Reviews Analysed
21
We Collect & Analyse Reviews
Trail Outdoor Leisure
Experiences & Reviews
Trail Outdoor Leisure is a UK retailer specialising in outdoor and leisure equipment such as camping, beach and day‑trip gear. Consumers researching reviews will look for product durability, delivery performance and after‑sales support when evaluating this seller.
Overview & Key Metrics
Positive Sentiment
90%
Latest Review
18d
Overall Rating
4.5
Our Analysis
🎯
Service quality
Many customers report prompt, helpful resolution for faults or returns, but a minority describe slow refunds or refusal of replacements.
Share
Mixed
9%
💰
Value for money
Numerous reviews highlight reasonable prices, discounts and good value for money, often noting sale pricing and competitive rates.
Share
Strong
13%
⚡
User experience
The buying journey is often described as easy: clear website, quick dispatch, good packaging and reliable delivery for most customers.
Share
Strong
19%
🔧
Product quality
Many purchasers praise product build and fit, though a minority report defects or items not matching expectations on durability or sizing.
Share
Strong
21%
📞
Communication
Most reviews mention timely emails and helpful replies from customer care; a few note failed stock notifications or delayed responses.
Share
Strong
12%
⭐
Overall experience
Overall impressions are largely positive, with repeat purchases and recommendations common, despite occasional negative experiences.
Share
Strong
27%
Our Independent Methodology
How we analyse customer reviews without bias
Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (November 2021 – September 2025).
Sleeping bags
"I love the ease of doing business with this company. I ordered 6 camping chairs and 4 sleeping bags. The bags were 2 for adults and 2 for our kids. The delivery was fast but something was wrong. The chairs were in good condition but the sleeping bags were all the same size. I was a little worried at first but when I called them they were very helpful and apologetic. They asked me to do a return and they said they would send the correct ones out right away. The new ones came before our trip and this really impressed me. The quality and prices were also fascinating. I am very happy with my purchase, always looking new."
Tony Mauricio
Collected.reviews
Nov 25, 2021
Featured for: issue resolved; replacement sent
Just perfect
"Honestly from the moment i purchased online to when the bag arrived i could not rate the whole experience any better Straight away after payment i was..."
Abigail Moseley
Trustpilot
Sep 30, 2025
Featured for: clear ordering, fast delivery timeline
The sisken Low Folding Beach Chair…
"The sisken Low Folding Beach Chair broke after only a few uses. i contacted the company who said they were un..."
Sarah
Trustpilot
Sep 30, 2025
Featured for: product failure and poor resolution
Items didnt arrive
"Items didnt arrive, had to buy rep..."
David Miller
Trustpilot
Sep 30, 2025
Featured for: non‑delivery and refund still pending
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025
J
Jonathan
trustpilot.com
Sep 30, 2025
Purchased a beach trolley
Purchased a beach trolley. Good quality, well made product. Website was clear, smooth, easy to use. Delivery quic...
T
Tony
trustpilot.com
Sep 30, 2025
Very good windbreaks, glitch in the process.
I contacted trail as the windbreaks I wanted weren’t in stock, they couldn’t advise when they would be back in stock but advised that I clicked on the...
M
Marguerite Hughes
trustpilot.com
Sep 30, 2025
We had a problem with the poles on the…
We had a problem with the poles on the windbreaker. It was replaced and desp...
S
Susan Chapman
trustpilot.com
Sep 30, 2025
Freespirit dagon paddle board
I had been looking for some time for a replacement fin for a Freespirit Dago...
D
Dan
trustpilot.com
Sep 30, 2025
Honestly so impressed
Honestly so impressed. Ordered 24hrs ago. Arrived this morning. Super well packed...
K
Kenneth Slater
trustpilot.com
Sep 30, 2025
Everything was easy to sort out and…
Everything was easy to sort out and pleasantly done. We live out in the wilds of the Scottish highlands but...
R
Roy Taylor
trustpilot.com
Sep 30, 2025
Products are very good and came to me…
Products are very good an...
A
Abigail Moseley
trustpilot.com
Sep 30, 2025
Just perfect
Honestly from the moment i purchased online to when the bag arrived i could not rate the whole experience any better Straight away after payment i was...
M
Mark Middleton, Covent Garden
trustpilot.com
Sep 30, 2025
Good experience
Good website, excellent price as item was discoun...
D
David Miller
trustpilot.com
Sep 30, 2025
Items didnt arrive
Items didnt arrive, had to buy rep...
D
Denise Wilson
trustpilot.com
Sep 30, 2025
Now the grandchildren are out of prams
Now the grandchildren are out of prams, carrying things for a day out leads to aching shoulders. Solution? A folding cart! Unfortunately, the cart nev...
S
Sarah
trustpilot.com
Sep 30, 2025
The sisken Low Folding Beach Chair…
The sisken Low Folding Beach Chair broke after only a few uses. i contacted the company who said they were un...
M
Mrs J S Hawker
trustpilot.com
Sep 30, 2025
Leggings came nicely wrapped and super comfortable
Leggings came nicely wrapped and a lovely thank you card. The lessons themselves are super comfortab...
K
Kathryn Smith
trustpilot.com
Sep 30, 2025
Good value
Arrived when expe...
A
Amanda Byers
trustpilot.com
Sep 30, 2025
Tent and windbreak…
I have ordered a tent and a windbreak from Trail. Ordering was easy and the price was reasonable, the delivery was super quick and they kept me inform...
M
Mr Allan Millington
trustpilot.com
Sep 30, 2025
Excellent quality product and very good…
Excellent quality product and ver...
D
David J Warrington
trustpilot.com
Sep 30, 2025
Excellent Service
We brought a self inflating bed from Trail Outdoor. Unfortunately, it didn't stay inflated for more than 3 or 3 hours. I communicated with the custome...
J
Jo Duncombe
trustpilot.com
Sep 30, 2025
Quick and speedy delivery
Quick and speedy delivery. Good quality produc...
G
GJ
trustpilot.com
Sep 30, 2025
The rucksack is absolutely amazing
The rucksack is absolutely amazing, so many compartments, lots of room for waterpro...
R
Richie
trustpilot.com
Sep 30, 2025
Easy fast and quality
...
Conclusion
Reviews show Trail Outdoor Leisure typically offers a straightforward online experience with quick dispatch, clear order emails and well packed items. Many customers find products to be good quality and reasonably priced, and several note effective, speedy handling of replacements or refunds. However, reviewers also report occasional product faults, courier damage or notification failures; some of these led to delayed refunds or unsatisfactory responses. If buying, inspect deliveries on arrival and keep proof of issue; contact customer service promptly for replacements or refunds and check stock notifications directly on the site before relying on alerts.