Reviews indicate Trade Counter Direct frequently delivers items promptly and in good condition, and many customers cite competitive prices. Several reviews underline an easy online ordering experience and generally clear communication. However, a few customers reported delays and one notable incorrect-size delivery that required a paid return, and there are isolated comments about unprofessional sales interactions. If you prioritise price and fast shipping, these reviews are largely positive; if returns handling and in-person staff knowledge are important, be aware of occasional issues and check the returns policy before purchasing.
Examples from available reviews (Apr 2020 – Feb 2026).
Received the wrong product which was smaller and returns cost too much.
“I have received a wrong product.”
Package was delayed but item matched description and was competitively priced.
“There was a delay in sending the package”
Excellent communication and prompt delivery.
“Excellent communication and prompt delivery!”
Easy ordering and delivery arrived as expected.
“Easy order system, good delivery time and arrived as expected”
Most reviewers praise delivery speed and condition on arrival, but several report slow deliveries or delays and a few note inconsistent in-store or aftercare service.
Many reviewers describe competitive pricing and good value for common items, with limited complaints about cost versus return postage on one incorrect order.
Users frequently report an easy ordering process and straightforward checkout; a small number experienced difficulties with product selection or staff knowledge.
Most buyers say items arrived as described, well packaged and in good condition; there is one clear instance of a wrong-sized item requiring an exchange.
Several reviews highlight clear, helpful communication and technical knowledge; a minority mention unprofessional responses from a salesperson.
The overall tone is favourable: many reviewers report prompt deliveries, correct orders and fair prices, with a few mixed or negative experiences.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (20) · Reviews (1) · Quotes shortened · As of: February 2026
Order was cancelled later due to alleged stock issues after payment.
“said they are sold out.”
Good product and good delivery.
“Good product, good delivery”
Long delay in delivery after order led to dissatisfaction.
“Never use them again though.”
Delivery service was longer than expected.
“longer delivery service”
Let down badly by the courier.
“Let down badly by courier”
Could not fault the company and received excellent service.
“Cannot fault. Excellent service.”
Delivery was prompt, trackable and arrived on time.
“Delivery was prompt and could track at all times arrived on time .”
Equipment arrived promptly and in good condition.
“Equipment arrived promptly and in good condition.”
Website was easy to use but postal service let the order down.
“Easy to find what I wanted easy to order post let it down”
Good service; the m press tool arrived quickly and was good at the destination.
“Good service, the m press tool arrived quickly and good at the destination”
Happy to deal with them; good discount and timely delivery.
“Good discount for good quality product.”
Good product at a reasonable price with prompt delivery.
“Good product reasonable price and prompt delivery”
Fabulous service and on-time delivery, though one screw needed replacing.
“one of the screws was not cut well and I had to find a replacement from my spares.”
IT issues delayed dispatch but staff resolved it and refunded partly.
“TCD refunded me half of my next working delivery charge too.”
Insulation saw arrived as scheduled with no problems.
“arrived as scheduled - absolutely no problem.”
Great service with very quick delivery.
“Great service, very quick delivery!”
Efficient delivery and goods received as described.
“Efficient delivery.”
Dispatch took over a week despite item shown as in stock; very disappointed.
“If you’re in a rush to get your item don’t use this company.”
The reviewer found them to be very helpful.
“they ae very helpful”
Item arrived in tatters and nobody responded to complaint.
“The item arrive in tatters and no one would get back to me”
Excellent communication and prompt delivery.
“Excellent communication and prompt delivery!”
Product good overall but delivery time could have been better.
“Felt the delivery time could have been better.”
Package was delayed but item matched description and was competitively priced.
“There was a delay in sending the package”
Delivery was late but customer service was good.
“Delivery was too late but their customers service was good.”
Items were great and offered at good prices.
“Great items at great prices”
Delivery took quite a long time.
“Delivery was quite long”
Goods arrived on time and in good condition.
“Goods arrived on time in good condition”
Ordered on Sunday and received on Wednesday, great service.
“ordered sunday,arrived wednesday, great service.”
Easy ordering and delivery arrived as expected.
“Easy order system, good delivery time and arrived as expected”
Fast, efficient service and a great price.
“Fast efficient great price”
Product quality was good and delivered promptly.
“Quaity product delivered promptly”
Pleased with the purchased item which was delivered quickly.
“Very pleased with the item purchased also it was delivered very quickly.”
Received the wrong product which was smaller and returns cost too much.
“I have received a wrong product.”
Good communication and technical understanding during conversation.
“Good communication and technical understanding of the conversation”
Great overall service with good price and fast delivery.
“Great service all round. Good price, fast delivery, thank you.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Trade Counter Direct is a UK trade supplier serving tradespeople and national customers with tools, fittings and consumables via online ordering and trade-counter sales. Company information here focuses on what prospective buyers typically check: product range, ordering channels, delivery and returns practices, and customer contact options.