Many customers describe sturdy, comfortable items such as chairs, sleeping bags and rucksacks. Reviews often mention fast dispatch and clear delivery updates. Several customers say support arranged refunds or urgent replacements successfully. A smaller group report missing deliveries, refused replacements or refunds that took too long.
Examples from available reviews (Nov 2021 – Mar 2026).
Chairs were fantastic quality and delivery was fast.
“Delivery was fast and the chairs I ordered are of fantastic quality.”
Courier damaged delivery but Trail promptly issued a refund and helped.
“Contact made and refund issued within a couple of days, friendly helpful & prompt service”
Chair broke after a few uses and the company refused replacement or refund.
“i contacted the company who said they were unable to send replacement or offer a refund.”
Items did not arrive and refund is still awaited.
“Items didnt arrive, had to buy replacement still waiting on a refund”
Support often replies quickly and sets up replacements or refunds for damaged items. Many reviews mention friendly, helpful contact and urgent dispatch. A minority say their claims were not resolved and faulty items were not replaced.
Buyers often point to competitive pricing, sale discounts and good value. Several reviewers say the products matched expectations for the price and quality. A small number raise value concerns when items fail early and feel less worthwhile over time.
Customers describe easy ordering, a simple checkout and neat packaging on arrival. Many praise quick delivery and parcels arriving when expected. Some mention missed notifications and couriers leaving parcels unattended.
Many reviews highlight solid build, comfort and durability across chairs, sleeping bags, rucksacks and airbeds. A few report torn inner pockets and breakages after limited use. These quality issues appear linked to particular products rather than across the range.
Reviewers often mention proactive emails and tracking that updates at each step. Several customers note accurate delivery estimates and timely status messages. A minority say notification settings were unreliable or delivery permissions were missed.
Most customers describe a good experience, combining reliable products, fast delivery and responsive support. Another group report serious fulfilment or returns issues that were not put right. Overall, reviews split clearly between satisfied buyers and customers with major complaints.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Collected.reviews (1) · Quotes shortened · As of: March 2026
I love the ease of doing business with this company. I ordered 6 camping chairs and 4 sleeping bags. The bags were 2 for adults and 2 for our kids. The delivery was fast but something was wrong. The chairs were in good condition but the sleeping bags were all the same size. I was a little worried at first but when I called them they were very helpful and apologetic. They asked me to do a return and they said they would send the correct ones out right away. The new ones came before our trip and this really impressed me. The quality and prices were also fascinating. I am very happy with my purchase, always looking new.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Trail Outdoor Leisure is a UK retailer focused on camping and outdoor gear. Its online store sells tents, sleeping bags, rucksacks, camping chairs, airbeds and related accessories. Product pages list specifications, materials and sizing to help customers pick the right items. The site takes common payment methods and offers standard UK delivery options.