Reviews show consistent strengths in individual customer‑service interactions: multiple customers name agents (Ezmie, Elle, Julija, Jaheda) who resolved faults and arranged replacements quickly. At the same time, there are recurring product concerns—items arriving damaged, components failing and long‑term spare‑part shortages for some models. Several reviewers also report order, tracking and refund problems from the online store. If you are considering Tower Housewares, check warranty terms, spare‑parts availability and delivery tracking policies before purchase, and note that many service cases are resolved after contact with named support staff.
Examples from available reviews (Sep 2025 – Feb 2026).
Product arrived broken and warranty refused due to registration.
“I called thier customer service team, who couldn't care less & refused to honor the warranty”
Customer service replaced faulty airfryer within ten working days.
“From first reporting my faulty airfryer to taking delivery of a new one took only 10 working days.”
Order was not dispatched, refund withheld delivery fee, then radio silence.
“the refund was completed but minus the delivery fee!”
Handheld steamer is difficult to use and produces weak steam.
“the steam doesn’t last very long and comes out intermittently”
Many reviewers praise named customer‑service agents for prompt, helpful fault resolution; a minority report refusals to honour warranties or slow, unhelpful responses.
Several reviewers reported early failures, unavailable spares or sunk costs, leaving them to judge Tower products as poor value for money.
Users report practical difficulties: a handheld steamer hard to operate and website/ordering problems that caused frustration and extra effort.
Product reports are mixed: some appliances (iron, replacement fryers) praised, while others arrived damaged, failed or lacked replaceable parts.
Many reviewers describe clear, prompt agent communication; others report poor order updates, tracking gaps and disputed refunds or fees.
Overall split: numerous five‑star aftercare experiences but repeated reports of product failures, spare‑part shortages and order issues.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (60) · Reviews (20) · Quotes shortened · As of: February 2026
Responsive service dispatched a replacement air fryer within two days.
“Within 2 days, a new one was despatched.”
Replacement air fryer received under warranty with smooth, hassle-free process.
“the process was smooth and hassle-free.”
Customer service sent replacement bottles under warranty and resolved issue.
“sending replacement ones as still under warranty”
Customer service organised a replacement within a couple of days.
“Ezmie at customer service quickly sorted out the problem for me.”
Customer service helped register product for extended warranty straightforwardly.
“I needed help to get my product registered with the extra years offered by tower.”
Prompt service organised a replacement air fryer within 24 hours.
“Top class prompt service from Joseph.”
Warranty issue was handled swiftly and kindly after two years.
“Two years into warranty dealt with swiftly and kindly”
Customer service replaced faulty microwave within a couple of days.
“Elle at customer service quickly sorted the problem out for me”
Slow cooker is simple to use, saves time and energy.
“what a wonderful kitchen device”
Tower offered a replacement despite lack of extended warranty.
“they kindly offered to provide a replacement”
Bread maker produced collapsed, dense loaves consistently; returning product.
“Collapsed during bake with density of a brick!”
Microwave works fine but lacks adequate cooking and door lights.
“I would have preferred a better light during cooking”
Good appearance and ease of use, but steam escapes around the lid.
“noticed steam coming from all round the lid”
Dual-stack air fryer cooks unevenly, often burning or leaving food raw.
“Times are longer than stated food nearest the elements are usually burnt or raw.”
Buffet server kept food very hot and reviewer recommends it.
“Kept the food really hot”
Iron works well but cable alignment causes it to tip over, posing danger.
“An accident waiting to happen!”
Reviewer pleased with the machine's style, colour, shape and sound.
“Tower made me happy with the style, colour, shape and sound of the machine.”
Product is portable and efficient.
“Portable and efficient”
Handle snapped off within a year and reviewer could not attach photos.
“the handle snapped off”
Reviewer considers the product excellent for the price.
“excellent for the price”
Product arrived broken and warranty refused due to registration.
“I called thier customer service team, who couldn't care less & refused to honor the warranty”
Ezmie handled concerns seriously and resolved them, leaving reviewer happy.
“Ezmie in Customer Services was my top person to mention in this company.”
Customer Services provided a superior replacement when part was unavailable.
“I was offerred the current replacement version which is actually superior in several ways.”
Handheld steamer is difficult to use and produces weak steam.
“the steam doesn’t last very long and comes out intermittently”
Customer service replaced faulty airfryer within ten working days.
“From first reporting my faulty airfryer to taking delivery of a new one took only 10 working days.”
Pressure regulator failed after a year and replacement parts unavailable.
“pressure regulator is stated as out of stock for the last 5 yrs.”
Cordless corded iron provided constant steam and excellent ironing performance.
“Constant steam and ironed the clothes really well.”
Customer service agent Ezmie resolved the issue promptly and brilliantly.
“Ezmie, one of the customer services agents, was brilliant and resolved the issue very promptly.”
Customer service quickly resolved issue politely and efficiently.
“Thanks Elle for all your help!”
Customer service agent Julija organised a prompt replacement for the air fryer.
“Julija was efficient professional and prompt with replies organising a replacement”
Customer service refused warranty claim due to lack of proof.
“Customer service shockingly bad!”
Elle was friendly, polite and resolved the problem.
“Elle was very friendly, polite and sorted out my problem.”
Elle was extremely patient and helpful resolving the query.
“Elle was extremely patient and helpful in attempting to resolve my query”
Customer Service executive Elle promptly resolved the issue and offered a replacement.
“We have been offered an excellent replacement Air Fryer and we are very pleased with the service.”
Order was not dispatched, refund withheld delivery fee, then radio silence.
“the refund was completed but minus the delivery fee!”
Ezmie provided prompt communication and very fast resolution.
“Absolutely fantastic service from Ezmie. Prompt communication and lightening fast resolution.”
Elli helped resolve a problem and reviewer expressed gratitude.
“Had a little problem and explained this to a very nice and understanding young lady by the name of elli”
Excellent service was dealt with very quickly.
“Excellent service & was dealt with very quickly Thank you so much for your help”
Website showed item in stock but order cancelled and poor communication.
“their website's stock status is not kept up to date”
Customer service provided a free replacement air fryer promptly.
“a new replacement would be provided free of change.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Tower Housewares is a UK small‑appliances brand and retailer offering kitchen and home electricals such as air fryers, irons, steamers and pressure cookers. Products are marketed with manufacturer warranties and supported by a named customer‑service team. People searching reviews for Tower Housewares commonly look for reliability, spare‑parts availability, warranty fulfilment and aftercare experiences.