Reviews show Trail Outdoor Leisure typically offers a straightforward online experience with quick dispatch, clear order emails and well packed items. Many customers find products to be good quality and reasonably priced, and several note effective, speedy handling of replacements or refunds. However, reviewers also report occasional product faults, courier damage or notification failures; some of these led to delayed refunds or unsatisfactory responses. If buying, inspect deliveries on arrival and keep proof of issue; contact customer service promptly for replacements or refunds and check stock notifications directly on the site before relying on alerts.
Examples from available reviews (Nov 2021 – Feb 2026).
Company corrected a sizing error and promptly replaced sleeping bags before trip.
“they were very helpful and apologetic.”
Excellent ordering experience with fast delivery and good packaging.
“even better it was free delivery”
Chair broke after a few uses and the company refused replacement or refund.
“i contacted the company who said they were unable to send replacement or offer a refund.”
Items did not arrive and refund is still awaited.
“Items didnt arrive, had to buy replacement still waiting on a refund”
Many customers report prompt, helpful resolution for faults or returns, but a minority describe slow refunds or refusal of replacements.
Numerous reviews highlight reasonable prices, discounts and good value for money, often noting sale pricing and competitive rates.
The buying journey is often described as easy: clear website, quick dispatch, good packaging and reliable delivery for most customers.
Many purchasers praise product build and fit, though a minority report defects or items not matching expectations on durability or sizing.
Most reviews mention timely emails and helpful replies from customer care; a few note failed stock notifications or delayed responses.
Overall impressions are largely positive, with repeat purchases and recommendations common, despite occasional negative experiences.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Collected.reviews (1) · Quotes shortened · As of: February 2026
I love the ease of doing business with this company. I ordered 6 camping chairs and 4 sleeping bags. The bags were 2 for adults and 2 for our kids. The delivery was fast but something was wrong. The chairs were in good condition but the sleeping bags were all the same size. I was a little worried at first but when I called them they were very helpful and apologetic. They asked me to do a return and they said they would send the correct ones out right away. The new ones came before our trip and this really impressed me. The quality and prices were also fascinating. I am very happy with my purchase, always looking new.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Trail Outdoor Leisure is a UK retailer specialising in outdoor and leisure equipment such as camping, beach and day‑trip gear. Consumers researching reviews will look for product durability, delivery performance and after‑sales support when evaluating this seller.