Reviews Analysed
21
We Collect & Analyse Reviews
Trade Counter Direct
Experiences & Reviews
Trade Counter Direct is a UK trade supplier serving tradespeople and national customers with tools, fittings and consumables via online ordering and trade-counter sales. Company information here focuses on what prospective buyers typically check: product range, ordering channels, delivery and returns practices, and customer contact options.
Overview & Key Metrics
Positive Sentiment
95%
Latest Review
19d
Overall Rating
4.5
Our Analysis
🎯
Service quality
Most reviewers praise delivery speed and condition on arrival, but several report slow deliveries or delays and a few note inconsistent in-store or aftercare service.
Share
Mixed
27%
💰
Value for money
Many reviewers describe competitive pricing and good value for common items, with limited complaints about cost versus return postage on one incorrect order.
Share
Strong
11%
⚡
User experience
Users frequently report an easy ordering process and straightforward checkout; a small number experienced difficulties with product selection or staff knowledge.
Share
Strong
10%
🔧
Product quality
Most buyers say items arrived as described, well packaged and in good condition; there is one clear instance of a wrong-sized item requiring an exchange.
Share
Strong
14%
📞
Communication
Several reviews highlight clear, helpful communication and technical knowledge; a minority mention unprofessional responses from a salesperson.
Share
Strong
7%
⭐
Overall experience
The overall tone is favourable: many reviewers report prompt deliveries, correct orders and fair prices, with a few mixed or negative experiences.
Share
Strong
30%
Our Independent Methodology
How we analyse customer reviews without bias
Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (November 2021 – September 2025).
I have received a wrong product. Disappointed
"I have received a wrong product. Electric Meter replacement door. 40x 60cm. but it came smaller In size, In order for me get..."
Janak
Trustpilot
Sep 30, 2025
Featured for: Wrong item and returns issue
Competitive Price
"There was a delay in sending the package apart from that everythi..."
Ernie Beaton
Trustpilot
Sep 30, 2025
Featured for: Competitive price, mentions delay
Excellent communication and prompt…
"Excellent communicatio..."
Pilar Gonzalez
Trustpilot
Sep 30, 2025
Featured for: Clear praise for communication & delivery
Easy order system
"Easy order system, good delive..."
Grace Morl
Trustpilot
Sep 30, 2025
Featured for: Easy order and on-time delivery
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Filter by Source
Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025
P
Pilar Gonzalez
trustpilot.com
Sep 30, 2025
Excellent communication and prompt…
Excellent communicatio...
v
vavavoom1230
trustpilot.com
Sep 30, 2025
Price quality & packaging fine
Price quality & packaging fine. Felt th...
E
Ernie Beaton
trustpilot.com
Sep 30, 2025
Competitive Price
There was a delay in sending the package apart from that everythi...
M
Majid Mirzakhani
trustpilot.com
Sep 30, 2025
Delivery was too late but their…
Delivery was too late but the...
m
mark pell
trustpilot.com
Sep 30, 2025
Great items at great prices
...
i
ian hrymoc
trustpilot.com
Sep 30, 2025
Delivery was quite long
...
T
Terence
trustpilot.com
Sep 30, 2025
Professional company
Goods arrived on ti...
P
Philip Croft
trustpilot.com
Sep 30, 2025
ordered sunday,arrived wednesday
ordered sunday,arrived w...
G
Grace Morl
trustpilot.com
Sep 30, 2025
Easy order system
Easy order system, good delive...
E
Eileen
trustpilot.com
Sep 30, 2025
First time ordering would order again
...
A
Audrey Boyden
trustpilot.com
Sep 30, 2025
Quaity product delivered promptly
Quaity product d...
c
customer
trustpilot.com
Sep 30, 2025
Very pleased with the item purchased…
Very pleased with the item purchased...
J
Janak
trustpilot.com
Sep 30, 2025
I have received a wrong product. Disappointed
I have received a wrong product. Electric Meter replacement door. 40x 60cm. but it came smaller In size, In order for me get...
V
Vinny Baldry
trustpilot.com
Sep 30, 2025
Good communication and technical…
Good communication and technical...
L
Lloyd Morgan
trustpilot.com
Sep 30, 2025
Great service all round
Great service all round. Good p...
M
Mr Barry
trustpilot.com
Sep 30, 2025
Set of Chisels
Arrived as describe...
S
Susan
trustpilot.com
Sep 30, 2025
Exceptional serviceI couldn't believe how quickly my items…
I couldn't believe how quickly my...
D
DMS
trustpilot.com
Sep 30, 2025
Excellent service
...
M
Martyn Talbot
trustpilot.com
Sep 30, 2025
Best price and honest delivery times
Best price and hon...
S
Suellen Brake
trustpilot.com
Sep 30, 2025
Excellent easy to contact and speedy…
Excellent easy to cont...
Conclusion
Reviews indicate Trade Counter Direct frequently delivers items promptly and in good condition, and many customers cite competitive prices. Several reviews underline an easy online ordering experience and generally clear communication. However, a few customers reported delays and one notable incorrect-size delivery that required a paid return, and there are isolated comments about unprofessional sales interactions. If you prioritise price and fast shipping, these reviews are largely positive; if returns handling and in-person staff knowledge are important, be aware of occasional issues and check the returns policy before purchasing.