Many reviewers mention fast delivery, correct orders, and helpful staff. Several point to good prices and well-packaged items. Others describe late or cancelled deliveries, wrong items, and after-sales that does not respond. Communication ranges from quick, helpful replies to no reply at all.
Examples from available reviews (Apr 2020 – Mar 2026).
Delivery was prompt, trackable and arrived on time.
“Delivery was prompt and could track at all times arrived on time .”
Damaged toolbox was promptly replaced and collection arranged satisfactorily.
“Everything resolved to my complete satisfaction within 2 days.”
Received a £470 dehumidifier that didn't work and received no response.
“a £470 dehumidifier that doesn't work at all”
Order placed in June 2020 was not dispatched until the following January.
“I placed an order on the 1st of June 2020 and it was dispatched until the 9th of January.”
Delivery speed comes up most often. Several reviews describe quick dispatch, tracking, and on-time arrival. Others report late sending, courier problems, and orders cancelled after payment.
Many positive reviews highlight competitive prices and discounts. Reviewers often connect the price with items arriving in good condition and on time. A small number mention returns being too expensive.
Customers often call ordering straightforward and the website easy to use. There are only a few comments specifically about usability. Some reports mention rude reception staff or trouble getting a response.
Most quality feedback says items arrive in good condition and match the description. A few isolated reviews mention faulty goods, the wrong product supplied, or damage on arrival. One report describes a small manufacturing defect that meant the customer had to source a spare part.
Many reviews describe clear, helpful communication and staff with strong technical knowledge. A noticeable set of complaints mentions unanswered enquiries and rude exchanges. Overall, communication is hit and miss.
Reviews split between very positive service experiences and clear service failures. In several cases, after-sales sorted problems quickly. Others say nothing was resolved, creating a stark gap in outcomes.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (20) · Reviews (1) · Quotes shortened · As of: March 2026
Order was cancelled later due to alleged stock issues after payment.
“said they are sold out.”
Good product and good delivery.
“Good product, good delivery”
Long delay in delivery after order led to dissatisfaction.
“Never use them again though.”
Delivery service was longer than expected.
“longer delivery service”
Let down badly by the courier.
“Let down badly by courier”
Could not fault the company and received excellent service.
“Cannot fault. Excellent service.”
Delivery was prompt, trackable and arrived on time.
“Delivery was prompt and could track at all times arrived on time .”
Equipment arrived promptly and in good condition.
“Equipment arrived promptly and in good condition.”
Website was easy to use but postal service let the order down.
“Easy to find what I wanted easy to order post let it down”
Good service; the m press tool arrived quickly and was good at the destination.
“Good service, the m press tool arrived quickly and good at the destination”
Happy to deal with them; good discount and timely delivery.
“Good discount for good quality product.”
Good product at a reasonable price with prompt delivery.
“Good product reasonable price and prompt delivery”
Fabulous service and on-time delivery, though one screw needed replacing.
“one of the screws was not cut well and I had to find a replacement from my spares.”
IT issues delayed dispatch but staff resolved it and refunded partly.
“TCD refunded me half of my next working delivery charge too.”
Insulation saw arrived as scheduled with no problems.
“arrived as scheduled - absolutely no problem.”
Great service with very quick delivery.
“Great service, very quick delivery!”
Efficient delivery and goods received as described.
“Efficient delivery.”
Dispatch took over a week despite item shown as in stock; very disappointed.
“If you’re in a rush to get your item don’t use this company.”
The reviewer found them to be very helpful.
“they ae very helpful”
Item arrived in tatters and nobody responded to complaint.
“The item arrive in tatters and no one would get back to me”
Excellent communication and prompt delivery.
“Excellent communication and prompt delivery!”
Product good overall but delivery time could have been better.
“Felt the delivery time could have been better.”
Package was delayed but item matched description and was competitively priced.
“There was a delay in sending the package”
Delivery was late but customer service was good.
“Delivery was too late but their customers service was good.”
Items were great and offered at good prices.
“Great items at great prices”
Delivery took quite a long time.
“Delivery was quite long”
Goods arrived on time and in good condition.
“Goods arrived on time in good condition”
Ordered on Sunday and received on Wednesday, great service.
“ordered sunday,arrived wednesday, great service.”
Easy ordering and delivery arrived as expected.
“Easy order system, good delivery time and arrived as expected”
Fast, efficient service and a great price.
“Fast efficient great price”
Product quality was good and delivered promptly.
“Quaity product delivered promptly”
Pleased with the purchased item which was delivered quickly.
“Very pleased with the item purchased also it was delivered very quickly.”
Received the wrong product which was smaller and returns cost too much.
“I have received a wrong product.”
Good communication and technical understanding during conversation.
“Good communication and technical understanding of the conversation”
Great overall service with good price and fast delivery.
“Great service all round. Good price, fast delivery, thank you.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Trade Counter Direct runs a trade counter and online store for tools, parts, and building supplies for tradespeople and UK businesses. It lists products in an online catalogue and handles orders for delivery or collection. The company manages customer accounts, order picking and dispatch, plus a service team for questions and returns. It targets professional buyers seeking trade prices and bulk-buy options.