Reviews indicate Trade Counter Direct frequently delivers items promptly and in good condition, and many customers cite competitive prices. Several reviews underline an easy online ordering experience and generally clear communication. However, a few customers reported delays and one notable incorrect-size delivery that required a paid return, and there are isolated comments about unprofessional sales interactions. If you prioritise price and fast shipping, these reviews are largely positive; if returns handling and in-person staff knowledge are important, be aware of occasional issues and check the returns policy before purchasing.
Examples from available reviews (Apr 2020 – Feb 2026).
Received the wrong product which was smaller and returns cost too much.
“I have received a wrong product.”
Package was delayed but item matched description and was competitively priced.
“There was a delay in sending the package”
Excellent communication and prompt delivery.
“Excellent communication and prompt delivery!”
Easy ordering and delivery arrived as expected.
“Easy order system, good delivery time and arrived as expected”
Most reviewers praise delivery speed and condition on arrival, but several report slow deliveries or delays and a few note inconsistent in-store or aftercare service.
Many reviewers describe competitive pricing and good value for common items, with limited complaints about cost versus return postage on one incorrect order.
Users frequently report an easy ordering process and straightforward checkout; a small number experienced difficulties with product selection or staff knowledge.
Most buyers say items arrived as described, well packaged and in good condition; there is one clear instance of a wrong-sized item requiring an exchange.
Several reviews highlight clear, helpful communication and technical knowledge; a minority mention unprofessional responses from a salesperson.
The overall tone is favourable: many reviewers report prompt deliveries, correct orders and fair prices, with a few mixed or negative experiences.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (20) · Reviews (1) · Quotes shortened · As of: February 2026
Item arrived as described and was well packaged.
“Arrived as described and well packaged.”
Items arrived very quickly and ordering was easy.
“I couldn't believe how quickly my items arrived.”
Customer experienced excellent service from the company.
“Excellent service”
Offered the best price and honest delivery estimates.
“Best price and honest delivery times”
Easy to contact with speedy delivery.
“Excellent easy to contact and speedy delivery”
Terrible customer service with no replies and suspected stock issues.
“Terrible customer service.”
Items not delivered after a month despite promises; reviewer advises avoiding them.
“Please take my advice and avoid this tragic company.”
Paid in full eight days ago but still awaiting product and no replies.
“TERRIBLE SERVICE I HAVE PAID FOR AN ITEM IN FULL 8 DAYS AGO”
Receptionist was rude and they sent the wrong product.
“Very rude lady receptionist hinged up on me”
Received a £470 dehumidifier that didn't work and received no response.
“a £470 dehumidifier that doesn't work at all”
I’am a happy client. I ordered plumbing tools from this company a few months ago and they are wonderful. They have made my work easier. From their wide selection, I was able to choose different items such as special tools, consumables and valves. The quality is awesome, good pricing and quick deliveries. Nevertheless, they have some work to do concerning their customer service. I somehow did not like the attitude of the salesperson, the way he responded to my questions was unprofessional. He also did not have adequate knowledge of the available products which made the ordering process a bit difficult for me.
Customer service promptly sent replacement parts and were courteous.
“Linda and Charlotte at customer services sorted things out quickly”
Damaged toolbox was promptly replaced and collection arranged satisfactorily.
“Everything resolved to my complete satisfaction within 2 days.”
They sent wrong nails and then failed to respond to complaints.
“I have heard nothing back from either of these methods”
Item still not delivered after two weeks despite £105 payment.
“I've been waiting two weeks for my purchased item to arrive”
Machine arrived with a European plug and after‑sales support was unhelpful.
“the machine arrived with a EUROPEAN Plug”
Order placed in June 2020 was not dispatched until the following January.
“I placed an order on the 1st of June 2020 and it was dispatched until the 9th of January.”
Offers a good product range and quick delivery.
“Very good range of products and quick delivery”
Wrong delivery and poor, delayed communication led to no resolution.
“falsche Lieferung, kontakt schwierig wird zusehr Verzögert keine einigung”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Trade Counter Direct is a UK trade supplier serving tradespeople and national customers with tools, fittings and consumables via online ordering and trade-counter sales. Company information here focuses on what prospective buyers typically check: product range, ordering channels, delivery and returns practices, and customer contact options.