Many customers praise Toolden for sharp prices, quick dispatch, and products arriving in good condition. A recurring group of complaints describes late or missing deliveries, incorrect items, and refund requests that remain unresolved. Many reviewers mention fast replies, while others say communication disappears in problem cases. Ratings cluster at the extremes, with many five-star endorsements and several one-star warnings.
Examples from available reviews (Feb 2023 – Mar 2026).
Reviewer finds Toolden brilliant with great quality and fair pricing.
“Great quality products at a fair price.”
Ordered received within 24 hours, much quicker than quoted.
“Placed my order and received within 24hrs . A lot quicker than quoted . All at a very good price”
Order was late, wrong and damaged; refund still unpaid after month.
“Still waiting for the refund”
Reviewer received a jigsaw possibly returned and reports no customer service response.
“No customer services, second hand tools?”
Fast dispatch and quick delivery come up most often in positive reviews. Several negative reviews point to courier delays, wrong items delivered, and slow or unsuccessful resolution.
Many positive reviews mention competitive prices and good value. A smaller group says prices are too high and criticises the service that comes with it.
Customers often describe an easy checkout, simple payments, and careful packaging. A minority mention missing order confirmations and tracking links that are broken or don’t work.
Most product-focused reviews say the tools are good quality and do the job. A few mention faults, repairs that didn’t happen, and worries about receiving second-hand items.
Many reviewers highlight clear, timely messages from staff. Others report no replies, no customer service, and refund requests being ignored.
Reviews split sharply between very happy buyers and customers who ran into serious fulfilment or after-sales problems. The biggest gaps centre on delivery accuracy and how refunds are handled.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (20) · Reviews (1) · Quotes shortened · As of: March 2026
Reviewer reports the item arrived very quickly.
“Was really quick to arrive”
Ordered received within 24 hours, much quicker than quoted.
“Placed my order and received within 24hrs . A lot quicker than quoted . All at a very good price”
Reviewer praises prices and fast, fuss-free service for busy work.
“Great prices great service just whats needed when busy working an need the tools fast with no fuss , never waited long for my orders”
Reviewer reports very fast delivery service.
“Fast delivery”
Reviewer finds Toolden easy to deal with and reliable.
“They do what they say they will do when they say they will do it.”
Reviewer got good price and swift delivery.
“Good price and swift delivery”
Reviewer says items are cheap yet top quality.
“Nice and cheap and top quality”
Reviewer received fast delivery and good prices.
“Fast delivery and good prices. Thanks.”
Order delayed two months, cancellation ignored; item arrived unexpectedly.
“Then 2 months later it arrives!”
Reviewer warns of no customer support, lost item, and rude staff.
“Avoid at all costs...absolutely no customer support at all”
Wrong items were delivered and reviewer warns to avoid company.
“Wrong items delivered”
Items arrived separately from different companies due to dropshipping.
“i ordered 5 items 2 so far arrived at different times”
Refund was refused after returning an item; reviewer considers legal action.
“refusing to give a refund”
Order was late, wrong and damaged; refund still unpaid after month.
“Still waiting for the refund”
Reviewer found products overpriced and customer service unreasonable.
“Really overpriced and ridiculous Service.”
Received no confirmation messages and no delivery despite payment.
“no purchase email confirmation, no text confirmation”
Order was delivered incorrectly, lost, and the company refused responsibility.
“delivering it to the wrong address.”
Strimmer developed a fault; supplier could not repair it and refund was denied.
“unable to get refund from toolden”
After-sales service failed; faulty machine not repaired and refund refused.
“Refund is refused”
Order delayed and unexpected customs and handling charges were incurred.
“I still haven't received my item.”
I recently purchased some power tools and accessories from Toolden, and I must say that my experience was impressive. From start to finish, the shopping process was smooth, convenient and hassle-free.
One of the things I loved about Toolden is their website's user-friendly interface. It was easy to navigate through different categories of products available on their site without any issues. Also, they have a wide range of quality products for an affordable price which suited me within my budget.
The team at Toolden were very professional in answering all my queries regarding the delivery status which gave me peace of mind while waiting for my package. Plus, they offer fast shipping services across Europe.
When it comes down to product quality, everything arrived in excellent condition with no damages or defects noted upon arrival.
Overall, I am impressed by Toolden's commitment towards providing high-quality products combined with exceptional customer service levels - making them one of UK's best power tool suppliers!
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Toolden is an online seller of tools, equipment, and accessories. The site lists power tools, hand tools, outdoor equipment, spare parts, and consumables. Product pages show specifications and images so buyers can compare items. The webshop takes common online payment methods and ships orders by courier. The company website posts contact details, plus returns and warranty information.