Reviews Analysed
20
We Collect & Analyse Reviews
Tower Housewares
Experiences & Reviews
Tower Housewares is a UK small‑appliances brand and retailer offering kitchen and home electricals such as air fryers, irons, steamers and pressure cookers. Products are marketed with manufacturer warranties and supported by a named customer‑service team. People searching reviews for Tower Housewares commonly look for reliability, spare‑parts availability, warranty fulfilment and aftercare experiences.
Overview & Key Metrics
Positive Sentiment
70%
Latest Review
19d
Overall Rating
3.9
Our Analysis
🎯
Service quality
Many reviewers praise named customer‑service agents for prompt, helpful fault resolution; a minority report refusals to honour warranties or slow, unhelpful responses.
Share
Mixed
24%
💰
Value for money
Several reviewers reported early failures, unavailable spares or sunk costs, leaving them to judge Tower products as poor value for money.
Share
Weak
7%
⚡
User experience
Users report practical difficulties: a handheld steamer hard to operate and website/ordering problems that caused frustration and extra effort.
Share
Weak
7%
🔧
Product quality
Product reports are mixed: some appliances (iron, replacement fryers) praised, while others arrived damaged, failed or lacked replaceable parts.
Share
Mixed
12%
📞
Communication
Many reviewers describe clear, prompt agent communication; others report poor order updates, tracking gaps and disputed refunds or fees.
Share
Mixed
25%
⭐
Overall experience
Overall split: numerous five‑star aftercare experiences but repeated reports of product failures, spare‑part shortages and order issues.
Share
Mixed
26%
Our Independent Methodology
How we analyse customer reviews without bias
Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 20 verified reviews (September 2025).
Shoddy product & lack of customer care
"Ordered a fan which was broken on arrival. Was very flimsy so not suprised it didn't survive being shipped. They sent me another one which failed comp..."
MHD
Trustpilot
Sep 30, 2025
Featured for: broken product and poor service
Great customer service.
"Many thanks to Ezmie for her efficient handling of my complaint. From first reporting my faulty airfryer t..."
Frances M
Trustpilot
Sep 30, 2025
Featured for: fast replacement praised customer service
Dishonest & Misleading
"Well, purchased a pan to add to our set from the manufacturer as that's gotta be better than getting from Amazon right? Wrong. 100% wrong. Ordered on..."
Paul Hawkins
Trustpilot
Sep 30, 2025
Featured for: shipping, refund and communication issues
Handheld steamer is not powerful enough
"I do have a lot of our products I have an air fryer which I really do like but it was getting awful on the top so I decided to buy the steamer from th..."
madtaz
Trustpilot
Sep 30, 2025
Featured for: usability complaint handheld steamer
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 20 reviews
All Customer Reviews
Sources: Trustpilot (20) · Quotes shortened · As of: September 2025
M
MHD
trustpilot.com
Sep 30, 2025
Shoddy product & lack of customer care
Ordered a fan which was broken on arrival. Was very flimsy so not suprised it didn't survive being shipped. They sent me another one which failed comp...
M
Mary
trustpilot.com
Sep 30, 2025
Ezmie in Customer Services was my top…
Ezmie in Customer Services was my top person to mention in this company. She took my concerns seriously, believed w...
A
ANDREW MCDONALD
trustpilot.com
Sep 30, 2025
Air fryer problem
My air fryer developed a problem in the last two weeks of its three year guarantee period. I contacted Jaheda at Customer Services expecting just to g...
m
madtaz
trustpilot.com
Sep 30, 2025
Handheld steamer is not powerful enough
I do have a lot of our products I have an air fryer which I really do like but it was getting awful on the top so I decided to buy the steamer from th...
F
Frances M
trustpilot.com
Sep 30, 2025
Great customer service.
Many thanks to Ezmie for her efficient handling of my complaint. From first reporting my faulty airfryer t...
N
N Vagjiani
trustpilot.com
Sep 30, 2025
Do not buy tower pressure cooker
Do not buy tower pressure cooker. they do not sell spares. pressure regulator is stated as out...
L
Linda Hammond
trustpilot.com
Sep 30, 2025
My most favourite iron
After purchasing the Tower cordless corded iron.I am pleased to say I am delighted with th iron. My old Lydl iron passed away and I have bought 2 more...
A
Anonymous
trustpilot.com
Sep 30, 2025
Great experience with customer service
Great experience with customer service. It took a bit of time to sort out the issue, but Ezmie, on...
C
Chris
trustpilot.com
Sep 30, 2025
Had an issue with a product - solved!
Had an issue with a product, spoke to customer service and it was resolved quic...
M
MW
trustpilot.com
Sep 30, 2025
Prompt and efficient service
I contacted customer service with a problem with my air fryer, it was close to being out of warranty but Julija was eff...
S
Stacey H
trustpilot.com
Sep 30, 2025
I dont even want to give one star
I dont even want to give one star. Customer service abysmal. When I purchased my small appliance I uploaded proof of purchase in order to register for...
G
Glynis
trustpilot.com
Sep 30, 2025
Elle was very friendly
Elle was very friendly, poli...
K
Kathleen
trustpilot.com
Sep 30, 2025
Elle was extremely patient and helpful…
Elle was extremely patient and helpf...
M
Mrs Maloney
trustpilot.com
Sep 30, 2025
Excellent Customer Service
We emailed Tower with a problem we were having our Tower Xpress Pro Combo 2000w 11 litre Air Fryer Oven. We were contacted promptly by a Customer Serv...
P
Paul Hawkins
trustpilot.com
Sep 30, 2025
Dishonest & Misleading
Well, purchased a pan to add to our set from the manufacturer as that's gotta be better than getting from Amazon right? Wrong. 100% wrong. Ordered on...
S
SRickey
trustpilot.com
Sep 30, 2025
Absolutely fantastic service from…
Absolutely fantastic service from Ezmie. Prompt comm...
e
elizabeth dunne
trustpilot.com
Sep 30, 2025
Had a little problem and explained this…
Had a little problem and explained this to a very nice and understanding young lady by the name of elli, who was able to help me, I am verity...
M
Mohammed Mejbani
trustpilot.com
Sep 30, 2025
Excellent service & was dealt with very…
Excellent service & was dealt with very...
N
Nad Hdh
trustpilot.com
Sep 30, 2025
Unacceptable service and lack of communication.
My recent experience with Tower Appliance Company was incredibly frustrating and disappointing. I'm writing this review to alert other potential custo...
G
Gordon Penny
trustpilot.com
Sep 30, 2025
Thankyou Ezmie at Tower customer service.
I was informed by Tower customer service that my Tower air fryer had a fault and that a new replacement would be provided free of change. Ezmie of cus...
Conclusion
Reviews show consistent strengths in individual customer‑service interactions: multiple customers name agents (Ezmie, Elle, Julija, Jaheda) who resolved faults and arranged replacements quickly. At the same time, there are recurring product concerns—items arriving damaged, components failing and long‑term spare‑part shortages for some models. Several reviewers also report order, tracking and refund problems from the online store. If you are considering Tower Housewares, check warranty terms, spare‑parts availability and delivery tracking policies before purchase, and note that many service cases are resolved after contact with named support staff.