Reviews indicate that Toolden's strengths are fast fulfilment, competitive prices and generally helpful customer support. Multiple customers report easy ordering and a broad product selection, with many noting repeat purchases or recommendations. Reported issues are mostly logistical — slow dispatch or carrier failures — and a small number of manufacturer faults that required returns. Consumers checking reviews should confirm delivery options and the returns policy before purchase, and consider contacting support if sizing or part references are unclear.
Examples from available reviews (Feb 2023 – Feb 2026).
Smooth, convenient shopping with quality products, helpful communication, and fast shipping.
“the shopping process was smooth, convenient and hassle-free.”
Reviewer blames DPD courier for delivery delays and ignoring instructions.
“it took 9 days”
Reviewer praises Natalie's helpful service despite manufacturer product leaks.
“VERY GOOD SERVICE FROM NATALIE”
Reviewer praises tool quality, competitive price, quick delivery and communication.
“Quality tools on offer at a very competitive price, the delivery was super quick, communication was great every step of process. Awesome experience.”
Reviews frequently note fast delivery and responsive order handling; a few mentions report slow dispatch or third‑party carrier delays affecting delivery.
Many reviewers cite competitive pricing and good value, regularly referencing lower prices or deals compared with alternatives.
Several customers praise the website as easy to navigate and ordering as straightforward, but the sample size on this topic is small.
Most product reports describe items arriving in good condition and working as expected; a small number report manufacturer faults requiring returns.
Customers frequently describe helpful, professional support and clear updates; one complaint concerns a delivery carrier not following customer instructions.
A majority of reviewers summarise their experience positively, recommending Toolden and noting repeat purchases; isolated logistical issues appear.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (20) · Reviews (1) · Quotes shortened · As of: February 2026
Reviewer reports the item arrived very quickly.
“Was really quick to arrive”
Ordered received within 24 hours, much quicker than quoted.
“Placed my order and received within 24hrs . A lot quicker than quoted . All at a very good price”
Reviewer praises prices and fast, fuss-free service for busy work.
“Great prices great service just whats needed when busy working an need the tools fast with no fuss , never waited long for my orders”
Reviewer reports very fast delivery service.
“Fast delivery”
Reviewer finds Toolden easy to deal with and reliable.
“They do what they say they will do when they say they will do it.”
Reviewer got good price and swift delivery.
“Good price and swift delivery”
Reviewer says items are cheap yet top quality.
“Nice and cheap and top quality”
Reviewer received fast delivery and good prices.
“Fast delivery and good prices. Thanks.”
Order delayed two months, cancellation ignored; item arrived unexpectedly.
“Then 2 months later it arrives!”
Reviewer warns of no customer support, lost item, and rude staff.
“Avoid at all costs...absolutely no customer support at all”
Wrong items were delivered and reviewer warns to avoid company.
“Wrong items delivered”
Items arrived separately from different companies due to dropshipping.
“i ordered 5 items 2 so far arrived at different times”
Refund was refused after returning an item; reviewer considers legal action.
“refusing to give a refund”
Order was late, wrong and damaged; refund still unpaid after month.
“Still waiting for the refund”
Reviewer found products overpriced and customer service unreasonable.
“Really overpriced and ridiculous Service.”
Received no confirmation messages and no delivery despite payment.
“no purchase email confirmation, no text confirmation”
Order was delivered incorrectly, lost, and the company refused responsibility.
“delivering it to the wrong address.”
Strimmer developed a fault; supplier could not repair it and refund was denied.
“unable to get refund from toolden”
After-sales service failed; faulty machine not repaired and refund refused.
“Refund is refused”
Order delayed and unexpected customs and handling charges were incurred.
“I still haven't received my item.”
I recently purchased some power tools and accessories from Toolden, and I must say that my experience was impressive. From start to finish, the shopping process was smooth, convenient and hassle-free.
One of the things I loved about Toolden is their website's user-friendly interface. It was easy to navigate through different categories of products available on their site without any issues. Also, they have a wide range of quality products for an affordable price which suited me within my budget.
The team at Toolden were very professional in answering all my queries regarding the delivery status which gave me peace of mind while waiting for my package. Plus, they offer fast shipping services across Europe.
When it comes down to product quality, everything arrived in excellent condition with no damages or defects noted upon arrival.
Overall, I am impressed by Toolden's commitment towards providing high-quality products combined with exceptional customer service levels - making them one of UK's best power tool suppliers!
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Toolden is an online retailer focused on tools, accessories and spare parts for tradespeople and DIY customers. Its primary presence is a commercial website that lists products, processes orders and provides customer support and delivery options for UK buyers.