Reviews strongly highlight fast dispatch, keen pricing, and clear order updates. Customers often mention sturdy packaging and a straightforward online checkout. One repeated issue centres on an accessory—Bosch brush pads—described as ineffective. Fewer reviews mention items arriving damaged and refunds or support problems that were not resolved.
Examples from available reviews (Mar 2023 – Mar 2026).
Good shop and service but Bosch brush pads were disappointing and ineffective.
“The Bosch universal brush i bought was a disappointment .”
Returned item but refund not issued; customer service unhelpful and costly.
“I returned in original packaging and did not receive a refund”
Good range, decent price and swift delivery.
“Great company - good range and decent price - delivery swift”
Shredder arrived with a broken wheel but a replacement was sent quickly.
“Tooled Up quickly responded when I contacted them and sent a replacement wheel.”
Comments on service mostly focus on quick dispatch and careful packing. Many reviewers report next-day or very fast delivery, with packaging arriving in good condition. A smaller group mentions courier rough handling or returns that needed replacement items.
Many reviews point to competitive pricing. Shoppers mention lower prices than other retailers, occasional discounts, and good value that brings them back for repeat purchases.
Reviewers consistently describe the website as easy to navigate and ordering as straightforward. Some also say the products are easy and pleasant to use, though these comments appear less often than delivery and price feedback.
Most reviewers say items arrive as described and sometimes note manufacturer guarantees. A noticeable cluster reports poor performance from an accessory, specifically Bosch brush pads described as ineffective. A few isolated reviews mention delivery damage, including broken gauges and scratched handles.
Customers often praise order-progress emails and tracking updates. Many describe customer service as responsive and helpful when arranging replacements. A small number report unhelpful exchanges and refund or courier disputes that were not resolved.
Most reviews are positive five-star endorsements covering price, delivery, and service. A smaller set of low ratings focuses on missing refunds and weak support follow-through. Overall, the pattern shows many smooth purchases alongside occasional problematic cases.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (19) · Reviews (1) · Quotes shortened · As of: March 2026
Good shop and service but Bosch brush pads were disappointing and ineffective.
“The Bosch universal brush i bought was a disappointment .”
Bosch universal brush lacked expected melamine pads and performed poorly.
“The Bosch Universal brush was a disappointment”
Good range, decent price and swift delivery.
“Great company - good range and decent price - delivery swift”
Item protected, packed well and delivered safely as stated.
“it was protected and packed very well, and delivered in the time stated and placed safely in the porch.”
Bosch collet fits well and delivery was very fast.
“Fits like a glove plus super fast delivery”
Fast delivery, genuine product and easy ordering left reviewer very happy.
“Fast delivery, genuine product”
Reviewer reports very good service and high satisfaction.
“Very good service I could notask for better”
Competitive price and immediate dispatch; reviewer very satisfied.
“Really competitive price and sent out immediately”
Very good service and excellent value products.
“Very good service and excellent value products, well pleased”
Excellent fast service delivering as promised.
“Excellent fast service.Did what you promised.”
Urgently needed charger arrived on time and as promised.
“I received the item on time andexactly as ordered.”
Great service with quick delivery to a northern location.
“delivered quickly to a northern location that some companies would not even consider.”
Item was cheaper than competitors and arrived quickly.
“Item I ordered was cheaper than B & Q & other similar companies.”
Good service with speedy delivery.
“Good service, speedy delivery”
Product and service were excellent.
“Excellent service and product”
Website was great and ordering was easy.
“Great website, easy to order.”
Product was excellent with good price and delivery.
“Excellent product, good price and delivery”
Perfect service with next day delivery and great customer care.
“Perfect service as per usual next day delivery”
Compressor arrived damaged after a long initial wait.
“My compressor arrived with a broken gauge”
Dremel arrived promptly, was easy and pleasant to use.
“was smooth and easy to use.”
New customer found ordering easy, fast delivery and excellent progress emails.
“e-mail reports on progress were excellent.”
Great service with quick and efficient delivery.
“Great service - quick and efficient delivery.”
Order not received and customer service was unhelpful about the DHL issue.
“customer service is very poor.”
Reviewer praises the product and excellent service.
“Great product, excellent service”
Heater performs well; delivery was fast though courier left parcel in rain.
“Heater first class, gets my workshop warm and habitable fast”
Best online price, prompt delivery, item as described; likely to use again.
“Their website provided the best online price than other retailers.”
Product as described and arrived well packaged and quickly.
“Product was as described and came well packaged and very quickly.”
Very good buying experience with helpful customer service and quality goods.
“Very good buying experience and customer service.”
Excellent products at great prices with good service.
“Excellent products, great price and good service”
Easy ordering and excellent service; item arrived in perfect condition quickly.
“item arrived within a couple of days and in perfect condition”
Gloves arrived quickly and were better quality than more expensive alternatives.
“surprisingly they look much better quality at a fraction of the price”
Great service with prompt delivery and good deals.
“Great service, great deals Prompt delivery.”
Sought T30 bits; customer service explained delays and ensured prompt delivery.
“customer services explained the delay and made sure my delivery was made very promptly”
Good price and punctual delivery; reviewer would recommend.
“Good price, punctual delivery.”
Great quality items with very quick delivery; reviewer will use again.
“Great quality items and very quick delivery.”
Returned item but refund not issued; customer service unhelpful and costly.
“I returned in original packaging and did not receive a refund”
Light, compact cordless drill suited assembling units and tight corners.
“it is very light and small.”
Item received as described and promptly.
“Item recieved as described in prompt time”
Saw arrived quickly with excellent communication and product range.
“Communication from Tooled-Up is excellent”
Order placed Sunday delivered Tuesday with frequent updates.
“Delivery made Tuesday morning.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Tooled-Up is a UK online retailer focused on tools, spare parts, and workshop equipment. It sells power tools, hand tools, garden machinery, and consumables, with product specs and warranty details. The website offers online checkout with major payment methods and sets out UK delivery and returns policies. Customers can contact support by email or phone for product queries and warranty or technical help.