Reviews strongly highlight fast dispatch, keen pricing, and clear order updates. Customers often mention sturdy packaging and a straightforward online checkout. One repeated issue centres on an accessory—Bosch brush pads—described as ineffective. Fewer reviews mention items arriving damaged and refunds or support problems that were not resolved.
Examples from available reviews (Mar 2023 – Mar 2026).
Good shop and service but Bosch brush pads were disappointing and ineffective.
“The Bosch universal brush i bought was a disappointment .”
Returned item but refund not issued; customer service unhelpful and costly.
“I returned in original packaging and did not receive a refund”
Good range, decent price and swift delivery.
“Great company - good range and decent price - delivery swift”
Shredder arrived with a broken wheel but a replacement was sent quickly.
“Tooled Up quickly responded when I contacted them and sent a replacement wheel.”
Comments on service mostly focus on quick dispatch and careful packing. Many reviewers report next-day or very fast delivery, with packaging arriving in good condition. A smaller group mentions courier rough handling or returns that needed replacement items.
Many reviews point to competitive pricing. Shoppers mention lower prices than other retailers, occasional discounts, and good value that brings them back for repeat purchases.
Reviewers consistently describe the website as easy to navigate and ordering as straightforward. Some also say the products are easy and pleasant to use, though these comments appear less often than delivery and price feedback.
Most reviewers say items arrive as described and sometimes note manufacturer guarantees. A noticeable cluster reports poor performance from an accessory, specifically Bosch brush pads described as ineffective. A few isolated reviews mention delivery damage, including broken gauges and scratched handles.
Customers often praise order-progress emails and tracking updates. Many describe customer service as responsive and helpful when arranging replacements. A small number report unhelpful exchanges and refund or courier disputes that were not resolved.
Most reviews are positive five-star endorsements covering price, delivery, and service. A smaller set of low ratings focuses on missing refunds and weak support follow-through. Overall, the pattern shows many smooth purchases alongside occasional problematic cases.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (19) · Reviews (1) · Quotes shortened · As of: March 2026
Multiple orders delivered promptly and a damaged item was quickly replaced.
“a damage item was quickly replaced.”
Ordered a saw and was impressed by fast delivery and pricing.
“very impressed with the service, fast delivery and a great price”
First-time purchase with competitive price and first-class service.
“They kept me updated from the moment I placed my order to when it was delivered.”
Item arrived quickly and customer service refunded the missing discount.
“Absolutely first class customer service.”
Shredder arrived with a broken wheel but a replacement was sent quickly.
“Tooled Up quickly responded when I contacted them and sent a replacement wheel.”
Good value, helpful staff and excellent communication and service.
“Really good value, really helpful with excellent comms and service.”
Rake pole was scratched due to poor protection; accepted a £5 discount.
“The rake had a 5 inch deep scrape to the top of the handle.”
Excellent value with very quick dispatch.
“Excellent value and very quick dispatch.”
Arrived promptly; reviewer very pleased with the product.
“Came very promptly and really pleased with the product”
Fast dispatch and a genuine product with a 3 year guarantee.
“genuine product with a 3 year guarantee.”
Great price and very prompt delivery; would order again.
“Great price and very prompt delivery service”
Repeat online purchases with competitive prices and spot-on communication.
“Order and delivery communication is spot on.”
Bosch strimmer praised and customer service described as second to none.
“customers service which is second to none.”
Order delayed but customer service was responsive and tools were good.
“customer service was always responsive whenever I wrote for an update”
Reviewer experienced excellent service and competitive pricing.
“Excellent service and price.”
Item despatched after stock delay, arrived and had 15% discount applied.
“With the 15% Einhell Discount applied, it came competitively priced.”
Battery chainsaw arrived next day with freebies; reviewer will use again.
“it arrived the next day with a few freebies”
Tooled-up were able to supply the required item with quick delivery.
“who were able to supply with quick delivery”
First-class service with thorough updates and next-day delivery.
“Superb, first class service.”
I recently purchased a set of hand tools from Tooled-Up.com and was pleasantly surprised with my shopping experience. The website offers an extensive range of products, including all major brands of power tools, garden tools, automotive tools and workwear - there is something for everyone. The prices are low compared to other retailers.
What really stood out from my purchase was the speedy delivery service. I placed the order late at night and received it by mid-day the following day! The packaging was well-protected so that any damage or wear during the shipping could be avoided.
Navigating through their website is also easy thanks to its clean layout and user-friendly interface. Furthermore, when I had some queries about technical specifications, customer support reached out immediately to provide valuable assistance.
In summary, I recommend Tooled-Up.com for anyone looking for a reliable online tool retailer who has competitive pricing combined with excellent shipping services.|
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Tooled-Up is a UK online retailer focused on tools, spare parts, and workshop equipment. It sells power tools, hand tools, garden machinery, and consumables, with product specs and warranty details. The website offers online checkout with major payment methods and sets out UK delivery and returns policies. Customers can contact support by email or phone for product queries and warranty or technical help.