Customer reviews consistently highlight fast dispatch, regular order updates and competitive pricing, often citing next‑day delivery and promotional discounts. Multiple reviewers report responsive customer service that issues refunds or sends replacement parts when items arrive damaged. Product satisfaction is common, but there are a few reports of insufficient packaging and scratched goods; these cases were generally resolved by compensation or part replacement. Prospective buyers should verify product packaging, warranty and return policy on Tooled‑Up’s site and keep order communications for any aftercare.
Examples from available reviews (Mar 2023 – Feb 2026).
Positive purchase: competitive prices, fast delivery and helpful support.
“The prices are low compared to other retailers.”
Item arrived quickly and customer service refunded the missing discount.
“Absolutely first class customer service.”
Rake pole was scratched due to poor protection; accepted a £5 discount.
“The rake had a 5 inch deep scrape to the top of the handle.”
Repeat online purchases with competitive prices and spot-on communication.
“Order and delivery communication is spot on.”
Most reviews describe fast dispatch and frequent next‑day delivery; a single thread reports a supply‑chain delay but responsiveness from support.
Reviewers commonly note competitive pricing, discounts and occasional promotional refunds, with several describing purchases as good value.
A small number of reviewers remark positively on site navigation and ordering; limited review volume means UX signals are tentative.
Many buyers report genuine, working items and satisfaction, while a minority report damaged or poorly protected goods that required replacement or compensation.
Order updates by email and quick customer‑service replies are frequently mentioned; reviewers cite prompt responses and resolution of issues.
Most reviews describe a positive end‑to‑end experience and repeat purchasing; a small number report dissatisfaction after damaged deliveries.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (19) · Reviews (1) · Quotes shortened · As of: February 2026
Good shop and service but Bosch brush pads were disappointing and ineffective.
“The Bosch universal brush i bought was a disappointment .”
Bosch universal brush lacked expected melamine pads and performed poorly.
“The Bosch Universal brush was a disappointment”
Good range, decent price and swift delivery.
“Great company - good range and decent price - delivery swift”
Item protected, packed well and delivered safely as stated.
“it was protected and packed very well, and delivered in the time stated and placed safely in the porch.”
Bosch collet fits well and delivery was very fast.
“Fits like a glove plus super fast delivery”
Fast delivery, genuine product and easy ordering left reviewer very happy.
“Fast delivery, genuine product”
Reviewer reports very good service and high satisfaction.
“Very good service I could notask for better”
Competitive price and immediate dispatch; reviewer very satisfied.
“Really competitive price and sent out immediately”
Very good service and excellent value products.
“Very good service and excellent value products, well pleased”
Excellent fast service delivering as promised.
“Excellent fast service.Did what you promised.”
Urgently needed charger arrived on time and as promised.
“I received the item on time andexactly as ordered.”
Great service with quick delivery to a northern location.
“delivered quickly to a northern location that some companies would not even consider.”
Item was cheaper than competitors and arrived quickly.
“Item I ordered was cheaper than B & Q & other similar companies.”
Good service with speedy delivery.
“Good service, speedy delivery”
Product and service were excellent.
“Excellent service and product”
Website was great and ordering was easy.
“Great website, easy to order.”
Product was excellent with good price and delivery.
“Excellent product, good price and delivery”
Perfect service with next day delivery and great customer care.
“Perfect service as per usual next day delivery”
Compressor arrived damaged after a long initial wait.
“My compressor arrived with a broken gauge”
Dremel arrived promptly, was easy and pleasant to use.
“was smooth and easy to use.”
New customer found ordering easy, fast delivery and excellent progress emails.
“e-mail reports on progress were excellent.”
Great service with quick and efficient delivery.
“Great service - quick and efficient delivery.”
Order not received and customer service was unhelpful about the DHL issue.
“customer service is very poor.”
Reviewer praises the product and excellent service.
“Great product, excellent service”
Heater performs well; delivery was fast though courier left parcel in rain.
“Heater first class, gets my workshop warm and habitable fast”
Best online price, prompt delivery, item as described; likely to use again.
“Their website provided the best online price than other retailers.”
Product as described and arrived well packaged and quickly.
“Product was as described and came well packaged and very quickly.”
Very good buying experience with helpful customer service and quality goods.
“Very good buying experience and customer service.”
Excellent products at great prices with good service.
“Excellent products, great price and good service”
Easy ordering and excellent service; item arrived in perfect condition quickly.
“item arrived within a couple of days and in perfect condition”
Gloves arrived quickly and were better quality than more expensive alternatives.
“surprisingly they look much better quality at a fraction of the price”
Great service with prompt delivery and good deals.
“Great service, great deals Prompt delivery.”
Sought T30 bits; customer service explained delays and ensured prompt delivery.
“customer services explained the delay and made sure my delivery was made very promptly”
Good price and punctual delivery; reviewer would recommend.
“Good price, punctual delivery.”
Great quality items with very quick delivery; reviewer will use again.
“Great quality items and very quick delivery.”
Returned item but refund not issued; customer service unhelpful and costly.
“I returned in original packaging and did not receive a refund”
Light, compact cordless drill suited assembling units and tight corners.
“it is very light and small.”
Item received as described and promptly.
“Item recieved as described in prompt time”
Saw arrived quickly with excellent communication and product range.
“Communication from Tooled-Up is excellent”
Order placed Sunday delivered Tuesday with frequent updates.
“Delivery made Tuesday morning.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Tooled-Up is an e-commerce retailer operating in the UK market that sells tools, power tools, garden equipment, accessories and workwear. Buyers researching Tooled-Up should check product specifications, brand guarantees and delivery terms on the official site before purchase. This summary focuses on what customers report in independent reviews to help prospective buyers assess delivery, customer service and product handling.