Reviews Analysed
21
We Collect & Analyse Reviews
Tooled-Up
Experiences & Reviews
Tooled-Up is an e-commerce retailer operating in the UK market that sells tools, power tools, garden equipment, accessories and workwear. Buyers researching Tooled-Up should check product specifications, brand guarantees and delivery terms on the official site before purchase. This summary focuses on what customers report in independent reviews to help prospective buyers assess delivery, customer service and product handling.
Overview & Key Metrics
Positive Sentiment
100%
Latest Review
18d
Overall Rating
4.8
Our Analysis
🎯
Service quality
Most reviews describe fast dispatch and frequent next‑day delivery; a single thread reports a supply‑chain delay but responsiveness from support.
Share
Strong
28%
💰
Value for money
Reviewers commonly note competitive pricing, discounts and occasional promotional refunds, with several describing purchases as good value.
Share
Strong
18%
⚡
User experience
A small number of reviewers remark positively on site navigation and ordering; limited review volume means UX signals are tentative.
Share
Mixed
3%
🔧
Product quality
Many buyers report genuine, working items and satisfaction, while a minority report damaged or poorly protected goods that required replacement or compensation.
Share
Mixed
15%
📞
Communication
Order updates by email and quick customer‑service replies are frequently mentioned; reviewers cite prompt responses and resolution of issues.
Share
Strong
17%
⭐
Overall experience
Most reviews describe a positive end‑to‑end experience and repeat purchasing; a small number report dissatisfaction after damaged deliveries.
Share
Strong
18%
Our Independent Methodology
How we analyse customer reviews without bias
Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (March 2023 – September 2025).
Tooled-Up.com – A Top Notch Online Tool Retailer
"I recently purchased a set of hand tools from Tooled-Up.com and was pleasantly surprised with my shopping experience. The website offers an extensive range of products, including all major brands of power tools, garden tools, automotive tools and workwear - there is something for everyone. The prices are low compared to other retailers. What really stood out from my purchase was the speedy delivery service. I placed the order late at night and received it by mid-day the following day! The packaging was well-protected so that any damage or wear during the shipping could be avoided. Navigating through their website is also easy thanks to its clean layout and user-friendly interface. Furthermore, when I had some queries about technical specifications, customer support reached out immediately to provide valuable assistance. In summary, I recommend Tooled-Up.com for anyone looking for a reliable online tool retailer who has competitive pricing combined with excellent shipping services.|"
Maud Baumbach I
Collected.reviews
Mar 01, 2023
Featured for: covers delivery, UX, price, packaging
First class customer service
"Purchased an Einhell cordless chainsaw. Very pleased with the item which arrived two days after ordering which was great as I’m in the Scottish Highla..."
Lydia Greene
Trustpilot
Sep 30, 2025
Featured for: discount refund; strong customer service
Item not wrapped appropriately
"I ordered a garden rake, and paid slightly more for a good make. The bottom of the rake was well wrapped, the pole however was not protected at all. T..."
TRACEY BANFIELD
Trustpilot
Sep 30, 2025
Featured for: damaged delivery; efficient resolution
Excellent online experience
"We've used the online service many times and always excellent. There's a good range of..."
Ju
Trustpilot
Sep 30, 2025
Featured for: explicit online UX and comms
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Filter by Source
Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025
D
David
trustpilot.com
Sep 30, 2025
Speedy service
Placed an order on Sunday afternoon. Delivery made Tuesday morning. Update emails recei...
D
David A
trustpilot.com
Sep 30, 2025
Several Orders
On several orders delivery has been prompt and I was kept well inform...
T
Thomas Brown
trustpilot.com
Sep 30, 2025
I ordered a saw on the website
I ordered a saw on the website, very impressed with the serv...
C
Customer H.Lambe
trustpilot.com
Sep 30, 2025
This is the first time I have used…
This is the first time I have used Tooled-Up. I found their price for my item to be very competetive and their service to be first clas...
L
Lydia Greene
trustpilot.com
Sep 30, 2025
First class customer service
Purchased an Einhell cordless chainsaw. Very pleased with the item which arrived two days after ordering which was great as I’m in the Scottish Highla...
C
Consumer
trustpilot.com
Sep 30, 2025
Shredder…
The garden shredder I ordered arrived with a broken wheel but Tooled Up quickly...
M
MR PHILIP CASE
trustpilot.com
Sep 30, 2025
Good value and excellent service
Really good value, really helpful with ex...
T
TRACEY BANFIELD
trustpilot.com
Sep 30, 2025
Item not wrapped appropriately
I ordered a garden rake, and paid slightly more for a good make. The bottom of the rake was well wrapped, the pole however was not protected at all. T...
G
Giles W
trustpilot.com
Sep 30, 2025
Excellent value and very quick…
Excellent value and very...
A
Adrian Burton
trustpilot.com
Sep 30, 2025
Came very promptly and really pleased…
Came very promptly and real...
H
Helen Caudwell
trustpilot.com
Sep 30, 2025
Fast dispatch
Fast dispatch, genuine product with a 3...
P
Paul Leonard
trustpilot.com
Sep 30, 2025
Great price and very prompt delivery…
Great price and very prompt delivery service would certa...
J
Ju
trustpilot.com
Sep 30, 2025
Excellent online experience
We've used the online service many times and always excellent. There's a good range of...
H
Howard
trustpilot.com
Sep 30, 2025
The Bosch strimmer is an excellent tool…
The Bosch strimmer is an excellent tool and the service we received from Tooledup wa...
T
Tim Rutherford-Johnson
trustpilot.com
Sep 30, 2025
Always responsive customer service
Supply-chain problems meant my order took a lot longer to arrive than expected. But customer service was alwa...
L
LOTHIAN HIRE CENTRE
trustpilot.com
Sep 30, 2025
Excellent service and price.
...
R
Ray Jackson
trustpilot.com
Sep 30, 2025
Decent Experience
Ordered a Long Reach Hedge Trimmer on 20/07/2025 not realising Stock may not be available for perhaps 9 days (that was my fault). However item was des...
S
Steve
trustpilot.com
Sep 30, 2025
Brilliant service.
Brilliant service. I ordered a battery chainsaw and it arrived the next day wit...
c
customer
trustpilot.com
Sep 30, 2025
Bosch Rotak cordless lawnmower
Old Bosch cordless lawnmower had expired. Didn't need the charger or battery...
W
William McAuley
trustpilot.com
Sep 30, 2025
Superb!!
Superb, first class service. Almost like buying from a shop!! Never before have I bou...
Conclusion
Customer reviews consistently highlight fast dispatch, regular order updates and competitive pricing, often citing next‑day delivery and promotional discounts. Multiple reviewers report responsive customer service that issues refunds or sends replacement parts when items arrive damaged. Product satisfaction is common, but there are a few reports of insufficient packaging and scratched goods; these cases were generally resolved by compensation or part replacement. Prospective buyers should verify product packaging, warranty and return policy on Tooled‑Up’s site and keep order communications for any aftercare.