Reviews show consistent strengths in individual customer‑service interactions: multiple customers name agents (Ezmie, Elle, Julija, Jaheda) who resolved faults and arranged replacements quickly. At the same time, there are recurring product concerns—items arriving damaged, components failing and long‑term spare‑part shortages for some models. Several reviewers also report order, tracking and refund problems from the online store. If you are considering Tower Housewares, check warranty terms, spare‑parts availability and delivery tracking policies before purchase, and note that many service cases are resolved after contact with named support staff.
Examples from available reviews (Sep 2025 – Feb 2026).
Product arrived broken and warranty refused due to registration.
“I called thier customer service team, who couldn't care less & refused to honor the warranty”
Customer service replaced faulty airfryer within ten working days.
“From first reporting my faulty airfryer to taking delivery of a new one took only 10 working days.”
Order was not dispatched, refund withheld delivery fee, then radio silence.
“the refund was completed but minus the delivery fee!”
Handheld steamer is difficult to use and produces weak steam.
“the steam doesn’t last very long and comes out intermittently”
Many reviewers praise named customer‑service agents for prompt, helpful fault resolution; a minority report refusals to honour warranties or slow, unhelpful responses.
Several reviewers reported early failures, unavailable spares or sunk costs, leaving them to judge Tower products as poor value for money.
Users report practical difficulties: a handheld steamer hard to operate and website/ordering problems that caused frustration and extra effort.
Product reports are mixed: some appliances (iron, replacement fryers) praised, while others arrived damaged, failed or lacked replaceable parts.
Many reviewers describe clear, prompt agent communication; others report poor order updates, tracking gaps and disputed refunds or fees.
Overall split: numerous five‑star aftercare experiences but repeated reports of product failures, spare‑part shortages and order issues.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (60) · Reviews (20) · Quotes shortened · As of: February 2026
Joseph resolved warranty issue quickly and easily.
“Joseph made this one of the easiest customer experiences by far”
Customer service quickly arranged a replacement under warranty.
“Joseph was extremely quick and helpful in sorting me a replacement.”
Quick email response and helpful resolution; reviewer would use again.
“quick response to my emails and helpful they managed to resolve my problem quickly”
Loves second air fryer but finds icons too small for easy programming.
“Only fault is I with the Icons were a little bigger”
Martin arranged a gesture replacement despite unregistered guarantee.
“I was offered a replacement as a gesture of good will which after fore filling the requirements I received a replacement in 3 days”
Responsive customer service promptly sorted the query.
“Very responsive and sorted promptly, many thanks!”
Julija provided very helpful customer service.
“Julija was very helpful”
Customer service gave unhelpful replies and would not assist with lids.
“they couldn't be bothered to help me.”
Product is very easy to use and makes lovely chips.
“Very easy to use and it made lovely chips”
After-sales service is helpful and rectified problems; reviewer will buy again.
“They are helpful when it comes to problems and cant do enough to rectify the issue.”
Versatile iron performs well on jeans and sweatshirts so far.
“does a great job of my jeans and sweat shirts”
Company's customer service solved the reviewer's needs; thanks to Joseph.
“they helped me a lot and solved my needs.”
Air fryer delivered missing crisper plate and parts unavailable online.
“delivered without the crisper plate”
Elle arranged a replacement kettle promptly and effectively.
“a replacement kettle was sent.”
Joseph responded quickly and organised a replacement product.
“He responded quickly to my emails and a replacement product was soon on its way!”
Prompt customer service from Joseph solved the issue quickly.
“Prompt customer service from Joseph and my issue solved within a few hours.”
Company replaced whole product with a slightly different model.
“Tower were unable to offer a replacement drawer but instead offered to replace the whole product with a slightly different model.”
Elle provided patient, informative support and arranged a replacement.
“Elle was very kind, patient and responsive throughout the whole process.”
Joseph resolved the actifry issue immediately and effectively.
“Joseph gave me exceptional customer service when my actifry blew up . Sorted straight away no full.”
Glass seals leak when washed; Teflon is flaking.
“glass seals both leek when washing with hot water”
Joseph swiftly resolved the problem and arranged replacement lids.
“Joseph at Tower very swiftly resolved my problem which required two replacement lids for my Cerastone pots.”
Very happy with lightweight iron and powerful steam performance.
“Very happy with the product!”
Keighley helped secure a requested two-year warranty extension.
“we reached a very satisfactory conclusion confirming the 2year extension which I requested.”
Reviewer had a terrible experience and will never use again.
“Terrible from start to finish will never use any product from this company ever again.”
Martin handled the query efficiently and was very helpful.
“Martin from customer services was exceptional so helpful.”
Joseph promptly and helpfully resolved a vacuum problem.
“Joseph of Tower Customer service was very helpful and prompt in sorting out a problem vacuum!”
Ezmie resolved a warranty registration issue swiftly and satisfactorily.
“after contacting customer services their executive Ezmie dealt with this very swiftly and to my satisfaction.”
Quick phone and email responses with easy communication.
“Quick response o email by phone. Very easy communication best in town.”
Customer Services unable to help for eBay purchase, leaving reviewer without kettle.
“Customer Services? I have a faulty kettle yet tower customer services can not help me as I purchased on e bay?”
Ezmie provided first-class service and arranged a replacement product.
“The customer service we received from Ezmie was first class and a credit to Tower.”
Customer service was speedy and provided an immediate solution.
“Fantastic customer service, very speedy response to my query and exceeded my expectations and provided an immediate solution.”
Two air fryers have failed; digital unit is difficult to operate.
“Two air friers two failures not good”
Ezmie was quick, kind, polite and extremely helpful.
“Ezmie was brilliant start to finish. Very quick responses, kind, polite and extremely helpful.”
Elle explained problems clearly and was very helpful.
“She was so helpful to me and explained everything to me l cannot praise her enough.”
Customer service team were amazing and solved issue efficiently.
“Sara dealt with my enquiry and she was fantastic. Sorted my issue out efficiently and with such speed.”
Ezmie guided a fast, efficient replacement process for a faulty Airfryer.
“Thank you Ezmie (from customer service) for being very helpful in guiding us through the replacement process for our faulty Airfyer that was under warranty.”
Elle replaced a damaged poaching dish and provided great service.
“Elle was so helpful in replacing it for me.”
Customer service agent Ezmie resolved the issue promptly.
“Ezmie was extremely helpful and resolved my issue promptly”
Warranty claim declined due to unregistered product and unclear registration requirement.
“Our warranty claim has been declined because the product was not registered.”
Space saving and energy saving, a good investment.
“Space saving, energy saving a good investment”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Tower Housewares is a UK small‑appliances brand and retailer offering kitchen and home electricals such as air fryers, irons, steamers and pressure cookers. Products are marketed with manufacturer warranties and supported by a named customer‑service team. People searching reviews for Tower Housewares commonly look for reliability, spare‑parts availability, warranty fulfilment and aftercare experiences.