Many reviewers mention fast delivery, correct orders, and helpful staff. Several point to good prices and well-packaged items. Others describe late or cancelled deliveries, wrong items, and after-sales that does not respond. Communication ranges from quick, helpful replies to no reply at all.
Examples from available reviews (Apr 2020 – Mar 2026).
Delivery was prompt, trackable and arrived on time.
“Delivery was prompt and could track at all times arrived on time .”
Damaged toolbox was promptly replaced and collection arranged satisfactorily.
“Everything resolved to my complete satisfaction within 2 days.”
Received a £470 dehumidifier that didn't work and received no response.
“a £470 dehumidifier that doesn't work at all”
Order placed in June 2020 was not dispatched until the following January.
“I placed an order on the 1st of June 2020 and it was dispatched until the 9th of January.”
Delivery speed comes up most often. Several reviews describe quick dispatch, tracking, and on-time arrival. Others report late sending, courier problems, and orders cancelled after payment.
Many positive reviews highlight competitive prices and discounts. Reviewers often connect the price with items arriving in good condition and on time. A small number mention returns being too expensive.
Customers often call ordering straightforward and the website easy to use. There are only a few comments specifically about usability. Some reports mention rude reception staff or trouble getting a response.
Most quality feedback says items arrive in good condition and match the description. A few isolated reviews mention faulty goods, the wrong product supplied, or damage on arrival. One report describes a small manufacturing defect that meant the customer had to source a spare part.
Many reviews describe clear, helpful communication and staff with strong technical knowledge. A noticeable set of complaints mentions unanswered enquiries and rude exchanges. Overall, communication is hit and miss.
Reviews split between very positive service experiences and clear service failures. In several cases, after-sales sorted problems quickly. Others say nothing was resolved, creating a stark gap in outcomes.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (20) · Reviews (1) · Quotes shortened · As of: March 2026
Item arrived as described and was well packaged.
“Arrived as described and well packaged.”
Items arrived very quickly and ordering was easy.
“I couldn't believe how quickly my items arrived.”
Customer experienced excellent service from the company.
“Excellent service”
Offered the best price and honest delivery estimates.
“Best price and honest delivery times”
Easy to contact with speedy delivery.
“Excellent easy to contact and speedy delivery”
Terrible customer service with no replies and suspected stock issues.
“Terrible customer service.”
Items not delivered after a month despite promises; reviewer advises avoiding them.
“Please take my advice and avoid this tragic company.”
Paid in full eight days ago but still awaiting product and no replies.
“TERRIBLE SERVICE I HAVE PAID FOR AN ITEM IN FULL 8 DAYS AGO”
Receptionist was rude and they sent the wrong product.
“Very rude lady receptionist hinged up on me”
Received a £470 dehumidifier that didn't work and received no response.
“a £470 dehumidifier that doesn't work at all”
I’am a happy client. I ordered plumbing tools from this company a few months ago and they are wonderful. They have made my work easier. From their wide selection, I was able to choose different items such as special tools, consumables and valves. The quality is awesome, good pricing and quick deliveries. Nevertheless, they have some work to do concerning their customer service. I somehow did not like the attitude of the salesperson, the way he responded to my questions was unprofessional. He also did not have adequate knowledge of the available products which made the ordering process a bit difficult for me.
Customer service promptly sent replacement parts and were courteous.
“Linda and Charlotte at customer services sorted things out quickly”
Damaged toolbox was promptly replaced and collection arranged satisfactorily.
“Everything resolved to my complete satisfaction within 2 days.”
They sent wrong nails and then failed to respond to complaints.
“I have heard nothing back from either of these methods”
Item still not delivered after two weeks despite £105 payment.
“I've been waiting two weeks for my purchased item to arrive”
Machine arrived with a European plug and after‑sales support was unhelpful.
“the machine arrived with a EUROPEAN Plug”
Order placed in June 2020 was not dispatched until the following January.
“I placed an order on the 1st of June 2020 and it was dispatched until the 9th of January.”
Offers a good product range and quick delivery.
“Very good range of products and quick delivery”
Wrong delivery and poor, delayed communication led to no resolution.
“falsche Lieferung, kontakt schwierig wird zusehr Verzögert keine einigung”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Trade Counter Direct runs a trade counter and online store for tools, parts, and building supplies for tradespeople and UK businesses. It lists products in an online catalogue and handles orders for delivery or collection. The company manages customer accounts, order picking and dispatch, plus a service team for questions and returns. It targets professional buyers seeking trade prices and bulk-buy options.