Many reviews mention fast, personal after-sales help from named agents who arrange replacements and quick fixes. Users often describe appliances as straightforward and easy to use for daily tasks. A recurring group of complaints points to faults, missing spare parts, and isolated safety issues. Several customers also report weak communication or warranty claims being rejected after problems appear.
Examples from available reviews (Sep 2025 – Mar 2026).
Prompt service organised a replacement air fryer within 24 hours.
“Top class prompt service from Joseph.”
Bread maker produced collapsed, dense loaves consistently; returning product.
“Collapsed during bake with density of a brick!”
Order was not dispatched, refund withheld delivery fee, then radio silence.
“the refund was completed but minus the delivery fee!”
Iron works well but cable alignment causes it to tip over, posing danger.
“An accident waiting to happen!”
Reviews often name specific agents who fix faults and organise replacements quickly. Many mention replacements arriving the same day or within a few days. Fewer reviews describe warranty claims being refused or responses that don’t help.
Some reviewers call the products a good buy for saving space and energy, or say they’re excellent for the price. Comments about value appear much less often than comments about service. There is no clear, repeated pattern of complaints about pricing.
Many customers say the products are simple to use and deliver good everyday results, such as cooking chips easily and working well on the go. Some reviews point to interface or safety issues, including small control icons, weak steam output, and an iron that can tip. These usability problems stand out but appear less often than positive remarks about ease of use.
A noticeable set of complaints describes failures such as leaking seals, flaking coatings, snapped handles, and parts shown as unavailable. Some reviewers praise well-performing irons and a dependable buffet server, but quality problems come up across several product lines. Reviews repeatedly raise concerns about spare parts and how long products last.
Many customers report quick replies by email or phone and smooth contact with staff. Others mention inaccurate stock updates, delivery fees not returned with refunds, and long gaps with no response after a problem. These communication issues usually appear alongside cancellations, refunds, or similar transactions.
High satisfaction often follows fast support and appliances that work as expected. Low satisfaction tends to focus on items arriving broken, warranty claims being declined, or repeated failures. Reviews show a clear split between experiences where issues get fixed quickly and cases where faults remain unresolved.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (60) · Reviews (20) · Quotes shortened · As of: March 2026
Responsive service dispatched a replacement air fryer within two days.
“Within 2 days, a new one was despatched.”
Replacement air fryer received under warranty with smooth, hassle-free process.
“the process was smooth and hassle-free.”
Customer service sent replacement bottles under warranty and resolved issue.
“sending replacement ones as still under warranty”
Customer service organised a replacement within a couple of days.
“Ezmie at customer service quickly sorted out the problem for me.”
Customer service helped register product for extended warranty straightforwardly.
“I needed help to get my product registered with the extra years offered by tower.”
Prompt service organised a replacement air fryer within 24 hours.
“Top class prompt service from Joseph.”
Warranty issue was handled swiftly and kindly after two years.
“Two years into warranty dealt with swiftly and kindly”
Customer service replaced faulty microwave within a couple of days.
“Elle at customer service quickly sorted the problem out for me”
Slow cooker is simple to use, saves time and energy.
“what a wonderful kitchen device”
Tower offered a replacement despite lack of extended warranty.
“they kindly offered to provide a replacement”
Bread maker produced collapsed, dense loaves consistently; returning product.
“Collapsed during bake with density of a brick!”
Microwave works fine but lacks adequate cooking and door lights.
“I would have preferred a better light during cooking”
Good appearance and ease of use, but steam escapes around the lid.
“noticed steam coming from all round the lid”
Dual-stack air fryer cooks unevenly, often burning or leaving food raw.
“Times are longer than stated food nearest the elements are usually burnt or raw.”
Buffet server kept food very hot and reviewer recommends it.
“Kept the food really hot”
Iron works well but cable alignment causes it to tip over, posing danger.
“An accident waiting to happen!”
Reviewer pleased with the machine's style, colour, shape and sound.
“Tower made me happy with the style, colour, shape and sound of the machine.”
Product is portable and efficient.
“Portable and efficient”
Handle snapped off within a year and reviewer could not attach photos.
“the handle snapped off”
Reviewer considers the product excellent for the price.
“excellent for the price”
Product arrived broken and warranty refused due to registration.
“I called thier customer service team, who couldn't care less & refused to honor the warranty”
Ezmie handled concerns seriously and resolved them, leaving reviewer happy.
“Ezmie in Customer Services was my top person to mention in this company.”
Customer Services provided a superior replacement when part was unavailable.
“I was offerred the current replacement version which is actually superior in several ways.”
Handheld steamer is difficult to use and produces weak steam.
“the steam doesn’t last very long and comes out intermittently”
Customer service replaced faulty airfryer within ten working days.
“From first reporting my faulty airfryer to taking delivery of a new one took only 10 working days.”
Pressure regulator failed after a year and replacement parts unavailable.
“pressure regulator is stated as out of stock for the last 5 yrs.”
Cordless corded iron provided constant steam and excellent ironing performance.
“Constant steam and ironed the clothes really well.”
Customer service agent Ezmie resolved the issue promptly and brilliantly.
“Ezmie, one of the customer services agents, was brilliant and resolved the issue very promptly.”
Customer service quickly resolved issue politely and efficiently.
“Thanks Elle for all your help!”
Customer service agent Julija organised a prompt replacement for the air fryer.
“Julija was efficient professional and prompt with replies organising a replacement”
Customer service refused warranty claim due to lack of proof.
“Customer service shockingly bad!”
Elle was friendly, polite and resolved the problem.
“Elle was very friendly, polite and sorted out my problem.”
Elle was extremely patient and helpful resolving the query.
“Elle was extremely patient and helpful in attempting to resolve my query”
Customer Service executive Elle promptly resolved the issue and offered a replacement.
“We have been offered an excellent replacement Air Fryer and we are very pleased with the service.”
Order was not dispatched, refund withheld delivery fee, then radio silence.
“the refund was completed but minus the delivery fee!”
Ezmie provided prompt communication and very fast resolution.
“Absolutely fantastic service from Ezmie. Prompt communication and lightening fast resolution.”
Elli helped resolve a problem and reviewer expressed gratitude.
“Had a little problem and explained this to a very nice and understanding young lady by the name of elli”
Excellent service was dealt with very quickly.
“Excellent service & was dealt with very quickly Thank you so much for your help”
Website showed item in stock but order cancelled and poor communication.
“their website's stock status is not kept up to date”
Customer service provided a free replacement air fryer promptly.
“a new replacement would be provided free of change.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Tower Housewares sells small home appliances and kitchenware under the Tower brand. The range includes air fryers, kettles, irons, slow cookers, and bread makers. Its online product pages list specifications, images, and user guides. Tower sells through its own online shop and via third-party retailers in the UK market.