Customer reviews consistently highlight fast dispatch, regular order updates and competitive pricing, often citing next‑day delivery and promotional discounts. Multiple reviewers report responsive customer service that issues refunds or sends replacement parts when items arrive damaged. Product satisfaction is common, but there are a few reports of insufficient packaging and scratched goods; these cases were generally resolved by compensation or part replacement. Prospective buyers should verify product packaging, warranty and return policy on Tooled‑Up’s site and keep order communications for any aftercare.
Examples from available reviews (Mar 2023 – Feb 2026).
Positive purchase: competitive prices, fast delivery and helpful support.
“The prices are low compared to other retailers.”
Item arrived quickly and customer service refunded the missing discount.
“Absolutely first class customer service.”
Rake pole was scratched due to poor protection; accepted a £5 discount.
“The rake had a 5 inch deep scrape to the top of the handle.”
Repeat online purchases with competitive prices and spot-on communication.
“Order and delivery communication is spot on.”
Most reviews describe fast dispatch and frequent next‑day delivery; a single thread reports a supply‑chain delay but responsiveness from support.
Reviewers commonly note competitive pricing, discounts and occasional promotional refunds, with several describing purchases as good value.
A small number of reviewers remark positively on site navigation and ordering; limited review volume means UX signals are tentative.
Many buyers report genuine, working items and satisfaction, while a minority report damaged or poorly protected goods that required replacement or compensation.
Order updates by email and quick customer‑service replies are frequently mentioned; reviewers cite prompt responses and resolution of issues.
Most reviews describe a positive end‑to‑end experience and repeat purchasing; a small number report dissatisfaction after damaged deliveries.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (19) · Reviews (1) · Quotes shortened · As of: February 2026
Multiple orders delivered promptly and a damaged item was quickly replaced.
“a damage item was quickly replaced.”
Ordered a saw and was impressed by fast delivery and pricing.
“very impressed with the service, fast delivery and a great price”
First-time purchase with competitive price and first-class service.
“They kept me updated from the moment I placed my order to when it was delivered.”
Item arrived quickly and customer service refunded the missing discount.
“Absolutely first class customer service.”
Shredder arrived with a broken wheel but a replacement was sent quickly.
“Tooled Up quickly responded when I contacted them and sent a replacement wheel.”
Good value, helpful staff and excellent communication and service.
“Really good value, really helpful with excellent comms and service.”
Rake pole was scratched due to poor protection; accepted a £5 discount.
“The rake had a 5 inch deep scrape to the top of the handle.”
Excellent value with very quick dispatch.
“Excellent value and very quick dispatch.”
Arrived promptly; reviewer very pleased with the product.
“Came very promptly and really pleased with the product”
Fast dispatch and a genuine product with a 3 year guarantee.
“genuine product with a 3 year guarantee.”
Great price and very prompt delivery; would order again.
“Great price and very prompt delivery service”
Repeat online purchases with competitive prices and spot-on communication.
“Order and delivery communication is spot on.”
Bosch strimmer praised and customer service described as second to none.
“customers service which is second to none.”
Order delayed but customer service was responsive and tools were good.
“customer service was always responsive whenever I wrote for an update”
Reviewer experienced excellent service and competitive pricing.
“Excellent service and price.”
Item despatched after stock delay, arrived and had 15% discount applied.
“With the 15% Einhell Discount applied, it came competitively priced.”
Battery chainsaw arrived next day with freebies; reviewer will use again.
“it arrived the next day with a few freebies”
Tooled-up were able to supply the required item with quick delivery.
“who were able to supply with quick delivery”
First-class service with thorough updates and next-day delivery.
“Superb, first class service.”
I recently purchased a set of hand tools from Tooled-Up.com and was pleasantly surprised with my shopping experience. The website offers an extensive range of products, including all major brands of power tools, garden tools, automotive tools and workwear - there is something for everyone. The prices are low compared to other retailers.
What really stood out from my purchase was the speedy delivery service. I placed the order late at night and received it by mid-day the following day! The packaging was well-protected so that any damage or wear during the shipping could be avoided.
Navigating through their website is also easy thanks to its clean layout and user-friendly interface. Furthermore, when I had some queries about technical specifications, customer support reached out immediately to provide valuable assistance.
In summary, I recommend Tooled-Up.com for anyone looking for a reliable online tool retailer who has competitive pricing combined with excellent shipping services.|
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Tooled-Up is an e-commerce retailer operating in the UK market that sells tools, power tools, garden equipment, accessories and workwear. Buyers researching Tooled-Up should check product specifications, brand guarantees and delivery terms on the official site before purchase. This summary focuses on what customers report in independent reviews to help prospective buyers assess delivery, customer service and product handling.