broke after a few uses and the company refused replacement or refund.
“i contacted the company who said they were unable to send replacement or offer a refund.”
Leggings were comfortable and arrived nicely wrapped with a thank you card.
“Leggings came nicely wrapped and a lovely thank you card.”
Item arrived as expected and represented good value.
“Arrived when expected. Good value.”
Ordering was easy and delivery was quick with email updates.
“the delivery was super quick and they kept me informed via email.”
Product quality was excellent and service was very good.
“Excellent quality product and very good service plus a great price”
Customer care promptly offered replacement or refund for faulty air bed.
“I chose a refund and have now opted for fishing camp beds instead!”
Sturdy, good quality product that matched the van with speedy delivery.
“Good quality product, sturdy and matches beautifully with our van.”
Rucksack had many compartments and plenty of room.
“The rucksack is absolutely amazing, so many compartments, lots of room for waterproof trousers and fleece camera, food, drink.”
Ordering and delivery were easy, fast, and good quality.
“Easy fast and quality”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Trail Outdoor Leisure is a UK retailer focused on camping and outdoor gear. Its online store sells tents, sleeping bags, rucksacks, camping chairs, airbeds and related accessories. Product pages list specifications, materials and sizing to help customers pick the right items. The site takes common payment methods and offers standard UK delivery options.